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Recensioner av Hilton Garden Inn Tri-Cities/Kennewick

3 out of 5
Hilton Garden Inn Tri-Cities/Kennewick
701 North Young Street, Kennewick, WA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 333 av 619 recensioner" "
8 - Bra i betyg. 170 av 619 recensioner" "
6 - Okej i betyg. 69 av 619 recensioner" "
4 - Dåligt i betyg. 30 av 619 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 619 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rosemary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great will be back
Bodde här 1 natt i maj 2024

4/10 Dåligt

GIRJA, Seattle

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
My booking was messed up. I had booked a suite but when I got to the hotel, they told me the suite I booked was not available as it has been double booked. This lead to a lot of inconvenience.
Bodde här 2 nätter i maj 2024

8/10 Bra

ROBANN

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was to pricey and alot of noise at night
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Susana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

chucky

Reste med familjen, Reste med husdjur
Gillade inte: Personal och service och bekvämligheter
My wife and I checked in last night with our dog and nobody told us about a $70 pet charge. We woke up this morning and they called us right before check out and told us we had no choice but to pay a $70 fee. Like, come on now we literally are about to check out soon and you wanna pin this on us? The lady at the front desk was really rude and was giving my wife attitude and snappy remarks. I wish the guys last night were still there because they were much much better! On top of that the room was $200 a night and no free breakfast and there was nothing really special about the room. Wish we stayed somewhere else!
Bodde här 1 natt i april 2024

4/10 Dåligt

Lauren

Gillade: Renlighet
Bodde här 1 natt i april 2024

10/10 Fantastiskt

sara

Reste med familjen
The people who work here were happy and friendly. The service was great at check in and the restaurant. Room was clean. The walls are quite thin though.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kristen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly, the place was really clean and gorgeous. The room was really nice and the food was delicious. Definitely will be staying here again when in the area!!
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

LEANN, Yakima

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service & clean rooms… also close location to everything… would recommend and stay here again
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Vicky

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jennifer

Bodde här 2 nätter i januari 2024

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not so good
We stayed for relaxation. Room was not really clean. Closet door was hanging off. Hot water nozzle was tampered with so you couldn’t turn the water to hot. Not kept up. No continental breakfast. We left and went to another hotel.
Bodde här 2 nätter i december 2023
Svar från Meara, General Manager 11 dec. 2023
Dear guest,My sincere apologies to hear your stay was less than perfect. Feedback is very important to us to ensure the comfort of every guest. I have notified my maintenance team to have them address the issue with the door and hot water nozzle in the room you stayed in to get that corrected. Thank you again for your response, we hope to have the opportunity to have you as a guest again.

8/10 Bra

Laura

Bodde här 1 natt i november 2023

6/10 Okej

Micah

Reste med familj och småbarn
Gillade: Personal och service
Advertising room service but there was no room service. Heaters in room were so loud, you couldn’t watch tv.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Place
Wonderful place & front desk staff was beyond helpful and friendly. Always stay here when we come to Kennewick! Clean & great location. Pool too!
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Nancy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
4 minutes to the Toyota Center
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Shannon Van

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel. Clean, nice. Great staff. Short walk to Toyota Center.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

4/10 Dåligt

DOUGLAS

Bodde här 9 nätter i september 2023

8/10 Bra

Michael

Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Sarah

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love that it was very pet friendly though it is with a non refundable deposit, it’s worth it the area is clean and the space is nice.
Bodde här 1 natt i september 2023

6/10 Okej

Eric

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Okay stay
Hot tub not working. Bed number setting not working. Everything else was good.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Francis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Joel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Nicole

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff was very kind. Really liked that there was a restaurant and bar and it was nice and affordable
Bodde här 1 natt i september 2023

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

8/10 Bra

Mardy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice, comfortable hotel in good location.
Nice, comfortable hotel.
Bodde här 1 natt i juli 2023

8/10 Bra

Vivian

Reste med husdjur
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was unwilling to discuss the issues of my being harmed twice
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Jacqueline

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Misty Accessible Room with Wrong Bed
I booked a king room. After booking I called the hotel because I need to be on the first floor due to a disability. When I spoke to the hotel they said they had one last room on the first floor and they would reserve it for us. I arrived at the hotel and was told (1) there were zero king rooms available and (2) the open double queens were on the 2nd and 3rd floors. WHAT?! It was almost midnight, we were exhausted from a long drive and needed rest. We eventually came to an agreement to stay in the double Queen accessible room on the first floor. The room was…fine. Until the air conditioner kicked on at 1am. It filled the entire room with a musty body odor smell. It was awful. We were exhausted and already in bed and knew there were no other rooms that could accommodate us. We stayed. In the morning we spoke to a manager, Kylie, who apologized for the inconvenience but said since we booked through Expedia there was nothing she could do about it and recommended we contact Expedia. Called Expedia who said they had to call the hotel. They offered 20% off. Over $200 for one night stay in a smelly, dank room and they offer 20%? No satisfaction guarantee? We are on the road and would’ve appreciated a complimentary night to make up or a refund or anything more than that. Nope. Even had Kylie call the general manager. 20% is all they would do and Expedia said they could do nothing else. I could’ve stayed in a musty king bed in another hotel for half the price.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Rooms need to be updated
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Jocelyn

Bodde här 2 nätter i juni 2023

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Not the best
Refrigerator didn’t work. Fan in bathroom didn’t work, mildew in bathroom.
Bodde här 1 natt i juni 2023
Svar från Meara 19 juni 2023
Dear Guest, Thank you for responding to our survey and your candor. Your response regarding your stay is important to our improvement! It's always our sincere hope that all of guests have an exceptional stay.

8/10 Bra

Kevin

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were kind, helpful; food was delicious.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Enesi

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pleasant staff.
Bodde här 1 natt i juni 2023

8/10 Bra

Ted

Bodde här 1 natt i juni 2023

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Much better than anticipated dinner in the small restaurant in the hotel lobby. Just had simple salads, but they were clearly prepared with a lot of care, with fresh ingredients. Nice, attentive service.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Deborah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

David, Medina

Affärsresenär
Have no idea about this hotel. Booked it weeks in advance and prepaid for the room. Showed up to find out no room but they would refund my money and pay for me to stay somewhere else. Other hotel was very unappealing and less than $100/night. And curious why they had this form letter for this other hotel which said they’d cover the room. There was a blank to insert my name on the form letter. How many other times have they done this. My new job makes regular trips to Kennewick but not staying here.
Bodde här 1 natt i maj 2023

8/10 Bra

Royce

Gillade: Personal och service och boendets skick och faciliteter
Location was good for shopping and/or restaurants.
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Jim

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The first room we were put in had a foul odor. However, they put us in another room, and everything was fine.
Bodde här 1 natt i maj 2023

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Horrible stay. I stayed for a quiet night away and was put in a room for the hearing impaired, they failed to tell me that it’s also the loudest room in the hotel and that’s why it’s for the hearing impaired. Very very disappointed.
Bodde här 1 natt i april 2023

6/10 Okej

Shane

Gillade: Renlighet
Bodde här 4 nätter i april 2023

10/10 Fantastiskt

jonathon

Bodde här 1 natt i mars 2023

10/10 Fantastiskt

madan

Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

Maria

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Ripoff
They didn't explain, the breakfast was not included,until you serve they gave you the account, they should be clear and explained that.
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Kristina, Quartzsite

Reste med familjen, Reste med husdjur
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff, cleanliness…warm pool and hot tub on site, along with gym. Excellent breakfast and dining with a little bar on site. When our tv remote didn’t work in our room and was broken, they went above and beyond and exchanged the tv and remote in our room, right away with another tv. We brought our dog and they were dog friendly
Bodde här 1 natt i mars 2023
Svar från Meara, General Manager 27 mars 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 Väldigt dåligt

Silvia

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2023

8/10 Bra

Paloma

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very confortable !
Bodde här 1 natt i mars 2023