Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 204 av 417 recensioner" "
10 - Fantastiskt
204
8 - Bra i betyg. 136 av 417 recensioner" "
8 - Bra
136
6 - Okej i betyg. 41 av 417 recensioner" "
6 - Okej
41
4 - Dåligt i betyg. 20 av 417 recensioner" "
4 - Dåligt
20
2 - Väldigt dåligt i betyg. 16 av 417 recensioner" "
2 - Väldigt dåligt
16
8,8/10
Renlighet
9,0/10
Personal och service
7,8/10
Bekvämligheter
8,0/10
Boendets skick och faciliteter
8,0/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Bengt
6 jan. 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Superhotell förutom poolen
Mycket bra allt utom poolen som var extremt grund. 90 cm till 120 cm djup.
Extremt trevligt att de bjuder på solnedgångskryssning.
Bengt
Bodde här 2 nätter i januari 2018
8/10 Bra
David, Stockholm, Sweden
23 jan. 2016
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best hotel of our Kerala trip
The best hotel we stayed åt in Kerala. Location was perfect, near all shopping of marine drive, Broadway and MG road. Good for excursions, near the ferry to fort kochi. The food was the best of all the hotels we stayed at, it was proper Kerala food and not adjusted to western taste. I will definitely stay here again next time in Cochin.
David
10/10 Fantastiskt
Jennie, Sweden
26 dec. 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bästa hotellet i Cochin!
vår första vistelse i Indien började på detta hotell, och det kunde intebli bättre start än så! Taxin från hotellet väntade på oss på flygplatsen trots att vi blev sena. Sedan blev vi väk bemötta av all personal på hotellet som gjorde det lilla extra för oss och barnen så att vi fick det riktigt bra. God mat, rent hotell, lokalisationen samt den fantastiska servicen gjorde att vi mer än gärna bokar detta hotell igen.
Jennie
8/10 Bra
Gunilla
23 mars 2015
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gunilla
10/10 Fantastiskt
Jonas, Knivsta
29 nov. 2014
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One of the best located hotel in Ernakulam
Ended our Kerala tour with four nights at this hotel. Since the first two hotels were more luxurious, during our trip, we found this one not as good of course. But on the other hand the price was less than half so you can't really expect the same. Staff was excellent and very helpful. Try the Chinese/Thai restaurant! You will not be disappointed.
Jonas
8/10 Bra
Verifierad resenär
30 juni 2014
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel with helpful emplyees, Food was great, clean room. Only downside is that the area is quite boring. And the hotel is a bit old.
Verifierad resenär
8/10 Bra
Verifierad resenär
6 jan. 2014
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location in Ernakulam
Good hotel with helpful staff in the lobby. Efficient check-in and check-out. The hotel however does feel more like 4 star than 5 star. Rooms are functional and good but a bit worn-out. We had a room facing the city which made for a lot of traffic noise and honking during the day, but it became a little better in the evening and night. If possible try and get a room facing the ocean as they might be quieter. The hotel is within walking distance to Broadway and the Jetty (where ferries depart to Fort Kochi). All in all we had a good stay at this hotel and if needing a place to stay in Ernakulam we would definitely consider booking The Gateway again.
Verifierad resenär
8/10 Bra
ABRAHAM, COLUMBIA
Reste med familjen
19 maj 2024
Gillade: Renlighet, personal och service och bekvämligheter
GOOD
ABRAHAM
Bodde här 2 nätter i maj 2024
10/10 Fantastiskt
benedict
5 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
benedict
Bodde här 1 natt i april 2024
10/10 Fantastiskt
Neelakandha
Reste med familjen
2 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in the city. Reasonably well maintained; the staff very friendly and helpful.
Neelakandha
Bodde här 3 nätter i april 2024
6/10 Okej
Wilson, Montreal
6 apr. 2024
Gillade: Personal och service och boendets skick och faciliteter
The Vivanta is undergoing slow renovations so it’s not fair to make this a review of the hotel as a whole. It’s just the first room I was assigned was a throwback to the 1970s and with the mold in the bathroom attesting to the passing of decades. I was moved to another room which was somewhat more from our own time. But then the keycard reader kept locking me out so they had to reprogram it or something. Anyhow the positives: the restaurant and bar are very nice spaces with pretty good food and drink. You can walk straight out to Marine Drive walkway, which is nice being right by the sea (but also somewhat sad and smelly—I know this is supposed to be the positive part!). The water metro (ferries) is just five minutes away by foot so you can easily get to Fort Kochi for historical sightseeing and pretty good shopping and dining, it’s an amazing 6 rupees. Overall I had a relaxing time and the staff and public spaces helped with that.
