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Recensioner av Fairway Hotel & Spa

4 out of 5
Fairway Hotel & Spa
Plot 1-2 Kafu Road, Kampala

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 66 av 164 recensioner" "
8 - Bra i betyg. 64 av 164 recensioner" "
6 - Okej i betyg. 19 av 164 recensioner" "
4 - Dåligt i betyg. 11 av 164 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 164 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

9,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Stefan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Stefan, We are glad to see that you had a pleasant stay at our premises! We hope to see you in the near future!

10/10 Fantastiskt

Bengt

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt upplevelse
Perfekt upplevelse med väldigt hög standard på rummet, bekväma sängar samt faciliteterna på hotellet med bra pool, frukostbuffé och wifi. Hotellet har modern standard med hög säkerhet och bevakning. Det som utmärker hotellet är den serviceminded och hjälpsamma personalen.
Bodde här 2 nätter i juni 2022
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Bengt, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at our premises.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.

8/10 Bra

Helen

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 2 nätter i januari 2019
Svar från Ali 17 jan. 2019
Dear Guest, Thank you for taking time to review about Fairway Hotel, I am happy to read that you enjoyed your stay with us. We look forward to your next stay with us. Kind Regards,

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Good Standard but not luxary
Wery good but the taxi drivers who are allowed to stay outside the reseption is terrible expensive More than dubble rate that the reseptionist told us
Bodde här 3 nätter i februari 2018
Svar från Fairway Hotel 26 feb. 2018
Thank you very much for staying with us, hope you had a wonderful stay . Thank you for the feed back, We apologize for that inconvenience,we shall talk to the drivers so that they don't do that . Looking forward to welcoming you again to fairway Hotel and Spa.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2017

8/10 Bra

Johan, Lund

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel but bad wifi
Me and my gf had a great time at Fairway hotel. The staff is very friendly and service minded. Food in the restaurant was very good. Wifi quite bad but so many good films on tghe cable TV.

8/10 Bra

Janne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

sabine, Stockholm

Gillade: Renlighet och personal och service
Lugnt område, nära golf-banan, med god mat
Reste med min dotter, vet inte hur det skall klassificeras. Trevlig personal. Dock lämnar gymmet mycket för övrigt att önska. Instruktören där var trevlig men apparaterna mycket undermåliga. Skärpning!! Poolen och dess personal förtjusande. Trevligt att kunna beställa lunch till poolen. Bekvämt med läget så nära golfbanan, önskar att hotellet hade ett avtal med golfbanan, vilket skulle ha kunnat innebära bättre villkor för oss som green-fee gäster. Trevlig indisk restaurang på hotellet, bra mat.

10/10 Fantastiskt

Martha, Gates Mills

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place to stay with excellent staff and very nice restaurant. I lovely oasis in the middle of bustling Kampala
Bodde här 5 nätter i mars 2024
Svar från Ademun Sarah Guest Relations Manager. 12 apr. 2024
Dear Martha, We deeply appreciate your decision to stay with us at Fairway Boutique hotel. Your feedback means a lot to us. Serving you has been and will continue to be an absolute delight. Thank you!

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
As always, a relaxed freindly welcome and a peaceful haven in Kampala close to all the central offices.
Bodde här 4 nätter i februari 2024
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Andrew, we are glad to hear that you have enjoyed your recent stay at Fairway boutique Hotel. We always ensure that our guests have a comfortable and a memorable stay at our premises. We hope to see you in the near future!

10/10 Fantastiskt

Eric

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice location in the city center and the property was very well kept up. The rooms are excellent.
Bodde här 2 nätter i januari 2024
Svar från Ademun Sarah Guest Relations Manager. 23 jan. 2024
Dear Eric, we would like to thank you for choosing to stay with us at the Fairway Boutique Hotel. Thank you so much for taking your time to share with us this 5/5 rating. Management will share this glowing review with the rest of the team.We all look forward to welcoming you back in the near future.Regards

10/10 Fantastiskt

Kevin

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Nice Hotel
A very nice hotel that offers good value for money. This hotel is located near the city centre. The staff very courteous, friendly and obliging. The food excellent. The rooms modern, very clean and well presented. The only negative is that the sheets, though clean were stained. I will definitely stay here again.
Bodde här 1 natt i december 2023
Svar från Ademun Sarah Guest Relations Manager. 16 dec. 2023
Dear Kevin,We're glad to hear that you had a positive experience overall at the hotel! It was a tremendous privilege to have been your chosen destination. It's very unfortunate that the stained sheets were a downside for you, Despite that, it's good to know that you would still consider staying with us again. Looking forward to making your next stay more comfortable and enjoyable.

8/10 Bra

Kristin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff are the greatest asset, very friendly, helpful and caring. The hotel also responds promptly to requests and feedback. They could do better with environmental concerns such as waste and water by not automatically washing towels every day and taking soap that is still usable.
Bodde här 4 nätter i oktober 2023
Svar från Ademun Sarah Guest Relations Manager. 16 dec. 2023
Dear KristinWe deeply appreciate your decision to stay with us at Fairway Boutique hotel. Your feedback means a lot to us. Serving you has been and will continue to be an absolute delight. Thank you!

8/10 Bra

Jonathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nondescript
Good not great. All very acceptable but the kind of property that you wouldn't care if you never saw it again. The upper end of average throughout except for the lack of parking which is shameful.
Bodde här 1 natt i juni 2023
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Jonathan, thank you for taking the time to share your feedback. we appreciate your honest review and apologize for any inconvenience caused by lack of parking. We understand how important it is for our guests to have convenient parking options. Your comments have been noted, and we will work towards improving this aspect of our property. We hope to have the opportunity to provide you with a better experience in the future..

10/10 Fantastiskt

Mohamed

Bodde här 3 nätter i maj 2023
Svar från Ademun Sarah Guest Relations Manager. 29 maj 2023
Dear Mohamed,Thank you for your full marked rating that you have given us.

4/10 Dåligt

DANIEL

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
This hotel has definitely a soul. It has a nice garden and swimming pool area , but it is extremely noisy , nearly every night with music , songs and people laughing and shouting , which is nice , but should be hold away from the rooms area .This noise till sometimes 2 am and more !! The other bad point is the very poor quality of the beds . When talking about over 100€ per night , we expect a good quality bed. It is a pity because it has a true charm .
Bodde här 4 nätter i mars 2023
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Daniel, we are really sorry to hear about your experience with the noise from the music and the poor quality of the bed during your stay. We understand how important sleep is, and we are taking steps to address these issues. We have recently installed soundproof windows to minimize any external noise, and we are actively looking into purchasing new beds to ensure our guests have the utmost comfort. We appreciate your feedback and hope to have the opportunity to make it up to you in the future. Thanks for bringing this to our attention!

10/10 Fantastiskt

Moses

Bodde här 1 natt i februari 2023
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Moses, We are glad to hear that you had a lovely stay at Fairway Boutique Hotel .We hope to see you in the near future!

10/10 Fantastiskt

Priyen

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Simply amazing
Bodde här 4 nätter i januari 2023
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Priyen, Thank you for taking the time to let us know about your experience while staying with us at Fairway Boutique Hotel. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Can you kindly provide us with the further information regarding your stay, which will help us to investigate further. I hope you choose to stay with us again when your travels bring you back to Kampala Uganda .

6/10 Okej

Christian

Affärsresenär
Gillade: Renlighet och personal och service
Fine
My room was located right out to the road which created noise. otherwise a nice hotel
Bodde här 4 nätter i januari 2023
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Christian, thank you so much for taking the time to share your experience. We are thrilled to inform you that we recently installed soundproof windows in our hotel rooms, we understand the importance of providing a peaceful environment for our Guests. We also have quite rooms available for those seeking an even more serene experience. We appreciate your feedback and hope to welcome you back in the near future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thanka again!

