Dear Sir or MadamWe would like to express our sincere gratitude for sharing your recent experience with us.We deeply regret that your stay did not live up to your expectations, and we sincerely apologize.Our primary commitment is to provide exceptional service to each and every one of our valued guests. Your feedback is an essential part of our continuous improvement process and we assure you that we will take all necessary steps to ensure that this does not happen again.We are excited to inform you that we have a major project underway: the complete renovation of our establishment, with the aim of rejuvenating and modernising it to meet your expectations even better.We thank you sincerely for your valuable comments and hope to have the opportunity to welcome you again in the near future, in order to offer you an unforgettable experience that lives up to your expectations.With our best regards,

Dear Guest,We would like to express our deep gratitude for your kind comments following your stay at the Novotel Metz-Amnéville. Your compliments are a real source of motivation for our entire team, who are fully committed to creating unforgettable experiences for our guests.On behalf of the entire Novotel team and the O'Fourneau restaurant, thank you very much!We look forward to welcoming you back for another exceptional experience.

Dear Sir or MadamHello,Thank you for your evaluations and your feedback on your stay at the Novotel Metz-Amnéville. Your compliments are appreciated and will be shared with our entire team.Thank you on behalf of the Novotel team and the O'Fourneau restaurant! We hope to see you again soon.Best regards.

Chère AnnCharlott,Merci beaucoup pour votre superbe note.Nous sommes très heureux que vous ayez apprécié à ce point votre séjour parmi nous.N'hésitez pas à revenir vers nous pour toute occasion future.Bien cordialement,Lucas Equipe de réception

Dear Niklas, Thank you for your feedback regarding your stay with us! Kindly note we have been taking heed of your remarks to improve the mentionned points. We hope to welcome you again soon. Best regards,