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Recensioner av Novotel Kochi Infopark

5 out of 5
Novotel Kochi Infopark
Kakkanad, Kanayannur, Kerala

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 28 av 49 recensioner" "
8 - Bra i betyg. 9 av 49 recensioner" "
6 - Okej i betyg. 7 av 49 recensioner" "
4 - Dåligt i betyg. 3 av 49 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 49 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Elin

Gillade: Personal och service
Bodde här 6 nätter i februari 2019

10/10 Fantastiskt

Praphatsorn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel, nice and clean, Amazing food and very good service,
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

RAMESH

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Property is Good in bathroom water floating all time that hotel people has to short out.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Reeti

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Vinod

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
very disappointed with the front desk staff attended(As***ni)
Bodde här 2 nätter i oktober 2023
Svar från Gayatri BIST 10 okt. 2023
Dear Vinod,Thank you for the review. Sorry the experience did not live upto your expectations. Your feedback is very important to us and I am grateful to you for highlighting. I have taken it up very strongly with the concerned Department Heads of the hotel and personally looking into it to ensure proper training in provided to all associates. It is not a norm to receive feedback such as this and you have my assurance that it will not happen again. I truly hope that you will give us an opportunity to serve you better in the near future.Best Regards,Gayatri BISTGeneral Manager

10/10 Fantastiskt

Rubin

Bodde här 2 nätter i augusti 2023

6/10 Okej

Blesson, DES PLAINES

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter

8/10 Bra

Are

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Decent business hotel, but could use a refresh
Decent place, but need some upgrading and refreshment. Room was good. Fitness center was not very good, no AC, some equipment not working. Bar and restaurant was decent. Overall service was good.
Bodde här 5 nätter i juni 2023

10/10 Fantastiskt

Viveak

Bodde här 2 nätter i april 2023
Svar från Gayatri BIST 7 maj 2023
Dear Viveak,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services and amenities. Your accolades have been shared with entire team. It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Best Regards,Gayatri BISTGeneral Manager

8/10 Bra

Joby

Bodde här 1 natt i april 2023

4/10 Dåligt

Kartik

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It was a disappointing stay from check-in experience, to room allocation, to in-room dining and the staff interaction - overall was quite disappointing . I guess there is a reason why the price is chepare than a Four points sheraton
Bodde här 2 nätter i april 2023
Svar från Gayatri BIST 7 maj 2023
Dear Kartik,Thank you for the review. Sorry the experience did not live upto your expectations. Your feedback is very important to us and I am grateful to you for highlighting. I have taken it up very strongly with the concerned Department Heads of the hotel and personally looking into it to ensure proper training in provided to all associates. It is not a norm to receive feedback such as this and you have my assurance that it will not happen again. I truly hope that you will give us an opportunity to serve you better in the near future.Sincerely,Gayatri BISTGeneral Manager

10/10 Fantastiskt

Saurabh

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recommended place in Infopark
Excellent room conditions. Very friendly staff. They helped arranged backwater tour and accommodated all of our requests regarding rooms and services.
Bodde här 7 nätter i februari 2023
Svar från Gayatri BIST 23 mars 2023
Dear Saurabh,Thank you for taking the time to write a review about your recent experience at the Novotel Kochi Infopark. It is a pleasure to read that you enjoyed your stay with us. Your appreciation of our staff means a lot to us. I look forward to welcoming you back in the near future.Best Regards,Gayatri BISTGeneral Manager

10/10 Fantastiskt

SAJI

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Novotel Kochi
Excellent place with excellent resources and service. Courteous staff, great pool and very good food.
Bodde här 1 natt i december 2022

6/10 Okej

Srinivas

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
I had to repeatedly ask for towels. The bathroom was out of shower gel. TV did not work, after multiple reminders, some one came and fixed it. Overall okay service.
Bodde här 2 nätter i september 2022
Svar från GM 4 okt. 2022
Dear Srinivas, We sincerely apologize for the lapse in service which is definitely not a reflection of the hospitality that we delight our guests with. Your points have been noted and addressed with the highest importance it deserves. Please be rest assured that we would take best of care to you and your guests while you come back to stay at Novotel Kochi Infopark. Looking forward to hear from you. Sincerely, Gayatri BIST General Manager

10/10 Fantastiskt

James, Cary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience. Courteous staff. Awesome breakfast
Bodde här 1 natt i september 2022
Svar från Gayatri BIST 11 sep. 2022
Dear Mr.James,Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services and amenities. Your accolades have been shared with entire team. It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience.Sincerely,Gayatri BISTGeneral Manager

8/10 Bra

NISHAJ

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Nishit

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was excellent and extremely helpful especialky the chef and the reception staff
Bodde här 4 nätter i maj 2022

10/10 Fantastiskt

Oriyomi, Redhill

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service from all we encountered at the hotel.
Bodde här 5 nätter i april 2022

8/10 Bra

Thomas

Gillade: Renlighet, personal och service och rummets bekvämlighet
Good
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
There was some issues regarding the booking but they sorted it out without any problems. My guest was checked in on time and the stay was comfortable. Service was excellent
Bodde här 2 nätter i mars 2022

8/10 Bra

Kurian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2021

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad stay experience
Dirty linen were provided, rooms were not clean, poor customer service by staff
Bodde här 2 nätter i november 2021

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
It was good, it would have been better if the pool was available but no complaints as we are in the middle of a pandemic!
Bodde här 2 nätter i januari 2021

6/10 Okej

Alexander job

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Rooms but can be better at breakfast
Rooms were excellent and the overall service was good. Buffet breakfast was below par and they did not have stock of eggs during breakfast time which is not a good excuse. The restaurant service was below average but front desk was effecient.
Bodde här 2 nätter i november 2020

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020
Svar från Chandan Thakur, General Manager 27 feb. 2020
Dear Guest, Thank you for rating us. we wish to see you back soon. Regards

10/10 Fantastiskt

Michiel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful hotel
After a month traveling it was such a delight to check in here. Lovely staff, very comfy room and good breakfast. Highly recommended.
Bodde här 1 natt i februari 2020
Svar från Chandan Thakur, General Manager 27 feb. 2020
Dear Michiel, Thank you for such nice and wonderful feedback. we wish to see you back in future. Warm Regards

10/10 Fantastiskt

Subir

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best in Class in Kochi
Very good stay.
Bodde här 1 natt i februari 2020
Svar från Chandan Thakur, General Manager 27 feb. 2020
Dear Subir, Thank you for such nice and wonderful feedback. we wish to see you back in future. Warm Regards

8/10 Bra

Suresh

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very pleasant and helpful staff.
Bodde här 1 natt i januari 2020
Svar från Chandan Thakur 31 jan. 2020
Dear Suresh, Thank you for such wonderful comment and rating. Do visit us again.

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i januari 2020
Svar från Chandan Thakur, General Manager 31 jan. 2020
Dear Guest, Thank you for giving us valuable rating. Do visit us again. Regards

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Universally lovely staff, exceptionally clean, and fresh and modern facilities.
Bodde här 4 nätter i november 2019
Svar från Chandan Thakur 17 dec. 2019
Dear Guest, Thank you for giving us your valuable feedback. Do visit us again. Kind Regards

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great modern hotel close to Kochi Airport
The hotel is only 1 year old and close to the airport which is convenient. Very modern. food and service staff are excellent. Real value for money.
Bodde här 5 nätter i november 2019
Svar från Chandan Thakur 17 dec. 2019
Dear Guest, Thank you for giving us your valuable feedback and do visit us again. Kind Regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i oktober 2019

6/10 Okej

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Ahmed

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juli 2019

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service och bekvämligheter
Great facilities and the staff are friendly. Bit hard to work out what you are being charged for and how much at times - eg. internet - sometimes I got charged twice for the day, sometimes once. Very relaxing place to stay.
Bodde här 1 natt i juli 2019

8/10 Bra

ALIAKSEI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från Sachin Maheshwary 15 juli 2019
Dear Aliaksei, Thank you for reviewing us on Expedia.com. It was our pleasure to serve you while your stay with us. We look forward for your upcoming stay with us.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extremely clean an well kept. Modern and new finishings. Wonderful food and friendly staff.
Bodde här 7 nätter i juni 2019
Svar från Sachin Maheshwary 15 juli 2019
Dear Abdulrahman, Thank you for choosing Novotel Kochi Infopark as your hospitality partner and Thank you for such lovely comment, we will share your feedback with the entire team. We would look forward for your upcoming stay with us.

4/10 Dåligt

Verifierad resenär

Reste med sin partner
The food the food the food the food the food the food
Bodde här 1 natt i april 2019
Svar från Sachin Maheshwary, General Manager 15 juli 2019
Dear Guest, Thank you for reviewing with us and we are happy to know that you liked our services. we look forward for your upcoming stay with us.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i april 2019
Svar från Sachin Maheshwary, General Manager 15 juli 2019
Dear Guest, Thank you for your feedback in expedia. We look forward for your future stay with us.

10/10 Fantastiskt

shola

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i april 2019

8/10 Bra

Ming

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I selected this hotel based on it's location - close to where I will be work for the week. Breakfast was included in the price and it was very nice. I also had diner buffet of the hotel 6 days in a roll and enjoyed it. The room was clean and spacious - the morning view was beautiful. The stuff was friendly and my requests were handled quickly. For foreigners, the only drawback is that the entrance was on a busy and narrow road with no side walk.
Bodde här 6 nätter i februari 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
good hotel but far away from Airport earlier not knowing.
Bodde här 2 nätter i januari 2019
Svar från Sachin MAHESHWARY 6 feb. 2019
Dear Guest, It was a pleasure to have you stay at Novotel Kochi Infopark, and thank you for posting review of your stay on Expedia. I would like to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

10/10 Fantastiskt

JOYCE

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was incredibly helpful and attentive. Enjoyed my stay there immensely.
Bodde här 1 natt i december 2018
Svar från Sachin MAHESHWARY 6 feb. 2019
Hello Joyce, Thank you for staying at Novotel Kochi Infopark, and for sharing feedback of your stay on this platform. Your generous praise of our hospitality, the service encourages us to create great memories for our guests. The team and I, look forward to the pleasure of welcoming you back to your home in kochi. Sincerely, Sachin MAHESHWARY General Manager

10/10 Fantastiskt

Bhavna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2018
Svar från Sachin MAHESHWARY 8 feb. 2019
Dear Bhavna, Thank you for the time taken to write this wonderful review on your stay with us. Sincerely, Sachin MAHESHWARY General Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i november 2018
Svar från Sachin MAHESHWARY 6 feb. 2019
Dear Guest, Thank you for choosing Novotel Kochi Infopark as your preferred accommodation. We look forward to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

8/10 Bra

Shreyas Satish

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Warm Family Stay
Had a good time at the hotel. Good staff. The hotel in a much quieter part of the city. Had a relax stay. Breakfast was included and was decent.
Bodde här 1 natt i oktober 2018
Svar från Sachin MAHESHWARY 6 feb. 2019
Dear Shreyas, Thank you for choosing Novotel Kochi Infopark as your preferred accommodation. I am thrilled to read that you have thoroughly enjoyed all the services & our ambassadors took an excellent care of you during entire stay. I look forward to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

10/10 Fantastiskt

Garth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great new hotel in the Carnival Infopark
Impressive from the service to the food to the design of the hotel itself. Really enjoyed the stay there. Top- notch hotel.
Bodde här 2 nätter i oktober 2018
Svar från Sachin MAHESHWARY 6 feb. 2019
Hello Garth, Thank you for staying at Novotel Kochi Infopark, and for sharing feedback of your stay on Expedia. We are very happy to read that you have rated us as the “One of the best hotels in the city”. Your generous praise of our hospitality, the food, the room and the service encourages us to create great memories for our guests. I look forward to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager

10/10 Fantastiskt

Sunil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Nice experience
Bodde här 2 nätter i juli 2018
Svar från Sachin MAHESHWARY 6 feb. 2019
Hello Sunil, Thank you for staying at Novotel Kochi Infopark, and for sharing feedback of your stay on Expedia. I wish to welcome you back soon. Sincerely, Sachin MAHESHWARY General Manager