Good afternoon ThomasThank you for your review.We are glad to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon Hilmi We are sorry you didnt enjoy your stay. We trust you had a safe journey onwards. Kind regards. Madeleine On Behalf of the Windsor Team

Good day. Thank you for choosing to stay at the Windsor Hotel & Apartments. We value your feedback and we hope to see you again soon. Regards Jonathan & The Windsor Team

Good Day Mattias, Thank you for choosing to stay at The Windsor Hotel & Self Catering Apartments during your visit to Hermanus. We thank you for the wonderful rating you have given us and we are looking forward to welcome you back very soon. Kind Regards, Johanri Meyer Marketing Windsor Hotel

Käre Robert, Tack för att du väljer att bo på The Windsor Hotel under ditt besök i Hermanus. Det är ett nöje att veta att du har haft din vistelse hos oss och tack för den underbara feedback du har gett oss. Den värdefulla information som du har gett oss om hotellet och hissen har noterats och kommer att användas under våra uppgraderingar och renoveringar planerar för detta år. Ser fram emot att välkomna dig tillbaka mycket snart. Vänliga hälsningar, Johanri Meyer

Kära Karin, Tack för att du tog dig tid att skriva dina synpunkter på Hotels.com. Vi har noterat era kommentarer om vår budget rum. Dessa rum är separata från huvudbyggnaden som anges i rumsbeskrivningen och säljs till ett lägre pris på grund av det faktum att det har ingen åsikt och är en del av en separat byggnad. Vi föreslår att boka en havsutsikt eller Standard till din nästa besök. Vi är glada att låta dig veta att vi är i färd med att uppdatera vår Wi-Fi-system som kommer att omfatta alla rum och allmänna utrymmen. Vi hoppas att det hjälper dig planera din resa så att du kan uppleva våra andra rum, liksom vår underbara nya Wi-Fi-system. Vänliga hälsningar, Madelein Marais

Kära Kurt, Tack för att du skriver dina synpunkter på Hotels.com. Observera att vi erbjuder Wi-Fi i alla våra rum, vi har svårt med vår utrustning och har beställt bättre utrustning som kommer att installeras i början av mars 2015 en kortsiktig lösning. Vi ber om ursäkt för besväret. Vi uppgraderar också vår Wi-Fi inom de närmaste tre månaderna som erbjuder den bästa Wi-Fi-anslutning i Overberg. Hoppas du haft din upplevelse i Hermanus och att välkomna dig tillbaka snart. Vänliga hälsningar, Madelein Marais Försäljning & Marknadschef

Kära Maria, Tack för att du tog dig tid att skriva dina synpunkter på Hotels.com. Vi är stolta över att se dig planera din resa med oss och erfarenhet i Hermanus. Hoppas att det hjälper dig snart! Vänliga hälsningar, Madelein Marais

