Appalling, dirty, room not stocked properly, no toilet paper no towels to wipe the kitchen counter, floor hasn’t been washed in a while, and no instructions were sent to me on how to get a key to enter the building. Parking lot people rude ad the lot smelled so strongly of urine I think it permeated our clothing. Then of course, the smell continues inside the hotel hallways. I want my money back, and also , I will never again go through Hotels.com.