Sittområde i lobbyn

Recensioner av The Anya Hotel, Gurgaon

5 out of 5
The Anya Hotel, Gurgaon
42 Golf Course Road, Sector 43, Gurugram, Delhi N.C.R

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 28 av 97 recensioner" "
8 - Bra i betyg. 33 av 97 recensioner" "
6 - Okej i betyg. 15 av 97 recensioner" "
4 - Dåligt i betyg. 11 av 97 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 97 recensioner" "

8,0/10

Renlighet

7,6/10

Personal och service

5,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Vinod

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2017
Svar från SV 18 jan. 2018
Dear Guest, Greetings from Anya Hotels & Resorts, Gurugram! Thank you for sparing time and posting your review We are glad that you liked the stay and we were able to meet your expectations.

8/10 Bra

åsa, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nytt hotell som dessvärre inte var färdigbyggt.
Hotellet är nytt och fräscht, väldigt bra service från personalen. Stort minus var dock att det bara var en restaurang öppen. Det italienska restaurangen och baren hade ännu inte öppnat för hotellet var för nytt. Dock upplystes inte detta om varken vid bokning eller vid incheckning. Ingen form för kompensation eller rabatt på priset utgick heller.
Svar från General Manager 4 juni 2016
Dear Guest, Greetings from Anya Hotel Gurgaon. Thank you for sharing your insights from your recent stay. I am glad that you liked the hotel location, ambiance and comfortable stay in rooms highlighted your experience. As we work to always provide the best hospitality and service to our guests, your valuable comments help us to focus on the areas of improvement. Your feedback gives us an insight towards the area of improvement from our side and we will focus more on training our staff to ensure that the service standards are consistently meet. We hope for another opportunity to be of service to you and deliver a better stay experience on your next visit with us. Thank you for your feedback. Kindest regards, Vijay Krishnan V Menon 42 Golf Course Road, DLF Phase 5 Gurgaon, Haryana 122022

8/10 Bra

Sven Nilsson, Mölndal

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bra affärshotell
Hotell Anya Gurgaon var relativt nytt när vi var där för ett par dagars besök i New Delhi. Det innebar bland annat att poolen inte var färdig och att området runt hotellet mest såg ut som en byggarbetsplats. När vi var där fanns det inte så många gäster, så det blev á la carte till både frukost och middag. Menyn var väldigt begränsad, men maten var god och när vi ville ha något annat kom kocken ut och föreslog lite varianter. Bra och trevligt. Hotellrummen var bra, men undvik rum 102, som ligger precis vid de stora AC-aggregaten. Det innebar ett konstant brummande ljud som jag kunde varit utan. Annars var rummen rena och fräscha.
Svar från General Manager 4 juni 2016
Dear Guest, Greetings from Anya Hotel Gurgaon. Thank you for sharing your insights from your recent stay. I am glad that you liked the hotel location, ambiance and comfortable stay in rooms highlighted your experience. As we work to always provide the best hospitality and service to our guests, your valuable comments help us to focus on the areas of improvement. Your feedback gives us an insight towards the area of improvement from our side and we will focus more on training our staff to ensure that the service standards are consistently meet. We hope for another opportunity to be of service to you and deliver a better stay experience on your next visit with us. Thank you for your feedback. Kindest regards, Vijay Krishnan V Menon 42 Golf Course Road, DLF Phase 5 Gurgaon, Haryana 122022

4/10 Dåligt

Takeshi, Itabashi

Bodde här 3 nätter i april 2024

8/10 Bra

prakash

Gillade: Personal och service och boendets skick och faciliteter
Overall experience was good
Bodde här 2 nätter i april 2024

8/10 Bra

arvind

Gillade: Renlighet och personal och service
Area around is dirty
Bodde här 2 nätter i april 2024

8/10 Bra

arvind

Gillade: Renlighet
No bar, swimming pool open
Bodde här 2 nätter i april 2024

6/10 Okej

Aman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

6/10 Okej

baljinder

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Cleanness was average and breakfast buffet wasn’t much option staff service was okay
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Pardeep

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very Pathetic hotel, under renovation but still taking bookings. They provide us staff rooms with horrible fishy smells. Not at all recommended. We changed our booking from this hotel to second. Don't make mistake to book this hotel. Also they made a fool of us. In booking they took name of one contact person and later said that they will charge for the second person although rooms are same price when booked new. Don’t fall into their trap.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Lakhwinder

Bodde här 2 nätter i februari 2024

4/10 Dåligt

Kohei

Affärsresenär
Gillade inte: Renlighet
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Ankeet

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect Comfy Stay
I have lived at this place for long durations of time and I must say that it is a gem to find. I like the location and the convenience of this place. The staff is welcoming and very cordial. They go above and beyond to make your comfortable stay experience 5 stars. The restaurant at the hotel doesn't serve alcohol but I was told that it is in the works.
Bodde här 1 natt i oktober 2023
Svar från Team Anya 10 nov. 2023
Dear Guest, Thank you for being our guest and taking out the time to share your review. We are delighted to know that you enjoyed your experience. We look forward to welcoming you soon. Best Regards, Team Anya

2/10 Väldigt dåligt

Somya

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Svar från MT 11 sep. 2023
Dear Guest, We regret the inconvenience caused. We have already addressed your feedback to the concerned team to enable them in taking immediate corrective action and offering a higher level of experience.We hope you would give us another opportunity to serve you and look forward to welcoming you back.Best Regards,Team Anya

2/10 Väldigt dåligt

HIRO, インド

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
現在インド在住の日本人夫婦です。チェックインを済ませ、部屋の準備が出来るまで待っていると、マネージャーらしき男性が急に現れ私達に質問が始まった。 ・どこから来たのか、 ・会社の名刺を出してください ・いつインドに来たか、ここ最近どこを訪れたか 主人のみに質問。私の最近の訪問先は聞かない。そして、既に入口で検温済みだったがこの人から再度検温させられた。しかし検温器の調子が悪く私は検温出来なかった(再検温が本当に必要なら、そばにいるドアマンから借りればいいのでは?)。そして更に彼は私達に「コロナウィルスに感染していないという証明書は持っていますか」と言ってきた。私たちは持っていません。予約の際、証明書が必要である旨の連絡を受けていません。事前連絡を受けているにも関わらず、証明書を持って来なかったのであれば私たちの不手際です。でもそのような連絡は一切ありませんでした。チェックイン時もスタッフからのそのようは言葉は一言もありませんでした。急に言われても困る、なぜ私達日本人だけに証明書を求めるのか、と聞いたら、「宿泊者全員に求めている。インド人にも。」と言われた。このやりとりをしている間に、彼は二回以上アルコール消毒をしていた。そんなに気になるならマスクをすれば良い。私達はウィルスか? このマネージャーらしき男性の横柄な態度に呆れ返り、宿泊をやめます。と伝えたところ今度は「ちょっと待ってください」と言って、彼は数分間場を離れた。戻ってきたら、宿泊OKと言い始めた。彼はどうしたかったのか。ホテルのルールで証明書持たない場合は宿泊拒否する、という決まりならそうするべきであろう。しかし、客にその連絡を入れてもいないし、私達が宿泊をやめるといったら、急に宿泊を許可する。私達は横柄な彼の、気まぐれに振り回されたのか。他スタッフに仕事頑張ってます感を見せつけたかっただけなのか。嫌な気分で部屋に入ると、真っ白の布団の中央に気味悪い色に変色したシミ(血液?)と、ウェーブのかかった長い髪の毛。床は埃まみれ。朝食時も酷かった。四人がけテーブルに着くと、テーブルに準備されていたフォーク4本中3本に食べカスが付いていた(ケチャップ、卵等)。 それと、忘れ物をしたので(シャツ)、翌日午前中問い合わせ電話をしたが、しばらく経っても返事なし。再度電話したら無いと言われて。 これがマリオット系列だとは驚きです。ここまでは不愉快で、腹立たしいホテル泊は人生で初めてでした。
Bodde här 1 natt i mars 2020

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sağlam ve yeni saç kurutma makinesi gerekli
Saç kurutma makinesi yoktu. İstediğimde getirdiler ancak kabloları açıkta tehlike arzeden bir makinaydı.
Bodde här 2 nätter i februari 2020

4/10 Dåligt

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade inte: Personal och service
Almost 30mints of check-in Credit card machines most of the time don’t work at front desk & in Room dinning both Whatever was ordered didn’t even came on time & was also not hot & good quality After I checked-out next day morning got a call from the hotel to confirm weather I will be coming back to hotel or I have check-out it means on systems my check-out was not been done!!! Very risky to stay @ this hotel 🙏
Bodde här 1 natt i februari 2020
Svar från Shivendra 17 feb. 2020
Dear Guest, We regret the inconvenience caused. We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher level of experience. We hope you would give us another opportunity to serve you and look forward to welcoming you back. Best regards, Shivendra

4/10 Dåligt

Deepak

Affärsresenär
Gillade inte: Personal och service
Disappointing experience and bad experience!
The front desk staff was not helpful. Less than 3 star hotel based on the service they provided. If you order of food and room service didn’t ask you to pay right away if they don’t trust guest. They don’t wait till you check out which is usually a standard for any three star plus hotels! Very disappointing experience!! Not worth for the mone money. If you’re new to the standard hotel like taj, radisson, Hilton’s!!
Bodde här 1 natt i december 2019
Svar från Shivendra 17 feb. 2020
Dear Deepak, We regret the inconvenience caused. We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher level of experience. We hope you would give us another opportunity to serve you and look forward to welcoming you back. Best regards, Shivendra

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Staff is uselessly strict and have some very inefficient policies for check-in and guest visits.
Bodde här 1 natt i juni 2019
Svar från Shivendra 7 feb. 2020
Dear Guest, We regret to hear that your experience at Anya did not live up to your expectations. We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher level of experience. We hope you would give us another opportunity to serve you and look forward to welcoming you back. Best Regards, Shivendra

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 6 nätter i november 2019

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Don’t have much to say!! But it one of good properties in Gurgaon
Bodde här 1 natt i oktober 2019
Svar från Team Anya 25 nov. 2019
Dear Guest, Thank you for being our guest and taking out the time to share your review. We are delighted to know that you enjoyed your experience. We look forward to welcoming you soon. Best Regards, Team Anya.

6/10 Okej

Rakesh

Gillade inte: Personal och service
They couldn’t give the laundry the next day morning- bad
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i september 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is always friendly and the rooms are always clean and well maintained. The breakfast buffet has a variety of food. This has now become the hotel I always stay at when I am visiting Delhi/Gurgaon. The only issue I had was that the pool was out of service.
Bodde här 3 nätter i september 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
ホスピタリティが低い
まずホテルに到着してチェックインしようとしたら予約がないと言われ、結局20分近く時間がかかり、謝罪もありませんでした。 さらにカウンターで朝食付きと言われたので(何度か確認)、翌朝食事をしましたが、レストランを出るときに付いていないと言われ、フロントで揉める事態に。部屋は清潔に保たれ、快適だっただけに残念でした。
Bodde här 1 natt i september 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2주넘게 있으면서 슬리퍼 하나로... 처음엔 환경 문제로 플라스틱 생수도 어니고 병에 물담아서...그걸 누가 먹는다고.. 침대시트는 교체하고 청소는 하나 호텔 자체가 너~~무 오래되었다. 과연 여기가 5성급 호텔인지..참..그거 누가 주는건지
Bodde här 16 nätter i juli 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i juni 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juni 2019

8/10 Bra

Deepak

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not sure
Pretty good staff very friendly, hotel could do with a refurb - borders on being a 4 star.
Bodde här 3 nätter i mars 2019
Svar från Anya 20 juni 2019
Dear Deepak, Thank you for sparing your time and posting a review of our hotel. We are pleased to know that the services and facilities offered to you were to your satisfaction. Your feedback has been shared with the team. Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon! Warm Regards, Hatendra Singh, Assistant Front Office Manager

6/10 Okej

WILLIAM

Ok ish hotel
Hotel for price ok but it was a struggle to get a smile from reception staff at first untill I raised the matter Otherwise restaurant staff were all very friendly and helpful. I have traveled over most of India with work and apart from Vardera (dry state) all hotels serve beer..... but not this one. It seems the liscence is to expensive to serve it !!! So beware ( and I must be truthful ) no beer with your dinner. Otherwise Hotel ok quiet and a good nigjts sleep. Excellent wifi. Thoughout hotel. Pretty good choice at breakfast.
Bodde här 14 nätter i april 2019
Svar från Anya Gurgaon 20 juni 2019
"Dear Thank you so much for sharing your experience and words of appreciation. We are humbled and delighted to know that you enjoyed the food and our hospitality. We have already addressed your feedback to the team to enable them in taking immediate corrective action and offering a higher level of experience. Look forward to welcoming you soon. Meanwhile stay updated with our offers and upcoming events on our Facebook page and Instagram at @anyagurgaon Warm Regards, Hatendra Singh Assistant Front Office Manager

2/10 Väldigt dåligt

Neha

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Rude Staff
have been staying here for 15 days now and had booked the hotel considering it’s 5 star rating. However the hotel does not meet 5 star standards. The staff here is extremely rude and lazy especially the female staff. When the staff does not know how to do customer service I would suggest that they should be replaced. None of the female staff I have come across in my stay here are polite and courteous... I would really suggest the management to look into this and train their staff to be polite and helpful in nature and explain them the true meaning of customer service . I have to extend my stay for another week however now I m planning to book into the other hotel because of rude behavior of the staff. I also would never come back to this hotel eveR
Bodde här 6 nätter i april 2019

2/10 Väldigt dåligt

Neha

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Rude Staff
have been staying here for 15 days now and had booked the hotel considering it’s 5 star rating. However the hotel does not meet 5 star standards. The staff here is extremely rude and lazy especially the female staff. When the staff does not know how to do customer service I would suggest that they should be replaced. None of the female staff I have come across in my stay here are polite and courteous... I would really suggest the management to look into this and train their staff to be polite and helpful in nature and explain them the true meaning of customer service . I have to extend my stay for another week however now I m planning to book into the other hotel because of rude behavior of the staff. I also would never come back to this hotel ever
Bodde här 1 natt i april 2019

2/10 Väldigt dåligt

Neha

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Rude Staff
have been staying here for 15 days now and had booked the hotel considering it’s 5 star rating. However the hotel does not meet 5 star standards. The staff here is extremely rude and lazy especially the female staff. When the staff does not know how to do customer service I would suggest that they should be replaced. None of the female staff I have come across in my stay here are polite and courteous... I would really suggest the management to look into this and train their staff to be polite and helpful in nature and explain them the true meaning of customer service . I have to extend my stay for another week however now I m planning to book into the other hotel because of rude behavior of the staff. I also would never come back to this hotel eve
Bodde här 4 nätter i april 2019

10/10 Fantastiskt

TAKEHIKO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2019

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I didn’t like the slow service for check in and out. The bathrooms were not cleaned properly. The room service was inconsistent as in the same food ordered two days was different both times.
Bodde här 4 nätter i februari 2019
Svar från Assistant Front Office Manager 16 mars 2019
Dear Guest, Thank you very much for your valuable feedback. Feedback from esteemed guests like you helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience. It is indeed unfortunate to read that you were disappointed with your stay at the hotel and we are sorry to hear that. We have noted your concerns and will ensure that we use your feedback to improve upon our standards. Your comments are appreciated and will be shared with the concerned team members. Guest satisfaction is of our prime importance and I hope you do not benchmark our service standards as per this experience. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards, Hatendra Singh Assistant Front Office Manager

6/10 Okej

Verifierad resenär

Bodde här 2 nätter i februari 2019

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
エアコン
部屋のエアコンが暖房の設定をすることができず、とても寒かった。暑い時期なら問題ないが、朝晩冷え込むこの時期はちょっと辛い。フロント、バーともにフレンドリーでとても好感がもてた。
Bodde här 2 nätter i december 2018

6/10 Okej

WEIDONG

Gillade inte: Personal och service och rummets bekvämlighet
Bodde här 5 nätter i oktober 2018

8/10 Bra

ギュロ, TOKYO

Gillade: Renlighet
Gillade inte: Personal och service
メトロの駅に近いが周囲に何もないホテル
ホテルの周囲になにもない。ただ最寄りのメトロの駅まで徒歩2分。便利だ。レストランの食事のレベルは高い。朝も夕食のビュッフェも。プールは屋外にあるが誰も利用してなかった。
Bodde här 6 nätter i augusti 2018

8/10 Bra

H

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
カリカリベーコン
ホテルは静かで清潔でスタッフも親切、とても快適でした。 あと、朝食のカリカリベーコンは最高でしたね。 次もまた利用したいと思います。
Bodde här 1 natt i augusti 2018

8/10 Bra

Sudhir

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2018

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Front service is bad, food, spa staff is good
I asked them to arrange the taxi from airport in advance but no reply. Short stay is expansive even though they have vacancy. Other staff like restaurant, spa, cleaning and maintenance staff are good. Only front is not flexible.
Bodde här 2 nätter i augusti 2018

10/10 Fantastiskt

RONY

Gillade: Personal och service och boendets skick och faciliteter
Wonderful
This's my third stay and would be my first preference to stay in gurgaon. My overall experience was great, asusal only thing which I really want to bring in your knowledge is the Towels wasn't good enough, smelling like some Oil or Spices. which I had highlighted in my last visit as well. Mini bar should have some more drinks (Beer) which brings hotel impulse profits. The room floor was asusal wasn't cleaned properly. You can see the stains n mop stains easily. Overall it was fun, I rate this Hotel 7.5 out of 10.
Bodde här 1 natt i juli 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest, Thank you for sharing a review of your experience at Anya Gurgaon! We keep striving towards providing an enhanced experience to all our guests and feedback such as yours goes a long way to keep us motivated to keep doing so! We have made a note of your feedback and will definitely ensure that these points are worked on at the earliest. Also, we hope that you give us another chance to deliver a superior experience to you during your stay with us. Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon! Warm Regards Team Anya Gurgaon

4/10 Dåligt

Verifierad resenär

Bodde här 1 natt i juli 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest, Thank you for sharing a review of your experience at Anya Gurgaon! We keep striving towards providing an enhanced experience to all our guests and feedback such as yours goes a long way to keep us motivated to keep doing so! We have made a note of your feedback and will definitely ensure to work on at the earliest. Also, we hope that you give us another chance to deliver a superior experience to you during your stay with us. Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon! Warm Regards Team Anya Gurgaon

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och rummets bekvämlighet
老朽化が目立ってきた
グラウンドフロアのレストラン改装に伴って音がうるさく、ロビーで打ち合わせできなかった。 設備の老朽化は目立つ 今回止まった部屋はリネンはキレイだったので、その点は良かった
Bodde här 1 natt i maj 2018

6/10 Okej

Gundeep

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Budget yes comfort not much!
It is quite average hotel. You feel corners being cut in every aspect ie not sufficient towels in bathrooms, gym not well equiped, smaller rooms, non functioning ironing boards. Overall ok but better options are available.
Bodde här 5 nätter i maj 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest, Thank you very much for your valuable feedback on our Hotels.com page. Feedback from esteemed guests like yourself helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience. It is indeed unfortunate to read that you were disappointed with your stay at the hotel and we are sorry to hear that. We have noted your concerns and will ensure that we use your feedback to improve upon our standards. Your comments are appreciated and will be shared with the concerned team members. Guest satisfaction is of our prime importance and I hope you do not benchmark our service standards as per this experience. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards Team Anya Gurgaon

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest, Thank you for sparing time and posting your review of our hotel on Hotels.com. I am pleased to note that you enjoyed your stay and that service rendered by my team contributed to the memories. We are glad that we could make your trip memorable. Thank you once again for having stayed with us and we look forward to the opportunity of welcoming you back to Anya Gurgaon. Warm Regards Team Anya Gurgaon

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight stay
All very good. 2nd stay. Again, checking was a little slow, hope that being pre-booked and paid, it could be just made faster. 2nd stay and again the room had no iron and ironing board. You have to phone and get it brought up, not all that hard of course, but really shouldn't have to..
Bodde här 1 natt i april 2018
Svar från Anya Gurgaon 7 aug. 2018
Dear Guest, Thank you very much for your valuable feedback on our Hotels.com page. Feedback from esteemed guests like yourself helps us to constantly introspect our system and procedures which in-turn helps us to provide a better guest experience. It is indeed unfortunate to read that you were disappointed with your stay at the hotel and we are sorry to hear that. We have noted your concerns and will ensure that we use your feedback to improve upon our standards. Your comments are appreciated and will be shared with the concerned team members. Guest satisfaction is of our prime importance and I hope you do not benchmark our service standards as per this experience. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards Team Anya Gurgaon