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Recensioner av Sura Hagia Sophia Hotel

5 out of 5
Sura Hagia Sophia Hotel
Divanyolu Cd. Alemdar Mah., Ticarethane Sk. No 10 Sultanahmet, Istanbul, Istanbul

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 267 av 552 recensioner" "
8 - Bra i betyg. 138 av 552 recensioner" "
6 - Okej i betyg. 59 av 552 recensioner" "
4 - Dåligt i betyg. 36 av 552 recensioner" "
2 - Väldigt dåligt i betyg. 52 av 552 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

6/10 Okej

Sofia

Bodde här 2 nätter i januari 2024
Svar från Sura Hotels Management 9 jan. 2024
Hello Dear SofiaFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia.We value all your feedbacks as they guide us, motivate and give us the opportunity to improve our service quality. We are very sorry for the inconvenience that you had during your visit. We whould like to get more information regarding your stay experience to improve our service quality. If you need any further assistance, please, do not hesitate to contact with usBest RegardsHotel Management

10/10 Fantastiskt

Deia maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Sura Hotels Management 29 okt. 2023
Hello Dear DeiaFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Mangement

8/10 Bra

Tarik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2022
Svar från Sura Hotels Management 21 feb. 2022
Dear Tarik, First of all, we would like to thank you for choosing Sura Hagia Sophia Hotel for your accommodation. We need to receive our guests’ comments about their stay with us to improve our service quality in a better way constantly. We are very glad to hear that you have enjoyed our services during your stay. We assure you we are going to share your kind words with all our team members and we believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your kind thoughts with us. It is going to be a great pleasure for us to welcome you again to Sura Hagia Sophia Hotel in the nearest future. Best Regards,

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2021
Svar från Sura Hotels Management 13 dec. 2021
Dear Mohamed, First of all, we would like to thank you for choosing Sura Hagia Sophia Hotel for your accommodation. We are very glad to hear that you have enjoyed our services. We thank you again for sparing your precious time and sharing your thoughts. We are looking forward to welcoming you again to Sura Hagia Sophia Hotel in the nearest future. Sincerely,

10/10 Fantastiskt

Enida

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2021
Svar från Hotel Management 23 dec. 2022
Dear Enida,We are delighted to hear that you had a fabulous stay with us. We are very pleased to hear that it was an exceptional and memorable stay for you. Thank you very much for sharing your wonderful comments with us.Looking forward to welcoming you back again at the beautiful Sura Hagia Sophia in near future.Kindest Regards,

10/10 Fantastiskt

Ahad

Bodde här 1 natt i juni 2021
Svar från Hotel Management 23 dec. 2022
Dear Ahad,We are delighted to hear that you had a fabulous stay with us. We are very pleased to hear that it was an exceptional and memorable stay for you. Thank you very much for sharing your wonderful comments with us.Looking forward to welcoming you back again at the beautiful Sura Hagia Sophia in near future.Kindest Regards,

10/10 Fantastiskt

Suzan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Återkommande gäster
Detta är vårt andra besök på detta underbara hotel med bra personal som är uppmärksamma och serviceminded. Frukost för alla smaker som serveras säkert och tryggt. Rena stora rum. Hotellet ligger på en sidogata från Sultan Ahmet station (1 minut) och nära till alla sevärdheter och lätt att ta sig till grandBazar och Taksim. Tack till Yunis och all personal!
Bodde här 2 nätter i mars 2021
Svar från Sura Hotel Management 22 mars 2021
Dear Suzan, First of all we would like to thank you very much for your extensive review of our hotel and we are very pleased that we could meet all of your expectations. In regards to your praise for the excellent service you received, this pleased our staff... So we are looking forward to welcoming very much you again in our hotel. Best wishes from Istanbul, Tugay Yaşar Guest Relations Supervisor

10/10 Fantastiskt

Marilyn, West Vancouver

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The shower floor was very slippery.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

spiros

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best location of the city.
Bodde här 4 nätter i april 2024

6/10 Okej

Bill

Bodde här 2 nätter i april 2024

8/10 Bra

Svenja

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Abdul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic location, easy walking distance from blue mosque and Hagia Sophia. Very modern hotel and good size rooms. Ideal for families. Hotel has a court yard, spa and small swimming pool. Breakfast selection not great but ok
Bodde här 6 nätter i april 2024
Svar från Sura Hotels Management 25 apr. 2024
Dear AbdulThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your nice comment on the beauty of our property. What you said about the breakfast will be considered.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