Tack! Kind regards, Blake and The Windsor Team

Good morning KThank you for your review.I personally approve or decline all cancellation requests, and I can guarantee you that no letter from your doctor was received by the Hotel. Had this been the case, we would have granted this, but the only request we received was through this booking platform which stated 'Surgery'. Since Covid, we have had to implement two different rate types for our bookings - refundable (where the rates are slightly higher but you can cancel at any time) and non-refundable (where the rates are lower but bookings cannot be canceled). You booked on the non-refundable rates, so I am sure you can understand why, given the above very limited reason for cancellation, we did not approve this.I am sorry your friends didnt enjoy the Hotel - we are fortunate to be a very well located Hotel with fantastic staff who provide great service, and this is testament in our other reviews. My suggestion to guests is always to book direct with Hotels, because as soon as you cut out the middle man like these booking sites, you get personal attention, and I am sure we then would have received your doctors letter directly from you.I wish you luck and all the best with recovery from your surgery.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon JocelyneThank you so much for your review.We are delighted to hear you enjoyed your stay with us, and that you found the hotel to be so well located and clean.We are also delighted to hear that you wished you could have stayed longer.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon DenisThank you so much for your review.We are delighted to hear you enjoyed your stay with us, and that you found the staff to be so wonderful and the views so good.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon TysonThank you for your review.We are delighted to hear you had such a good stay with us and that you found our staff to be so friendly and helpful.We hope to welcome you back soon again.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon DhevandrenThank you for your lovely review.We are delighted to hear you had such a wonderful experience with us, and that you found the hotel to be so well located.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning ElenaThank you for your lovely review - we are so delighted to hear you had a great stay with us, and that you enjoyed the views and breakfast so much.We hope to welcome you back to the Hotel again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning JacquesThank you so much for your rating received.We are delighted to hear you enjoyed your stay with us, and we hope to welcome you back to the Hotel again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning MattheusThank you so much for your rating received. We are delighted that you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning StephenThank you for your review.We are glad to hear you enjoyed your stay.We hope to welcome you back to us again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon BridgitteThank you so much for your review and for letting us know how your stay was.We are so glad you enjoyed the breakfast on offer as well as the location.We are also delighted to hear you enjoyed the renovations we have done.We look forward to welcoming you back to the hotel again soon for another lovely stay.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon AndrewWe are sorry that you had this experience.Our whole hotel is non smoking but sometimes guests do not adhere to this. We would have been happy to move you to an alternative room.We do not have a restaurant in the Hotel - there are over 40 restarants within a 500m radius of the hotel, and we simply cannot compete with their offering. We also find that most guests stay with us due to our location and the proximity to town, allowing them to easily explore the area.We hope you have had a safe trip onwards.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LaurenThank you for your rating received.We are delghted that you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the WIndsor Team

Good afternoon JThank you so much for your rating received.We are delighted you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning WilliamThank you for your rating received.We are delighted you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning David PierreThank you for your rating received.We are delighted you enjoyed your stay with us, and we hope to welcome you back again soon for another great stay and more memories.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning SteenThank you for your review.We are delighted you enjoyed your stay with us, and we hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LoreneThank you for your review. We are delighted to hear you enjoyed your stay with us.We hope you have a safe trip onwards, and we can welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning CarloThank you for your review.We are glad you enjoyed your stay and found the view and location of the hotel to be so good.As discussed during your stay, the Tourism Grading Council does not require a three star hotel to provide bottled water. It is however available for purchase from our bar.We are sorry you did not enjoy the coffee on offer.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon MuhammadThank you for your review. We are glad to hear you enjoyed your stay. I am sorry you found our breakfast team to not be professional, we have addressed this with them.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon JoanThank you for your rating received.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LaurieThank you for your rating received.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning JuanThank you for your review.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,Madeleine

Good morning AnonymousThank you for your review and for letting us know how your stay was.We hope you have enjoyed your trip onwards, and we look forward to welcoming you back soon.kind regards,Madeleine

Good afternoon Elizabeth Thank you for your review and for letting us know how your stay was. We are delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon Natalie Thank you for your review and for letting us know how your stay was. We are delighted that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon Domingo Thank you for your review and for letting us know how your stay was. We are delighted to hear you had a good stay with us, and that you found the view to be so good. We hope to welcome you back again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon David Thank you for your review and for letting us know how your stay was. We are delighted to hear you enjoyed your time with us, and we hope to welcome you back soon. Kind regards Madeleine On Behalf of The Windsor Team

Good morning Richard Thank you for your review. We are delighted you had a good stay with us. We hope to welcome you back soon. Kind regards, Madeleine

Good morning Russell Thank you for your rating received. We are delighted to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning James Thank you for your review. We are glad to hear you enjoyed your stay and found the hotel to be well located. We are also delighted that you enjoyed the pictures in the hotel. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Junovan Thank you for your review. We are delighted that we were able to give you an upgrade. Thank you for being so kind in accepting it. We hope to welcome you back soon. Kind regards, Madeleine

Thank you for your review. We are glad you enjoyed your stay. Travel safely, and we hope to see you again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Thank you for your review. We are sorry we didnt meet your standards. Kind regards, Madeleine