Dear Binh,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guests’ expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Lan, Thank you for choosing us and trusting our people. We would love to have you back and have many other great experiences with M Hotel Saigon. We look forward to welcoming you back in the near future! Have a wonderful day,

Dear Joseph,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our prime location especially our staffs' care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back soon for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Garrett,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention especially great location.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon for another perfect experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Shireen,We do thank you for your wonderful experience with us.It is our pleasure to know that you had a fantastic stay by our staffs' care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for creating more wow moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Hafiza,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention especially our great location.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for another nice experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Partho,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our prime location especially delicious breakfast as well.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for another nice experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Lai Kit,We do thank you for your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our prime location.We are looking forward to welcoming you back for another 100% perfect experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Nicholas,We do thank you for your wonderful review with an amazing score.It is our pleasure to know that you had a fantastic stay by our level of care and attention especially our polite and helpful staffs.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon for more memorable moments in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Louie,We do thank you for your wonderful feedback with a 5-star rating.It is our pleasure to know that you had a fantastic stay by our great location especially our awesome care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Motomori,We do thank you for your wonderful experience with highest rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention as always.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Hock Boon,We do thank you for sharing your valuable feedback with us.It is our pleasure to know that you were satisfied with our prime location.Due to the noise outside and sound insulation, we also did take further proper action accordingly for the future plan improvement.Please accept our sincere apology for any inconvenience caused to you during your recent stay.We are looking forward to welcoming you back soon for creating another perfect experience in your next trip.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

親愛なる Takeo,貴重なレビューを共有していただきありがとうございます。完璧なロケーションとスタッフの気遣いにより、素敵なご滞在をお過ごしいただけたことを嬉しく思います。また、屋外の騒音につきましては、今後の計画改善に向けて適切な対応をとらせていただきました。先日のご滞在中にご迷惑をおかけしてしまい、誠に申し訳ございませんでした。次回のご旅行でまたお会いできることを楽しみにしております。心から、Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Motomori,We do thank you for sharing your wonderful experience with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention especially for our good equipment as well.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon for another memorable experience.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

親愛なる Konomi,素晴らしい評価とともに素晴らしいフィードバックをいただきまして誠にありがとうございます。最高のロケーション、部屋の清潔さ、快適さ、特に印象的な朝食により、素晴らしいご滞在をお過ごしいただけたことを嬉しく思います。私たちのチームは、お客様の期待を超える優れたサービスを提供することに大きな誇りを持っています。皆様の継続的なご支援に深く感謝いたします。それは私たちにとってかけがえのないものです。またの思い出に残る体験のために、またお会いできることを楽しみにしています。心から、Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Tyler,We do thank you for sharing your luxurious experience with a highest rating.It is our pleasure to know that you had a fantastic stay by our prime location and our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Highly appreciate for your continuous support and recommendation, it means the world to us.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

親愛なる閣下、最高評価の素晴らしいフィードバックをいただきまして誠にありがとうございます。早朝のお湯のトラブルにつきましては、ご期待通りの対応が間に合わず、ご迷惑をおかけいたしましたこと、心よりお詫び申し上げます。また、皆様の継続的なご支援に深く感謝いたします。それは私たちにとって非常に大切なことです。より思い出に残るひとときをお過ごしいただけるよう、またのお越しをお待ちしております。心から、Nancy Nguyen (Ms) Front Office Manager MHSG

Dear Suyeol,We do thank you for your wonderful feedback with a highest rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Oanh,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that we were not satisfied with our service during your recent stay. Again, please accept our sincere apology for any inconvenience that may cause to you.It would not make it up for your past experience, so we do hope a chance to be served you better in the near future and demonstrate our commitment in excellent service. Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

Dear Paolo,We do thank you for sharing your wonderful feedback with us.We are super excited to know that you had a fantastic stay by our level of care and attention.Your positive review inspires us to continue delivering excellent service as always to exceed our guest expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Teo,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We are looking forward to welcoming you back soon for another perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear John,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Ilangoh,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Your continuous support highly means the world to us.We are looking forward to welcoming you back soon for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Simone,We thank you for taking the time to share your valuable experience with us.We are really happy to know that you were satisfied with our level of care and attention.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We are looking forward to welcoming you back soon for a perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Wen Pang,We do thank you for your wonderful feedback with an amazing score.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Naveed,We do thank you for your wonderful feedback with a 5-star rating.It is our pleasure to know that you had a fantastic stay by our prime location especially our staffs' care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Emilia,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our level of care and attention during your recent stay.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We are looking forward to welcoming you back soon for a perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Charmaine,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our service during your recent stay.Actually, the hotel is located in the vibrant city, so there are a lot of foods, drinks and many interesting outside activities for you to try a new experience. We also do take action plan for further service finishing in this year.It would not make it up for your past experience, so we do hope a chance to be served you better in the near future and demonstrate our commitment in excellent service. Again, thank you for your support our hotel so far. Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

Dear Jeff Mikki,We do thank you for sharing your valuable feedback with us.We are happy to know that you were satisfied with our perfect location.Regarding the unexpected treatment for VIP benefits, we were regretful for not meeting your satisfaction due to the fully-booked occupancy in high season.All what we can offer for our valued guest is 20% Off on Food and Beverage and early check-in or late check-out subjected to our hotel availability.Hope to your sympathy and understanding in this recent stay.Looking forward to welcoming you back soon in the next visit with much more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Cheng Yam,We do thank you for sharing your valuable feedback with us.It is our pleasure to know that you were satisfied with our level of care and attention.Regarding the bit small room, we kindly recommend you to make a reservation for the rest of our hotel room types. Surely you can get a new, nice experience in your next comfortable stay as your expectation.Looking forward to welcoming you back soon for creating another memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Sir/ Madame,We do thank you for your wonderful feedback with a maximum score.It is our pleasure to know that you had a fantastic stay by our level of care and attention and hotel location.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Seiichiro,We thank you for taking the time to share your experience with us.We always strive to deliver a memorable stay for our guests but unfortunately we were unable to meet your expectations in your recent stay.You keep us guessing and being more curious about the rating that not meet your 100% expectation.Looking forward to welcoming you back soon for a perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Giao Linh,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Hong Oanh,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back soon for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Wendy,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Your short journey turned into a delightful one and we are honored to have been a part of it.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)

Dear Edlyn,We do thank you for sharing your wonderful feedback with us.We are super excited to know that you had a fantastic stay. Your positive review inspires us to continue delivering excellent service as always to exceed our guest expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back soon and truly try to arrange a quiet room as your request in the next visit. Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Oscar,We thank you for sharing your valuable feedback with us.You keep us guessing and being more curious about the rating that not meet your 100% expectation.We do hope a chance to be served you better for a perfect experience in your next visit.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Soren,We thank you for sharing your valued feedback with us.We are really happy to know that you were satisfied with our level of care and attention.Regarding the noise inside and outside the hotel, we did take further proper action accordingly for the future plan improvement.Please accept our sincere apology for any inconvenience caused to you during your recent stay.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Yat Meng,We thank you for sharing your nice experience with us.We are really happy to know that you were satisfied with our staffs, room cleanliness and comfortability especially for prime location.Regarding your constructive opinion, we did take further proper action accordingly to the relevant department for the future plan improvement.Please accept our sincere apology for any inconvenience caused to you during your recent stay.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Henry,We do thank you for taking the time to share your experience with us.We feel really regretful to know that you had not an enjoyable stay due to the noise insulation.Deeply understanding for this unexpected issue, we did take further proper action accordingly for the future plan to improve our quality of service and facilities.Please accept our sincere apology for any inconvenience caused to you during your recent stay.Looking forward to welcoming you back soon in the near future.Sincerely,Nancy Nguyen (Ms)Front Office Manager HMSG

Dear Simon,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our level of care and attention especially for the bathroom design.Actually, we always try our best to meet our guest expectation, unluckily we can do nothing more as your request due to fully-booked occupancy.It would not make it up for your past experience, so we do hope a chance to be served you better in the near future.One again, thank you for your support our hotel so far. Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

Dear Gene,We do thank you for your wonderful feedback with an impressive rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Highly appreciate for your continuous support and recommendation, it means the world to us.We are looking forward to welcoming you back for another memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Seechet,We do thank you for your wonderful feedback with a highest rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Myle,We do thank you for sharing your wonderful feedback with us.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.Looking forward to welcoming you back for more unforgettable moments.Sincerely,Nancy Nguyen (Ms)

親愛なる Masafumi,素晴らしいフィードバックをいただきまして誠にありがとうございます。フレンドリーなスタッフに良い印象を持っていただけたことを嬉しく思います。私たちのチームは、お客様のご期待に応える優れたサービスを提供することに大きな誇りを持っています。より思い出に残るひとときをお過ごしいただけるよう、またのお越しをお待ちしております。心から、Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Evan,We do thank you for your wonderful feedback with a highest rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Danica,We do thank you for your wonderful feedback with a 5-star rating.It is our pleasure to know that you had a fantastic stay by our level of care and attention.Our team takes great pride in delivering an outstanding service to exceed our guest expectation.We are looking forward to welcoming you back for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG

Dear Wang,We do thank you for taking the time to share your valuable feedback with us.It is our regret to know that you were not satisfied with our facilities, gym and breakfast.Our team always strive to deliver the best experience to our guests but unfortunately we has failed to meet your expectation this time. We do take your constructive feedback seriously for the proper solution accordingly to improve our service in the future.One again, thank you for your support our hotel so far.Looking forward to welcoming you back soon in the next visit.Sincerely, Nancy Nguyen (Ms) Front Office Manager MHSG

Dear Sir/ Madame,We do thank you for sharing your wonderful feedback with us.We are super excited to know that you had a fantastic stay. Your positive review inspires us to continue delivering excellent service as always to exceed our guests expectation.Highly appreciate for your continuous support, it means the world to us.We are looking forward to welcoming you back soon for more memorable moments.Sincerely,Nancy Nguyen (Ms)Front Office Manager MHSG