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Recensioner av Hotel Secreto

4 out of 5
Hotel Secreto
Sección Lote 11, Isla Mujeres, QROO

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 232 av 269 recensioner" "
8 - Bra i betyg. 25 av 269 recensioner" "
6 - Okej i betyg. 6 av 269 recensioner" "
4 - Dåligt i betyg. 5 av 269 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 269 recensioner" "

9,8/10

Renlighet

9,8/10

Personal och service

9,2/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great designer hotel
Small, private, friendly hotel, the staff is awesome. The room was large and clean. The Beds were great. There was a problem with the internet going down. I had a faulty router in my room that later was changed, Got compensated for that inconvenience.
Bodde här 3 nätter i november 2021
Svar från Hotel Secreto 25 nov. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 dagarsvistelse
Allt var bra invändigt. Poolen var smutsig. Valde att gå till närliggande strand 5 min att gå.
Bodde här 2 nätter i oktober 2021
Svar från Hotel Secreto 1 nov. 2021
Tack för att du stannar hos oss. Vi uppskattar din feedback!

10/10 Fantastiskt

Kelly Renea

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love Hotel Secreto
Bodde här 4 nätter i maj 2024
Svar från Hotel Secreto 23 maj 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Stacy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Hotel Secreto 23 maj 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Jose

Place was nice and close to beach and restaurant walking distance staff was friendly wish there was a restaurant on site though
Bodde här 3 nätter i april 2024
Svar från Hotel Secreto 8 maj 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Nicholas Alexander

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I almost don’t want to leave a review, in hopes to keep this place as secret as it is, but they deserve all the praise. The staff are willing to go above and beyond to ensure your stay on the island is amazing. They really make you feel at home. The room was the most beautiful one we’ve ever stayed in. The hotel is never noisy, the drinks are well priced and delicious, and the pool/beach area is tucked away from the crowds with stunning views. I couldn’t recommend this hotel enough. Do yourself a favor and stay here! The local spots to eat around town are all amazing.
Svar från Hotel Secreto 23 apr. 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Erin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel Secreto is always a wonderful stay. The staff go above and beyond. Angel, Estefania, Cesar, Jose, Millie, and every person there will do whatever they can to make your stay memorable. The pool and pool deck are beautiful. The beach and beach beds are quiet and secluded, despite being steps away from the insanity of North Beach. The rooms are nicely appointed, with comfortable beds. The water pressure has never been an issue when we’ve been there (as it can be some places on Isla) and the air conditioning is ice cold. The rooftop bar is a wonderful place to watch the sunset.
Bodde här 8 nätter i mars 2024
Svar från Hotel Secreto 8 apr. 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property with amazing views, perfect access to the best shopping and beaches. Rooms were immaculate and the rooftop bar was a great added bonus.
Bodde här 6 nätter i mars 2024
Svar från Hotel Secreto 30 mars 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Michelle Marie Karkheck

Bodde här 4 nätter i mars 2024
Svar från Hotel Secreto 1 apr. 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Meiheng

Bodde här 1 natt i mars 2024
Svar från Hotel Secreto 17 apr. 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

6/10 Okej

JAVIER

Gillade: Renlighet och personal och service
No hot water
Bodde här 1 natt i mars 2024
Svar från Hotel Secreto 26 mars 2024
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Fantastiskt

Abram

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was nice and helpful. Facility was nice and clean and the rooms are huge
Bodde här 1 natt i mars 2024
Svar från Hotel Secreto 25 mars 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Tracie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a small, beautiful hotel. We love the non-hustle and bustle feeling about it. It was calming and relaxing. The staff was wonderful. The premise was wonderful everything is clean and nice. We can’t wait to stay next year again.
Bodde här 4 nätter i mars 2024
Svar från Hotel Secreto 25 mars 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Tracie

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
This is a really special place. Small and unique and perfect
Bodde här 1 natt i mars 2024
Svar från Hotel Secreto 22 mars 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Marlen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved this property rooms are clean small but very nice you can walk down to the beach and along the sand and rocks and get to Playa norte like 3 minute walk or you can go around through the hotel and the streets and get there too .. a lot of good taco stands near by
Bodde här 4 nätter i mars 2024
Svar från Hotel Secreto 12 apr. 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Manuel, Mableton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We love Hotel Secreto. From the staff to the location and close to restaurants, shops and the most beautiful beach. Trust me! 🎉. You won't be disappointed.
Bodde här 3 nätter i mars 2024
Svar från Hotel Secreto 9 mars 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Prime location! Comfortable beds and amazing views.
Bodde här 2 nätter i mars 2024
Svar från Hotel Secreto 9 mars 2024
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Jeffrey, Lago Vista

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms are fantastic and comfortable. The location is very close to the North Beach area while having a nice pool. The service was impeccable. The front door is hard to find the first time as there isn't really a sign. And we didn't have an ocean view room, but we really weren't in the room much anyway and it was perfect for everything we needed it to be.
Bodde här 4 nätter i januari 2024
Svar från Hotel Secreto 29 jan. 2024
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful location
Fantastic location away from the busier part of Isla Mujeres. Awesome and attentive staff. Rooftop bar is beautiful. Would recommend it for anyone staying on the island.
Bodde här 5 nätter i december 2023
Svar från Hotel Secreto 18 dec. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Jorge Octavio Calderon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Felicidades muy bonito y atento su personal
Bodde här 2 nätter i december 2023
Svar från Hotel Secreto 15 dec. 2023
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel, es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

10/10 Fantastiskt

Maria Juanita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great, very welcoming and helpful . The properly is very clean and safe. Very close to the beach.
Bodde här 4 nätter i november 2023
Svar från Hotel Secreto 28 nov. 2023
hanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Kati Ann

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful boutique hotel with such nice staff! Walking distance to Norte Beach, Hidalgo, the boardwalk and beautiful views!
Bodde här 4 nätter i november 2023
Svar från Hotel Secreto 22 nov. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Austin

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect for Couples
What a place! I stayed here with my wife and another couple and it was perfect. The room itself was comfortable and we had everything we needed. The staff was extremely friendly and courteous the entire time. We highly recommend visiting the rooftop bar prior to going out for the evening. The views are insane.
Bodde här 5 nätter i oktober 2023
Svar från Hotel Secreto 1 nov. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

8/10 Bra

Ray

Reste med sin partner
Gillade: Renlighet och personal och service
Secreto is a nice little hotel with great access to Isla's 'downtown' and the beach. Friendly attentive staff. My negative is that the hotel is under renovation and we did not find out till after our arrival. That was a turn-off.
Bodde här 1 natt i oktober 2023
Svar från Hotel Secreto 27 okt. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

John, Edmond

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best hotel in the island we have been to probably 12 time there . The place will only be staying now !
Bodde här 4 nätter i oktober 2023
Svar från Hotel Secreto 24 okt. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Hotel Secreto 20 okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Hotel Secreto 18 sep. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

John

Reste med familjen
Gillade: Boendets skick och faciliteter
Nice little boutique hotel in Isla Mujeres. Staff was friendly and very helpful. It’s not all inclusive, but there are loads of food trucks right down the street.
Bodde här 4 nätter i augusti 2023
Svar från Hotel Secreto 20 aug. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Best Hotel on Isla Mujeres 🌟🌟🌟🌟🌟
We will never stay at another hotel on the island. I wish I could remember all of the names of the lovely staff, but Stephanie and Millie were so friendly and professional. We stayed in a room with an ocean view that exceeded our expectations. Our terrace had a large daybed with a table and chairs that we enjoyed our morning coffee and evening cocktails on. Our bed was incredibly comfortable, the bathroom was lovely and the amenities that the hotel offers are extensive. Plus the location on a hidden quiet beach is outstanding, unlike the big hotels on Playa Norte with boats docked offshore blaring music. We swam in the pool everyday, and just relaxed. Security is another reason we loved the hotel. After hours you need an electronic room key to enter the front door, but there is an attendant inside confirming that you are a guest. We cannot say enough. This is our new home away from home. We visit the island at least twice a year.
Bodde här 3 nätter i augusti 2023
Svar från Hotel Secreto 8 aug. 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Fantastiskt

Antonella

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Me gustó mucho.
Muy buen hotel. Lo mejor es la vista desde la piscina. El personas es súper amable y tiene buenas recomendaciones. Hay bastantes gringos, son un poco ruidosos. Estaría bueno que les pidan que cuando llegan de noche no hagan un escándalo, pero el hotel es muy bueno.
Bodde här 3 nätter i juli 2023
Svar från Hotel Secreto 4 aug. 2023
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel, es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

10/10 Fantastiskt

rodney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i juli 2023
Svar från Hotel Secreto 31 juli 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Rosa, Brooklyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från Hotel Secreto 21 juli 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Emily, ALEXANDRIA

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hidden boutique hotel!! Beach isn’t swimmable but it’s got a great intimate pool that lets you connect with the other guests! Staff is very friendly and we loved our stay here!
Bodde här 6 nätter i juli 2023
Svar från Hotel Secreto 10 juli 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed at Hotel Secreto for 6 nights and really enjoyed it! The staff is very nice and helped with taxis and dinner reservations. Millie was amazing and so accommodating! The bartenders are great and friendly. The rooftop opens at 5pm and is an amazing place to have a drink and watch the sunset. It did rain a couple of afternoons and they did not open it on those evenings. There are no onsite restaurants at this property but we saw several guests ordering food for delivery. There are street food vendors a short walking distance away and Hidalgo St. is close by with multiple restaurants and many bars with nightly entertainment and live music. The pool is clean and has plenty of lounge chairs and umbrellas for shade with a nice view of the beach. They do set up a bar outside during the day starting in the early afternoon and in the evenings in the lobby. There is beach access and it’s very secluded but not a swimmable area. Playa Norte is just around the corner and you can walk over there and swim and snorkel. The best part was waking up to turtle tracks and getting up around midnight watching some come to the beach to lay eggs!!! The only downfall which is not the hotel’s fault, was late night noise and music being played by some people who apparently live behind the hotel and it went on about 3 nights until 1 or 2 in the morning. Next time I would spend the extra money and stay in a ocean view room as the standard rooms do not have patios.
Bodde här 6 nätter i juni 2023
Svar från Hotel Secreto 28 juni 2023
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Fantastiskt

mark, athens

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Service!!! great property, highly recommend. Close to everything but not in the middle of everything. Great roof top bar! Great drink service by the pool. Highly recommend.
Bodde här 7 nätter i maj 2023
Svar från Hotel Secreto 5 juni 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

VERONICA LEONOR, CANCUN

Reste med sin partner
Muy bonita tranquila ideal para parejas que quieren desconectarse
Bodde här 1 natt i juni 2023
Svar från Hotel Secreto 5 juni 2023
Gracias por tu calificación a nuestro servicio y por haber elegido nuestro hotel, es grato saber que disfrutaste de tu estancia, esperamos tenerte de nuevo como invitado.

4/10 Dåligt

Robert

Gillade inte: Boendets skick och faciliteter
Bodde här 6 nätter i maj 2023
Svar från Hotel Secreto 3 juni 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

10/10 Fantastiskt

Denise

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
This hotel is a perfect choice! You can walk to north beach and restaurants. The staff is amazing!
Bodde här 4 nätter i maj 2023
Svar från Hotel Secreto 24 maj 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect Hotel
Amazing spot. The most relaxing vacation I have ever had. Beautiful hotel close to everything and the staff, particularly Angel and Stephanie went above and beyond to make our stay phenomenal. The rooftop bar alone is reason to go, not to mention the spa.
Bodde här 3 nätter i maj 2023
Svar från Hotel Secreto 24 maj 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Stacy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i maj 2023
Svar från Hotel Secreto 17 maj 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Erika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend getaway.
Loved this hotel. Cute comfortable and close to everything. We would definitely recommend this hotel.
Bodde här 2 nätter i april 2023
Svar från Hotel Secreto 16 maj 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Kendolynn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Secret Secret...I've got a secret
A wonderful experience! This hotel caters to its guests. Rooms are clean, the lobby and spa were equally clean and inviting. Amazing atmosphere and best boutique hotel on the island!
Bodde här 1 natt i april 2023
Svar från Hotel Secreto 25 apr. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Ezequias

Bodde här 1 natt i mars 2023
Svar från Hotel Secreto 27 mars 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Alejandro

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El hotel es muy agradable, las habitaciones muy equipadas. Solo que se siente que no es un hotel dirigido a los nacionales, está al 100 al turista extranjero, hasta el servicio se siente una atención preferencial. De ahí en más está más que bien.
Bodde här 2 nätter i mars 2023
Svar från Hotel Secreto 5 mars 2023
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que sean transmitidos a todos los involucrados.

10/10 Fantastiskt

Rex, North Little Rock

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful, relaxing. Close enough to the fine beaches and exciting vibe of downtown.
Bodde här 4 nätter i februari 2023
Svar från Hotel Secreto 20 feb. 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Raymond

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Hotel Secreto 10 feb. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

MANNING

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was good in general. Quiet and walkable distance to everything. However, Wi-Fi was not good anywhere except for the lobby. We wanted to work from our room and around the pool and it was not possible. Hopefully, they will fix this issue.
Svar från Hotel Secreto 15 jan. 2023
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Cheyanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel Secreto was absolutely breathtaking! From the service, to the property & the cleanliness of the hotel, I rate it 11/10! Will definitely come back to this hotel in the future. Thank you so much for making our stay so comfortable!
Svar från Hotel Secreto 27 dec. 2022
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Fantastiskt

Ronald

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Just relaxing
The staff was very friendly and helpful.
Bodde här 2 nätter i december 2022
Svar från Hotel Secreto 23 dec. 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Fantastiskt

Lorina

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
They were doing a lot of updating on the outside of the hotel like painting and doing a lot of work near the pool area which sucked
Bodde här 3 nätter i december 2022
Svar från Hotel Secreto 13 dec. 2022
Thank you for your feedback. We will be addressing your concerns.