We booked this hotel for one night based only on previous positive reviews on Hotels.com. We found out that all good that was said by others was true.
We used the hotel's busines centre computer to order tickets for an event in Chicago, but it turned out that we could only pring e-mails, not PDF files. Panic! Did we just waste over 400 USD? The lovely ladys Tammy and Paula did everything they could to help us with our problem, and after a while they succeeded in printing our tickets. Service way out of the ordinary, delivered with happy smiles.
Thanks, Tammy and Paula - our days in Chicago were fabulous!
A nice hotel with world class service!