Dear AndersThank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear Stefan, Thank you for choosing to stay with us and sharing your stay experience. I am glad to hear that based from your rating, we really met your expectations. We have shared your rating with the rest of the Hotel Team for a job well done. We hope to see you again and be safe during this festive season. Kind Regards Moloko Rasefate

Dear GUEST, Thank you very much for your review on ‘Expedia’, of your recent stay at our hotel. Your feedback is extremely valuable to our team. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind regards Tessa Hovell Guest Relations Officer & Marriott Champion

Dear GUEST, Thank you very much for your review on ‘Expedia’, of your recent stay at our hotel. Your feedback is extremely valuable to our team. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind regards Tessa Hovell Guest Relations Officer & Marriott Champion

Dear GUEST, Thank you very much for your review on ‘Expedia’, of your recent stay at our hotel. Your feedback is extremely valuable to our team. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind regards Tessa Hovell Guest Relations Officer & Marriott Champion

Dear GUEST, Thank you very much for your review on ‘Expedia’, of your recent stay at our hotel. Your feedback is extremely valuable to our team. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind regards Tessa Hovell Guest Relations Officer & Marriott Champion

Dear GUEST, Thank you very much for your review on ‘Expedia’, of your recent stay at our hotel. Your feedback is extremely valuable to our team. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Kind regards Tessa Hovell Guest Relations Officer & Marriott Champion

Dear Per - Anders Thank you for taking the time to write you positive feedback on ‘Expedia. This is very much appreciated. We look forward in welcoming you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM

Dear Lena Asa Thank you for your feedback, On behalf of the TEAM I would like to apologise for the reservation mishap. Kindly note that that all our rooms have been refurbished therefore I can assure you will not have the same experience you had on your previous stay. Please accept our sincere apology, as your experience certainly does not reflect the high service standard we are usually proud to offer. We look forward to welcome you back again soon. Kind regards, Jörg Zwinscher General Manager & TEAM

Dear Ánonymous'thank you for giving us a full rating. Kind regards,Jörg Zwinscher General Manager & TEAM

Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your recent experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrea Hunterguestrelations@balalaika.co.za

Dear InesThank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear RobertThank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay. Our team works hard to ensure that every guest has a memorable and enjoyable experience, so it's incredibly rewarding to receive such positive feedback.Kind RegardsEmmah MakgobaGuest Relations Manager

Dear Djole Goca, I wanted to personally reach out to you regarding your recent stay at our hotel. Your feedback is important to us, and I deeply regret that your experience did not meet our usual standards of excellence.I am writing to address the issues you encountered during your stay, specifically the late transfer, incorrect bill, and the attitude of our reception staff. Please accept our sincerest apologies for any inconvenience and frustration you may have experienced.Firstly, I want to express my sincere apologies for the delay you encountered with our transfer service. It is completely unacceptable for our guests to experience delays, and I understand the stress and inconvenience this must have caused you. We take this matter seriously, and we will be conducting a thorough review of our transportation services to ensure that such delays do not happen in the future.Secondly, I would like to apologize for the billing discrepancy you encountered. This should never have happened, and I understand how frustrating it must have been to resolve this issue early in the morning on check out. We are committed to improving our billing and processes to prevent such errors from occurring again, and I have bought it to the attention on the F&B Manager Lastly, I am deeply disappointed to hear about the attitude of our reception staff. Our team is trained to provide exceptional service, and it is disheartening to learn that you did not receive the warm and professional treatment that we strive for. Rest assured that we will be addressing this matter with our staff to ensure that all guests are treated with the utmost respect and courtesy.Your feedback is invaluable to us, and it serves as a reminder of the areas where we need to improve. We take these concerns seriously, and I want to assure you that we are taking immediate steps to rectify these issues.In an effort to make amends, we would like to offer you a complimentary Upgrade on your next stay as a gesture of goodwill.Once again, please accept our sincere apologies for the inconveniences you faced during your stay. We genuinely value your patronage, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.If you have any further comments or concerns, please feel free to contact me .Your satisfaction is our top priority.Thank you for bringing these matters to our attention, and we look forward to the possibility of serving you again and exceeding your expectations.Warm regards,Shannon BlythGUEST relations Manager

Dear Joe,On behalf of the entire hotel team, I want to thank you for sharing about Your Recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SHANNON BLYTHGUEST Relations Manager

Dear David,On behalf of the entire hotel team, I want to thank you for sharing about Your Recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SHANNON BLYTHGUEST Relations Manager

Dear Emmanuel,On behalf of the entire hotel team, I want to thank you for sharing about your great stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAMas a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Zolile BuyaphiGuest Relations Officer

Dear Daphne,On behalf of the entire hotel team, I want to thank you for sharing about your amazing stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Michelle MakamuGuest Relations Officer

Chère Rachel,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier d'avoir partagé votre récent séjour avec nous.Il est toujours encourageant d'entendre des commentaires positifs, en particulier lorsqu'ils proviennent de ceux qui comptent le plus pour vous ! Vos commentaires ont été partagés avec l'ÉQUIPE afin de célébrer les excellentes expériences que nous avons offertes aux clients. Encore une fois, je vous remercie d'avoir pris le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt.Sincèrement,michelle makamuAgent des relations avec les clientsguestrelations@balalaika.co.za

Good day Jason, Thank you for taking the time to share your honest review regarding your recent visit at the hotel. We appreciate it and would like to apologies for failing to meet your expectations during. We will address the areas of concern through your rating to ensure it does not happen again. We hope you will still consider us when travels bring you to the area. Kind Regards Moloko Rasefate

We are so happy to see you enjoyed your stay with us. Hope to see you again soon.

Dear Trisha, Compliments to the new season! Thank you for choosing to stay with us at the Protea Hotel Balalaika in Sandton. We really appreciate you rating and that you fully experienced our 5-star experience. We hope to be hosting you again. Have a great weekend and take care! Kind Regards Moloko Rasefate

Dear Wilfred,Thank you for choosing to stay with us and taking the time to share your rating.I trust you had a great stay and we hope to see you again soon!Kind RegardsLeonardo RojasAssistant Guest Relations Manager

Dear Anathi,Thank you for taking the time to share your great feedback! I am delighted to know your stays with us have been worth returning.We hope to see you again soon so that we may make the next stay just as memorable.Kind RegardsLeonardo RojasAssistant Guest Relations Manager