Kaj

Recensioner av Hadley Resort and Marina

3.5 out of 5
Hadley Resort and Marina
82749 Overseas Hwy, Islamorada, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 399 av 930 recensioner" "
8 - Bra i betyg. 262 av 930 recensioner" "
6 - Okej i betyg. 113 av 930 recensioner" "
4 - Dåligt i betyg. 95 av 930 recensioner" "
2 - Väldigt dåligt i betyg. 61 av 930 recensioner" "

8,2/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Linda

Bodde här 1 natt i juni 2022
Svar från Nicole.C 6 juli 2022
thank you for staying with us.

8/10 Bra

Christian

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
över lag god standard och trevligt hotell. Frukosten var väldigt enkel men trots allt ätbar.
Bodde här 2 nätter i oktober 2019
Svar från LeAnn 17 dec. 2019
Thank you for your feedback!

8/10 Bra

Ulrika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ulrika
Fint o rent bra poolområde, synd bara att det inte fanns någon strand vid hotellet! Vänlig personal, frukosten inte bra!
Bodde här 3 nätter i juli 2019

8/10 Bra

Emelie, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nyrenoverat och fräscht
Bra läge på Islamorada, promenadavstånd till Islamorada Brewery och andra affärer. Anläggningen är nyrenoverad och väldigt fräsch, bra parkeringsmöjligheter samt erbjuder en lättare frukost (bagels, flingor, juice, kaffe) i receptionen. Finns en liten strand med kajaker/paddleboards till utlåning vilket uppskattades. Superbra wi-fi. Dock uruselt tryck i duschen, stopp i avloppet under handfatet samt knappt låsbar ytterdörr där hela låsvredet hängde löst. Allt annat toppen, kan absolut rekommendera!
Bodde här 1 natt i april 2019

6/10 Okej

Julien

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och rummets bekvämlighet
Small room. Good location.
The room was small, we were two adults and they provide 2 queen bed which makes the room overcrowded. No room to unpack your suitcase. They provide you with kayak and paddleboard which is nice. The staff is ok. Good location for visiting key west.
Bodde här 2 nätter i februari 2019

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och personal och service
Unpolite staff and expensive thing thrown away
Worst staff at a hotel that I have ever encountered (and I usually never complain). First they did wrong with the booking with our room and wanted us to change room in the middle of the stay. And they couldn’t care less of that mistake and were just ignorant. The next day we came to our room around 3pm and had left 20 dollars as tip to the cleaning staff. The money was gone and a dirty towel had been hung up, other than that nothing was cleaned. When we said that the cleaning lady got upset and the reception just said that they will clean later. At 6pm she came back and cleaned , complained of us being angry at her (?) and management making her work with too tight schedule. Then I accidentally left my makeup bag with electronics and make up for 200 dollars in the room when I checked out. Called them immediately and came to pick it up then they had thrown it away (!??). Again no sincere apologies at all. Just shrugged shoulders. Will never ever stay here again or recommend it to anyone. Great that you can borrow canoes etc but not worth the feelings you leave with (had looked forward to this birthday trip so much and now just feel sad and cheated).
Bodde här 2 nätter i februari 2019

8/10 Bra

Henrik

Gillade: Renlighet och boendets skick och faciliteter
Free watersports
Nice with free kayaks. Got a room towards the main road which was disturbing. Nicely renovated room.
Bodde här 1 natt i januari 2019

8/10 Bra

Anders

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rummen är fräscha, tyvärr fick vi ett rum nära vägen så det var mycket ljud. Frukosten bra med gott kaffe.
Bodde här 2 nätter i januari 2019

8/10 Bra

Tara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The 2BR ocean view unit is large with a large wrap around deck with gorgeous view and a kitchen. Plenty of room to spread out and beds are comfortable. The shower could use some caulk and looked a little brown in the seams. The bolt lock on the door didn’t work but we didn’t have safety concerns. Breakfast is super basic but better than nothing. Great location and nice to watch people fishing right off the dock and going in and out of the marina.
Bodde här 2 nätter i maj 2024
Svar från Front Desk 20 maj 2024
Thank you Tara for your valuable feedback. We hope to welcome you back soon. Thank you for choosing Hadley resort and marina...

