Dear JW Thank you for choosing the Regency Apartment Hotel for your stay in Pretoria. However, I apologize for the inconveniences that you experienced during your stay with us. You booked our Standard Queen Non-smoking rooms which are interleading to our main Apartments. I will suggest that on your next visit you upgrade, our apartments are more spacious and equipped with a full kitchen, dining and lounge area with a private balcony. We hope that this does not deter you from The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest. Kind regards, Guest Relations Manager Agnes Mayekiso

Dear Nhlanhla, Thank you for taking time to do this review and also for choosing our hotel for your stay in Pretoria. We are very pleased to hear that you enjoyed your stay with us. The satisfaction of our guests is important to us. Looking forward to seeing you again soon. Kind Regards, Guest Relations Manager Agnes Mayekiso

Dear Anonymous, Thank you for choosing The Regency Apartment Hotel and for taking time to share your recent experience. We looking forward to welcoming you back soon. Kind regards, Agnes Mayekiso Guest Relations Manager

Good Morning Kelly, Thank you for taking time to do this review and also for choosing our hotel for your stay in Pretoria. We really appreciate your positive feedback and good ratings.We hope to welcome you back to the hotel in the near future.

Dear Nomonde, Thank you for taking to share your recent experience at The Regency Apartment Hotel. We are very pleased to hear that our staff made your stay pleasant. The satisfaction of our guests is important to us. Looking forward to seeing you again soon.

Dear Anonymous, Thank you for your positive comments. We are happy to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please do not hesitate to call us if there is anything, we can help you with.

Dear Jacobus, Thank you for taking time to do this review and also for choosing our hotel for your stay. We are happy that you enjoyed your stay and looking forward to having you again as a guest at The Regency Apartment Hotel.

Dear Kabelo, We really appreciate your positive feedback and good ratings on The Regency Apartment Hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

Dear JB, Thank you for choosing The Regency Apartment Hotel for your stay. We appreciate you taking time to provide us with such sincere feedback on your stay. Your feedback is very valuable to us as we work hard to ensure that each and every guest have a pleasant stay with us at all times. I am glad to hear that our front office staff acted swiftly and upgraded you to a more comfortable room, however, they forgot to update the status of the room as occupied on the system, I am really sorry about that. This matter has been communicated to the concerned staff; we will definitely improve our services to ensure that this does not happen to any of our guests. With regards to the chipped walls, at the time of your stay, our maintenance was busy fixing the chips on the wall and can gladly say that our walls are fixed. I sincerely hope that this does not deter you from The Regency Apartment Hotel Menlyn, we will be honoured to have you return to our hotel in the future. You can also please email us with a phone number or email address so our Guest Relations Manager can discuss your issues personally. We look forward to welcoming you back soonest

Dear Wesley Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

Dear Malebo Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

Dear Masenoke We are truly sorry to hear that we did not meet your expectations on your recent stay at The Regency Apartment Hotel Menlyn. We will make contact with you direct in order to establish what went wrong with your recent stay. Although we are inundated daily with positive feedback, it is not worth an ounce of effort if it is not consistent as we can only be as good as our last delivery. Regards

Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

Dear Le Roi, Thank you for sharing your experience with us . It was such a delight to have you stay with us. We always strive to make every GUEST feel valued and cared for by not only meeting, but exceeding their expectations. We are thrilled to hear that we have reached our goal in doing just that. We hope to see you again soon! Kind regards Veronica Ntomo Guest Relations Manager

Dear Tlatlane, Thank you for staying with us. We apologise for the leaking bath please rest assured that we are fixing it ! It was such a great pleasure to have you stay with us and we hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

Dear Nyadzani, Thank you for staying with us. It was such a pleasure to have you stay with us and hope to see you again soon! Kind regards Veronica Ntomo Guest Relations Manager

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you have enjoyed your stay with us and hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

Dear Simon, Thank you for staying with us and hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

Dear Valued Guest, Thank you for such a great review . We hope to see you again soon . Kind regards Veronica Ntomo Guest Relations Manager

Dear Eti, Thank you for rating us . It was such a great pleasure to have you stay with us . Kind regards Veronica Ntomo Guest Relations Manager

Dear Valued Guest , Thank you for rating us ,It was such a pleasure to have you stay with us . Hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

Dear Ntswaki, Thank for rating us . It was such a great pleasure to have stay with us and hope to see you again soon, Best regards Veronica Ntomo Guest Relations Manager

Dear Sonal Thank you for the valuable feedback. We are delighted to know that you enjoyed your stay, we hope to see you soon. Kind Regards, Lebogang Pilane Marketing Plan Coordinator The Regency Apartment Hotel Menlyn

Dear Mmbangiseni , Thank you for rating us ,we are delighted to hear that we have met all your expectations. We hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager