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Recensioner av Centro Westside by Rotana

Centro Westside by Rotana
Mahmutbey Mah Tasocagi Yolu Cd, No 39/c Bagcilar, Istanbul, TR

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 130 av 282 recensioner" "
8 - Bra i betyg. 80 av 282 recensioner" "
6 - Okej i betyg. 25 av 282 recensioner" "
4 - Dåligt i betyg. 22 av 282 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 282 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

6/10 Okej

Aminah

Gillade: Renlighet och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Otel Yönetimi 6 nov. 2023
Değerli Misafirimiz,Otelimiz hakkındaki değerlendirmenizden dolayı teşekkür ederiz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla

2/10 Väldigt dåligt

Omar

Bodde här 2 nätter i september 2023
Svar från Hotel Management 9 sep. 2023
Dear Yigit,Thank you for taking the time to share your feedback with us.We look forward to the pleasure of serving you again in the future.Your satisfaction is our priority.Kind regards,Hotel management

2/10 Väldigt dåligt

Yamen

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Smutsig och obekväm svit vi hade. Tur att det var en nätt inte mer. 5 sjärnigt hottel? Det är en skämt säkert.
Bodde här 1 natt i juli 2023
Svar från Hotel Management 18 juli 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret to hear about your disappointment and the issues you encountered with the cleanliness and comfort of your suite.We would like to assure you that we take your concerns seriously, and we have already begun investigating the matter to address any deficiencies in our housekeeping and maintenance processes. Your feedback will be used as a learning opportunity for our team to improve and prevent similar incidents from happening in the future.We value your feedback and your satisfaction is important to us. We hope you will give us another chance to provide you with a superior experience in the future. Once again, we apologize for the inconveniences caused and appreciate you bringing these matters to our attention.Best regards,Hotel Management

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Smutsigt
Bodde här 2 nätter i november 2019
Svar från Erdi Mehmet KARA Front Office Manager 1 mars 2023
Dear Guest,Thank you for your feedback about our hotel as Centro Westside and Westside Residence team. We evaluate the constructive comments of our guests and try to improve our services accordingly. We hope to have the opportunity to welcome you again in our hotel and provide better service in the future.Kind regards,Erdi Mehmet KARAFront Office Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Allting var fräscht och fint! Bra med shuttle till och från flygplatsen!
Bodde här 1 natt i augusti 2019
Svar från GM 8 dec. 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at Centro Westside & Westside Arjaan by Rotana, Istanbul. We are Looking forward to welcoming you back for more memorable stays in the future. Sincerely, Emre Gulluler General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell och servic allt är perfekt jag tyckt hotellet
Bodde här 16 nätter i december 2018
Svar från Emre Kocamustafaogullari 13 jan. 2019
Dear Traveler, It is great to see that you enjoyed your stay and the upgrade ! We aim to be the best hotel in region by constantly identifying our mistakes and improve them. Looking forward to welcome you again in our beautiful property. Kind Regards, Emre Kocamustafaogullari General Manager

4/10 Dåligt

Hind

Gillade inte: Renlighet och boendets skick och faciliteter
I stayed in 5 different hotels during my visit to Istanbul this time. Thid Rotana was unfortunately the worst. The rooms were very dirty. The first room they gave me smelled like pee, then they moved me to a suite which was also dirty with dust and stains all over the floor and smelly pillows. The lication is also inconvenient, not pedestrian friendly, you will have to take a taxi to go anywhere and not much is going on in the area beside Mall of Istanbul really. Anyway the poor cleanliness is the main reason why this Rotana is a terrible choice, I checked 2 nights early and left my nonrefundable charge because I couldn't stand the nasty bed and the dusty stained floors. I stayed in Rotanas before and they were typically great this one falls far below the standard. The interesting part is that the public areas are very clean which goes to show that the staff actually knows how to clean properly they just slack when it comes to areas where no one is checking.
Bodde här 4 nätter i april 2024
Svar från Pelin Deniz 7 maj 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Salem

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place.
Bodde här 1 natt i april 2024
Svar från Pelin Deniz 18 apr. 2024
- Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 Bra

Angela

Bodde här 2 nätter i april 2024
Svar från Pelin Deniz 14 apr. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Ahmed

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I will definitely be back
Bodde här 3 nätter i mars 2024
Svar från Pelin Deniz 24 mars 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 Bra

Tülay

Bodde här 2 nätter i mars 2024
Svar från Pelin Deniz 7 apr. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Ahmed

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location good service excellent customer service I will definitely be back to this place
Bodde här 2 nätter i mars 2024
Svar från Pelin Deniz 7 mars 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

8/10 Bra

Babatunde

Gillade: Personal och service och boendets skick och faciliteter
nice
Bodde här 28 nätter i februari 2024
Svar från Pelin Deniz 6 mars 2024
- Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Dakhaz

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is very good hotel
Bodde här 1 natt i mars 2024
Svar från Pelin Deniz 4 mars 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 Bra

