K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi
Recensioner
8,6
Fantastiskt
Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 200 av 401 recensioner" "
10 - Fantastiskt
200
8 - Bra i betyg. 143 av 401 recensioner" "
8 - Bra
143
6 - Okej i betyg. 39 av 401 recensioner" "
6 - Okej
39
4 - Dåligt i betyg. 12 av 401 recensioner" "
4 - Dåligt
12
2 - Väldigt dåligt i betyg. 7 av 401 recensioner" "
2 - Väldigt dåligt
7
9,0/10
Renlighet
9,0/10
Personal och service
8,8/10
Bekvämligheter
8,6/10
Boendets skick och faciliteter
8,2/10
Hållbarhet
Recensioner
8/10 Bra
Verifierad resenär
11 juni 2012
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
8/10 Bra
Hakan, overtornea
26 okt. 2011
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hakan
10/10 Fantastiskt
Naohiro
14 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Naohiro
Bodde här 3 nätter i mars 2024
Svar från Ly 22 mars 2024
Dear Naohiro Thank you for your positive review! We look forward to welcoming you back soon. RegardsThe Hotel Management
10/10 Fantastiskt
Sawako
14 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Dear Sawado,Thank you for choosing to stay with us and for your kind review! We're thrilled that you and your family had a wonderful experience at our hotel.Your appreciation means a lot to us, and we're grateful for the opportunity to have served you and your family. Thank you for choosing our hotel, and we hope to welcome you back in the future for another exceptional experience.Warm regards,The Hotel Management
10/10 Fantastiskt
Pankaj
Reste med familjen
13 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Overall Stay
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Pankaj
Bodde här 2 nätter i januari 2024
10/10 Fantastiskt
Sreekala
26 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Sreekala
Bodde här 1 natt i november 2023
10/10 Fantastiskt
chee ming
23 nov. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
chee ming
Bodde här 1 natt i november 2023
10/10 Fantastiskt
David
Reste med familjen
24 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
David
Bodde här 2 nätter i oktober 2023
Svar från Hotel Management 25 okt. 2023
Dear DavidThank you for your wonderful feedback! We're thrilled to hear that our staff made your experience exceptional and that you enjoyed the lovely breakfast area. It was a pleasure to be a part of your son's wedding event, and we're delighted that it went brilliantly well. We look forward to welcoming you back soon!The Hotel Management
10/10 Fantastiskt
Taeho
Affärsresenär
21 sep. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Taeho
Bodde här 2 nätter i september 2023
Svar från Hotel Management 22 sep. 2023
Dear Taeho Thank you for your review. We're glad that you are happy with your stay at Sheraton Hanoi Hotel. We can't wait to welcome you back in a near future. Regards,The Hotel Management
10/10 Fantastiskt
Rodolfo
Reste med sin partner
21 sep. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Rodolfo
Bodde här 2 nätter i augusti 2023
Svar från Hotel Management 21 sep. 2023
Dear Rodolfo Thank you for your positive feedback! We are delighted to learn that you are satisfied with your stay at Sheraton Hanoi. We look forward to serving you again in the future. The Hotel Management
10/10 Fantastiskt
Kuang Wei
13 sep. 2023
Gillade: Personal och service och boendets skick och faciliteter
Kuang Wei
Bodde här 3 nätter i september 2023
Svar från Hotel Management 21 sep. 2023
Dear Kuang Wei Thank you for the review. We are delighted to know you are happy with your stay with us. We can't wait to welcome you back in a near future. The Hotel Management
10/10 Fantastiskt
MASAKAZU
22 aug. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
清潔があっていいが、町が遠い
MASAKAZU
Bodde här 1 natt i augusti 2023
Svar från Hotel Management 21 sep. 2023
Dear Masakazu Thank you for your review. We're glad that you were satisfied with the room. Event though the hotel is 20 minutes away by car from the Old Quarters but it takes only 5-10 minutes to reach popular attractions like Tran Quoc Pagoda, Quan Thanh Temple, Ho Chi Minh Mausoleum and Temple of Literature. We hope that you'll make time to visit these destinations the next time you stay with us! We look forward to welcoming you back soon. The Hotel Management.
10/10 Fantastiskt
Hsiao-Fang
Affärsresenär
3 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hsiao-Fang
Bodde här 3 nätter i juni 2023
10/10 Fantastiskt
June
Reste med familjen
9 maj 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
June
Bodde här 3 nätter i maj 2023
Svar från Giang Hoang 10 maj 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Fantastiskt
Zack
Affärsresenär
21 apr. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Fantastiskt
Verifierad resenär
Affärsresenär
20 apr. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 3 nätter i april 2023
Svar från Giang Hoang 21 apr. 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
8/10 Bra
SUREKHA
Reste i grupp
4 apr. 2023
SUREKHA
Bodde här 2 nätter i april 2023
Svar från Giang Hoang 5 apr. 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Fantastiskt
Jungho
20 mars 2023
Jungho
Bodde här 1 natt i mars 2023
Svar från Giang Hoang 21 mars 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
4/10 Dåligt
Lisa
Affärsresenär
17 mars 2023
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lisa
Bodde här 1 natt i mars 2023
Svar från Giang Hoang 19 mars 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
8/10 Bra
TAPAN
6 mars 2023
Gillade: Renlighet, personal och service och rummets bekvämlighet
TAPAN
Bodde här 8 nätter i februari 2023
Svar från Giang Hoang 7 mars 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Fantastiskt
Louisa
25 feb. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just lovely this hotel
Everything was amazing, the team took great care of me, I could not ask for a better stay
Louisa
Bodde här 1 natt i februari 2023
Svar från Giang Hoang 26 feb. 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!
10/10 Fantastiskt
Hyungshin
25 jan. 2023
Hyungshin
Bodde här 1 natt i januari 2023
Svar från Giang Hoang 30 jan. 2023
Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!Warm regards,Marketing & Communications Team
6/10 Okej
Chen Chiu
Affärsresenär
11 jan. 2023
Gillade: Renlighet och personal och service
酒店舊'早餐一般'性價比低
Chen Chiu
Bodde här 1 natt i januari 2023
Svar från Giang Hoang 11 jan. 2023
Dear Mr./ Ms. Chen Chiu,We appreciate you taking the time to share your experience with us at Oven D'or restaurant.We are regret to read that we did not meet your expectations. Your experience certainly does not, in any way, represent the quality of standards we strive to achieve, and indeed customarily maintain, with Sheraton Hanoi hotel.Please be assured that we fully appreciate the points you have raised.We would, once again, like to offer our sincere apology for the disappointment you have expressed and looking forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.
10/10 Fantastiskt
yangcheolho
Affärsresenär
14 dec. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
yangcheolho
Bodde här 2 nätter i december 2022
Svar från Giang Hoang 15 dec. 2022
Dear yangcheolho,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.
8/10 Bra
Dave
Affärsresenär
8 dec. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dave
Bodde här 3 nätter i december 2022
Svar från Giang Hoang 9 dec. 2022
Dear Mr Dave,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.
10/10 Fantastiskt
Taku
14 nov. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the room and staffs' hospitality are excellent.
next time we will be staying longer.
Taku
Bodde här 1 natt i november 2022
Svar från Giang Hoang 14 nov. 2022
Dear Mr./Ms. Taku,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
直木様シェラトン ハノイ ホテルでのご滞在を共有していただき、ありがとうございます。 私たちのサービスの期待に応えられなかったと聞いて申し訳ありません。シェラトン ハノイ ホテルでは、すべてのお客様に高品質の製品と最高のサービスを提供するため、改善を最高に目指しています。ご指摘いただきましたご指摘を真摯に受け止め、サービス向上に努めてまいりますので、何卒ご了承くださいますようお願い申し上げます。もう一度、お客さまの表明した失望を心からお詫びし、私たちのホテルに再びお迎えできることを楽しみにしています。敬具、マーケティング & コミュニケーション チーム。----Dear Mr Naoki,Thank you for taking your time to share with us your stay at Sheraton Hanoi Hotel. We are sorry to hear that our service was not up to your expectation.At Sheraton Hanoi Hotel, we are always aiming for improvements in providing high quality products and top service to all of our customers.Please be assured that we fully appreciate the points you have raised to the Reception team and we will take serious to enhance our services. We would, once again, like to offer our sincere apology for the disappointment you have expressed and look forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.
10/10 Fantastiskt
Hajime
Affärsresenär
9 nov. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dear Mr./Ms. Hisako,Thank you for sharing your past experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your feedback and recommendation to the Housekeeping Team for better improvement in the upcoming times.I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
10/10 Fantastiskt
chee ming
17 okt. 2022
chee ming
Bodde här 1 natt i oktober 2022
Svar från Giang Hoang 19 okt. 2022
Dear Mr./Ms. Chee Ming,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
10/10 Fantastiskt
David, Arcadia
Reste med sin partner
12 okt. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top level hotel in Hanoi.
David
Bodde här 1 natt i augusti 2022
Svar från Giang Hoang 14 okt. 2022
Dear Mr. David,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team.
10/10 Fantastiskt
Fausta
Reste med familjen
11 okt. 2022
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Stuff and good food and accommodation
Fausta
Bodde här 4 nätter i oktober 2022
Svar från Giang Hoang 12 okt. 2022
Dear Mr./ Ms. Fausta, It was such a great honor for us to host you at Sheraton Hanoi Hotel. We are truly impressed to know that you had an enjoyable and memorable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guests. We will make sure to pass your outstanding compliments to the Club Lounge Team. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
10/10 Fantastiskt
JUN
9 okt. 2022
JUN
Bodde här 2 nätter i oktober 2022
8/10 Bra
YOUNG KI
3 sep. 2022
YOUNG KI
Bodde här 1 natt i september 2022
Svar från Giang Hoang 9 okt. 2022
Dear Mr. Young KI, It was such a great honor for us to host you at Sheraton Hanoi Hotel. We are happy to know that you had an enjoyable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guests. We will make sure to pass your outstanding compliments to the Club Lounge Team. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team
8/10 Bra
Mandy
26 aug. 2022
Mandy
Bodde här 6 nätter i augusti 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear Mandy, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bra
Verifierad resenär
Affärsresenär
19 aug. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 11 nätter i augusti 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bra
SHOICHI
21 juli 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフがみんな親切で誠実だった。
SHOICHI
Bodde här 2 nätter i juli 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear SHOICHI, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bra
Hiroko
Reste med familjen
6 juni 2022
Gillade: Personal och service
空港から比較的近い。スタッフはフレンドリー且つ丁寧で、好感が持てます。
Hiroko
Bodde här 1 natt i juni 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear Hiroko, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Fantastiskt
T
30 maj 2022
T
Bodde här 2 nätter i maj 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear T, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Fantastiskt
Laurence
Reste med familjen
21 maj 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Laurence
Bodde här 6 nätter i maj 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear Laurence, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Fantastiskt
Dan
23 apr. 2022
Dan
Bodde här 5 nätter i april 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear Dan, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bra
Thomas
Affärsresenär
21 apr. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thomas
Bodde här 2 nätter i april 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear Thomas, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
8/10 Bra
HIROSHI
16 apr. 2022
HIROSHI
Bodde här 2 nätter i april 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear Hiroshi, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Fantastiskt
Verifierad resenär
Affärsresenär
1 apr. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good business hotel
Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
Verifierad resenär
Bodde här 3 nätter i mars 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Fantastiskt
Hoa
6 feb. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hoa
Bodde här 3 nätter i februari 2022
Svar från Sheraton Hanoi Hotel 30 aug. 2022
Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Fantastiskt
Eunhye
Reste med familjen
3 maj 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
만족만족
직원들은 모두 친절하고 호텔도 오래된것치곤 깨끗하고 조식도 맛있고 모두 만족스러웠습니다.
Eunhye
Bodde här 1 natt i april 2021
10/10 Fantastiskt
Verifierad resenär
Reste med familj och småbarn
16 feb. 2021
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
さすがシェラトンという感じでした。
Verifierad resenär
Bodde här 1 natt i februari 2021
8/10 Bra
Shigeru
Reste i grupp
20 dec. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Shigeru
Bodde här 1 natt i december 2020
10/10 Fantastiskt
KOJI
16 nov. 2020
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet