Massage med varma stenar, djupmassage, klassisk massage och sportmassage

Recensioner av Hotel Paradise Suites

3.5 out of 5
Hotel Paradise Suites
Carlos Lazo 14, Isla Mujeres, QROO

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 68 av 121 recensioner" "
8 - Bra i betyg. 25 av 121 recensioner" "
6 - Okej i betyg. 10 av 121 recensioner" "
4 - Dåligt i betyg. 10 av 121 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 121 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Roberto Alexi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppen läge
Jag kan varmt rekommendera detta fina och mysigt hotell. Extra plus för sin närhet till bästa stranden Playa Norte - promenaden till stranden tar ca 3 min, poolområdet och att man vaknar upp med fågelkvitter varje morgon.
Pool området är väldigt grönt och fint.
Detta är ingången till vårt rum - känns lite som att bo i djungeln trots att man bor väldigt centralt
Bodde här 7 nätter i januari 2022
Svar från Alexander Castellanos 2 feb. 2022
Thank you.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
ally
Centralt boende, dåligt Wi-Fi, fungerade inte alls på rummet. Fin pool
Bodde här 2 nätter i februari 2020
Svar från Alexander Castellanos 10 mars 2020
Thank you for taking the time of leaving us a review appreciating our pool.

10/10 Fantastiskt

Charlott

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bästa hotellet
Jättefint hotell, nära till stranden, som är helt magisk, och centrum.
Bodde här 6 nätter i januari 2019

8/10 Bra

CESAR LEANDRO

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
el lugar muy bien ubicado, la atencion exepcional, lo recomiento ampliamente
Bodde här 3 nätter i maj 2024

4/10 Dåligt

shalom, Brooklyn

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not recommend
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Kristy, Greenbrier

Gillade: Renlighet, personal och service och bekvämligheter
It is a quiet, safe place to stay. Big rooms with a comfortable bed. Staff was accommodating and friendly. The manager lives on the property and was always just a text away. Only thing that was disappointing was the pool was out of commission for repairs. I would definitely stay there again.
Bodde här 7 nätter i april 2024

6/10 Okej

Rudesh

Gillade: Personal och service
The property is undergoing renovations and it's a very chilled and relaxed operation. The location was great but it was very expensive. The staff were great and were able to fulfill most requests.
Bodde här 2 nätter i mars 2024
Svar från Alexander Castellanos 8 apr. 2024
Thank you for your comments

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location...Location....Location. Steps away from North Beach and easy walking to many great places to eat. Alec is a wonderful manager and readily available if you have questions, need recommendations for places to eat or things to do. Will definately return to Hotel Paradise on our next trip is Isla Mujures!
Bodde här 14 nätter i januari 2024
Svar från Alexander Castellanos 1 apr. 2024
Thank you so much for your kind comments, we look forward to hosting you again

10/10 Fantastiskt

Gail

Reste i grupp
Gillade: Renlighet
Great sleepy place- it did the job for a hangout and location.
Bodde här 3 nätter i mars 2024
Svar från Alexander Castellanos 1 apr. 2024
Thank you for your kind review, looking forward to hosting you again.

10/10 Fantastiskt

Marie

Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

scott

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great location, nice quiet property.
Bodde här 11 nätter i februari 2024
Svar från Alexander Castellanos 18 mars 2024
Thank you for your kindness

10/10 Fantastiskt

Magdalena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's a secret place near the beach and main street. Our room was very clean and quite. Alex, the owner, was very nice and helpful. Definitely would come back!
Bodde här 6 nätter i mars 2024
Svar från Alexander Castellanos 27 mars 2024
Thank you very much for your kind words, looking forward to hosting you back.

6/10 Okej

Therese

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
We liked the location and the room. We would be gone all day and come home to get ready for evening and maid was cleaning room very late in day so we had to go wait by pool. There is no one in the front desk area for the 15 days we were there. The only time we saw the “manager” Alex was when someone was checking in.
Bodde här 15 nätter i februari 2024
Svar från Alexander Castellanos 22 feb. 2024
Hi Therese, I am all over the place on the premises as I live here, perhaps our schedules just didn't match but like I do with everyone when they book, I provide my personal cellphone number so that if you need something I can come to you any time.If you had communicated you wanted you wanted your room to be cleaned at a certain time we are happy to honor that, sorry we didn't coincide for us to coordinate more smoothly. And lastly, I am sorry you're disappointed that we had no front desk person all the time, we do disclose that we don't have front desk staff at all on our page description and the message I send out when a booking is confirmed, I will make sure to add it in other places so that people don't feel like this wasn't communicated clearly or an expectation was not met when this is a service we simply don't offer.We are a small boutique hotel with only 12 rooms and a person living on site all the time, all requests for through me so we feel there's no need for a front desk person and it's worked fine for us thus far. But I appreciate your feedback and will make sure to share it with the owners.