Faisal

Reste med familj och småbarn
Gillade: Personal och service
Vi bodde på dette hotellet for 7 netter og fant den middels grei sammenlignet med mange andre hoteller. Det manglet en god del fasiliteter som Tyrkisk hamam, fungerende sauna og dårlig utvalg av frokost buffer. Inne Basseng hadde også veldig kalt vann ca 18 grader som er unormalt i slike hotell så barna ble litt skuffet. Det første suite vi fikk hadde ekstremt vond kloakk luft, men ble byttet på 5 min uten noe stress. På positive siden var det fin utsikt, relativt fresh hotell. Personell var veldig hyggelige og hjelpsomme fra A til Å. Alt i alt en sterk 3.
Bodde här 7 nätter i februari 2024
Svar från Pelin Deniz 4 mars 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Dakhaz

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good hotel
Bodde här 1 natt i mars 2024
Svar från Pelin Deniz 4 mars 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 Bra

Murat, Floersheim

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Old and need renovation
Bodde här 1 natt i februari 2024
Svar från Pelin Deniz 28 feb. 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

8/10 Bra

Berk

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Herşey gayet iyi
Daha önceden 2 defa kaldım. 3. Kalışımız. Otel fiyat performans olarak gayet iyi. Çalışanların davranışı ve tutumundan da memnunum. Şehir otellerine kıyasla bakımlı, temiz ve lüks bir otel. Tavsiye ederim.
Bodde här 1 natt i februari 2024
Svar från Pelin Deniz 21 feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

2/10 Väldigt dåligt

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Temiz Değil/Not Clean
It should never be preferred due to hygiene issues 1.room: I chose a suite room for 1 night. When I entered the room, I noticed that the air conditioner was disturbingly loud. The technical team checked and stated that the engine was broken. The relevant staff helped me to move to another room. Since there was no other suite, they directed me to a 1+1 room instead of a suite. 2.room: When I took the towel after showering in the new room, I observed that it was dirty. The refrigerator was not working externally. For this reason, I transferred me to another 1+1 room. When I moved to the other 1+1 room, I observed that the floors were dirty, unclean and dusty. I requested another 1+1 clean room again. The staff helped me and allowed me to choose a room by visiting 3 rooms one by one. When I visited the 3 rooms, the first 2 rooms were dirty and not clean. The floors were dusty and dirty. I chose the 3rd room, which was the cleanest among them. 3.room: When I went to the 3rd room, I observed that there was someone else's underwear in the small toilet. I reported the situation to the authorized personnel, but I had to use it because I changed rooms 3 times during the day. Externally, I told them there were no slippers in the room and the slippers arrived 30 minutes later. I changed 3 rooms in 1 day. I had problems in every room. Reception staff, technical staff and bellboy are helpful. However, this is a hotel that should never be preferred due to cleanliness and hygiene issues.
Bodde här 1 natt i februari 2024
Svar från Hotel Management 19 feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Azamat

Bodde här 1 natt i februari 2024
Svar från Hotel Management 19 feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Ender

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Pelin Deniz 13 feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation SupervisorKind Regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Pelin Deniz 12 feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 Bra

Anil

Bodde här 1 natt i februari 2024
Svar från Pelin Deniz 12 feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

4/10 Dåligt

Israfil

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The rooms are not clean and need some renovation and the windows make noise on high floor
Bodde här 3 nätter i december 2023
Svar från Pelin Deniz 30 jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Kind Regards,Hotel Management

6/10 Okej

Shalina

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
We will not return to this property and we will not recommend it because of the unprofessional and discourteous staff.The receptionist staff upon us checking in seemed overwhelmed and stressed in her words and actions as she checked us in.There was No Internet service available upon arrival for approximately 6hours with no update from hotel staff. This was a huge inconvenience for us as we were transiting and choose this hotel solely for a few hours sleep, confirm ongoing airline flights and to check in on the next leg of our journey. Never again.
Bodde här 1 natt i december 2023
Svar från Pelin Deniz 30 jan. 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

2/10 Väldigt dåligt

Kemal

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 25 jan. 2024
Dear Guest,Thank you very much for choosing Centro Westside By Rotona Hotel and sharing your valuable comments with us.We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfactionWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Hotel Management

10/10 Fantastiskt

Dilara

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 25 jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

mishal

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear Mishal Alghamdi,Thank you very much for sharing your opinions about our hotel with us. We would be pleased to welcome you again at our hotel in the future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 Fantastiskt

Marc

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear GuestFirst of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 Fantastiskt

Mehmet Kursad

Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Sayın Mehmet,Otelimizi tercih ederek değerli görüşlerinizi paylaştığınız için teşekkür ederiz. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidiyle.SaygılarımızlaPelin DenizGuest Relation Supervisor

2/10 Väldigt dåligt

Farzad

Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear GuestFirstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Fantastiskt

Dimitrios

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 Fantastiskt

Abdulaziz

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
harika
Bodde här 3 nätter i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay at this hotel was excellent, I was upgraded for free to a suite as they didn’t have room available when I checked in. Overall it was a pleasant hotel experience
Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear GuestFirst of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

6/10 Okej

ömer

Bodde här 1 natt i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

4/10 Dåligt

M. F. Hasan

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Below expectations
The place is generally below expectations.. rooms are not properly cleaned.. overall the furniture and amenities are worn out and misused furniture seems to be left without replacement or recovery.. Staff were average attitude wise and the same thing goes for their uniforms which seem to be overused and not renewed for a long time.. Overall it was below expectations even though i generally dont expect extravagance from Rotana
Bodde här 2 nätter i januari 2024
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Best Regards,Pelin DenizGuest Relation Supervisor

2/10 Väldigt dåligt

Yasin

Bodde här 3 nätter i december 2023
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 Fantastiskt

Matthew, Arlington

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 Fantastiskt

Kadriye NAzLI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

8/10 Bra

MICHAEL, EL CAJON

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Best Regards,Pelin DenizGuest Relation Supervisor

4/10 Dåligt

Rezana

Gillade inte: Personal och service
Bodde här 3 nätter i oktober 2023
Svar från Pelin Deniz 23 jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Best Regards,Pelin DenizGuest Relation Supervisor

8/10 Bra

Faycal

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Pelin Deniz 23 jan. 2024
Dear GuestFirst of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

8/10 Bra

Jack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel staff were amazing only downside was needed a taxi to go anywhere
Bodde här 14 nätter i november 2023
Svar från Hotel Management 10 dec. 2023
Dear Jack,Thank you for taking the time to share your feedback. We are so glad to hear that you found our hotel staff wonderful. Your compliments are truly appreciated.It is possible to check the location of our hotel from internet. Our location is generally appreciated by our guests due to its proximity to major shopping malls.We value your feedback and hope to have the opportunity to welcome you again for an even more enjoyable stay.Best Regards,

8/10 Bra

Faycal

Reste med familjen
Bodde här 4 nätter i november 2023
Svar från Otel Yönetimi 10 dec. 2023
Değerli Misafirimiz,Otelimiz hakkında vermiş olduğunuz puan için teşekkür ederiz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Un régal
Service d’accueil impeccable le réceptionniste à notre arrivée est très accueillant, piscine et jacuzzi dans un cadre fantastique. Quelques tous petits défauts dans notre chambre comme une poignée et un rideau à moitié cassé vous pouvez le signaler à l’accueil sans problème mais le reste est très confortable (lit, vue, petit déjeuner) Attention aux taxis qui ne connaissent pas l’hôtel n’hésitez pas à leur donner votre GPS du téléphone. L’entrée de l’hôtel est très discrète et isolée
Bodde här 4 nätter i november 2023
Svar från Hotel Management 10 dec. 2023
Dear Guest,Thank you for your positive feedback and kind words about our excellent front desk service and wonderful pool and jacuzzi facilities. We appreciate your understanding regarding minor issues in the room and we will address them immediately.We apologize for the inconvenience caused by taxi drivers who do not know the location of the hotel. In location applications, our location is shown accurately on the map.We are very glad that you were satisfied with the general comfort, view and breakfast. We hope to welcome you again for another wonderful stay.Best Regards,

8/10 Bra

Jeroen

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Otel Yönetimi 10 dec. 2023
Değerli Misafirimiz,Otelimiz hakkında vermiş olduğunuz puandan dolayı çok teşekkür ederiz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla,

2/10 Väldigt dåligt

Sam

Gillade: Personal och service
Bodde här 3 nätter i november 2023
Svar från Otel Yönetimi 10 dec. 2023
Değerli Misafirimiz,Otelimiz hakkında vermiş olduğunuz olumsuz puandan dolayı üzgünüz. Sizleri gelecekte tekrar otelimizde ağırlamak ve daha iyi bir hizmet sunmak isteriz.Saygılarımızla,

2/10 Väldigt dåligt

kaila

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Terrible hotel and their rooms are too dirty!
Bodde här 5 nätter i november 2023
Svar från Hotel Management 15 nov. 2023
Dear Kaila,We are sorry to hear that you had a negative experience with the hotel, and we apologize for any inconvenience you faced due to the cleanliness of the rooms. Providing a clean and comfortable environment for our guests is a top priority, and it's disappointing to learn that we fell short of your expectations.Your feedback is important, and we take it seriously. We will address this issue with our housekeeping team to ensure that necessary measures are taken to maintain cleanliness standards.We appreciate your understanding, and we sincerely hope that you might consider giving us another opportunity to provide you with a more positive experience in the future.Best Regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Otel Yönetimi 15 nov. 2023
Değerli Misafirimiz,Otelimiz hakkındaki olumlu değerlendirmeniz için çok teşekkür ederiz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla,

2/10 Väldigt dåligt

Ferit

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Temizlik sıfır
Bodde här 1 natt i november 2023
Svar från Otel Yönetimi 6 nov. 2023
Değerli Misafirimiz,Otelimiz hakkında yapmış olduğunuz değerlendirmeniz için teşekkür ederiz. Konaklamanızın umduğunuz gibi geçmediği için üzgünüz. Sizleri gelecekte tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla