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Recensioner av Americas Best Value Inn Hinckley

2.5 out of 5
Americas Best Value Inn Hinckley
325 Fire Monument Road, Hinckley, MN

Recensioner

5,8
10 - Fantastiskt i betyg. 108 av 752 recensioner" "
8 - Bra i betyg. 163 av 752 recensioner" "
6 - Okej i betyg. 175 av 752 recensioner" "
4 - Dåligt i betyg. 156 av 752 recensioner" "
2 - Väldigt dåligt i betyg. 150 av 752 recensioner" "

6,2/10

Renlighet

7,4/10

Personal och service

5,4/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Cheryl

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
I drove to site. Hotel sign just bulbs, overgrown grasses bushes, curtains from outside looked dirty, decided not to stay. If cars were not parked at facility I would have thought property was closed or abandoned
Bodde här 1 natt i maj 2024
Svar från Manager 25 maj 2024
At this time our big sign is currently being repaired due to storm damage .As far as the overgrown grass we have had alot of rain lately thus we havent been able to mow.Hard to judge a book by its cover.

6/10 Okej

Bradley

Bodde här 1 natt i maj 2024
Svar från Manager 27 maj 2024
Thank you for taking the time to review our property, we do appreciate it.

2/10 Väldigt dåligt

DONNA

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Do not book with this hotel it is nothing like the pictures posted. 1960 rooms with no updates, mold and bathroom filth, could not stay there and would not acknowledge they misled us with the posted pictures. If you want a clean comfortable room go to Days Inn.
Bodde här 1 natt i maj 2024
Svar från Manager 25 maj 2024
I aplogise our rooms were not up to your needs , our pictures rooms were updated 2023 .

2/10 Väldigt dåligt

Ethel

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was the worst property I have even been in - never again.
Bodde här 2 nätter i maj 2024
Svar från Manager 24 maj 2024
I am so very sorry that your stay was not perfect like it should be for a valued guest such as yourself.

8/10 Bra

David

Gillade: Renlighet och personal och service
It was quiet and close to convenient stores
Bodde här 1 natt i maj 2024
Svar från Manager 23 maj 2024
It is pleasing to hear that a valued guest such as yourself had a great stay. We do look forward to serving you again in the future.

6/10 Okej

Jamie

Reste med sin partner
It was an ok place to sleep
Bodde här 1 natt i april 2024
Svar från Manager 20 maj 2024
Thank you for taking the time to review our property. I am pleased that a valued guest as yourself had a good nights sleep.

6/10 Okej

Bruce

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet och boendets skick och faciliteter
Dirty, air conditioning unit made noise, there was two doors to the room the outside key lock didn’t work.
Bodde här 1 natt i maj 2024
Svar från Manager 20 maj 2024
A call to the front desk and we could have taken care of any issues you had with your room. A valued guest such as yourself should have nothing but a perfect stay.

10/10 Fantastiskt

Patsy Jo

Reste i grupp
Gillade: Personal och service
Front desk staff was great! Very personable and friendly. Made check in smooth and really set the overall extremely positive experience in motion. The room was perfect for what it was and it served the 'passing through on a budget' stay perfectly. The building is simply old and in need of some updates. I would stay here again with or without any updates. I felt safe, it was clean and the price was perfect.
Bodde här 1 natt i maj 2024
Svar från Manager 20 maj 2024
I am very pleased that you had a great stay. I will be sharing your review with my front desk staff and housekeeping staff. We do look forward to serving you in the future.

8/10 Bra

Karen, Forest Lake

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Easy to get to. Super loud in room. It stormed. Could hear voices in other rooms.
Bodde här 1 natt i maj 2024
Svar från Manager 20 maj 2024
A call to the front desk and we could have gotten the rooms close to you to quiet down.

10/10 Fantastiskt

LISA

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy check in. Nice staff. Clean rooms.
Bodde här 1 natt i maj 2024
Svar från Manager 17 maj 2024
I am so very pleased that you enjoyed your stay. I will be sharing your review with my staff. We look forward to serving you again in the future.

6/10 Okej

Cheryl

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
It was rundown out dated and the walls were very thin. You only had an option of heating so we had to open the window because it was too warm in the room. During breakfast time there was a staff member behind the partition telling a story and swearing not professional at all. Bed was comfy at B least.
Bodde här 1 natt i maj 2024
Svar från Manager 13 maj 2024
We are an older motel we do try our best to maintain the property. We have a single pipe system, which means we either have heat or A/C. I will be speaking to the front desk person that was working that morning, you are right that is not professional at all.

2/10 Väldigt dåligt

Kenya

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Manager 30 apr. 2024
A valued guest as yourself should have had nothing but a perfect stay. A call to the front desk and we could have moved you, to something that would have met your needs

4/10 Dåligt

Cecilia Luna

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Didn’t like anything about it never 👎 coming back
Bodde här 1 natt i april 2024
Svar från Manager 29 apr. 2024
I am so sorry that your room was not as it should be for a valued guest such as yourself. I will be speaking with my staff about your accommodations

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was a nice stay. Accommodations and cleanliness were very nice. The high ceiling was charming. Staff was nice and check in was a smooth process.
Bodde här 1 natt i april 2024
Svar från Manager 29 apr. 2024
I am so pleased that you enjoyed your stay. We are an older hotel and we do our best to maintain. We will be looking forward to serving you again in the future

4/10 Dåligt

Heath

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The staff was very helpful but the room was not very clean.
Bodde här 1 natt i april 2024
Svar från Manager 26 apr. 2024
I will be speaking to my housekeeping staff about the condition of your room

4/10 Dåligt

Jamie

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room actually pretty dirty was a used bandaid in the bathroom. We got locked out of our room employee's couldn't even get in we were stuck outside our room for about an our before they could get in. All together not a great hotel or experience.
Bodde här 1 natt i april 2024
Svar från Manager 22 apr. 2024
I am so very sorry about your experience at our hotel. I will be speaking with my housekeeping staff about your room. I am not sure about what happened with the lock on your door, but I do apologize you had to go through that. I will be having maintenance going through all the locks today. A valued guest as yourself should not have any issues during their stay.

4/10 Dåligt

Dawn

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty.
Bodde här 1 natt i april 2024
Svar från Manager 19 apr. 2024
I apologize for any inconvenience you incurred during your stay. A valued guest such as yourself should have nothing but a perfect stay. A call to the front desk and we could have changed you to a different room of your satisfaction

4/10 Dåligt

Marcus

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room wasn’t clean and the bedding looked like it hasn’t been changed
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
I am sorry that a valued guest like yourself did not have a good stay. I will be speaking with my housekeeper about your accommodations.

4/10 Dåligt

Rick

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Overall, very rundown. Bed was terrible. Staff was very friendly
Bodde här 1 natt i april 2024
Svar från Manager 8 apr. 2024
I am sorry that your stay was not perfect as it should be for a valued guest as yourself. Thank you for reviewing our property. I will mention your comment to the staff.

8/10 Bra

Susan

Bodde här 1 natt i februari 2024
Svar från Manager 1 apr. 2024
Thank you for taking the time to review our property. I am pleased that you enjoyed your stay. We do look forward to serving you again in the future.

8/10 Bra

Cynthia

Affärsresenär
Gillade: Personal och service
The bed reading light on one side of the bed was broken.
Bodde här 1 natt i februari 2024
Svar från Manager 1 mars 2024
I apologize for the light on the bed not working, a call to the front desk could have solved the problem. Thank you for taking the time to review our property.

10/10 Fantastiskt

Debra

Bodde här 1 natt i februari 2024
Svar från Manager 20 feb. 2024
I am so pleased that you had an excellent stay. This is what we thrive for every guest that we have. We will look forward to serving you again in the future.

4/10 Dåligt

Jessamay

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Manager 14 feb. 2024
Thank you taking the time to review our property. I apologize that your stay was not as expected for a valued guest as yourself, it should be nothing but perfect.

2/10 Väldigt dåligt

Amy

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Very dirty
Bodde här 1 natt i december 2023
Svar från Manager 14 feb. 2024
Thank you for taking the time to review our property. I do apologize for any inconveniences you incurred. I will be speaking with my housekeeping staff as to the condition of your room. A call to the front desk and we could have moved you to a different room to your satisfaction

4/10 Dåligt

Faith

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
I would not recommend. Old not well kept.
Bodde här 1 natt i februari 2024
Svar från Manager 5 feb. 2024
We are working on updating our buildings. I apologize for any issues that you had.

2/10 Väldigt dåligt

Joe

Gillade inte: Renlighet och boendets skick och faciliteter
The lamp didnt work no soap tv didnt work no blanket on the bed. Paper thin walls. Can hear everything at all hours.
Bodde här 1 natt i februari 2024
Svar från Manager 5 feb. 2024
A call to the front desk would have solved any issues that you had.

6/10 Okej

Cynthia

Gillade: Renlighet och boendets skick och faciliteter
Key wasn’t keyed properly so I couldn’t get into my room without going to the office which was in a different building. Security pad for entering the building was not working so you didn’t need a card to get in. Coffee only available in other building starting at 7am.
Bodde här 2 nätter i januari 2024
Svar från Manager 5 feb. 2024
I do apologize that you had problems with your keys. Our security doors are in a working manner, we did have to repair one. We could have moved you to the main building where the coffee and office is, just a request and we could have made it happen.

4/10 Dåligt

Stephen

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I dont mind old if kept up. Floor sticky every where. Thats a health issue. Had to wear my socks and threw them away. Put towels on floor in front of toilet, shower and sink. Urine spill in front of toilet not cleaned. Holes in walls, bed frame bottom not same as mattress, dangerous. This place should be red tagged and re done or closed. Worst i have ever seen in my life, anywhere!
Bodde här 1 natt i januari 2024
Svar från Guest Relations 9 feb. 2024
Dear Stephen,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance in the future; we're confident we can change your perceptions.

4/10 Dåligt

Jody

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very very run down. From outside to inside. There is not even a sign out front to let you know you’re at the right place. The bed had little more than a top sheet for coverings which makes for an uncomfortable night.
Bodde här 1 natt i januari 2024
Svar från Manager 30 jan. 2024
We are in the process of updating our buildings. I apologize for our sign being down right now, the wind did some damage will be back up soon. A call to the front desk and we would have gotten you another blanket to make you more comfortable.

2/10 Väldigt dåligt

Michelle

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Didn't feel very safe. So many signs posted that it seemed like there were a lot of problems.
Bodde här 1 natt i december 2023
Svar från Manager 29 jan. 2024
A call to the front desk, we could have solved the problem of you not feeling safe by moving you to the front building. We do have cameras around the property. We do have some signs posted for smoking and construction people.

4/10 Dåligt

Katie

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was helpful. The room was dirty, sheets had stauns on them, lamp broken, shower backed up. It was not a good experience. Canceled second night.
Bodde här 2 nätter i januari 2024
Svar från Manager 23 jan. 2024
There is no excuse for a valued guest as yourself to have anything but a perfect stay. A call to the front desk and we would have moved you to a room of your liking. I will be checking into the sheet and other issues that you had.

2/10 Väldigt dåligt

steve

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Likes they take dogs. That's it dislikes bathroom was disgusting heating system was either extremely hot or cold. on or off electric cord to heating system was severed and not repaired correctly and is unsafe we were in room 6 because the locks didn't work in room 4 avoid this place if you can bad news new owners last year same story can't get good help was the excuse
Bodde här 1 natt i januari 2024
Svar från Manager 22 jan. 2024
I will be speaking with my housekeeping staff about the condition of your room. We are in the process of getting new thermostats that are compatible with heating system. A valued guest such as yourself should only have a perfect stay.

10/10 Fantastiskt

Julie Lee

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade: Bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Manager 18 jan. 2024
It is pleasing to know that your stay was great. We do look forward to serving you again in the future.

10/10 Fantastiskt

Tarissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Manager 13 jan. 2024
Thank you for staying with us. I am very pleased you enjoyed your stay.

4/10 Dåligt

Dennis

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
I like the property because it is just off the interstate and is close to everything. One thing I didn't like about the property is that it didn't have any soap/shampoo to wash hands or take a shower. I had to walk to a gas station to buy myself a bar soap to wash my hands and had to skip shower for the one night stay there.
Bodde här 1 natt i januari 2024
Svar från Manager 9 jan. 2024
Thank you for taking the time to review our property. I do apologize for your soap dispenser not being filed. I have instructed my housekeeping staff they must check everyone in every room to make sure they are full at all times. a call to the front desk and we could have resolved the problem. A guest such as yourself should not have anything but a perfect stay. We do look forward to serving you again in the future.

10/10 Fantastiskt

Ronald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was quiet and close to everything.
Bodde här 2 nätter i december 2023
Svar från Manager 8 jan. 2024
Thank you very much for taking the time to review our property. I am very pleased that you enjoyed your stay. We do look forward to serving you again in the future.

4/10 Dåligt

lee

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 8 jan. 2024
Thank you for taking the time to review our property

6/10 Okej

Wendell

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The facility is in need of being updated and refreshed. The room was comfortable and quiet.
Bodde här 2 nätter i december 2023
Svar från Manager 8 jan. 2024
We are currently working on refurbishing. Glad to hear that your room was satisfactory. We do look forward to serving you again in the future.

