Reception

Recensioner av DoubleTree by Hilton Hotel Johnson City

4 out of 5
DoubleTree by Hilton Hotel Johnson City
211 Mockingbird Ln, Johnson City, TN

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 368 av 798 recensioner" "
8 - Bra i betyg. 260 av 798 recensioner" "
6 - Okej i betyg. 94 av 798 recensioner" "
4 - Dåligt i betyg. 42 av 798 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 798 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Bradley

Reste med familjen
Gillade: Renlighet och personal och service
Room smelled like wet carpet
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Leslie

Affärsresenär
On a 3-night stay, high winds prevented me from making the trip. DoubleTree refused to refund ANY of it. Perhaps the first night could be understandable. But to take $350 from me and then have the opportunity to book the rooms for the other two nights I didn't occupy is unethical. Knowing this is how DoubleTree does business, I won't book with DoubleTree again.
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Charles

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was told that breakfast would be complimentary, so I grabbed two slices of bacon and an orange juice, and then the waitress told me to pay her $15. It is absolutely unreasonable to make me pay that amount of money for two strips of bacon that I didn’t even finish as well as orange juice and water. Hospitality rating is a -5. I will never stay at one of these locations again and I plan on telling all my friends and family to never stay at one of these locations.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thanks so much for your feedback! It is listed at the in the restaurant at the buffet line that breakfast is not complimentary. We apologize if you were under the impression that it was included in your room rate. We hope you will give us another opportunity in the future to serve you & thank you again for your review.

10/10 Fantastiskt

Karen

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was very clean and mattress was firm like I like it. Not saggy with big mattress topper.
Bodde här 1 natt i mars 2024
Svar från Management 23 apr. 2024
Thanks very much for the 5-star review! We look forward to your next stay.

10/10 Fantastiskt

Christopher

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 23 apr. 2024
Thank you for the 5-star rating!

10/10 Fantastiskt

Angela K.

Gillade: Bekvämligheter
The hotel was very clean, front desk folks were friendly and helpful. Wood have been better if breakfast was included but we had a great stay.
Bodde här 2 nätter i mars 2024
Svar från Management 23 apr. 2024
Thank you so much for the 5-Star Review Angela! We are glad you enjoyed our property and staff. We also appreciate your feedback on breakfast being included. We look forward to welcoming you back soon.

10/10 Fantastiskt

Heather

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The service and room are great. The cookies exceptionally delicious. The only thing I would change is usb access added it to rooms.
Bodde här 1 natt i mars 2024
Svar från Management 23 apr. 2024
Thanks very much for the 5-star rating Heather! Glad that you had a great experience with us & we appreciate that feedback on the USB ports.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Place
Nice place, comfortable and good for a business trip. It could use some maintenance here and there but did not detract from the stay.
Bodde här 3 nätter i februari 2024
Svar från Management 23 apr. 2024
Thank you for taking a moment to review your experience. We look forward to your next stay.

8/10 Bra

Tony

Bodde här 1 natt i februari 2024
Svar från Management 23 apr. 2024
Thank you for taking a moment to rate your stay!

10/10 Fantastiskt

Jorge

Bodde här 2 nätter i januari 2024
Svar från Management 23 apr. 2024
Thank you for the 5-Star Rating!

4/10 Dåligt

Nicholas

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Look Around Before Deciding
The bathroom light was broken and flickered all night. I woke up to bit marks on my face that were not there before I went to sleep. There was a used condom underneath the night stand that didn't. Having to chose for myself I would NOT be staying there again. No USB chsrgers in the room. The only outlets that were somewhat usable were on the wall. The ones on the lamps the charging blocks just fall out so those couldn't be used.
Bodde här 1 natt i januari 2024

8/10 Bra

Cary

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Pool was supposed to be heated but that was the only problem.
Bodde här 1 natt i december 2023
Svar från Management 23 apr. 2024
Thanks so much for taking a moment to rate your stay. We do have a heated pool, but it is hard in the winter months to keep it up to temperature. We hope you all still enjoyed your stay.

2/10 Väldigt dåligt

Anna

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

William

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Granddaughters enjoyed the pool. Hotel was located in a good area to enjoy the city. Will return on our next trip.
Bodde här 2 nätter i november 2023
Svar från Management 23 apr. 2024
Thanks for the 5-Star Rating!

6/10 Okej

DENNIS

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
absolutely not what we expected for a double tree property. The young lady who at the desk was great!! Lamont from Maintenace was great. The problems we had after we checked in were handled quickly.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay in a clean hotel with friendly staff. Heated pool but wish they had a hot tub. Nice restaurant and bar. Will be staying here again!!
Bodde här 2 nätter i november 2023
Svar från Management 23 apr. 2024
Thanks for the 5-Star rating Matthew! We look forward to welcoming you back soon.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Management 23 apr. 2024
Thank you for the 5-Star Rating Jason!

10/10 Fantastiskt

Adam

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Management 23 apr. 2024
Thank you for the review Adam. We look forward to your next stay.

8/10 Bra

Tina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great venue! Great location!
Bodde här 1 natt i november 2023

4/10 Dåligt

Melissa

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is in need of a refresh. The finish onthe wood doors is showing a lot of wear and tear as just one example. There was no one at the desk to give us a folio at checkout. The breakfast buffet had a good selection. Unfortunately, it was not tasty. On the plus side, the room was a nice size.
Bodde här 2 nätter i oktober 2023

8/10 Bra

David

Reste med familjen
Gillade: Renlighet och personal och service
Would have been 5 stars, but the only comfortable chair was in fount of the air exchange unit and there was no way to turn the fan off.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

James

Bodde här 1 natt i oktober 2023
Svar från Management 23 apr. 2024
Thanks for the 5-Stars James! Safe travels until your next visit.

10/10 Fantastiskt

Mitchell

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenience
Bodde här 2 nätter i oktober 2023
Svar från Management 23 apr. 2024
Thanks for taking a moment to review your stay.

10/10 Fantastiskt

Sherryl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was pleasant and helpful. On site dining made our stay very simple. Location in the heart of the town was also very convenient.
Bodde här 3 nätter i oktober 2023

2/10 Väldigt dåligt

Lea

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Aldrig igen, ikke pengene værd
På ingen måde pengene værd, prisen skulle som minimum have været halveret. Værelserne var gamle og slidte, fugtige og lugtede af mug. Poolen var beskidt. Havde hellere sparet de penge og sovet i bilen.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Bradley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quick checkin, friendly staff!!
Bodde här 1 natt i september 2023
Svar från Management 23 apr. 2024
Thank you for taking a moment to review your stay!

6/10 Okej

Lee

Gillade: Renlighet, personal och service och rummets bekvämlighet
Only one issue, otherwise a good stay.
The stay was good, the Burger Bar was awesome. The only issue I had was my bank card was charged twice for a night’s stay before I even checked in, which took money out of my account I had for my trip. This was on a Saturday so my bank has yet to release the charge until the next business day.
Bodde här 1 natt i september 2023
Svar från Management 23 apr. 2024
Thank you for taking a moment to review your stay. We apologize regarding any billing error and hope you had a good stay otherwise. We are sorry for any issues that billing issue caused and hope you will be back again.

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i september 2023

10/10 Fantastiskt

JENIFER

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel. Loved the indoor/outdoor pool
Bodde här 1 natt i september 2023
Svar från Management 23 apr. 2024
Thank you for taking a moment to review your stay! We look forward to your next visit.

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice property I will definitely recommend this place
Bodde här 1 natt i september 2023
Svar från Management 23 apr. 2024
Thanks for the rating Jason! We hope you will be back again soon.

6/10 Okej

Lori

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dirty
Hotel was old, run down and dirty. Blood on the sheets, mirrors dirty, no soap in shower, dirty toilet.
Bodde här 2 nätter i september 2023
Svar från Management 23 apr. 2024
Thank you for taking a moment to review your stay. Your feedback will certainly be looked into as that doesn't meet our standards. We appreciate your feedback and safe travels until next time.

10/10 Fantastiskt

Marsha

Reste med sin partner
Gillade: Bekvämligheter
Convenient to shopping and dining, staff was friendly, pool was great!
Bodde här 1 natt i september 2023
Svar från Management 23 apr. 2024
Thank you for taking a moment to review your stay. We are happy you enjoyed our stay, staff & pool. We hope you will be back to visit soon.

6/10 Okej

James

Gillade: Renlighet och personal och service
Was a ok stay
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Thomas

No breakfast. The hallways are not air conditioned. The pool opens too late and closes too early and on top of that you overcharged me $40
Bodde här 1 natt i augusti 2023
Svar från Management 23 apr. 2024
Thanks for taking a moment to review your stay. We do have breakfast available, but it's not included in the room rate. We do apologize if you were not made aware of that. We hope you will give us another opportunity in future travels.

8/10 Bra

Carly

Bodde här 2 nätter i augusti 2023
Svar från Management 23 apr. 2024
Thank you for the 4-star Rating Carly.

10/10 Fantastiskt

Tony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very comfortable, convenient and worth it!
Bodde här 2 nätter i augusti 2023
Svar från Management 23 apr. 2024
Thank you for your review!

10/10 Fantastiskt

Dwight

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Management 23 apr. 2024
Thank you for your review!

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fast check in clean and spacious!
Bodde här 1 natt i juli 2023
Svar från Management 23 apr. 2024
Thanks for the review! We look forward to your next stay!

2/10 Väldigt dåligt

Eric

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Owners are OK with you suffering.
The building's air conditioner is broken and some of the upper floors are unfit for use. Despite that they will still take your reservation and your money without ever mentioning these issues. I could understand if this were a temporary issue. However, they have no intention of fixing the air conditioner this year. They are waiting until next year when they renovate. They should not be renting rooms with the building in this condition.
Bodde här 1 natt i juli 2023
Svar från Steve Lewis 28 juli 2023
Thank you for taking the time to share you helpful comments and we appreciate you staying with us. I completely understand your issue with the lack of AC in some areas and please know we are working hard to get it resolved as soon as possible. We placed an order for 7 rooftop AC units on March 15th of this year with an expected lead time of 20-24 weeks until delivery and installation. The manufacturer is making every attempt to speed up our order but they are limited due to the supply chain challenges. We are in constant contact with them to keep our order top of the list and we are pushing for the earliest delivery possible. I realize this does not resolve the issues during your stay but we truly are working hard to have it completely fixed as soon as possilbe. Thank you again for your feedback and for choosing to stay with us. Best Regards,Steve Lewis

10/10 Fantastiskt

Douglas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very pleased with our stay
Very clean room, super soft sheets. Very friendly staff even at max capacity
Bodde här 2 nätter i juli 2023

8/10 Bra

Rick

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
We love staying at this hotel when we come to Tennessee to visit family for our annual trip. It is convenient to many restaurants and shopping. The hotel over the years has not been updated and while it is good, it does need some TLC and attention. We will go again next time but hope to see some upgrades soon.
Bodde här 4 nätter i juli 2023

8/10 Bra

linda

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i juli 2023

2/10 Väldigt dåligt

brock

Gillade: Personal och service
Nice hotel and staff, but make sure youre not overcharged like i was. Stayed one night but was charged for two. So make sure before you leave property.
Svar från - Director of Sales 11 juli 2023
Thank you for taking a moment to review your experience. We have looked into your charges and confirmed with Merchant Services you were in fact only charged once. You may have a pending authorization that hasn't been released by your bank. We can assure you we only charged once.

10/10 Fantastiskt

Shirley

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

6/10 Okej

PAUL

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Anthony

Bodde här 2 nätter i juni 2023

6/10 Okej

Lisa

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Charlene

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We thoroughly enjoyed our night in Johnson City. Breakfast was available at the restaurant on-site for a fee. Staff was extremely friendly. Room was spotless. The bed was very comfortable.
Bodde här 1 natt i juni 2023