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Recensioner av Holiday Inn Gurugram Sector 90, an IHG Hotel

4 out of 5
Holiday Inn Gurugram Sector 90, an IHG Hotel
Sapphire 90 Sector 90, Gurugram, Haryana

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 17 av 36 recensioner" "
8 - Bra i betyg. 5 av 36 recensioner" "
6 - Okej i betyg. 6 av 36 recensioner" "
4 - Dåligt i betyg. 4 av 36 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 36 recensioner" "

7,8/10

Renlighet

7,2/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Parul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 20 apr. 2024
Dear Parul,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

10/10 Fantastiskt

Manish

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really liked the area in which it is built. As of today, the area has lot of open area and an awesome view of the setting sun. With close proximity to the newly opened Dwarka Expressway it is only going to get better. The property is nearby to many DLF properties and that shows that this property ia surrounded by prominent folks.
Bodde här 2 nätter i mars 2024
Svar från gm 27 mars 2024
Dear Manish,Thank you so much for sharing your valuable feedback with us.We are extremely delighted to read that you liked our convenient location and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

2/10 Väldigt dåligt

Krishna

Gillade inte: Personal och service och boendets skick och faciliteter
It was not a great experience since room service really slow… intercom not working properly once reach to service no one pick call Had to change room since it was too dirty, I’ve made a video as well after showing video changed the room
Bodde här 2 nätter i mars 2024
Svar från GM 19 mars 2024
Dear Krishna,Thank you so much for sharing your valuable feedback with us.We are really disappointed to see that we could not live up to your expectations with regards to services. I have addressed your concern to my team and assure you that it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 Bra

Chandani

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 6 nätter i februari 2024
Svar från GM 1 mars 2024
Dear Chandani,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 Bra

Lalit

Gillade: Renlighet och boendets skick och faciliteter
Not very disabled friendly
Bodde här 2 nätter i februari 2024
Svar från GM 1 mars 2024
Dear Lalit,Thank you so much for sharing your valuable feedback with us.I am disappointed to see that we could not live up to your expectations during the stay. However, would like to share that we have separate room with all facilities for differently abled. We wish to welcome you back in the near future.Warm regards,Nitinn SharmaGeneral Manager

2/10 Väldigt dåligt

Kulothungan

Bodde här 2 nätter i januari 2024
Svar från GM 13 feb. 2024
Dear Kulothungan,Thank you so much for sharing your valuable feedback with us.We really appreciate and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

8/10 Bra

GURPREET, INDIANAPOLIS

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything is overall great except washroom smells very bad I keep informing to staff but no one cares about it
Bodde här 2 nätter i november 2023
Svar från gm 28 nov. 2023
Dear Gurpreet,Thank you so much for sharing your valuable feedback with us.We are happy that you liked overall stay, however regret that we could not live up to your expectations with regards to cleanliness. Rest assure it will be taken care of.Please accept my sincere apologies and wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 Okej

KUNWAR, San Diego

Gillade: Renlighet
Gillade inte: Personal och service
Check in staff is poor specially the lady manager
Bodde här 2 nätter i september 2023
Svar från GM 29 sep. 2023
Dear Kunwar,Thank you so much for sharing your valuable feedback with us.I am disappointed to see that we could not meet your expectations, however rest assure that it has been addressed to the team and will be taken care of.Please accept my sincere apologies and hope to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

4/10 Dåligt

Hideki

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
Face towels were not placed. The wet towel was not replaced. The TV and one of the room phones were not working. The bathroom drain pipe was clogged.
Bodde här 3 nätter i september 2023
Svar från GM 25 sep. 2023
Dear Hideki,Thank you so much for sharing your valuable feedback with us.I really apologies for the inconvenience caused to you during the stay. Your concern have been addressed to the team and assure you that none of the other guests feel this way again.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

10/10 Fantastiskt

Ian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Value For Money
Value for money, built over a small shopping mall so convenient for variety of a few restaurants if you want a change from the hotel restaurant. Staff in general very helpful. Coffee service at breakfast is typically slow but breakfast has reasonable variety. Ms. Sakshi Singh is a credit and excellent ambassador for the hotel and goes above and beyond to make your stay smooth & seamless.
Bodde här 4 nätter i september 2023
Svar från GM 18 sep. 2023
Dear Shubham,Thank you so much for sharing your valuable feedback with us.I am glad that you enjoyed overall services and your special mention about Sakshi is very motivating. I have shared your appreciation with the team and we wish to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 Okej

Hideki

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
The check-in process took me twenty minutes and face towels were not placed in the room.
Bodde här 2 nätter i september 2023
Svar från GM 18 sep. 2023
Dear Hideki,Many thanks for sharing your valuable feedback with us.I am disappointed to see that we could not live up to your expectations with regards to time taken during check in process.Rest assure your concerns have been addressed to the team and it will be taken care of. Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

2/10 Väldigt dåligt

Arpit

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Demanded unnecessary money also power was gone for around 2 hour service was very delayed.
Bodde här 1 natt i september 2023
Svar från GM 18 sep. 2023
Dear Arpit,Thank you so much for sharing your valuable feedback with us.I am sorry for the inconvenience caused to you during your stay, however since the booking was made on triple occupancy and at the time of check in there was extra occupant, hence it was charged extra. With regards to your concern about the services, rest assure it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regards,Nitinn SharmaGeneral Manager

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
One-night stay on business trip
Stayed 1-night at this hotel on a business trip. The room was clean and tidy but was lacking all of the essential necessities - towels, toiletries, and such. The beds were comfortable but the room itself was quite cramped compared to other places I've stayed at for similar rates even in more popular parts of the city. My stay included a breakfast buffet which was ok. The front desk and restaurant were friendly and helpful.
Bodde här 1 natt i juni 2023
Svar från GM 7 juli 2023
Dear Anonymous,Thank you so much for sharing your valuable feedback with us.It is indeed a pleasure that you had a comfortable stay in our room and had a great dining experience during breakfast at Viva. However really regret for the inconvenience caused to you due to amenities in room. I assure you that corrective measures are in place and look forward to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

6/10 Okej

Munish

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Clueless Managers & leads
The hotel staff is predominantly bunch of interns. That is not the main issue. The junior staff does put in a lot of effort. The issue is that all leads and managers on duty do not have a clue of what needs to be done. They are not giving the junior staff any good direction and that will lead to a lot of bad experience overall. If it was not for the location - I would have certainly checked out of the hotel on second day.
Bodde här 5 nätter i juni 2023
Svar från gm 7 juli 2023
Dear Munish,Many thanks for sharing your valuable feedback with us.We are extremely sorry for the inconvenience caused to you during the stay. I have personally taken up with the team and assure you that it will be taken care of.Please accept my sincere apologies and give us another opportunity to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

10/10 Fantastiskt

Naveen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent & Clean
Bodde här 3 nätter i mars 2023
Svar från GM 4 apr. 2023
Dear Naveen,Thank you so much for sharing your valuable feedback with us.We are glad that you liked the services and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

10/10 Fantastiskt

jun pyo

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från GM 28 mars 2023
Dear jun pyo,Thank you so much for sharing your star rating with us.We really appreciate and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

6/10 Okej

Harinder

Bodde här 1 natt i mars 2023
Svar från GM 28 mars 2023
Dear Harinder,Thank you so much for sharing your star rating with us.We really appreciate and wish to welcome you back soon.Warm regardsNitinn SharmaGeneral Manager

4/10 Dåligt

ANUPAM

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Poor service .will not stay again
Bodde här 1 natt i februari 2023
Svar från GM 2 mars 2023
Dear Anupam,Thank you so much for sharing your valuable feedback with us.We are sorry for the inconvenience caused to you during the stay, however I assure you that it will not be repeated and no other guest feel this way again.Hope you understand and give us another opportunity to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

10/10 Fantastiskt

Ellen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful. The room was very comfortable. The morning buffet breakfast was outstanding.
Bodde här 5 nätter i februari 2023
Svar från GM 28 feb. 2023
Dear Ellen,Thank you so much for sharing your valuable feedback with us.We are glad that you were impressed by our team and enjoyed the breakfast.We wish to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

10/10 Fantastiskt

Navin

Bodde här 1 natt i februari 2023
Svar från GM 8 feb. 2023
Dear Navin,Thank you so much for sharing your valuable rating with us.We really appreciate and wish to welcome you back soon.Warm RegardsNitinn SharmaGeneral Manager

6/10 Okej

Kunal

4/10 Dåligt

Maneesh

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Asked Duty Manager Sakshi to send me a large SUV for airport pickup. Clarified that we were 4 passengers (2 adults and 2 small kids) and 7 pieces of luggage. reminded them 3 times ahead of arrival, they sent a CNG sedan with no trunk space. So I had to run around to rent a second car at airport after 20hrs of flight. I had booked 2 rooms and asked for them to be adjoining. The booking was done 3 months in advance. Called hotel to confirm they can provide adjoining rooms, had them put it in their notes. it took them 2 days after I checked in for them to give me adjoining rooms. Duty manager Manish promised every day but never came through. Finally, I was holding an event at the hotel during same stay and had booked 9 additional rooms. All rooms were requested to be on same floor and requested 2 sets of adjoining rooms. That did not happen either and the front desk staff could care less. The room service line is a waste as no ever picks up. You almost need to call the reception and have them chase after room service to call you back. Pretty terrible service for Holiday Inn brand. On the positive side, the event manager Manosija was excellent in getting everything organised and we had a great time. The buffet breakfast and the restaurant was also very very good.

10/10 Fantastiskt

RAKESH

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good place to stay
Bodde här 1 natt i september 2022

8/10 Bra

RAKESH

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel in the shopping mall makes easy for guests to enjoy.
Bodde här 2 nätter i april 2022

2/10 Väldigt dåligt

Chandni

Bodde här 1 natt i april 2022

10/10 Fantastiskt

Shivika

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room were small but fulfilled my requirements.
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Rijesh

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2022

4/10 Dåligt

Vinay

Reste med familjen
Gillade inte: Personal och service och rummets bekvämlighet
Staff was not well mannered.
Bodde här 1 natt i januari 2022
Svar från GM 18 jan. 2022
Dear Vinay, Thank you so much for sharing your valuable feedback with us. We are sorry for the inconvenience caused to you, rest assure we have spoken to the team and it will be taken care of. We hope you will give us another opportunity to welcome you back soon. Warm Regards Nitinn Sharma General Manager

10/10 Fantastiskt

Prashant

Bodde här 3 nätter i december 2021
Svar från GM 12 jan. 2022
Dear Prashant, Thank you so much for sharing star rating with us. We wish to welcome you back soon. Warm Regards Nitinn Sharma General Manager

10/10 Fantastiskt

Nishant

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i november 2021

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
over all good
Bodde här 2 nätter i september 2021
Svar från GM 27 sep. 2021
Dear Anonymous, Thank you so much for sharing your valuable feedback with us. We are glad that you had an excellent stay and wish to welcome you back soon. Warm Regards Nitinn Sharma General Manager

8/10 Bra

Ravinder Singh

Bodde här 1 natt i november 2020
Svar från Holiday Inn Gurugram Sector 90 19 jan. 2021
Dear Mr. Singh, Greetings from Holiday Inn Gurugram Sector 90! We are thankful for your feedback. May we request to know where we need improvement to meet your expectations, if any. We would like to welcome your suggestions and feedback for our improvement. We would be pleased to serve you again in the near future. Please feel free to contact us for any further assistance. Thanks with Regards Holiday Inn Gurugram Sector 90

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2020
Svar från Holiday Inn Gurugram Sector 90 25 nov. 2020
Dear Guest, Greetings from Holiday Inn Gurugram Sector 90! We are thankful for your feedback and will assure that brand standard will be maintained always by the hotel. We would be pleased to serve you again in the near future. Please feel free to contact us for any further assistance. Thanks with Regards Holiday Inn Gurugram Sector 90