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Recensioner av Rainbow Towers Hotel And Conference Centre

4.5 out of 5
Rainbow Towers Hotel And Conference Centre
Pennefather Avenue, Harare

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 57 av 225 recensioner" "
8 - Bra i betyg. 78 av 225 recensioner" "
6 - Okej i betyg. 52 av 225 recensioner" "
4 - Dåligt i betyg. 25 av 225 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 225 recensioner" "

7,4/10

Renlighet

7,8/10

Personal och service

7,2/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Kjell

Affärsresenär
Gillade: Rummets bekvämlighet
Bättre hissar
Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.
Bodde här 2 nätter i oktober 2023
Svar från samantha 27 okt. 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into that and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Bra

Nils Gunnar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
perfekt boende för mig som skulle vidare till bulawayo med buss. hotellet har rustat upp sen jag var där för ca 2 år sedan. Enda minus var väntetiden på hissen vid utscheckning
Bodde här 1 natt i oktober 2017
Refreshing day, Thank you for choosing Rainbow Towers as your preferred hotel during your recent visit in Harare. Thank you for your remarkable feedback regarding the hotel, we do however take note that you waited long for elevators. We sincerely apologize for the inconvenience, we would like to advise you that we have taken the issue seriously our maintenance team is working on it to avoid recurring. Once again, thank you for your valued feedback. Kind regards, Tawanda Kwidini (Ms) Customer Services Manager

6/10 Okej

Biggy

Reste med sin partner
Gillade: Personal och service och bekvämligheter
The room was spacious and well made but could improve on cleanliness. Electrical jar for making hot water was malfunctioning
Bodde här 1 natt i april 2024

8/10 Bra

Abigail Pedzisay

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service
Bodde här 1 natt i mars 2024
Svar från samantha 26 mars 2024
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 Okej

Edwin

Gillade inte: Personal och service
3 star
Bodde här 1 natt i mars 2024
Svar från samantha 18 mars 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 Fantastiskt

Sarudzai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från samantha 18 mars 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 Okej

Isaac

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
Air conditioning not working in the room.
Bodde här 6 nätter i januari 2024
Svar från samantha 22 jan. 2024
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Fantastiskt

Enjoy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från samantha 22 jan. 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Bra

Osman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från samantha 22 jan. 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 Okej

Edwin

Svar från samantha 19 mars 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 Dåligt

Maria, Lexington

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
Bodde här 5 nätter i december 2023
Svar från samantha 18 dec. 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 Fantastiskt

Ryan

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Rooms were very modern and staff very helpful
Bodde här 1 natt i november 2023
Svar från samantha 1 dec. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Fantastiskt

Amalie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från samantha 1 dec. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Väldigt dåligt

Pardon

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
eletric jag not working
Bodde här 1 natt i oktober 2023
Svar från samantha 31 okt. 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Bra

Edwin

Bodde här 1 natt i oktober 2023
Svar från samantha 27 okt. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Bra

Peter

Affärsresenär
Gillade: Bekvämligheter
Friendly staff who know me from previous stays.
Bodde här 1 natt i oktober 2023
Svar från samantha 27 okt. 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Fantastiskt

Abby, Lusaka

Gillade: Bekvämligheter och boendets skick och faciliteter
Centrally located hotel with ample parking, friendly staff and good food.
Bodde här 1 natt i augusti 2023
Svar från samantha 27 sep. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Fantastiskt

Isheanesu

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing
Bodde här 1 natt i augusti 2023
Svar från Samantha 17 aug. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Fantastiskt

Pardon

Bodde här 1 natt i augusti 2023
Svar från samantha 27 sep. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bra

Pardon

Bodde här 1 natt i juli 2023
Svar från samantha 27 sep. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Väldigt dåligt

Bachar

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
Bodde här 1 natt i juli 2023
Svar från Samantha 31 juli 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 Okej

Clarissa, Seattle

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
Bodde här 1 natt i juli 2023
Svar från Samantha 28 juli 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 Bra

Pardon

Bodde här 1 natt i juli 2023
Svar från Samantha 31 juli 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Fantastiskt

D'Ann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
Bodde här 1 natt i juni 2023
Svar från Samantha 28 juli 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Väldigt dåligt

Audrey

Gillade inte: Personal och service
Bodde här 1 natt i juni 2023
Svar från Samantha 26 juni 2023
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 Dåligt

SItwala

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Welcoming and helpful staff
Bodde här 1 natt i maj 2023
Svar från Samantha 31 maj 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Fantastiskt

Zivai

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i april 2023
Svar från Samantha - Customer Service Manager 15 maj 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bra

Kenneth

Affärsresenär
Gillade: Renlighet
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
Bodde här 14 nätter i februari 2023
Svar från Samantha 17 mars 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 Fantastiskt

Felicitation

Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Uzoma Ahunanya

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Lovely hotel in a nice part of town.
Bodde här 2 nätter i mars 2023
Svar från Samantha 17 mars 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Fantastiskt

ERNEST

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2023
Svar från Samantha - Customer Service Manager 30 mars 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 Väldigt dåligt

Cameron Holland

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2023
Svar från Samantha - Customer Service Manager 30 mars 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 Bra

Mark

Bodde här 3 nätter i februari 2023
Svar från Samantha - Customer Service Manager 27 feb. 2023
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 Fantastiskt

Oscar

Bodde här 2 nätter i januari 2023
Svar från Samantha 17 mars 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Fantastiskt

Bright

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 11 nätter i januari 2023
Svar från Samantha 17 mars 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bra

Bryan

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Green Gardens, quite and warm staffing.
Svar från Samantha 6 jan. 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bra

Cedrick

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Delays in doing things, staff must have a sense of urgency always.
Svar från Samantha - Customer Service Manager 19 dec. 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 Bra

Pardon

Bodde här 1 natt i november 2022

6/10 Okej

Christina

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
Svar från Samantha - Customer Service Manager 19 dec. 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 Okej

LIKWA

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
none
Bodde här 1 natt i oktober 2022
Svar från Samantha - Customer Service Manager 13 okt. 2022
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 Fantastiskt

Norman

Bodde här 1 natt i augusti 2022

6/10 Okej

Mariah

Bodde här 3 nätter i augusti 2022

2/10 Väldigt dåligt

Grace

Bodde här 4 nätter i juli 2022

8/10 Bra

Winnie

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cleanliness
Bodde här 1 natt i juli 2022
Svar från Samantha 2 aug. 2022
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bra

Kenneth

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The many bars and resturans
Bodde här 3 nätter i juni 2022
Svar från Samantha - Customer Service Manager 14 juni 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 Fantastiskt

Gaudencia

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful and nice
Bodde här 3 nätter i juni 2022
Svar från Samantha - Customer Service Manager 9 juni 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

6/10 Okej

John

Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Richard

Gillade: Personal och service och boendets skick och faciliteter
international standards
Bodde här 1 natt i maj 2022
Svar från Samantha - Customer Service Manager 9 juni 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that you enjoyed your stay with us. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

2/10 Väldigt dåligt

Elliot

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Easy of parking, but my check in experience was horrible as I was put in a room with a fixed 28 degrees celsus, complained and made to wait long hours then changed into another room with a key that did not work and took 2 days to fix. The room had a broken toilet seat and the shower soap holder with left over soap from the previous occupant with is obviously leftover germs. PLEASE DO BETTER!!!!
Bodde här 2 nätter i maj 2022
Svar från Samantha - Customer Service Manager 14 juni 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

8/10 Bra

Walter

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasing
Bodde här 1 natt i maj 2022
Svar från Samantha - Customer Service Manager 14 juni 2022
Thank you very much for taking time to share about your recent stay experience with us, are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.