Thank you so much for your time sharing us your experience. We look forward to welcoming you back in once day. Thank you and best regards,

Dear Winnie, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for choosing us as your accommodation in Ho Chi Minh City. We truly appreciate your perfect rating regarding your stay with us. The team and I are delighted to read your most positive impressions about our service and we look forward to welcoming you again on your next visit for a further memorable experience. Sincerely, Olivier Revy General Manager

Dear Winnie, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to share your feedback about your recent stay. We are so pleased that you had a most Magnifique experience. Our team takes pride in providing a memorable, comfortable stay and excellent service for all our guests, and we are delighted that we exceeded your expectations throughout your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

Dear Valued Guest, Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. Please do not hesitate to share with us more about your experience and preferences in order for us to accommodate you even better next time. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

Dear Elma,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your wonderful praise! Our Sofitel team works hard to ensure every guest feels special and well taken care of. We're delighted to hear that our staff exceeded your expectations. We look forward to the pleasure of serving you again in the future!Sincerely,Huyen DangBrand & Quality Control Manager

Dear Saw Cheng,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for sharing your feedback. We appreciate hearing about your overall positive experience. We'll certainly take note of your comment regarding the lighting in the room. Ensuring our guests' comfort and satisfaction is our priority, so we'll look into ways to improve the lighting to enhance the ambiance of the room. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Huyen DangBrand & Quality Control Manager

Dear Julie,Bonjour and greetings from Sofitel Saigon Plaza.We're delighted to hear that you enjoyed our property's presentation and amenities, especially the gym and pool. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another terrific stay in the future.Sincerely,Huyen DangBrand & Quality Control Manager

Dear Jessica,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your feedback! We're thrilled to hear you found our staff excellent. We apologize for the inconvenience regarding the internet access and we'll work diligently to improve this aspect of our service. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.Sincerely,Huyen DangBrand & Quality Control Manager

Dear Stephen,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your feedback! We're thrilled to hear that you had a great experience at our hotel and that our staff, including the pool staff on the 18th floor, provided exceptional service. We appreciate your kind words. Thank you for choosing our hotel, and we hope to welcome you back again in the future!Sincerely,Huyen DangBrand & Quality Control Manager

Dear Chiori,Bonjour and greetings from Sofitel Saigon Plaza.We're delighted to hear that you enjoyed our delicious breakfast and had a relaxing time during your stay. It's wonderful to know that our front desk and concierge teams were able to enhance your experience by providing kind and attentive service, making you feel comfortable throughout your visit. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Huyen DangQuality Control Manager

Dear CHARLES TERRY,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your enthusiastic feedback! We're thrilled to hear that you had a great experience during your stay with us. Providing a comfortable room, delicious food, and a restful night's sleep is our priority, and we're delighted that we were able to meet your expectations. We hope to welcome you back for another great experience soon!Sincerely,Huyen DangQuality Control Manager

Dear Jerome,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for taking the time to share your feedback! We're thrilled to hear that Andy, our concierge, provided you with outstanding service. It's always our goal to ensure a memorable stay for our guests, and we're delighted that Andy exceeded your expectations. We appreciate your kind words and look forward to welcoming you back to our hotel in the future.Sincerely,Huyen DangQuality Control Manager

Dear David,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the perfect score! We are glad that you enjoyed your time at our hotel and hope to see you again very soon.Sincerely,Huyen DangBrand & Quality Control Manager

Dear Susana,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the perfect score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Dear Nadine,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for sharing your wonderful feedback! We're thrilled to hear that our hotel provided you with a tranquil respite from the hustle and bustle of HCMC. Our dedicated staff takes pride in delivering exceptional service, and we're delighted to know they were able to assist with your every need. It's fantastic that you enjoyed our fabulous dining options. We look forward to welcoming you back for another memorable stay!Sincerely,Huyen DangQuality Control Manager

Dear Kevin,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the perfect score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Dear Ben,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Dear Mohan,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your concerns are taken very seriously, and we deeply regret falling short of the high standards that are expected at our hotel. Rest assured, we are actively investigating the issues raised and will take immediate steps to address them.We appreciate your understanding and hope for an opportunity to regain your trust in the future. Your comfort and satisfaction are our top priorities.Sincerely,Huyen DangQuality Control Manager

Dear Anette,Bonjour and greetings from Sofitel Saigon Plaza.We're thrilled to hear that you had an amazing breakfast experience with us! Your kind words truly make our day. Our team is dedicated to providing exceptional service and memorable culinary moments. We appreciate your enthusiastic feedback, and we look forward to welcoming you back for more delightful experiences. If there's anything specific you loved about the breakfast that you'd like to share, we'd love to hear it!Thank you for choosing us, and we can't wait to serve you again soon.Sincerely,Huyen DangQuality Control Manager

Dear Mai,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for bringing the issue of a strong sewage smell in the car park to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Rest assured, we will share your concern to management of building next to us to enhance the overall experience for our guests. Your feedback is invaluable, and we appreciate your understanding.Sincerely,Huyen DangQuality Control Manager

Dear Katharina,Bonjour and greetings from Sofitel Saigon Plaza.We appreciate your feedback and are glad to hear that you found our luxury business hotel well-equipped with all amenities. We understand that creating a warm and inviting atmosphere is important, and we're constantly working to enhance the overall guest experience. Your input is valuable to us, and we'll strive to add that missing touch of "soul" to make your future stays even more memorable. Thank you for choosing our hotel and we look forward to welcoming you back soon.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your sharing experience with us.We are looking forward to welcoming you in another occassion.Thank you and best regards,

Dear Kathleen,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Huyen DangQuality Control Manager

Thank you so much for your time to let us know.We all are looking forward to welcoming you back in another occassions.Thank you and best regards

Thank you so much for choosing us on your trip to Ho Chi Minh City.We hope to welome you back in once day.Best regards,

Thank you so much for your time for sharing this experience.We are looking forward to welcoming you back in once day.Have a lovely day

Dear Toshiyuki,Bonjour and greetings from Sofitel Saigon Plaza.We have noted that you rated us quite low. Could you please share with us more details regarding your feedback at h2077-qc@sofitel.com? We remain at your service in case you want to share more information that will allow us to improve our hotel operations to provide a more satisfying experience in the future.Thank you and wish you have a good day!Sincerely,Huyen DangQuality Control Manager

Thank you so much for your sharing experience.We hope to welcome you back in once day.Best regards,