Wilson
Bodde här 2 nätter i april 2024
10/10 Fantastiskt
Johnson
28 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Johnson
Bodde här 2 nätter i mars 2024
Svar från Vivanta Ernakulam 29 mars 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
8/10 Bra
Miriam
22 mars 2024
Miriam
Bodde här 2 nätter i mars 2024
8/10 Bra
Verifierad resenär
Reste med familjen
12 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Another enjoyable visit
I have been using this hotel for more than 10 years visiting two or three times a year.
The hotel is undergoing a phased refurbishment.
During this stay we had a problem with the room lock which got quickly replaced.
The overall standard of service experienced was still maintained at its usual historic level.
Verifierad resenär
Bodde här 12 nätter i januari 2024
Svar från Vivanta Ernakulam 12 feb. 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Saneej PottakkadGeneral Manager
10/10 Fantastiskt
Priya
8 feb. 2024
Priya
Bodde här 1 natt i januari 2024
Svar från Vivanta Ernakulam 10 feb. 2024
Dear Guest,Greetings from Vivanta Ernakulam, Marine Drive!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Sankar
3 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Much improved
The physical condition of the hotel has improved significantly since my last visit. Breakfast buffet is very good, dinner buffet in Bubble cafe could be better for the price
Sankar
Bodde här 2 nätter i januari 2024
Svar från Vivanta Ernakulam 3 feb. 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Cory
30 jan. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cory
Bodde här 1 natt i januari 2024
Svar från Vivanta Ernakulam 3 feb. 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
4/10 Dåligt
JIJU
29 jan. 2024
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay was good. Nice location of hotel , but Hotel is very run down . The Manager at the reception was trying to convince us that the coffee shop is not open due to Covid conditions and they have not got a Chef yet . This was very absurd . We told them to leave Covid behind us and move forward.
JIJU
Bodde här 1 natt i januari 2024
Svar från Vivanta Ernakulam 3 feb. 2024
Dear Guest,Greetings from Vivanta, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Hiroyuki
18 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hiroyuki
Bodde här 7 nätter i januari 2024
Svar från Vivanta Ernakulam 20 jan. 2024
Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
10/10 Fantastiskt
mohan
Reste med familjen
11 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff and service were always, and continue to be, excellent. The recent renovation of the hotel as part of its up-gradation to Vivanta is very well done.
mohan
Bodde här 1 natt i januari 2024
Svar från Vivanta Ernakulam 20 jan. 2024
Dear Mr. Mohan,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
4/10 Dåligt
Varun M
8 jan. 2024
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Varun M
Bodde här 1 natt i januari 2024
4/10 Dåligt
Neha
Reste med familjen
4 jan. 2024
Gillade inte: Renlighet och boendets skick och faciliteter
Vivanta Ernakulam was outdated, the bathroom smelled like urine, there were cracks in the floor, the shower was broken and it was far from a luxury hotel. Every part of the hotel except the lobby required renovation. The breakfast buffet had old, dry stale food and everything was cold. There were also limited options. The surrounding area smelled like sewage so I do not suggest walking by the water. The staff was less than enthusiastic to help and honestly seemed snobby. I would never stay again and cannot believe we paid as much as we did for a hotel like this.
Neha
Bodde här 3 nätter i december 2023
Svar från Vivanta Ernakulam 20 jan. 2024
Dear Guest At the outset, I would like to thank you for allowing us to be of service to you. At Vivanta Ermakulam!, we are committed to delivering an unparalleled hospitality experience and delight throughout their stay.Please be assured that I have made a note of your feedback and have shared it with the concerned departments to ensure such incidents do not occur in the future. I hope you would treat this incident in isolation and give us another opportunity to showcase our signature Vivanta Ermakulam, experience.I look forward to welcome you on your next visit soon.Warm regards,Saneej Pottakkad
8/10 Bra
Nidhi
3 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a good hotel if you wish to be in the central area of Kochi. The ferry to fort kochi is close at hand and you are smack on marine drive in ernakulam. The hotel gave me a room on the top floor with a harbor view as booked (so I do not think I received a complimentary upgrade). But the room was fine and had a lovely view and was in the section that has been newly renovated. But the swimming pool area had massive construction work that was noisy and made the use of the pool unpleasant. The hotel should have warned me when I booked the room but did not do so. And you cannot open the room windows which means no fresh air. That apart a good hotel, evidently transitioning to Vivanta. Ask for a room on the top two floors.
Nidhi
Bodde här 5 nätter i december 2023
Svar från Vivanta Ernakulam 20 jan. 2024
Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad
2/10 Väldigt dåligt
Neha
Reste med familjen
30 dec. 2023
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was absolutely disgusting and to think how much we paid for a room. The bathroom smelled like urine, was old, not renovated and the shower was broken. The entire hotel except the lobby needed updates. The breakfast buffet had stale food and limited options. The staff was less than helpful and/or enthusiastic. I would never stay again.
Neha
Bodde här 3 nätter i december 2023
Svar från Vivanta Ernakulam 5 jan. 2024
Dear Ms. Neha,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
2/10 Väldigt dåligt
Balkar
Affärsresenär
28 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Balkar
Bodde här 1 natt i december 2023
Svar från Vivanta Ernakulam 5 jan. 2024
Dear Singh,Greetings from Vivanta Ernakulam!Thank you for taking the time to write this review concerning your recent stay with us . Your feedback is highly valuable for us and will be used constructively to maintain and improve our standards of service and facilities. Please accept my personal apologies for the inconvenience that had been caused to you during your stay with regards to Overall Experience .It is our endeavour to provide the finest of Hospitality and Service. However, we seem to have fallen short of your expectations. Your comments about your stay experience have been noted and taken up with the individual and department concerned for corrective action.Personalized service and creating memorable experiences is our highest mission in the hotel. On the rare occasion when this does not happen, we are extremely grateful for the chance to make up for it. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. I thank you once again for your kind patronage of the Taj and look forward to welcome you back at Vivanta Ernakulam.In the meanwhile, if I can be of any assistance, kindly let me know.Regards,Saneej Pottakkad,General Manage
10/10 Fantastiskt
Johnson
28 dec. 2023
Johnson
Bodde här 2 nätter i december 2023
Svar från Vivanta Ernakulam 20 jan. 2024
Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
10/10 Fantastiskt
Prema
22 dec. 2023
Prema
Bodde här 1 natt i december 2023
Svar från Vivanta Ernakulam 28 dec. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
2/10 Väldigt dåligt
Vikram
21 dec. 2023
Very bad service and the property is bad too
Vikram
Bodde här 1 natt i december 2023
8/10 Bra
Vikas, Lewis Center
28 nov. 2023
Vikas
Bodde här 7 nätter i november 2023
Svar från Vivanta Ernakulam 28 dec. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
prashant
24 nov. 2023
prashant
Bodde här 2 nätter i november 2023
Svar från Vivanta Ernakulam 28 dec. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
prashant
Reste med familjen
21 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
best in class
prashant
Bodde här 2 nätter i november 2023
Svar från Vivanta Ernakulam 28 dec. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Manoj
Reste med familjen
26 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Foul smell from Marina
Manoj
Bodde här 1 natt i oktober 2023
Svar från The Gateway Hotel Marine Drive 31 okt. 2023
Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Manoj
Reste med familjen
25 okt. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ideal place for tourist with lots of shopping options nearby
Manoj
Bodde här 3 nätter i oktober 2023
Svar från The Gateway Hotel Marine Drive 31 okt. 2023
Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
AIJIN JOS, SEVILLE GROVE
24 okt. 2023
AIJIN JOS
Bodde här 1 natt i oktober 2023
Svar från Vivanta Ernakulam 28 dec. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
mohan
26 juli 2023
Gillade: Renlighet och personal och service
mohan
Bodde här 3 nätter i juli 2023
8/10 Bra
anthony
20 juli 2023
Gillade: Personal och service
Gillade inte: Renlighet
Hotel is very nice reasonably priced and lovely staff. Hygiene on arrival spoils things - pubic hair and hair in bathroom is a real downer.
Towels very old and worn.
Bedding excellent.
Service with tv excellent- on the whole very good - and would stay again
anthony
Bodde här 1 natt i juli 2023
Svar från The Gateway Hotel Marine Drive 20 juli 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Saneej PottakkadGeneral Manager
10/10 Fantastiskt
BAIJU
Reste med familj och småbarn
29 juni 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very helpful and friendly. The restaurant at the hotel was very good.
It would have been nice if they keep an iron box.
BAIJU
Bodde här 2 nätter i juni 2023
Svar från The Gateway Hotel Marine Drive 1 juli 2023
Dear Mr. Baiju,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
vijay kumar
Reste med familjen
26 juni 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice
A nice stay which was as expected,but the room was quite small and there was a lot of repair noises,It appears that the the Gateway is going into vivanta .
vijay kumar
Bodde här 2 nätter i juni 2023
Svar från The Gateway Hotel Marine Drive 26 juni 2023
Dear Mr. Kumar,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
8/10 Bra
Verifierad resenär
10 juni 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay was good.
Verifierad resenär
Bodde här 1 natt i juni 2023
Svar från The Gateway Hotel Marine Drive 26 juni 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
abe thomas
Reste med familjen
6 juni 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay.
abe thomas
Bodde här 4 nätter i maj 2023
Svar från The Gateway Hotel Marine Drive 26 juni 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Dinesh
Reste med familjen
17 maj 2023
Gillade: Renlighet och boendets skick och faciliteter
Excellent property, very helpful staff
Dinesh
Bodde här 1 natt i maj 2023
Svar från The Gateway Hotel Marine Drive 24 maj 2023
Dear Guest,Greetings from The Gateway Hotel Marine Drive!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
8/10 Bra
Saji, GARDEN CITY PARK
Reste i grupp, Affärsresenär
16 maj 2023
Gillade: Personal och service
This property need lot of renovation ,bathrooms ,bed rooms all these areas need more attention ,no iron is also an issue .All the areas if you look around need more attention .Location is beautiful getting around is easy .
Saji
Bodde här 2 nätter i maj 2023
Svar från The Gateway Hotel Marine Drive 24 maj 2023
Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad
8/10 Bra
varghese
10 maj 2023
varghese
Bodde här 1 natt i maj 2023
Svar från The Gateway Hotel Marine Drive 11 maj 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Fantastiskt
Dennis, Washington
15 apr. 2023
Dennis
Bodde här 1 natt i april 2023
Svar från The Gateway Hotel Marine Drive 11 maj 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
6/10 Okej
Bobby
Reste med familjen
12 apr. 2023
Gillade: Personal och service
Gillade inte: Renlighet
I had to change the room I got because of the an odder in the room. The rooms are small for the price and it’s not clean to the standards of a 5 star hotel. Furniture are old and dusty.
Bobby
Bodde här 2 nätter i april 2023
Svar från The Gateway Hotel Marine Drive 13 apr. 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same. We are also in process of commencing the renovaton soon to upgrade the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
6/10 Okej
Hari Krishnan
11 apr. 2023
Hari Krishnan
Bodde här 5 nätter i april 2023
Svar från The Gateway Hotel Marine Drive 11 maj 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
2/10 Väldigt dåligt
Didier
16 mars 2023
Didier
Bodde här 1 natt i mars 2023
Svar från The Gateway Hotel Marine Drive 19 mars 2023
Dear Mr. Bosycot,Greetings from The Gateway Hotel Marine Drive !At the outset I would like to thank you for your feedback on your recent stay with us.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance and I am greatly perturbed on hearing the same. Please accept my sincere apologies for the inconvenience caused.I would also like to assure you that the matter has been discussed with all concerned individuals and related development needs have been addressed to ensure such reoccurrences can be avoided.Once again we thank you for sharing your valuable thoughts and assure you our best services and attention at all times.Warm regards,Saneej Pottakkad
8/10 Bra
sheetal
5 mars 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
sheetal
Bodde här 2 nätter i februari 2023
Svar från The Gateway Hotel Marine Drive 13 apr. 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
10/10 Fantastiskt
Ramesh
11 feb. 2023
Ramesh
Bodde här 1 natt i februari 2023
Svar från The Gateway Hotel Marine Drive 15 feb. 2023
Dear Guest,Thank You very much for choosing to stay at The Gateway Hotel Marine Drive! and taking time to share your experiences.We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence.My Team and I look forward to the pleasure of welcoming you back again.Warm Regards,Saneej Pottakkad
10/10 Fantastiskt
Aruna
9 feb. 2023
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Aruna
Bodde här 3 nätter i februari 2023
Svar från The Gateway Hotel Marine Drive 11 mars 2023
Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad