Dear Douglas M,Thank you for your fantastic review! We're delighted to hear that you found our hotel amazing and enjoyed the variety of food options. It's wonderful to know that you appreciated the cleanliness and aesthetic appeal of our property. We're thrilled that you had a great overall trip and look forward to welcoming you back for another memorable stay!Sunny regards,Team Papagayo

Dear Tyler,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at Papagayo Beach Resort did not meet your expectations. Providing excellent service and hospitality is our top priority, and we regret any inconvenience you experienced during your stay.We take your comments regarding housekeeping and food quality very seriously and will address these issues with our team to ensure improvements are made. Additionally, we apologize if our location did not meet your needs, as we strive to provide a convenient and enjoyable experience for all our guests.Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve.Sunny regards,Team Papagayo

Dear Daniel,Thank you so much! We're thrilled to hear that you had an awesome time at Papagayo Beach Hotel. Your kind words about our location and property mean a lot to us. We're committed to providing exceptional experiences, and we're delighted that we could contribute to your memorable stay. We hope to welcome you back again soon for another fantastic experience!Warm regards,Papagayo Beach Hotel

Dear Denene Meshele,Thank you for taking the time to leave your feedback on all our different platforms. We're truly sorry to hear about the challenges you encountered during your stay with us.We understand your frustration regarding the issues with check-in and the cleanliness of your initial room. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we take cleanliness and guest satisfaction very seriously, and we have addressed these concerns with our team to ensure that such incidents are not repeated in the future.Regarding the room assignment, we apologize for any confusion or dissatisfaction. We aim to fulfill all guest requests to the best of our ability, and we regret if we fell short of your expectations in this regard.We have a zero-tolerance policy for any form of discrimination or racial profiling and we are a multicultural organization.We appreciate your feedback, and we take your comments seriously as we continually strive to improve our services and guest experiences.Thank you for leaving your review across multiple platforms, and we assure you that we are committed to addressing your concerns and making necessary improvements.

Bedankt voor je feedback, Dennis! We zijn blij om te horen dat je onze accommodatie op een mooie plek vond. We streven ernaar om onze gasten een geweldige ervaring te bieden, en het is geweldig om te horen dat je van je verblijf hebt genoten. We hopen je in de toekomst weer te mogen verwelkomen voor een nog betere ervaring!Zonnige groeten,Team Papagayo!

Thanks for a great score!

Dear Ryan,Thank you so much for sharing your experience at Papagayo Beach Hotel. We're thrilled to hear that you enjoyed the lovely ambiance and great services during your stay with us.Creating a welcoming and enjoyable atmosphere for our guests is always our top priority, so it's wonderful to hear that you loved the whole experience. Our team works hard to ensure that every aspect of your stay exceeds your expectations, and we're delighted that their efforts made a positive impression on you.We truly appreciate your kind words and your decision to stay with us. If there's anything else we can do to enhance your future visits or if you have any suggestions for how we can further improve our services, please don't hesitate to let us know.We look forward to welcoming you back to Papagayo Beach Hotel for another wonderful experience in the future.Warm regards,Papagayo Beach Hotel

Hi Ivan,Thank you for sharing your feedback. We're glad to hear that your stay was great overall, aside from the breakfast. If there's anything specific we can do to improve the breakfast experience for you in the future, please let us know. We hope to welcome you back again soon!Best regards,Papagayo Beach Hotel

Thanks for a great Score!

Dear Veronique,Many thanks for such a great review of Papagayo Beach Hotel! We are always glad to be of service and we appreciate hearing that our efforts add to the pleasure and experience of our guests.Please do not hesitate in contacting us directly if we can be of assistance, we look forward to having you back with us someday.All the best,Papagayo Beach Hotel

Lamentamos sinceramente pelo inconveniente causado pela qualidade insatisfatória do serviço de limpeza durante a sua estadia.Nosso compromisso é oferecer aos nossos hóspedes uma experiência excepcional em todos os aspectos, incluindo a limpeza e a manutenção das nossas instalações. Levamos as suas observações muito a sério e iremos abordar imediatamente essa questão com a nossa equipe de limpeza para garantir que padrões mais elevados sejam mantidos no futuro.Agradecemos o seu feedback e ficamos felizes em saber que, apesar deste contratempo, sua experiência geral foi satisfatória. Esperamos ter a oportunidade de recebê-lo novamente no futuro e oferecer uma experiência ainda mais positiva em todas as áreas.Atenciosamente,Papagayo Beach Hotel

Thank you for sharing your score with us! We would love to learn more about your experience at Papagayo Beach Hotel. Your feedback is valuable to us and helps us improve our services.

Thanks for a great score!

Thank you for sharing your score with us! We would love to learn more about your experience at Papagayo Beach Hotel. Your feedback is valuable to us and helps us improve our services.

Dear Lisa,Thank you for choosing Papagayo Beach Hotel to celebrate your daughter's 30th birthday, and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that we could be a part of such a special celebration.It sounds like you made the most of your time with us, especially by upgrading to the oceanfront room and enjoying the breathtaking views from your balcony. We're delighted to know that you found the restaurants both on and near the property to be satisfactory, and that renting a car from our facility proved to be a convenient option for exploring the area.We understand the desire to explore different beach options, and we're glad to hear that you discovered Grote Knip, which sounds like it was well worth the drive and offered a beautiful experience. We appreciate your feedback regarding Jan Thiel beach which is indeed a very popular destination.It's wonderful to know that you found our hotel property well-kept and our staff friendly. Your kind words mean a lot to us, and we would be honored to welcome you back for another memorable stay in the future. And yes, having a supermarket next door can certainly add to the convenience of your stay!Thank you again for choosing Papagayo, and we look forward to hosting you again soon.Sunny regards,Team Papagayo

Dear hendrik,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room spacious, neat, and equipped with good sanitary facilities.However, we apologize for the inconvenience caused by the absence of an elevator on our 3 floors. We understand that this may have been inconvenient for you, and we appreciate your patience and understanding in this matter.Regarding the noise disturbance from neighbors, we apologize for any discomfort you experienced. We take your feedback seriously and will explore ways to enhance the privacy and separation between balconies to ensure a more peaceful and enjoyable stay for our guests in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience.Sunny regards,Papagayo Beach Hotel

Dear Sherry,Thank you for sharing your feedback with us. We truly value your insights and appreciate the opportunity to address your concerns.Firstly, we're delighted to hear that you found our front desk staff to be great. It's wonderful to know that they provided you with excellent service during your stay.Regarding the issues you experienced, we sincerely apologize for any inconvenience caused. We would like to clarify that on January 29th, guests reported to the front desk that they could only access 6 TV channels. We promptly resolved this issue, and we regret that the problem with the pop-up message was not brought to our attention at the time. Rest assured, we will investigate and address this matter accordingly.We also want to clarify that while your room was indeed on the 1st floor, our bellboy assisted with carrying your suitcases to your room.Furthermore, we regret that cleaning complaints were not reported to our reception team during your stay. We encourage guests to communicate any concerns or issues they encounter so that we may address them promptly and ensure a comfortable stay for all.We appreciate your feedback regarding the amenities and facilities, and we will take your suggestions into consideration for future improvements.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Warm regards,

Dear Antonio,Thank you for taking the time to share your detailed feedback with us. We appreciate your insights and regret that your experience at our hotel was not entirely satisfactory.We are pleased to hear that your room met the high expectations set by the description, with its full ocean view, nice balcony, spacious interior, comfortable bed, and good shower facilities. However, we apologize for the issues you encountered with our service, particularly during check-in.We understand your frustration regarding the lack of clear communication about the different levels of deposit and the corresponding levels of service for incidentals such as laundry. We acknowledge the importance of transparency in our policies and will work to ensure that all guests are fully informed about the terms and conditions of their stay.Furthermore, we apologize for the inconsistency in pricing for the buffet breakfast at our beach club facility. It is unacceptable that you were quoted one price initially, only to be confronted with a higher price later on. We understand how this can be perceived as a "bait and switch" tactic, and we sincerely apologize for any inconvenience and disappointment caused.Your feedback is invaluable to us, and we will take your comments into consideration as we strive to improve our services and enhance the overall guest experience.We hope that despite the challenges you encountered, you were able to enjoy aspects of your stay with us. Should you choose to visit us again in the future, we would welcome the opportunity to restore your confidence in our hotel.Sunny regards,Team Papagayo

Thanks for a great score and review!

Thanks for an amazing score and review!

Dear Patrick,Thank you for sharing your experience with us. We take all feedback seriously and strive to address any concerns our guests may have.Regarding the incident you mentioned, our primary concern is the safety and well-being of all our guests. We have standard procedures in place to handle such situations, which include addressing the issue promptly and taking appropriate measures to ensure the safety of everyone involved. Immediate removal of guests is not a common practice unless the situation warrants it.We regret any discomfort or unease you may have experienced as a result of the incident. Please rest assured that we take incidents like these very seriously, and we do our best to prevent them from occurring in the future. We appreciate your understanding of our procedures and efforts to resolve the matter.In terms of your experience with housekeeping, we apologize for any inconvenience caused by the cleanliness of your room. We strive to maintain high standards of cleanliness throughout the hotel, and we will address your concerns with our housekeeping team to ensure that such issues are promptly rectified.Once again, we apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services and ensure that all our guests have a pleasant and comfortable stay.Warm regards,Team Papagayo

Dear Remmers,We regret to hear that your experience at Papagayo Beach Hotel did not meet your expectations.We apologize for any inconvenience caused by the outdated room and the inconsistency in towel availability. Your comfort is important to us, and we will address these issues promptly to ensure that our accommodations meet the expectations of our guests.We're sorry to hear about the noisy ventilators in the bathroom. We will investigate this matter further and take the necessary steps to rectify the situation to provide a more peaceful environment for our guests.Thank you for your tip regarding the half-board option. We will consider this and explore ways to enhance our dining offerings to better meet the preferences of our guests.Your feedback is valuable to us as we strive to continuously improve the quality of our services and accommodations. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Papagayo Beach Hotel

Dear Nina-Simone Love,It's fantastic to hear about your wonderful experience at Papagayo Beach Hotel! The personalized touches like fresh drinks and a thoughtful gift bag upon check-in elevate the experience. It's heartwarming that the staff made your stay special with their friendly demeanor, adding to the overall peaceful ambiance.Returning after so many years and choosing it as your stay for such significant occasions as a birthday and graduation speaks volumes about the lasting impression the hotel left on you since you were 10. It's incredible that it feels like a home away from home, especially during a time when you need a mental break. That sense of comfort and relaxation is truly priceless.It sounds like Papagayo Beach Hotel not only met but exceeded your expectations, creating memorable moments that will likely stay with you for years to come. Cheers to making beautiful memories during your stay!Warm regards,Papagayo Beach Hotel

Thanks for taking the time to post your score. We would like to know more about your stay.

Thanks for taking the time to post your score. We would like to know more about your stay.

Dear Lisa,Your description of the hotel lobby at Papagayo Beach Hotel is enchanting! The grandeur of the marble floors and the stunning Christmas decorations must have created a magical atmosphere upon your arrival. It's intriguing to imagine how that space could be utilized for entertainment, perhaps as a piano bar—an idea that would certainly add an extra layer of charm.Rougenlea's attentive service and the team's dedication, including Suky, Mardely, and the other staff members, including housekeeping, clearly made a lasting impression. It's remarkable how their efforts to ensure your comfort and satisfaction during your stay were so memorable. The personal touch of being walked to your room to ensure everything was perfect shows a level of care that's truly exceptional.Your positive experience and the outstanding service from the hotel staff have certainly made an impact, prompting your desire to return. It's heartening to hear that their hospitality has left such a positive mark, making you eager for another stay. Here's to more unforgettable visits in the future!

Thanks for taking the time to post your score. We would like to know more about your stay.

Thanks for taking the time to post your score. We would like to know more about your stay.

Dear JESSICA,Thank you for choosing Papagayo Beach Hotel for your recent stay, and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and enjoyed our new and quiet room, as well as the excellent facilities we have to offer.We appreciate your valuable feedback regarding the accessibility from the reception hall to the rooms. We understand the importance of providing a smooth and convenient pathway for our guests, especially when carrying luggage. Rest assured, we will take your comments into consideration as we continually strive to enhance our guests' experience and ensure that our facilities are easily accessible for all.We are pleased that you enjoyed the other aspects of our hotel, and we are committed to making further improvements to provide you and our guests with an even more enjoyable and seamless stay.We look forward to welcoming you back to Papagayo Beach Hotel and providing you with an exceptional experience in the near future. If you have any further suggestions or feedback, please do not hesitate to reach out to us.Warm regards,Papagayo Beach Hotel

Thanks for a good score

Dear Sylvain,Thank you for your review! We appreciate your positive feedback. We're pleased to hear that you found the accommodation nice and the room spacious. Our team takes great pride in maintaining the property to provide a pleasant experience for our guests. We are delighted to have your recommendation and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us. Your comfort and satisfaction are important to us.Warm regards,Papagayo Beach Hotel

Thanks for a great score.

Dear Robert,Thank you for sharing your feedback about your recent stay at Papagayo Beach Hotel. We're genuinely delighted that you had an overall enjoyable experience.Regarding the issue with the A/C, we truly value your input. We always encourage our guests to communicate any concerns or issues with our front desk team during their stay. This way, we can promptly address and resolve any matters to ensure your comfort and satisfaction.It's essential to us that you have a comfortable and relaxing stay, and we'll certainly investigate the A/C concern further to ensure it meets our standards for cooling efficiency. Your comfort is of utmost importance, and we'll take the necessary steps to address this matter with our team.Once again, thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Your feedback helps us continually improve our guest experiences.Warm regards,Papagayo Beach Hotel

Dear Halina,Thank you so much for your review of Papagayo Beach Hotel. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area.We look forward to welcoming you back to Curaçao & Papagayo Beach Hotel!Warm regards,Papagayo Beach Hotel

Thanks for a great score!

Thanks for a good score!

Dear guest,Thank you for taking the time to share your thoughts about your recent stay at Papagayo Beach Hotel. We genuinely appreciate your feedback and are thrilled to hear about the aspects of our resort that left a positive impression on you.We're glad you enjoyed the sleek and modern design of our open-concept rooms, as well as the upscale materials and fixtures that contribute to the overall ambiance. It's wonderful to know that our well-designed layout, convenient restaurants and bars, and infectiously pleasant staff added to the enjoyment of your stay. We're especially pleased that you found the adjacent Jan Thiel Beach with its various amenities to be a highlight of your experience.We apologize for any inconvenience you faced due to the marble shower in your room. Your feedback regarding the lack of safety handles and the potential slipperiness is important to us. We will definitely take this into consideration for future improvements, and we thank you for bringing it to our attention.We deeply regret the unfortunate incident involving the sewer-geyser near your patio. Please accept our sincere apologies for any discomfort this may have caused you. We understand the impact this had on your stay, and we are truly sorry for any lapse in our response. Your feedback regarding the maintenance follow-up is invaluable, and we are committed to ensuring that such issues are promptly addressed in the future.We hope that you can understand that these isolated issues do not reflect the overall experience we aim to provide to our guests. We will use your comments to continue improving our facilities and services, with the goal of creating memorable and hassle-free stays for all our guests.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience that meets your expectations and exceeds them.Warm regards,team Papagayo

Dear Johannes,We would like to thank you for taking the time to share this review. We will use your feedback to make the necessary adjustments to our service. We always focus on offering the best service and all our guests should feel welcome.We look forward to you having a more pleasant experience during your next stay.Best regards,Papagayo Beach Hotel

Dear Constance,Thanks for a great score!

Dear Karen,Thanks for a great score!

Dear Aeron, Thank you for sharing your feedback, Aeron. We apologize for the issues you encountered during your stay in the oceanfront room.We understand that requesting a room decoration as a surprise and not having it done as expected can be disappointing. We apologize for the oversight and any inconvenience caused. We will review our processes to ensure better communication and execution of special requests in the future.We're sorry to hear that the air conditioning in your room was not working properly. We understand the importance of a comfortable stay and apologize for the inconvenience this caused. We appreciate your patience while our maintenance team worked on resolving the issue.We apologize for the inconvenience of having to temporarily stay in a garden view room and then transfer to a smaller room at a late hour. We understand that this was not the experience you were expecting, and we're sorry for any disruption caused to your stay.We apologize for not providing compensation for the inconvenience. We value your patronage, and we regret if we fell short in addressing your concerns appropriately. We will review our procedures to ensure better resolution and compensation practices moving forward.Thank you for bringing these matters to our attention. We appreciate your feedback, as it helps us identify areas for improvement. We hope that despite these challenges, you were able to enjoy other aspects of your stay. We value your business and hope to have the opportunity to welcome you back in the future for a more positive experience.Sunny regards,Papagayo Beach Hotel