8/10 Bra

Janet

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful artwork. Peaceful and quiet. Alex the manager was always available and quick to respond.
Bodde här 1 natt i februari 2024
Svar från Alexander Castellanos 19 feb. 2024
Thank you so much for your kind comments

10/10 Fantastiskt

Janet

Bodde här 1 natt i februari 2024
Svar från Alexander Castellanos 23 mars 2024
Thank you for the review.

10/10 Fantastiskt

Chawn

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was lovely and the service was top notch. The interior is a little dated, but the rooms have everything you need and you can’t beat the price or location.
Bodde här 3 nätter i februari 2024
Svar från Alexander Castellanos 19 feb. 2024
Thank you so much for kind comments

8/10 Bra

MARCIA

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The rooms were clean, bed was very comfortable. Overall the property seemed quite run down and very outdated. There is a hot tub near the pool but it was in horrible condition. If they aren’t going to keep it up they should remove it. Also the common areas / buildings were very dilapidated and run down. I’m sure this was a stylish hotel “back in the day” and it has potential to shine again ….. but needs investment and attention in my opinion.
Bodde här 6 nätter i februari 2024
Svar från Alexander Castellanos 19 feb. 2024
Thank you for your comments, we don't advertise the hot tub for this reason - we are hoping to have it repaired and working again but yes, in the meantime it's neither available nor clean, we do constant maintenance on the property but you'd be surprised how quickly salt corrodes everything, but I will escalate your comments to managment for their consideration.

2/10 Väldigt dåligt

Brian

Reste med sin partner
Staff totally unhelpful. Room had very noisy and malfunctioning AC. Look elsewhere!
Bodde här 2 nätter i februari 2024
Svar från Alexander Castellanos 8 feb. 2024
Greetings Brian, I personally checked you in and we were in contact during your two day stay, had you mentioned at any point the AC was noisy I would've gladly had it checked in, unfortunally that was not the case. I hope in the future when you stay at other places you give them a chance to address them so you may enjoy your stay in a better manner. Thank you for trying us, shame we were not a good fit, good luck in your endeavors.

2/10 Väldigt dåligt

Lisa

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I rarely give bad reviews but I hope this serves as a warning for others looking to not be scammed and waist their money. I booked this hotel because I wanted a gym and kitchen to use, as I have dietary restrictions and prefer to cook my own food as restaurants often do not provide feasible options. In the gym, not a single piece of cardio equipment in the gym worked properly. All weights and machines were fully rusted over. The pots and pans in the kitchen were unusable. By unusable, I mean the teflon was completely scratched off exposing any food or water to more than 9,000 micro- and nanoparticles, potentially contaminating food with harmful chemicals, according to a study by researchers from the Global Centre for Environmental Remediation. I asked if they had any pans that were not scratched and they said those were only type they had. There was also mold growing on the walls. I ended up leaving 2 days early and explained my concerns to management and asked for a refund of the remaining 2 days I would not be there. They did not refund me and could have cared less about any of the concerns I addressed. I contacted Expedia trying to get a refund for the 2 days I did not stay there and was eventually ghosted. This is very overpriced for what it is. I do not think it is worth the money and view properties like this that boast amenities like a gym with no usable equipment to be dishonest and a scam.
Bodde här 4 nätter i januari 2024
Svar från Alexander Castellanos 8 feb. 2024
Clearly there's been some misscomunication down the road as you will find plenty of reviews across multiple sites saying I (managment) am accomodating and will do the best to resolve your issues, the fact of the matter is we never spoke, I am sorry if you're under the impression this was the case but it's not. Regardless, I don't know that I could've met your standards, graciously, I like to say we're not a good fit, thank you for trying us,shame it didn't work out and I wish you good luck on your endeavors.

10/10 Fantastiskt

Barry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Highly recommend
Bodde här 4 nätter i januari 2024
Svar från Alexander Castellanos 8 feb. 2024
Thank you for your kind comments

10/10 Fantastiskt

george

Gillade: Renlighet
Property convenient to north beach. It’s large and has everything you need
Bodde här 1 natt i januari 2024
Svar från Alexander Castellanos 8 feb. 2024
Thank you for your kind comments

8/10 Bra

Justine, Longmont

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful beach but very crowded. Spacious room in a single story hotel on a large downtown lot. Staff is excellent. This property is kept very tidy compared to some of the other areas and lots downtown.
Bodde här 5 nätter i januari 2024
Svar från Alexander Castellanos 8 feb. 2024
Thank you for the kind comments

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Alexander Castellanos 8 feb. 2024
Thank you for the review

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great quirky property. Alex was a great host and met some wonderful folks there. Thank you for this paradise!
Svar från Alexander Castellanos 8 feb. 2024
Thank you for your kind comments

8/10 Bra

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i december 2023
Svar från Alexander Castellanos 8 feb. 2024
Thank you for your kind comments

10/10 Fantastiskt

Michael

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An amazing location. You will it here and Alex is the best host. Would stay here again for sure!
Bodde här 5 nätter i november 2023
Svar från Alexander Castellanos 8 feb. 2024
Thank you for your kind comments

10/10 Fantastiskt

Rhonda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful little gem with great location.
The property is a little gem in a great location. It’s not a big fancy resort, it’s a quiet, private place with only 12 rooms and a clean pool. It’s very close to Mia reef beach and the beach bars. Beautiful street! The property manager Alex is definitely a reason we enjoyed our stay so much. She was very kind, accommodating and handled anything we needed. 6 min walk to the best beach you’ve ever seen!
Bodde här 5 nätter i november 2023

10/10 Fantastiskt

Carlos

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente estadía en el hotel, ubicación perfecta
Que hotel tan agradable, lo recomiendo ampliamente, ubicación inmejorable, limpieza diaria, atención de primera, súper tranquilo y con todas las comodidades, no hizo falta nada , agradecimiento especial a Alex y Ruth, sin duda alguna regreso a Paradise suites Isla Mujeres, estuvimos mi esposa y yo súper contentos y súper agusto, playa norte a unos cuantos metros (la mejor playa) restaurantes a elegir súper cerca, tiendas con lo que necesites, taxis a la mano , la calle Hidalgo a dos cuadras, con restaurantes, bares , tiendas de artesanías, para pasear súper agusto Lo recomendamos sin lugar a duda Muchas gracias y felicidades por tener un lugar que te hace sentir en paz, y como en casa Saludos desde Monterrey N.L
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay. Super close to the beach, right next to food cart street, and a close walk from the ferry. They had the key in the door ready to go; so nice and quiet. Going to stay here again.
Bodde här 2 nätter i november 2023
Svar från Alexander Castellanos 24 nov. 2023
Thank you so much for your kind comments

10/10 Fantastiskt

Kyle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, nice and quiet. Staff is fantastic
Bodde här 3 nätter i november 2023
Svar från Alexander Castellanos 24 nov. 2023
Thank you so much for your kind comments

10/10 Fantastiskt

Todd, North Platte

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this Hotel, very nice pool and quiet, great weight area for exercise
Bodde här 14 nätter i oktober 2023
Svar från Alexander Castellanos 24 nov. 2023
Thank you so much for your kind comments

10/10 Fantastiskt

Julia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the proximity to Playa Norte and restaurants. The property is unique in its quiet, laid back atmosphere. The grounds are lovely and feature fun art and sculptures! The pool is perfect and well maintained. Staff was pruning coco palms when we were there and Alex offered fresh coconut which was so delicious and appreciated! Massage avail there on premises - super nice. Loved the close by coffee and street tacos and close to cart rental as well as stroll to ferry. We will book here when we return - also will be great for larger group
Bodde här 6 nätter i oktober 2023
Svar från Alexander Castellanos 24 nov. 2023
Thank you so much for your kind comments

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 3 nätter i september 2023
Svar från Alexander Castellanos 29 sep. 2023
Thank you for leaving a review, I'm sorry you didn't enjoy your stay I wish you had elaborated so we could be better, hope you give us another chance so we can address any concerns.

10/10 Fantastiskt

Cesar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2023
Svar från Alexander castellanos 3 sep. 2023
Thank you for your kind review

8/10 Bra

Blanca

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Mixed feelings, here’s why. The bad: The property it’s self is need of some love. A few items are either outdated or not working as intended. The good: The staff was very attentive and pleasant. The location is EXCELLENT! Within a short walk to one of the most beautiful beaches of Isla Mujeres, shopping, dinning and bars.
Bodde här 3 nätter i augusti 2023
Svar från Alexander Castellanos 1 sep. 2023
Thank you for your review, I wish you had brought to our attention anything not working so we could've addressed it but we are happy you enjoyed your stay nonetheless and hope to host you again

8/10 Bra

Paula Tatiana

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Alexander Castellanos 1 sep. 2023
Thank you for your review

10/10 Fantastiskt

Sergio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Buenas habitaciones
Bodde här 2 nätter i augusti 2023
Svar från Alexander Castellanos 1 sep. 2023
Thank you for your kind review

10/10 Fantastiskt

Marisol, Chino

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
At Hotel Paradise Suites, their rooms are very spacious; staff is friendly and courteous. My husband and I received excellent customer service from all their staff members. We loved our stay. The Hotel is walking distance straight to Playa Norte, the best Beach in Isla Mujeres. And, most importantly, right next door to the Best Tacos in IM, as well! Tacos El Paso, are so delicious, we ate there almost every morning and night.
Bodde här 5 nätter i augusti 2023
Svar från Alexander Castellanos 8 aug. 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

10/10 Fantastiskt

Kristi

Bodde här 2 nätter i augusti 2023
Svar från Alexander Castellanos 1 sep. 2023
Thank you for your kind words

10/10 Fantastiskt

Miguel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es un lugar encantador. Está a dos minutos de la playa a pie, con dos muy buenas playas súper cerca. Es muy tranquilo. La piscina tiene el agua a buena temperatura, no está fría. Las habitaciones cuentan con un patio trasero ideal para tender las toallas y ropa mojada. El check in y check out son rapidísimos. El único detalle es que no incluye alimentos, pero tiene cocineta. Cuentan con aire acondicionado y ventilador de techo. También hay un lugar con las cajas fuertes para guardar las pertenencias de valor. A los alrededores hay restaurantes y el centro queda a cinco minutos a pie.
Bodde här 2 nätter i juli 2023
Svar från Alexander Castellanos 8 aug. 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

8/10 Bra

Daniel

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quaint
Bodde här 7 nätter i juli 2023
Svar från Alexander Castellanos 8 aug. 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

10/10 Fantastiskt

Veronica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My mom and I stayed here for a week. We had a lovely time! Super close to Playa Norte, shops and restaurants. We enjoyed the pool and massages from the lovely massage ladies:) Seriously, one of the best messages I’ve ever had. Our best form of communication with the front desk was via text, thought that might be useful info… We will definitely come back! We LOVED how artsy this stay was, lots of sculptures and paintings. ¡Gracias! Hasta la próxima
Bodde här 5 nätter i juli 2023
Svar från Alexander Castellanos 8 aug. 2023
Thank you so much for your kind words it was our pleasure to host you, we look forward to hosting you again.

6/10 Okej

Jillian

Gillade: Personal och service
There were bugs and plumbing issues. However, Alex was very accommodating and helpful.
Bodde här 4 nätter i juni 2023
Svar från Alexander Castellanos 14 juli 2023
Thank you for your kind review, I am sorry we had some issues during your stay we do work hard to fix them and we hope you give us the chance to stay with us again

2/10 Väldigt dåligt

Peshi

Gillade inte: Renlighet
This is the perfect place if you enjoy a camping experience. The door of the room goes to the outside. Insects and lizards come into the room from under the door. It is very well located, 1 min walk from the beach but the premises are not very clean. The sheets had stains on them. We didn’t think it was worth the price.
Bodde här 1 natt i juli 2023
Svar från Alexander Castellanos 14 juli 2023
Thank you for your review, I am sorry we were not a good fit.

10/10 Fantastiskt

valentin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great please for a relax vacation on Isla Mujeres and to close to the beach. Definitely I’ll be back.
Bodde här 2 nätter i juli 2023
Svar från Alexander Castellanos 14 juli 2023
Thank you for your kind review

6/10 Okej

Bridget

Reste i grupp, Reste med sin partner
Very difficult to communicate with property manager, kept being told to use the --------- app which is obviously not helpful. The air conditioning works great, and I thought the bed was comfortable however the absolute worst pillows I have ever encountered. We didn't get our room cleaned one day which is pretty important when it's so hot, muggy, and sandy and the water faucets spray out sideways so you can't wash your hands or brush your teeth without getting an upper body shower. Our friends encountered roaches and sewage back-up, we did not however. I would only recommend if you're on a budget, we will not stay here again.
Bodde här 4 nätter i juni 2023
Svar från Alexander Castellanos 7 juli 2023
Thank you for your review. I'm sorry we have trouble communicating with us, that's a first for us given that we were able to communicate with other people in your party no problem. We will definitely do our best to improve it, and I do apologize that due to a lack of communication your room didn't get cleaned, yes we did have issues on the other's people rooms because unfortunately it happens despite our best efforts stuff breaks, but we addressed it inmediately, we gave them a new clean room so they could rest for the night. I understand why you don't want to stay here again but I hope your friends will give us another chance. Kind Regards.

10/10 Fantastiskt

Juan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente atención del personal, muy céntrico.
Bodde här 4 nätter i juni 2023
Svar från Alexander Castellanos 7 juli 2023
Thank you for your kind review

10/10 Fantastiskt

Dana

Bodde här 3 nätter i juni 2023
Svar från Alexander Castellanos 14 juli 2023
Thank you for your kind review

6/10 Okej

Tracy

Gillade: Personal och service
Bodde här 4 nätter i juni 2023
Svar från Alexander Castellanos 7 juli 2023
Thank you for your review.

6/10 Okej

Brandy, Houma

Reste med familjen
Gillade: Renlighet och personal och service
Pool pictures advertised are not a great reflection of the actual area. Beds were amazing and the staff was fantastic.
Bodde här 3 nätter i juni 2023
Svar från Alexander Castellanos 7 juli 2023
Thank you for your kind review, we will work on updating pictures.