8/10 Bra

Jonathan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location, good service, good option
Ah look......it's okay. There is nowhere near enough parking, the restaurant choices are limited but the location is good. It's the best option this central. And they finally finished the gym!
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Sie Kevin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good
My stay at Fairway hotel was very good. I liked the outdor activities. The room design was beautiful however it’s old and Water was leaking from the bathroom to under the bed and the floor of the sink. I informed the front desk about 3 times and they finally sent someone to fix it. But it didn't help because the water kept leaking every time we took a shower. To avoid making complaints, I moved to another hotel. Other than that leaking problem, it's a good hotel that I recommend.
Bodde här 4 nätter i augusti 2022

10/10 Fantastiskt

Rehma

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
no comment
Bodde här 2 nätter i juli 2022
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Rehma, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, can you kindly provide us with the further information regarding your stay. It is always the guest feedback which is valuable in order to provide our services in the future. I hope you choose to stay with us again when your travels bring you back to Kampala Uganda.

8/10 Bra

Kenneth

Bodde här 6 nätter i juli 2022
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Kenneth, We are glad to see that you had a wonderful stay at Fairway boutique Hotel .We hope to see you in the near future!

10/10 Fantastiskt

Nora, Snoqualmie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2022
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Nora, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Can you kindly provide us with the further information regarding your stay, which will help up us to investigate further. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Upgraded
I have stayed here a few times this year and really like the property. Service is excellent - probably the best in Kampala - Sarah, Christopher, Phillip, Sharon and Florence deserve a special mention. Pleasantly surprised to get a room upgrade at check-in. A fantastic central Kampala option - especially when they finally finish the gym upgrade!
Bodde här 1 natt i juli 2022
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Jonathan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at our premises. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.

10/10 Fantastiskt

rod

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Exceptional
This is without doubt the best city hitel in Kampala! The staff are outstanding. Front desk and guest services exceptional !
Bodde här 14 nätter i maj 2022

10/10 Fantastiskt

Takashi

Bodde här 4 nätter i maj 2022
Svar från Ademun Sarah Guest Relations Manager. 11 mars 2024
Dear Takashi, we would like to thank you for choosing to stay with us at the Fairway Boutique Hotel. Thank you so much for taking your time to share with us this 10/10 rating. Management will share this glowing review with the rest of the team. We all look forward to welcoming you back in the near future. Regards

10/10 Fantastiskt

Willem

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fijn hotel!
Uitstekende kamers, mooi modern en ruim. Fantastische stortdouche. Zwembad ok maar lijkt wat onderhoud nodig te hebben. Indiaas restaurant fantastisch. Medewerkers supervriendelijk en behulpzaam.
Bodde här 4 nätter i maj 2022

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i maj 2022

8/10 Bra

Benoît

Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Hetalkumar

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the location is excellent
Bodde här 7 nätter i maj 2022

8/10 Bra

Clinton

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and affordable hotel
Good breakfast...Amazing brewed african tea. Rooms could do with a little TLC. Comfortable bed. Amazing shower system.
Bodde här 1 natt i april 2022

8/10 Bra

Petr

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
High-end hotel for a high price
The rooms are of good quality, so is the bathroom. My balcony was to the quiet botanical garden which was very nice. Rooms on the other side of the building facing the road are loud. Breakfast buffet is good, the choice is just OK. Very helpful staff which prepared an extra early breakfast for me when I was leaving to a national park trip --> thank you! The only weakness I noticed was the weak Wifi in the room. Paying for an executive room I would expect a stable, strong signal
Bodde här 6 nätter i april 2022

10/10 Fantastiskt

tara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked: very kind, helpful staff, excellent breakfast. Could be better: the transitional fitness center was pretty poor. I'm sure the new and improved one will be great, but the interim one leaves a bit to be desired.
Bodde här 5 nätter i april 2022

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic staff attitude
Without question the best servuce in any hotel in Kampala. Remarkably EVERYONE on the staff seems to get it and that makes staying here grear. Food good, location great, ambience pleasing, staff fantastic. Special thanks to Florence, Valerian, Penlope, Phillip and Sarah. Now my go to Kampala property
Bodde här 3 nätter i mars 2022

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Service in Uganda
I wasn't expecting much but was absolutely blown away by the level of service from nearly everyone at this property. From a tangible overall commitment to guests to some small but brilliant touches from individual staff members the level of service and attention to detail was better than I have seen anywhere in Uganda - and I have been here for more than 10 years, Bravo Fairway, I have already booked my next stay.
Bodde här 5 nätter i mars 2022

10/10 Fantastiskt

Alice

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely and comfortable
This was my first stay in Kampala, and Fairway was a really nice part of my stay. The grounds are beautiful and provide a little fresh air as a break from traffic exhaust on the streets. Very pleasant and professional staff - my room was really well kept. The restaurant was quite good and convenient to have on the grounds. Very reliable wifi too!
Bodde här 6 nätter i mars 2022

10/10 Fantastiskt

Allan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff are extremely genuine and friendly. I loved the boutique feel of the place. The gardens are the best part of the property, I loved exploring the different plants and flora. The rooms are very well designed.
Bodde här 1 natt i mars 2022

8/10 Bra

Philip

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Godt hotel med fin standard
Gode dage på Fairway. God beliggenhed og fin restaurant med varieret mad. Nogen variation i rum og pt et ikke fungerende motionscenter.
Udsigt fra rum i front
Bodde här 3 nätter i januari 2022

2/10 Väldigt dåligt

Philippe

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Never again
Never again . Very noisy at night , wedding party , people talking load in the corridor until late 2 or 3 am Breakfast correct but no have place for seat when it is raining bcoz it is out door dinning place . Have only one bottole of water for 2 person , the door of batheroom need to be repairing , the general standard is not matching of the price , better to staid in the Hilton for simular range of prices .
Bodde här 1 natt i maj 2021
Svar från Management 1 juni 2021
Dear Mr. Philippe, Thank you for choosing Fairway Hotel for your recent stay in Kampala. We sincerely apologize for the bad experience you had during your stay with us and we truly appreciate your feedback for it gives us a chance to improve. We are looking into improving the outdoor dining for breakfast, and are creating a more suitable and convenient breakfast area We truly care about our guests at fairway Hotel and we request you give us another chance to make it up to you on your next stay. We look forward to welcoming you again and will ensure that on your next stay you have a great memorable experience.

8/10 Bra

PEDRO

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2021
Svar från Management 8 apr. 2021
Thank you for your feedback Mr. Pedro

10/10 Fantastiskt

Poul

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Service
Very friendly and helpful staff.
Bodde här 2 nätter i mars 2021
Svar från Management 18 mars 2021
Dear Poul, We are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location/friendly staff .. I don’t want to add anymore
Bodde här 19 nätter i december 2020
Svar från Management 1 mars 2021
Dear Guest, Thank You for your review and forchoosing Fairway Hotel.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2020
Svar från Management 1 mars 2021
Dear Guest, Thank You for your review and for choosing Fairway Hotel.

10/10 Fantastiskt

Peter Nicolaj

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2020
Svar från Management 7 nov. 2020
Dear Peter, We are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

4/10 Dåligt

Andrea

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Nice hotel bad managed
Restaurant not good, service could improve A lot! I paid my bill the night before departure because I was leaving at 6:45 and at My leaving they had the guts to ask me for some unpaid bills!! I told I was in a hurry and they should wake up and learn how to work better!
Bodde här 3 nätter i oktober 2020
Svar från Okware Vicent 14 okt. 2020
Dear Andrea, Thank you very much for your feedback. We apologize for not meeting your expectations during your stay. As indicated in your review, we are going to work on improving on those specific areas. Trust that we shall meet your full expectations the next time we host you at the hotel.

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i juni 2020
Svar från Management 4 aug. 2020
Dear Guest, we are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Fantastiskt

Sally, Valencia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay at the Fairway. The rooms are very well designed and had lots of room. The staff are very friendly and became my friends. I was happy to see they were all wearing masks and ensuring I was safe.
Bodde här 1 natt i juni 2020
Svar från vicent 20 juli 2020
We are very grateful that you stayed with us and hope to see you back very soon. Thank You for choosing Fairway Hotel.

10/10 Fantastiskt

Allan, USA

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very well-Located boutique property. The traffic in Kampala is absolute madness, so I was glad my hotel was in a central location. The staff are incredibly friendly and go out of their way to make you feel comfortable.
Bodde här 1 natt i juni 2020
Svar från vicent 27 juli 2020
Thank you so much for chosing Fairway Hotel , We hope to see you soon

8/10 Bra

Serendipity

Bodde här 7 nätter i mars 2020