Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 28 av 97 recensioner" "
10 - Fantastiskt
28
8 - Bra i betyg. 33 av 97 recensioner" "
8 - Bra
33
6 - Okej i betyg. 15 av 97 recensioner" "
6 - Okej
15
4 - Dåligt i betyg. 11 av 97 recensioner" "
4 - Dåligt
11
2 - Väldigt dåligt i betyg. 10 av 97 recensioner" "
2 - Väldigt dåligt
10
8,0/10
Renlighet
7,6/10
Personal och service
5,8/10
Bekvämligheter
7,8/10
Boendets skick och faciliteter
7,2/10
Hållbarhet
Recensioner
8/10 Bra
Vinod
16 dec. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vinod
Bodde här 2 nätter i december 2017
Svar från SV 18 jan. 2018
Dear Guest,
Greetings from Anya Hotels & Resorts, Gurugram!
Thank you for sparing time and posting your review
We are glad that you liked the stay and we were able to meet your expectations.
8/10 Bra
åsa, Stockholm
26 jan. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nytt hotell som dessvärre inte var färdigbyggt.
Hotellet är nytt och fräscht, väldigt bra service från personalen. Stort minus var dock att det bara var en restaurang öppen. Det italienska restaurangen och baren hade ännu inte öppnat för hotellet var för nytt. Dock upplystes inte detta om varken vid bokning eller vid incheckning. Ingen form för kompensation eller rabatt på priset utgick heller.
åsa
Svar från General Manager 4 juni 2016
Dear Guest,
Greetings from Anya Hotel Gurgaon.
Thank you for sharing your insights from your recent stay.
I am glad that you liked the hotel location, ambiance and comfortable stay in rooms highlighted your experience. As we work to always provide the best hospitality and service to our guests, your valuable comments help us to focus on the areas of improvement.
Your feedback gives us an insight towards the area of improvement from our side and we will focus more on training our staff to ensure that the service standards are consistently meet.
We hope for another opportunity to be of service to you and deliver a better stay experience on your next visit with us. Thank you for your feedback.
Kindest regards,
Vijay Krishnan V Menon
42 Golf Course Road, DLF Phase 5
Gurgaon, Haryana 122022
8/10 Bra
Sven Nilsson, Mölndal
6 nov. 2013
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bra affärshotell
Hotell Anya Gurgaon var relativt nytt när vi var där för ett par dagars besök i New Delhi. Det innebar bland annat att poolen inte var färdig och att området runt hotellet mest såg ut som en byggarbetsplats. När vi var där fanns det inte så många gäster, så det blev á la carte till både frukost och middag. Menyn var väldigt begränsad, men maten var god och när vi ville ha något annat kom kocken ut och föreslog lite varianter. Bra och trevligt. Hotellrummen var bra, men undvik rum 102, som ligger precis vid de stora AC-aggregaten. Det innebar ett konstant brummande ljud som jag kunde varit utan. Annars var rummen rena och fräscha.
Sven Nilsson
Svar från General Manager 4 juni 2016
Dear Guest,
Greetings from Anya Hotel Gurgaon.
Thank you for sharing your insights from your recent stay.
I am glad that you liked the hotel location, ambiance and comfortable stay in rooms highlighted your experience. As we work to always provide the best hospitality and service to our guests, your valuable comments help us to focus on the areas of improvement.
Your feedback gives us an insight towards the area of improvement from our side and we will focus more on training our staff to ensure that the service standards are consistently meet.
We hope for another opportunity to be of service to you and deliver a better stay experience on your next visit with us. Thank you for your feedback.
Kindest regards,
Vijay Krishnan V Menon
42 Golf Course Road, DLF Phase 5
Gurgaon, Haryana 122022
4/10 Dåligt
Takeshi, Itabashi
30 apr. 2024
Takeshi
Bodde här 3 nätter i april 2024
8/10 Bra
prakash
28 apr. 2024
Gillade: Personal och service och boendets skick och faciliteter
Overall experience was good
prakash
Bodde här 2 nätter i april 2024
8/10 Bra
arvind
24 apr. 2024
Gillade: Renlighet och personal och service
Area around is dirty
arvind
Bodde här 2 nätter i april 2024
8/10 Bra
arvind
7 apr. 2024
Gillade: Renlighet
No bar, swimming pool open
arvind
Bodde här 2 nätter i april 2024
6/10 Okej
Aman
19 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Aman
Bodde här 1 natt i mars 2024
6/10 Okej
baljinder
Reste i grupp
3 mars 2024
Gillade: Bekvämligheter och boendets skick och faciliteter
Cleanness was average and breakfast buffet wasn’t much option staff service was okay
baljinder
Bodde här 1 natt i mars 2024
2/10 Väldigt dåligt
Pardeep
Reste med familj och småbarn, Affärsresenär
2 mars 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very Pathetic hotel, under renovation but still taking bookings. They provide us staff rooms with horrible fishy smells. Not at all recommended. We changed our booking from this hotel to second. Don't make mistake to book this hotel.
Also they made a fool of us.
In booking they took name of one contact person and later said that they will charge for the second person although rooms are same price when booked new.
Don’t fall into their trap.
Pardeep
Bodde här 1 natt i mars 2024
10/10 Fantastiskt
Lakhwinder
23 feb. 2024
Lakhwinder
Bodde här 2 nätter i februari 2024
4/10 Dåligt
Kohei
Affärsresenär
12 dec. 2023
Gillade inte: Renlighet
Kohei
Bodde här 3 nätter i december 2023
10/10 Fantastiskt
Ankeet
Affärsresenär
9 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect Comfy Stay
I have lived at this place for long durations of time and I must say that it is a gem to find. I like the location and the convenience of this place. The staff is welcoming and very cordial. They go above and beyond to make your comfortable stay experience 5 stars. The restaurant at the hotel doesn't serve alcohol but I was told that it is in the works.
Ankeet
Bodde här 1 natt i oktober 2023
Svar från Team Anya 10 nov. 2023
Dear Guest, Thank you for being our guest and taking out the time to share your review. We are delighted to know that you enjoyed your experience. We look forward to welcoming you soon. Best Regards, Team Anya
2/10 Väldigt dåligt
Somya
23 aug. 2023
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Somya
Svar från MT 11 sep. 2023
Dear Guest, We regret the inconvenience caused. We have already addressed your feedback to the concerned team to enable them in taking immediate corrective action and offering a higher level of experience.We hope you would give us another opportunity to serve you and look forward to welcoming you back.Best Regards,Team Anya
2/10 Väldigt dåligt
HIRO, インド
Affärsresenär, Reste med familjen
16 mars 2020
Gillade inte: Renlighet, personal och service och bekvämligheter
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sağlam ve yeni saç kurutma makinesi gerekli
Saç kurutma makinesi yoktu. İstediğimde getirdiler ancak kabloları açıkta tehlike arzeden bir makinaydı.
Verifierad resenär
Bodde här 2 nätter i februari 2020
4/10 Dåligt
Verifierad resenär
Reste i grupp, Affärsresenär
8 feb. 2020
Gillade inte: Personal och service
Almost 30mints of check-in
Credit card machines most of the time don’t work at front desk & in Room dinning both
Whatever was ordered didn’t even came on time & was also not hot & good quality
After I checked-out next day morning got a call from the hotel to confirm weather I will be coming back to hotel or I have check-out it means on systems my check-out was not been done!!! Very risky to stay @ this hotel 🙏
Verifierad resenär
Bodde här 1 natt i februari 2020
Svar från Shivendra 17 feb. 2020
Dear Guest,
We regret the inconvenience caused. We have already addressed your feedback to the
team to enable them in taking immediate corrective action and offering a higher level of experience.
We hope you would give us another opportunity to serve you and look forward to welcoming you back.
Best regards,
Shivendra
4/10 Dåligt
Deepak
Affärsresenär
1 jan. 2020
Gillade inte: Personal och service
Disappointing experience and bad experience!
The front desk staff was not helpful. Less than 3 star hotel based on the service they provided. If you order of food and room service didn’t ask you to pay right away if they don’t trust guest. They don’t wait till you check out which is usually a standard for any three star plus hotels! Very disappointing experience!! Not worth for the mone money. If you’re new to the standard hotel like taj, radisson, Hilton’s!!
Deepak
Bodde här 1 natt i december 2019
Svar från Shivendra 17 feb. 2020
Dear Deepak,
We regret the inconvenience caused. We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher level of experience.
We hope you would give us another opportunity to serve you and look forward to welcoming you back.
Best regards,
Shivendra
2/10 Väldigt dåligt
Verifierad resenär
Reste med familjen
26 dec. 2019
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Staff is uselessly strict and have some very inefficient policies for check-in and guest visits.
Verifierad resenär
Bodde här 1 natt i juni 2019
Svar från Shivendra 7 feb. 2020
Dear Guest,
We regret to hear that your experience at Anya did not live up to your expectations.
We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher level of experience.
We hope you would give us another opportunity to serve you and look forward to welcoming you back.
Best Regards,
Shivendra
2/10 Väldigt dåligt
Verifierad resenär
6 dec. 2019
Verifierad resenär
Bodde här 6 nätter i november 2019
8/10 Bra
Verifierad resenär
Affärsresenär, Reste med sin partner
18 okt. 2019
Gillade: Personal och service
Don’t have much to say!! But it one of good properties in Gurgaon
Verifierad resenär
Bodde här 1 natt i oktober 2019
Svar från Team Anya 25 nov. 2019
Dear Guest,
Thank you for being our guest and taking out the time to share your review.
We are delighted to know that you enjoyed your experience.
We look forward to welcoming you soon.
Best Regards,
Team Anya.
6/10 Okej
Rakesh
13 okt. 2019
Gillade inte: Personal och service
They couldn’t give the laundry the next day morning- bad
Rakesh
Bodde här 1 natt i september 2019
10/10 Fantastiskt
Verifierad resenär
6 okt. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 5 nätter i september 2019
10/10 Fantastiskt
Verifierad resenär
Affärsresenär
25 sep. 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is always friendly and the rooms are always clean and well maintained. The breakfast buffet has a variety of food. This has now become the hotel I always stay at when I am visiting Delhi/Gurgaon.
The only issue I had was that the pool was out of service.
Verifierad resenär
Bodde här 3 nätter i september 2019
6/10 Okej
Verifierad resenär
12 sep. 2019
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2주넘게 있으면서 슬리퍼 하나로...
처음엔 환경 문제로 플라스틱 생수도 어니고 병에 물담아서...그걸 누가 먹는다고..
침대시트는 교체하고 청소는 하나 호텔 자체가 너~~무 오래되었다.
과연 여기가 5성급 호텔인지..참..그거 누가 주는건지
Verifierad resenär
Bodde här 16 nätter i juli 2019
10/10 Fantastiskt
Verifierad resenär
Affärsresenär
5 aug. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 5 nätter i juli 2019
8/10 Bra
Verifierad resenär
1 aug. 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 6 nätter i juni 2019
10/10 Fantastiskt
Verifierad resenär
19 juni 2019
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Verifierad resenär
Bodde här 1 natt i juni 2019
8/10 Bra
Deepak
18 juni 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not sure
Pretty good staff very friendly, hotel could do with a refurb - borders on being a 4 star.
Deepak
Bodde här 3 nätter i mars 2019
Svar från Anya 20 juni 2019
Dear Deepak,
Thank you for sparing your time and posting a review of our hotel.
We are pleased to know that the services and facilities offered to you were to your satisfaction.
Your feedback has been shared with the team.
Thank you once again for posting a review of your experience and we look forward to the
opportunity of welcoming you back really soon!
Warm Regards,
Hatendra Singh,
Assistant Front Office Manager
6/10 Okej
WILLIAM
5 maj 2019
Ok ish hotel
Hotel for price ok but it was a struggle to get a smile from reception staff at first untill I raised the matter
Otherwise restaurant staff were all very friendly and helpful.
I have traveled over most of India with work and apart from Vardera (dry state) all hotels serve beer..... but not this one.
It seems the liscence is to expensive to serve it !!!
So beware ( and I must be truthful ) no beer with your dinner.
Otherwise Hotel ok quiet and a good nigjts sleep.
Excellent wifi. Thoughout hotel.
Pretty good choice at breakfast.
WILLIAM
Bodde här 14 nätter i april 2019
Svar från Anya Gurgaon 20 juni 2019
"Dear
Thank you so much for sharing your experience and words of appreciation. We are humbled
and delighted to know that you enjoyed the food and our hospitality. We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher
level of experience.
Look forward to welcoming you soon.
Meanwhile stay updated with our offers and upcoming events on our Facebook page and Instagram
at @anyagurgaon
Warm Regards,
Hatendra Singh
Assistant Front Office Manager
2/10 Väldigt dåligt
Neha
23 apr. 2019
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Rude Staff
have been staying here for 15 days now and had booked the hotel considering it’s 5 star rating. However the hotel does not meet 5 star standards. The staff here is extremely rude and lazy especially the female staff. When the staff does not know how to do customer service I would suggest that they should be replaced. None of the female staff I have come across in my stay here are polite and courteous... I would really suggest the management to look into this and train their staff to be polite and helpful in nature and explain them the true meaning of customer service . I have to extend my stay for another week however now I m planning to book into the other hotel because of rude behavior of the staff. I also would never come back to this hotel eveR
Neha
Bodde här 6 nätter i april 2019
2/10 Väldigt dåligt
Neha
23 apr. 2019
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Rude Staff
have been staying here for 15 days now and had booked the hotel considering it’s 5 star rating. However the hotel does not meet 5 star standards. The staff here is extremely rude and lazy especially the female staff. When the staff does not know how to do customer service I would suggest that they should be replaced. None of the female staff I have come across in my stay here are polite and courteous... I would really suggest the management to look into this and train their staff to be polite and helpful in nature and explain them the true meaning of customer service . I have to extend my stay for another week however now I m planning to book into the other hotel because of rude behavior of the staff. I also would never come back to this hotel ever
Neha
Bodde här 1 natt i april 2019
2/10 Väldigt dåligt
Neha
23 apr. 2019
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Rude Staff
have been staying here for 15 days now and had booked the hotel considering it’s 5 star rating. However the hotel does not meet 5 star standards. The staff here is extremely rude and lazy especially the female staff. When the staff does not know how to do customer service I would suggest that they should be replaced. None of the female staff I have come across in my stay here are polite and courteous... I would really suggest the management to look into this and train their staff to be polite and helpful in nature and explain them the true meaning of customer service . I have to extend my stay for another week however now I m planning to book into the other hotel because of rude behavior of the staff. I also would never come back to this hotel eve
Neha
Bodde här 4 nätter i april 2019
10/10 Fantastiskt
TAKEHIKO
24 mars 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
TAKEHIKO
Bodde här 2 nätter i mars 2019
10/10 Fantastiskt
Verifierad resenär
11 mars 2019
Gillade: Renlighet och personal och service
Verifierad resenär
Bodde här 2 nätter i februari 2019
6/10 Okej
Verifierad resenär
Reste med sin partner
26 feb. 2019
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I didn’t like the slow service for check in and out. The bathrooms were not cleaned properly. The room service was inconsistent as in the same food ordered two days was different both times.
Verifierad resenär
Bodde här 4 nätter i februari 2019
Svar från Assistant Front Office Manager 16 mars 2019
Dear Guest,
Thank you very much for your valuable feedback. Feedback from esteemed guests like you helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience. It is indeed unfortunate to read that you were disappointed with your stay at the hotel and we are sorry to hear that. We have noted your concerns and will ensure that we use your feedback to improve upon our standards. Your comments are appreciated and will be shared with the concerned team members. Guest satisfaction is of our prime importance and I hope you do not benchmark our service standards as per this experience. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.
Warm Regards,
Hatendra Singh
Assistant Front Office Manager
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sudhir
Bodde här 1 natt i augusti 2018
4/10 Dåligt
Verifierad resenär
19 aug. 2018
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Front service is bad, food, spa staff is good
I asked them to arrange the taxi from airport in advance but no reply.
Short stay is expansive even though they have vacancy.
Other staff like restaurant, spa, cleaning and maintenance staff are good.
Only front is not flexible.
Verifierad resenär
Bodde här 2 nätter i augusti 2018
10/10 Fantastiskt
RONY
22 juli 2018
Gillade: Personal och service och boendets skick och faciliteter
Wonderful
This's my third stay and would be my first preference to stay in gurgaon. My overall experience was great, asusal only thing which I really want to bring in your knowledge is the Towels wasn't good enough, smelling like some Oil or Spices. which I had highlighted in my last visit as well. Mini bar should have some more drinks (Beer) which brings hotel impulse profits. The room floor was asusal wasn't cleaned properly. You can see the stains n mop stains easily. Overall it was fun, I rate this Hotel 7.5 out of 10.
RONY
Bodde här 1 natt i juli 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest,
Thank you for sharing a review of your experience at Anya Gurgaon!
We keep striving towards providing an enhanced experience to all our guests and feedback such as yours goes a long way to keep us motivated to keep doing so! We have made a note of your feedback and will definitely ensure that these points are worked on at the earliest. Also, we hope that you give us another chance to deliver a superior experience to you during your stay with us.
Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon!
Warm Regards
Team Anya Gurgaon
4/10 Dåligt
Verifierad resenär
17 juli 2018
Verifierad resenär
Bodde här 1 natt i juli 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest,
Thank you for sharing a review of your experience at Anya Gurgaon!
We keep striving towards providing an enhanced experience to all our guests and feedback such as yours goes a long way to keep us motivated to keep doing so! We have made a note of your feedback and will definitely ensure to work on at the earliest. Also, we hope that you give us another chance to deliver a superior experience to you during your stay with us.
Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon!
Warm Regards
Team Anya Gurgaon
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Budget yes comfort not much!
It is quite average hotel. You feel corners being cut in every aspect ie not sufficient towels in bathrooms, gym not well equiped, smaller rooms, non functioning ironing boards. Overall ok but better options are available.
Gundeep
Bodde här 5 nätter i maj 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest,
Thank you very much for your valuable feedback on our Hotels.com page.
Feedback from esteemed guests like yourself helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience.
It is indeed unfortunate to read that you were disappointed with your stay at the hotel and we are sorry to hear that. We have noted your concerns and will ensure that we use your feedback to improve upon our standards. Your comments are appreciated and will be shared with the concerned team members.
Guest satisfaction is of our prime importance and I hope you do not benchmark our service standards as per this experience.
My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.
Warm Regards
Team Anya Gurgaon
10/10 Fantastiskt
Verifierad resenär
26 maj 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest,
Thank you for sparing time and posting your review of our hotel on Hotels.com.
I am pleased to note that you enjoyed your stay and that service rendered by my team contributed to the memories.
We are glad that we could make your trip memorable. Thank you once again for having stayed with us and we look forward to the opportunity of welcoming you back to Anya Gurgaon.
Warm Regards
Team Anya Gurgaon
10/10 Fantastiskt
Mark
14 maj 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight stay
All very good. 2nd stay. Again, checking was a little slow, hope that being pre-booked and paid, it could be just made faster. 2nd stay and again the room had no iron and ironing board. You have to phone and get it brought up, not all that hard of course, but really shouldn't have to..
Mark
Bodde här 1 natt i april 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest,
Thank you very much for your valuable feedback on our Hotels.com page.
Feedback from esteemed guests like yourself helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience.
It is indeed unfortunate to read that you were disappointed with your stay at the hotel and we are sorry to hear that. We have noted your concerns and will ensure that we use your feedback to improve upon our standards. Your comments are appreciated and will be shared with the concerned team members.
Guest satisfaction is of our prime importance and I hope you do not benchmark our service standards as per this experience.
My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.
Warm Regards
Team Anya Gurgaon