An all-around excellent hotel, with great manager and wonderful service. I stayed here for 2 night, plus a 2D1N trip to Halong bay at very good price (with the help of Ms Jennie via email), and everything was fantastic: The room was so cozy with a comfortable king-size bed, and from the bellboy to the receptionist - everyone was friendly and professional. I'd really recommend Hanoi Royal Palace hotel if you'd like to visit Hanoi on a budget!