2/10 Väldigt dåligt

joellyn

I usually try to see the positive in everything. And I don’t mind an older property. However…. I expect clean and I expect safe. Neither of these things were true. And I mean to the extreme of not true. I have pictures if anyone doubts me. Never ever stay here. Especially if you are a single female. Front desk folks were really nice and props to that. But the property should be shut down in my opinion. I paid $285 for 2 nights. Not bad I thought considering I chose the property because I could leave my two tiny dogs in the room while I went out. I should have paid a dog sitter. Ugh.
Bodde här 2 nätter i december 2023
Svar från Manager 5 jan. 2024
I apologize for your inconvenience during your stay. We were unaware of these issues during your stay, for future reference please inform your hotel so that preventative steps can be taken to improve the quality of your stay.

4/10 Dåligt

sheryl

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
There is no hotel name sign. The parking lot is not only in need of repair the property is so dirty. Sheets laying on entrance door floor, stairs in dire need of vacuum. Toilet in room dirty, sheets on bed so wrinkled and thin. The only redeeming quality is pets are welcome.
Bodde här 1 natt i december 2023
Svar från Manager 1 jan. 2024
I am sorry but our sign is down to be fixed. We are planning on repairing the parking lot, but this can not be done until spring. I will be speaking with my housekeeping staff about the sheets and stairs and the condition of your room. We love having your fur babies stay.

2/10 Väldigt dåligt

Andrew

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 20 dec. 2023
I apologize for any inconveniences you incurred during your stay.

2/10 Väldigt dåligt

Brittney

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 19 dec. 2023
I apologize that a valued guest as yourself did not have a perfect stay. A call to the front desk and we would have solved any issues that you had.

10/10 Fantastiskt

paula, Spencer

Reste med familj och småbarn
Gillade: Personal och service
Bodde här 1 natt i december 2023
Svar från Manager 18 dec. 2023
Thank you for taking the time to review our property. I am pleased that you enjoyed your stay. We do look forward to serving you again in the future.

8/10 Bra

Corey

Bodde här 1 natt i december 2023
Svar från Manager 5 feb. 2024
Thank you for taking the time to review our property

10/10 Fantastiskt

David

Reste med sin partner, Reste med husdjur
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean
Bodde här 2 nätter i november 2023
Svar från Manager 5 dec. 2023
Thank you for taking the time to review our property. I am very pleased that you enjoyed your stay. I will be sharing this review with my staff. We do look forward to serving you again in the future.

2/10 Väldigt dåligt

wendy

Gillade inte: Personal och service och boendets skick och faciliteter
I requested a room in the main building with no stairs and was given a second floor room. I returned my key and went elsewhere. I won't stay there again since the last 2 times were unsatisfactory
Bodde här 1 natt i december 2023
Svar från Manager 5 dec. 2023
I sincerely apologize for the issue with your reservation. Please put a special request or call the hotel so that you would be placed on the first floor on your next stay.

2/10 Väldigt dåligt

Kay

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Extremely poor
It was the worst experience in a hotel I have ever had. It was dirty. It stunk and the linens were filthy and stained.
Bodde här 1 natt i november 2023
Svar från Manager 20 nov. 2023
I apologize that a valued guest as yourself did not have a perfect stay. A call to the front desk and we could have taken care of any issue you had.

4/10 Dåligt

BREE

Reste i grupp
Gillade inte: Boendets skick och faciliteter
Very outdated, cracked tiles, black mold above bathroom door. Walls sound like they are made of paper plates. We could hear everything going on next door all night. Rooms look nothing like pictures on- line. Tried to find another hotel but everything in town was sold out for the concert.
Bodde här 1 natt i november 2023
Svar från Manager 20 nov. 2023
Thank you for taking the time to review our property. We are an older property and we do maintain. I will have my maintenance man check the room today. If you had a problem with noise a call to the front desk would have helped. Our pictures were updated this past June

10/10 Fantastiskt

Anna

Bodde här 1 natt i november 2023
Svar från Manager 11 dec. 2023
Thank you for taking the time to review our property. I am pleased that you enjoyed your stay. We do look forward to serving you again in the future

4/10 Dåligt

Karen

Reste med familjen
Gillade inte: Boendets skick och faciliteter
I couldn't fet the door open without a struggle and on the 2nd day i had to push the door so hard that the whole jam came off i took it to the front desk and said the maintenance man would come by and look at it he never showed very disappointed
Bodde här 3 nätter i november 2023
Svar från Manager 13 nov. 2023
I am so very sorry about the issues with your door. I will be speaking to the maintenance man about this.