10/10 Fantastiskt

Angela

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place was beautiful. Love the scenery from the balcony. Staff was very friendly and helpful if we needed anything. Was great that they have a pool and offer for free with your stay bikes, paddle boards, and kayak.
Bodde här 2 nätter i maj 2024
Svar från Vickaya, Front Desk Agent 15 maj 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon.

8/10 Bra

Angelica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Vickaya, Front Desk Agent 17 maj 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future

10/10 Fantastiskt

Alain

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
EXCELENT PLACE
Bodde här 1 natt i maj 2024
Svar från Front Desk 19 maj 2024
Thank you for your valuable feedback. We are happy to hear that you and your family are enjoying your stay we hope to welcome you back soon

10/10 Fantastiskt

MaryAnn

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Room 301 Beautiful view from our balcony. Our room was 2 queen size beds, Small bathroom, dresser with 4 drawers. Boat dock is about $60 a night for boat trailer parking, good dock space for our 17’ boat. Covered parking for our car. There is a great place to sit and chill near the ocean front. A few outdoor games, bicycles for guests, as well as kayaking and paddling boarding. Swimming pool is located in the middle of the property, heated, quiet area. Enjoyed the speakers throughout the property, Great music, not loud, just relaxing.
Bodde här 4 nätter i maj 2024
Svar från Vickaya, Front Desk Agent 10 maj 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!

10/10 Fantastiskt

cyprian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Vickaya, Front Desk Agent 7 maj 2024
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

8/10 Bra

Derek

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Vickaya, Front Desk Agent 7 maj 2024
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

10/10 Fantastiskt

Craig

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My only complaint was that we did not get any housekeeping in our room.
Bodde här 2 nätter i maj 2024
Svar från Vickaya, Front Desk Agent 6 maj 2024
Thank you for your feedback. We appreciate you for writing your review. Your response was shared with the team and we look forward to your next visit.

2/10 Väldigt dåligt

Lexi

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Vickaya, Front Desk Agent 1 maj 2024
Thank you for your feedback. We're sorry to hear you didn't fully enjoy your experience. Please feel free to reach out to us directly with any specific concerns you have so we can address them promptly.

10/10 Fantastiskt

Juan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet and drama free
Bodde här 1 natt i april 2024
Svar från Front Desk 29 apr. 2024
Thank you for your feedback we take pride in our guest comfort. We hope to welcome you and your family back.

10/10 Fantastiskt

Yanet

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
-
Bodde här 3 nätter i april 2024
Svar från Front Desk 29 apr. 2024
Thank you for your feedback we hope to see you and your family soon.

10/10 Fantastiskt

Anibal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Kylie, Front Desk Agent 24 apr. 2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!Warm Wishes, Hadley Resort & Marina

8/10 Bra

Timothy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
In the heart of Islamorada.
Bodde här 3 nätter i april 2024
Svar från Kylie, Front Desk Agent 17 apr. 2024
Timothy, Thank you for choosing to stay with us in the heart of Islamorada! We appreciate your feedback and are always striving to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future!Best Wishes, Hadley Resort & Marina

10/10 Fantastiskt

Mellia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved this hotel. Our room was in a perfect location
Bodde här 2 nätter i april 2024
Svar från Kylie, Front Desk Agent 15 apr. 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and found the location of your room to be perfect. We hope to welcome you back soon for another fantastic experience!Thank you, Hadley Resort & Marina

10/10 Fantastiskt

Itzia, miami

Reste med familjen
Gillade: Renlighet
Always exceeding our expectations, unmatched location, the ocean view suite is one of the best in the whole Florida keys
Bodde här 2 nätter i april 2024
Svar från Kylie, Front Desk Agent 10 apr. 2024
We're so happy to hear that!! Thank you for your continued support, we love having you as part of our Hadley Resort family! We look forward to welcoming you back again soon!Best Wishes, Hadley Resort & Marina

10/10 Fantastiskt

MARK

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I hate to write this review, but it’s a hidden gem in the Florida Keys. Last-minute booking and was treated amazing ….. Thomas you’re the man … See you soon, my friend.
Bodde här 1 natt i april 2024
Svar från Kylie, Front Desk Agent 9 apr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us, even with the last-minute booking. Thomas will be delighted to know that he made your stay memorable. We can't wait to welcome you back soon!Best Wishes, Hadley Resort & Marina

8/10 Bra

Krystyna

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Room and facilities were as expected - decent value for money and no complaints. We only had a 2 night stay but on both days we found the elevator was in a pretty gross state (unfortunately some people find it acceptable to spit wherever they like - not the resorts fault but should have been checked for cleanliness at some point during the day) The breakfast offering was basic but acceptable. However, in spite of cereal being on offer there was no milk available on our first morning. Staff could have gone to a local store to purchase but chose not to so our toddler had to go without. Not great.
Bodde här 2 nätter i april 2024
Svar från Kylie, Front Desk Agent 8 apr. 2024
Thank you for your feedback. We're glad to hear that you found our room and facilities to be as expected and that you found value in your stay. We apologize for the inconvenience caused by the condition of the elevator. We'll certainly address this with our housekeeping team to ensure cleanliness is maintained throughout the day. Regarding the breakfast experience, we apologize for the oversight with the milk on your first morning. We'll address this with our staff to ensure such situations are handled better in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience.

10/10 Fantastiskt

Yanet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Kylie, Front Desk Agent 9 apr. 2024
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience. We look forward to serving you again soon!

10/10 Fantastiskt

Giovanna

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was our family’s second stay and we love the hotel and its relaxing ocean views.
Bodde här 2 nätter i mars 2024
Svar från Kylie, Front Desk Agent 8 apr. 2024
Thank you for your continued support and for choosing our hotel for your family getaways! We're thrilled to hear that you enjoyed the relaxing ocean views during your second stay with us. We look forward to welcoming you back for many more memorable experiences by the sea!!Thank you again,

10/10 Fantastiskt

Christine M

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was truly fantastic, with a special shout out to Nicole who went above and beyond to ensure everything was up to par! The resort is so beautiful at was a sad morning as we departed but we will be back!
Bodde här 4 nätter i april 2024
Svar från Kylie, Front Desk Agent 8 apr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience at our resort, and we're especially delighted that Nicole's exceptional service stood out to you. We can't wait to welcome you back for another unforgettable stay!Best Wishes,

10/10 Fantastiskt

Carol

Reste med familjen
Beautiful views and the room layout was ideal!
Bodde här 4 nätter i mars 2024
Svar från Kylie, Front Desk Agent 1 apr. 2024
Thank you for the fantastic review! We're thrilled to hear that you enjoyed the beautiful views and found the room layout ideal. We hope you had a wonderful stay and look forward to welcoming you back soon!

10/10 Fantastiskt

DIANELYS

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was a very nice weekend, especially with Thomas, a nice person who help us every time. Thanks a Thomas! I recommended the resort, very clean and quiet
Bodde här 2 nätter i mars 2024
Svar från Kylie, Front Desk Agent 1 apr. 2024
Thank you for your wonderful review! We're thrilled to hear that you had a very nice weekend at our resort and that Thomas made your experience even better with his helpfulness. We're glad you found our resort clean and quiet! Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 Fantastiskt

Meredith

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely fabulous stay!! The breakfast was quick and delicious that was available. Truly a retro- Florida vibe throughout the whole property. My kids loved every bit of the pier, pool, bikes and the water sports. Thanks for having us we will sure be back!!! Such an at home feel!
Bodde här 3 nätter i mars 2024
Svar från Kylie, Front Desk Agent 1 apr. 2024
Thank you for your glowing review! We're delighted to hear that you had an absolutely fabulous stay and enjoyed our quick and delicious breakfast offerings. It's fantastic to know that your kids loved the pier, pool, bikes, and water sports - we strive to create memorable experiences for our guests of all ages. We can't wait to welcome you back for another wonderful stay! Safe travels until then!

10/10 Fantastiskt

Troadio

Reste med familj och småbarn, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Exelent!
Bodde här 1 natt i mars 2024
Svar från Kylie, Front Desk Agent 1 apr. 2024
Thank you so much for the fantastic review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

10/10 Fantastiskt

Maria

Bodde här 1 natt i mars 2024
Svar från Kylie, Front Desk Agent 16 apr. 2024
Thank you so much for the glowing review, Maria! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!Best Wishes, Hadley Resort & Marina

2/10 Väldigt dåligt

Jaqueline

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This property is nothing like it looks online. I saw the property and room and left. After notifying management we also weren’t given a refund so the customer service is equally disappointing. Please choose another hotel in the area as the reviews here do not accurately reflect how this hotel looks.
Bodde här 1 natt i mars 2024
Svar från Kylie, Front Desk Agent 27 mars 2024
We're truly sorry to hear about your experience. We strive to ensure our guests have a positive stay, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you've raised with our team to improve. We understand the importance of transparency and accuracy in our online representation, and we'll take steps to ensure our listings better reflect the reality of our property. Regarding the refund, we apologize for any inconvenience and will investigate this matter further to ensure our refund policies are applied fairly. We appreciate your comments and hope you'll consider giving us another chance in the future.Best Wishes

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a well kept old-school property with great landscaping, water access and great customer service! Remodeled and updated rooms bring this treasure into today’s standards and our spacious suite was perfect for our family.
Bodde här 1 natt i mars 2024
Svar från Kylie, Front Desk Agent 26 mars 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our well-kept property, scenic landscaping, water access, and excellent customer service. Our team takes pride in maintaining a balance between old-school charm and modern standards, and we're delighted that our remodeled rooms and spacious suites met your family's needs perfectly. We appreciate your feedback and hope to welcome you back again soon!

6/10 Okej

Daniela, Weston

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
Air conditioning made great noise during the night and front office was unattended for a long period
Bodde här 1 natt i mars 2024
Svar från Kylie, Front Desk Agent 25 mars 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the noisy air conditioning and the unattended front office. Rest assured, we are addressing these issues promptly to ensure a more comfortable and efficient stay for all our guests! We appreciate your input and hope to have the opportunity to exceed your expectations in the future!

4/10 Dåligt

Julie

Bodde här 3 nätter i mars 2024
Svar från Kylie, Front Desk Agent 15 apr. 2024
Thank you for taking the time to provide feedback. We're genuinely sorry to hear that your experience fell short of expectations. If you're open to discussing your concerns further, please don't hesitate to reach out. We're committed to ensuring every customer leaves satisfied.Kind Regards, Hadley Resort & Marina

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff and great location.
Bodde här 2 nätter i mars 2024
Svar från Kylie, Front Desk Agent 25 mars 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff and location met your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our 2 bedroom room was very large and comfortable for our stay. Our beachfront room had a beautiful view, especially for sunrise! Pool was really nice to enjoy as well. We only stayed overnight but we will definitely plan to stay again soon and for a longer stay!
Bodde här 1 natt i mars 2024
Svar från Kylie, Front Desk Agent 18 mars 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our spacious and comfortable 2-bedroom suite with its beautiful oceanfront view, perfect for catching the sunrise! We're delighted that you also had the chance to relax and enjoy our pool. We can't wait to welcome you back for a longer stay soon!

4/10 Dåligt

Jeffrey

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff was very helpful and friendly. It lists as water front, there is literly room for just 3 chairs on the waters edge, did i metion that you have to walk on rocks to get to the waters edge. No beach area. Or access for swimming in the ocean. The property is very dated. Paper thin walls, could hear the people in the next room as clearly as the people in my room. Yhe main check in and office, were the breakfast and bicycle pick up area is across the street from the main hotel and cottages. The Marina, staff were friendly and helpful. However the jet skiis and boats are very worn, and old.
Bodde här 2 nätter i mars 2024
Svar från Front Desk 18 mars 2024
Thank you for sharing your feedback with us. We're glad to hear you found our staff helpful and friendly! We apologize for any disappointment regarding the waterfront access and the condition of our property. Your comments will be shared with our team for improvement. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future!

10/10 Fantastiskt

Von

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, love the kitchen. And quite! Pool awesome!
Bodde här 2 nätter i mars 2024
Svar från Kylie, Front Desk Agent 14 mars 2024
Thank you for the glowing 5/5 review! We're thrilled to hear that you found our space clean, enjoyed the kitchen, and appreciated the tranquility. It's fantastic to know that you loved our awesome pool as well! We look forward to welcoming you back for another enjoyable stay.

10/10 Fantastiskt

Garrett

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only complaint is 8AM breakfast should occur earlier. Great, friendly staff
Bodde här 3 nätter i mars 2024
Svar från Kylie, Front Desk Agent 12 mars 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly. We appreciate your suggestion regarding the breakfast time and will take it into consideration for future improvements. We hope to welcome you back for another great stay soon!

10/10 Fantastiskt

Edward, Belmar

Reste med sin partner
Gillade: Boendets skick och faciliteter
Friendly staff. Nice room.
Bodde här 3 nätter i mars 2024
Svar från Kylie, Front Desk Agent 12 mars 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and found the room nice. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I can't say enough good things about our stay! We rented a 2 bedroom unit. So spacious, views were breathtaking. Quite, had everything we needed. Breakfast in the morning till 10:30. Check out 11. Thomas manager offered so many suggestions to our questions .
Bodde här 3 nätter i februari 2024
Svar från Kylie, Front Desk Agent 12 mars 2024
Thank you for your amazing review! We're thrilled to hear that you had such a fantastic stay in our 2-bedroom unit with breathtaking views. It's wonderful that you found the space quiet and well-equipped with everything you needed, and that you enjoyed the breakfast until 10:30. We're delighted that Thomas, our manager, was able to offer helpful suggestions to enhance your experience. We appreciate your kind words and hope to have the pleasure of hosting you again soon for another memorable stay!

10/10 Fantastiskt

Yigal

Affärsresenär
Gillade: Boendets skick och faciliteter
The area is great
Bodde här 1 natt i februari 2024
Svar från Kylie, Front Desk Agent 12 mars 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the area surrounding our property. We hope you had a fantastic stay and look forward to welcoming you back in the future!

8/10 Bra

Helene

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice but saw palmatos
Bodde här 1 natt i februari 2024
Svar från Front Desk 26 feb. 2024
Thank you for your feedback! We're thrilled that you enjoyed your stay with us! We would like to assure you that we will look into the palmetto issue immediately to prevent any future issues. We look forward to seeing you again soon!Best wishes,

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Kylie, Front Desk Agent 22 feb. 2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any suggestions or feedback, feel free to share. We appreciate your support!

4/10 Dåligt

PHILIP

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet, personal och service och bekvämligheter
Poor staffing and no one made our rooms up . Got locked out during office hours and no one was available to let us in. Office staff tried to charge additional fees that were not part of the price for the rooms . Definitely a scam!
Bodde här 3 nätter i februari 2024
Svar från Front Desk 20 feb. 2024
Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are actively investigating the issues you've raised to ensure they are addressed promptly.We would like to apologize for any miscommunication that was caused by our staff. A full service, in which beds are made and the room is cleaned, is only performed every 3 days. Every other day we only offer a light service, unless you request otherwise. Also, the fees that we attempted to charge you were resort fees, which are applicable and paid by ALL guests staying with us. It includes access to parking, WIFI, continental breakfast, on-site amenities, etc.If you have any additional details or would like to discuss your experience further, please feel free to reach out to our customer service team. We value your feedback and are dedicated to providing a better experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding.Best regards,

4/10 Dåligt

Peter

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kylie, Front Desk Agent 20 feb. 2024
We appreciate your feedback and are sorry to hear about your less-than-satisfactory experience. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered to address them promptly. Please reach out to our customer service team so we can better understand your concerns and work towards resolving them. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future!

10/10 Fantastiskt

Helen

Great stay, service and location!
Stay was great, Thomas was very helpful and welcoming. He has great customer service skills. We will definitely be back!!!
Bodde här 1 natt i februari 2024
Svar från Kylie, Front Desk Agent 20 feb. 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great location and had a wonderful stay. Thomas is delighted to be recognized for his helpful and welcoming customer service skills. We look forward to welcoming you back on your next visit! If you have any specific preferences for your next stay, feel free to let us know. Safe travels, and see you soon!