Kashif

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent place to stay for families with small children
Bodde här 4 nätter i april 2024
Svar från Sura Hotels Management 16 apr. 2024
Dear KashifThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

Muhammed

Reste med familjen
Gillade: Bekvämligheter
Very nice location. Highly recommend.
Bodde här 5 nätter i april 2024
Svar från Sura Hotels Management 16 apr. 2024
Dear MuhammedThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

Tanya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a very spacious family room which and were able to check in early as we arrived very early that morning. The facilities were very clean and tasteful and a welcome escape from the crowded streets outside. We enjoyed our stay.
Bodde här 3 nätter i april 2024
Svar från Sura Hotels Management 16 apr. 2024
Dear TanyaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your nice comments on the room and the staff and the cleanliness. You know this area is an ancient area and so the streets are narrow. and the area is noisy becuz it is alive. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

Shelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had the privilege of staying at the Sura Hagia Sophia Hotel in Istanbul, and it was an unforgettable experience! The hotel's location was perfect, with breathtaking views of the Hagia Sophia and the Blue Mosque. The staff were warm and welcoming, going above and beyond to ensure my stay was comfortable. The room was spacious and well-appointed, with a comfortable bed and modern amenities. Highly recommend Sura Hagia Sophia Hotel to anyone looking for an unforgettable stay in Istanbul 🇹🇷♥️
Svar från Sura Hotels Management 25 apr. 2024
Dear ShellyThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your really nice comments on our rooms and the facilities.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to see the main sights. Used the gym.and Haman. Nice rooms. Good 4 star hotel.
Bodde här 4 nätter i april 2024
Svar från Sura Hotels Management 10 apr. 2024
Dear JohnWe are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Your positive views about the Gym and Hamam and the Rooms make our hearts warm. Thank you for sharing your beautiful view. But what has been not very pleasant that you give us 4 stars ınstead of 5. If you inform us, you will help a lot. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

4/10 Dåligt

Tara

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
I am 5”3 and when I show I kept hitting my arm on the ceiling. My boyfriend is 6”1 and he couldn’t even get in and out of the shower without bending over. We tried to ask to change rooms and they said there was nothing available. But I can see rooms available to book last min online. Definitely doesn’t feel like a 5 star hotel.
Bodde här 3 nätter i mars 2024
Svar från Sura Hotels Management 3 apr. 2024
Dear TaraThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

6/10 Okej

Ibrahim

Reste med familjen
Sehr gute Lage!
Bodde här 6 nätter i mars 2024
Svar från Sura Hotels Management 22 mars 2024
Dear IbrahimThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

faryaal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is very nice and upscale, staff are lovely and the shisha onsite was very nice. Surrounding area for food and other amenities is extortion, they will always try to persuade you to sit and eat etc but I would advice to walk further out to find cheaper places to eat. Walking distance to tram, very easy to use with railkart card (1 card can be used between a few people), walking distances to mosques and other attractions or 1/2 stops away from the centre; 1/2 stops either side of the sultanahmet tram stop is cheaper than the area where the hotel is. Bathroom within the room could do with updating, not exactly 5*. Bed was extremely comfy, a lot of extra pillows and can request different types, rooms were cleaned everyday with fresh water bottle supplied. Bring a fire stick for the TV! HDMI slots available to watch your own stuff etc. overall, lovely hotel in a very busy location with plenty to do and see around you within walking distance
Bodde här 4 nätter i februari 2024
Svar från Sura Hotels Management 20 mars 2024
Dear FaryaalThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. All your views are considered and thank you for your detailed information.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bra

Valerie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So close to Ayasofia.
Bodde här 3 nätter i februari 2024
Svar från Sura Hotels Management 7 mars 2024
Dear ValerieThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Mohammed Ajmal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing service and fantastic view of blue mosque from the room.
Bodde här 5 nätter i februari 2024
Svar från Sura Hotels Management 6 mars 2024
Dear MohammedThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

ANIS

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel and staff friendly
Bodde här 3 nätter i februari 2024
Svar från Sura Hotels Management 5 mars 2024
Dear AnisThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bra

Mauro

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bathroom needs a major renovation. It is old and look dirty. The rest is good. Really good breakfast.
Bodde här 3 nätter i februari 2024
Svar från Sura Hotels Management 3 mars 2024
Dear MauroThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times.Thank you for your feedback regarding the cleanliness of the bathroom. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of the city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements.Thank you for your beautiful comment on the breakfast.We look forward to welcoming you again and to offer you the comfort and hospitality of Sura hotels We look forward to welcoming you again and giving you another opportunity to fully experience the comfort, hospitality and quality of Sura Hotel. Rest assured that we will do our best to help you explore the historical texture of Istanbul and the luxurious services offered by our hotel in a more comfortable way.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Mohammad, Millburn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location.
Bodde här 2 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear MohammadThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Bra

Shabbir

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was nice it was my second time in 4 months, staff were polite and well presented,hotel was clean in a good location,I was very pleased with there service would recommend.
Bodde här 14 nätter i februari 2024
Svar från surahotels management 25 feb. 2024
Dear ShabbirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We are happy that you had an experience that exceeded your expectations during your stay at our hotel. we always take care to offer the best for our guests. We attach great importance to cleanliness and hygiene in our hotel. As you mentioned with your kind comment, our staff are polıte and caring because our aim is to prove the warmth of Turkish hospitality which is well-known. With your positive comments you made us feel self-satisfied. It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Shahid

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location is excellent.
Bodde här 2 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear ShahidThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Bra

Danishta

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Near to the Blue Mosque and Hagia Sofia Mosque. Good Breakfast options. Friendly staff.
Bodde här 4 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear DanishtaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you, dear Danishta, for your kind comments on the breakfast and our professional staff. It is really encouraging to us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 Väldigt dåligt

Hasma

Staff have very bad customer service
Bodde här 9 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear HasmaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times. Located in the heart of Istanbul, a city with 8500 years of history that has been home to three great civilizations, our aim is to provide not only comfort and luxury, but also an experience that reflects the rich cultural heritage of this fascinating city.Thank you for sharing your feedback regarding your stay at Sura Hagia Sophia Hotel. We apologize for the aspects of your visit that fell below our 5-star standards, particularly with regard to staff service. Your experience is not indicative of the high quality we strive to deliver.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hagia Sophia Hotel.Sincerely yours,Sura Hotels.

8/10 Bra

Janine

Bodde här 1 natt i februari 2024
Svar från Sura Hotels Management 20 mars 2024
Dear JanineThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

Imran

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would return to this hotel again Fantastic spa facilities Amazing staff at the spa facilities
Bodde här 4 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear ImranThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you so much for the compassionate comment on the professional Spa staff.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bra

Umran

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
Excellent service helpful staff and good/walking distance location to the main attractions in sultanahmed area
Bodde här 4 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear UmranThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Your views about our professional staff make us feel encouraged to serve better. Thank you to appreciate us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

ALEJANDRO

Reste med familjen
Gillade: Personal och service och bekvämligheter
Muchas gracias
Bodde här 4 nätter i februari 2024
Svar från Sura Hotels Management 20 mars 2024
Dear AlejandroThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bra

Marya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear MaryaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Okej

Tarak

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
La pompe a chaleur ou si vous voulez le système de climatisation extérieur nous a empêché de dormir !! Honteux pour un hotel 5 étoiles. Photos et video a l'appui...
Bodde här 5 nätter i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear TarakThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback regarding the noises coming from outside at night. Your comments are very valuable as they help us in our continuous improvement efforts to provide the best possible experience for our guests. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations. With 8500 years of rich history, Istanbul, like other major cities of the world, is a living city where life is in a state of flux. The location of our hotel, in the heart of Istanbul, also brings this situation you are experiencing.You can be sure that we will solve this problem with our teammates so that you will have a less noise-affected accommodation experience on your next visit. We would be honored to welcome you once again with the famous hospitality spirit of Istanbul.Best regards,Sura Hotels.

6/10 Okej

Arun

Gillade: Renlighet och personal och service
Small rooms. The room had a beam almost towards the center. The hotel is in a good area. I liked everything but the hotel room.
Bodde här 2 nätter i december 2023
Svar från Sura Hotels Management 28 feb. 2024
Dear ArunThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your view about the room. We have bigger rooms, and please give us the chance to prove our excellency of service, dear Arun.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Aylin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear AylinThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

MUNIR

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
NICE HOTEL,NEAR PLACES TO SEE,PLENTY OF RESTAURANTS & SHOPS NEXT TO THE HOTEL. HIGHLY RECOMMENDED
Bodde här 7 nätter i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear MunirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Shelley, Sturgeon County

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent breakfast included. We had a nice chat with Daminda. He was particularly helpful and full of information, in additional to an all around nice guy!! Thanks Daminda!!
Bodde här 1 natt i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear ShelleyThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always take care to offer the best for our guests.Thank you very much for your comment about our breakfast. We attach importance to quality and variety in breakfast. Our aim is to harmoniously blend the warmth of Turkish hospitality with the distinct charm of this 8500 year old city, offering a resonating experience to guests from around the world.Your beautiful comment about Mr Dominda will be conveyed to him. You are kindly encouraging to our staff. Thank you.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Bra

Al

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property except most rooms have pillars in them that really reduce the space in the room. Staff is very helpful and nice though. Very close to Hagia Sophia and the Blue Mosque.
Bodde här 3 nätter i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear AlThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We appraciate your kind comment about our professional staff. We are happy that we could cause happiness for you.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

atiff

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Selma (lady with flower) made my stay very special, there was a minor issue with room which she decided to go out of her way to make things wonderful, very helpful excellent service, brilliant location, very professional staff, thank you
Bodde här 1 natt i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear AtiffThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thanks a lot for your fantastic views about our staff and our service. It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Mohammad Al Yusuf

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful place to stay in Istanbul and very close to Hagia Sophia and blue mosque. Highly professional and very friendly staffs. Highly recommended for couples.
Bodde här 6 nätter i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear MohammadThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future by the help of our professional staff to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Fantastiskt

Mahmoud

Bodde här 4 nätter i januari 2024
Svar från Sura Hotels Management 20 mars 2024
Dear MahmoudThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Fantastiskt

Aamir, Carrollton

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed our stay, the night manager was so helpful and fixed our issue within 15 mins and every day he greeted us with his cute smile i forgot his name but he was always on his feet. All front desk and other dining staff were also very helpful and always ready to help. This hotel was real 5 Start Hotel and we enjoyed our stay. I am going to stay in this hotel only when ever i will visit Istanbul.
Bodde här 3 nätter i januari 2024
Svar från Sura Hotels Management 28 feb. 2024
Dear AamirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times. Located in the heart of Istanbul, a city with 8500 years of history that has been home to three great civilizations, our aim is to provide not only comfort and luxury, but also an experience that reflects the rich cultural heritage of this fascinating city.Thank you for sharing your feedback regarding your stay at Sura Hagia Sophia Hotel. We apologize for the aspects of your visit that fell below our 5-star standards, particularly with regard to staff service. Your experience is not indicative of the high quality we strive to deliver.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hagia Sophia Hotel.Sincerely yours,Sura Hotels.

6/10 Okej

Mohammed

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I don’t feel this is a 5 star hotel, rooms are average breakfast is bit simple, Ali was brilliant he gave us great service every morning, needs updating rooms and corridors
Bodde här 9 nätter i januari 2024
Svar från surahotels management 21 jan. 2024
Hello Dear MohammedFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

8/10 Bra

Mr m r

Bodde här 4 nätter i januari 2024
Svar från surahotels management 21 jan. 2024
Hello Dear GuestFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

6/10 Okej

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Sura Hotels Management 17 jan. 2024
Hello Dear WendyFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

6/10 Okej

LUZ MARIA

Reste i grupp
COBRARON EARLY CHEK IN
Bodde här 1 natt i januari 2024
Svar från Sura Hotels Management 17 jan. 2024
Hello Dear LuzFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

2/10 Väldigt dåligt

Zaynab

Reste i grupp, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Bad service from supervisor
Before we arrived I asked for early check in. I’m a VIP member and I have a small child. Our flight landed at 6am, they didn’t accommodate until after 12pm. This was very inconvenient with a 1 year old who needed to sleep and be fed. We then had rooms booked. They tried giving us basement rooms. This was a cheaper option. We said this isn’t what we had booked and the supervisor just wouldn’t listen and was getting rude. I then asked for milk for my baby and they made me pay even though it was for free at breakfast time. It was my 3rd time staying at this hotel and this was the most disappointing stay. I will not be staying again
Bodde här 4 nätter i januari 2024
Svar från Sura Hotels Management 17 jan. 2024
Hello Dear ZaynabFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of SuFra Hagia Sophia We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience that you had during your visit regarding the classic room type.We have another catagories Superio,Loft,Pent rooms have nice view. We will be more happy for next visit if you make reservation with these catagories. We are sorry for this unpleasant experience. We will inform the department related to your complaint.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

2/10 Väldigt dåligt

Ashliegh

Bodde här 3 nätter i januari 2024
Svar från Sura Hotels Management 17 jan. 2024
Hello Dear AshlieghFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management