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Recensioner av La Concha Key West

4 out of 5
La Concha Key West
430 Duval St, Key West, FL

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 616 av 1257 recensioner" "
8 - Bra i betyg. 296 av 1257 recensioner" "
6 - Okej i betyg. 183 av 1257 recensioner" "
4 - Dåligt i betyg. 97 av 1257 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 1257 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We like the hotel and location. Everyone was friendly and nice.
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

Hannah

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We were suppose to check in at 4pm. The front desk staff stated that another guest isn’t leaving the room we were assigned until 4pm. So it wouldn’t be cleaned for a couple hours after that. They would not give us a different room. After continuously asking for a different room, they finally gave us one. The pool is also under construction and there aren’t convenient alternative options. The front desk staff wasn’t friendly. I would not stay here again
Bodde här 1 natt i april 2024

6/10 Okej

John

Gillade inte: Boendets skick och faciliteter
No indication it is under construction prior to arrival. Incredibly loud construction noise all morning. Every morning. Forget breakfast. And no indication prior to arrival that the pool is closed, too.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Andrea L

Reste med familjen
They are under construction and didn’t let us know before we arrived. No pool and no water for a few hours.
Bodde här 3 nätter i april 2024

8/10 Bra

Larry

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property and parking convenient location, under construction, good perks,
Bodde här 1 natt i april 2024

6/10 Okej

SHUA

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The hotel lobby was very clean and updated but not the hotel hallways. The carpet was damped and had a musty smell.
Bodde här 1 natt i april 2024

6/10 Okej

Morgan

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 12 nätter i april 2024

2/10 Väldigt dåligt

Jennifer Katherine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Property was under construction and i did not know that. Also, staff did not notify me that I needed to reserve time at the pool the day before. So we couldn’t use the pool. Staff was not helpful at all unfortunately.
Bodde här 5 nätter i april 2024

4/10 Dåligt

Kevin

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The hotel is being renovated,DO NOT GO THERE UNTIL THE RENOVATION HAS BEEN COMPLETED. All I can say is you have been warned. I was not warned, what a miserable experience.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Jonathan

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I would not recommend staying at this hotel to anyone. I was there to celebrate a 50'th birthday with my significant other and while we were disappointed the pool was under construction, we were understanding the construction really is no one's fault. We were told upon check in the reservations to use another facility's pool were completely booked for that day, we would get on the reservation list for tomorrow. Tomorrow came and after waiting for 15 minutes while the host scrambled trying to find the reservation he made for us the day before, he had failed and we could not use a pool that day either? We could, however, get on the reservation list for the next day. We were checking out that day. The host told us he felt awful and would comp our amenity charges and the parking charges for our visit. We thanked him and went to make other plans now that a pool was no longer in our vacation plans. We were also told we could go to the pool at Dante's if we wanted, but upon arrival, it was definitely not our scene, it was something reminiscent of MTV spring break pool parties from the 90's? We checked out early the next morning and I asked for an itemized bill to make sure the amenity and parking charges were taken off. They were, until we got about 2 hours down the road and I received DUPLICATE bills for the extra charges. We will be calling our credit card company to remedy the error. Unfortunate circumstances I understand, lying and deception by staff is unacceptable.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Maria

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We made the reservation through Expedia, which we always use for everything, we are gold customers for many years. The hotel is under construction and they did not warn us before reserving the room, and the room that was reserved is totally different from the one in the photo and reserved on the website, we have stayed there several times in the same hotel and that has never happened, also the air conditioner was not working and to make matters worst there was no soap and they told us they don’t have. We came to Key West for my birthday, we drove 5 hours to get to the hotel. We put the claim with Alma, she said that the supervisor would call. We called again a couple of hours ago, we spoke with Jeremías and he said that the supervisor, Cristian K, would call, and he still hasn't called... We do everything through Expedia, they always solve it for us... another very important thing. When we arrived at the hotel where there were new people and they realized that it was through Expedia, they treated us bad and that's why they gave us the worst room, something that had never happened to us before in that hotel, we have been with EXPEDIA for many years. We hope the manager contacts us and gives us all the money back… Thank you
Bodde här 1 natt i april 2024

4/10 Dåligt

Abel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
N/A
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mary, Greenville

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was excellent. The breakfast buffet was good but some variety from day to day would be nice. Renovations still ongoing so construction noise was a problem during the day if your room was near the jackhammering.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Javier

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had an excellent stay at your property! We will stay there again if when we go back. It is in a perfect location.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

PAUL

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Location in one of the most unique travel destinations. Full service hotel in the heart of all that Key West has to offer.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mitch

Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice
Bodde här 2 nätter i april 2024

8/10 Bra

Vladislav

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Miki Cruz - Night Manager 16 apr. 2024
Thank you for staying at La Concha Key West.We hope to see you again soon on the island!Warm Regards,

4/10 Dåligt

Maikel

Reste med sin partner
Gillade inte: Personal och service
I was given 2 queen bedroom when I actually booked a 1 king bedroom , just found out when I got to the room .
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Elizabeth

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I am so disappointed in my stay at La Concha. They failed to inform us that the hotel was under major construction. It was so loud, the building rattled. The pool also is closed, which is the whole reason why we came. When I showed up to the hotel and even during check in they did not disclose this information. They provided no discount or accommodations. The hotel rooms smelled musty and moldy. My head was spinning by the end of the day. I couldn’t sleep and I woke up with a headache. I am 6 months pregnant. We needed to check out early for my health. To be honest, the hotel should be shut down till construction is over. Please avoid this hotel!
Bodde här 3 nätter i april 2024

2/10 Väldigt dåligt

philippe

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Small room pricy renovation amenities
Bodde här 2 nätter i april 2024
Svar från Miki Cruz - Night Manager 16 apr. 2024
Thank you for your feedback.We hope you will consider coming back once all the renovations are complete.Warm regards,

6/10 Okej

Homero

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The property was under remodeling.
Bodde här 2 nätter i april 2024
Svar från Miki Cruz - Night Manager 16 apr. 2024
Thank you for your feedback.We hope you will consider coming back to La Concha Key West once the renovations are complete.Warm regards,

6/10 Okej

Janelle

Reste med familjen
Gillade inte: Boendets skick och faciliteter
property is being remodeled. Noisy . No Pool. And no stairs in case of a fire.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

HIMANSHU, Walnut Creek

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very rude and unprofessional staff. Worst check in experience - lady checking us in was very rude and unprofessional and was getting irritated by routine questions about property, like where is the parking, is there bellman service available etc. Property itself is very rundown and undergoing renovations.
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Brian

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel was under construction!!! The elevators we used by the construction workers taken a long time get, the noise in the lobby/bar/breakfast area sooo loud you couldn’t stand to be in the area. The pool was closed, the gym was closed, the roof top deck was closed! Our room with a king bed had no room to walk around the end of the bed…
Bodde här 4 nätter i mars 2024

2/10 Väldigt dåligt

Anvesh

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We are unable to finish the Breakfast because of the noise
Bodde här 1 natt i mars 2024

8/10 Bra

Rachel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love it! The staff is so accommodating and welcoming. The rooms have niiiice space, we didn’t feel smooshed together! The unannounced construction was a bit of a bummer…but we can’t wait to see the outcome!
Bodde här 3 nätter i mars 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

8/10 Bra

Geert-Jan

Reste med familj och småbarn
Location is perfect. There were renovation activities….. drilling/ no water / elevator is too old. Rooms are perfect clean and tidy.
Bodde här 2 nätter i mars 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island.

6/10 Okej

Deborah, Ronkonkoma

Reste med sin partner
Gillade: Renlighet och bekvämligheter
The newly renovated rooms do not provide storage for clothing. The shower floor was very slippery & was an accident waiting to happen. We were not informed that our breakfast was part of our stay. We paid $129.00 resort fee but only had breakfast the last day we were there after asking the waiter.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Liz

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Sean

Bodde här 4 nätter i mars 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We hope to see you again!

10/10 Fantastiskt

Valerie, Tampa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed Monday through Saturday for Spring Break. Hotel was under renovation. Very clean. Friendly and attentive staff. Breakfast buffet with good food and fruit options. Pool was okay - pretty small, but with an upper level patio with bar, on 2nd level low rooftop. Rooms are decent size. Thin walls - could hear my neighbors tv blasting at night. The shower needed some sealant because water would leak while showering. Right on Duval St. - in the middle of all the action. Walking distance to everything. No need to rent a car or Uber around.
Bodde här 5 nätter i mars 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.We look forward to seeing you again on the island!

6/10 Okej

Heather

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The amount of noise with their remodal, the front desk was rude. The valet Richard was the absolute best!!!
Bodde här 3 nätter i februari 2024

2/10 Väldigt dåligt

Misty

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The property was under construction. It was loud and noisy. The rooms are super small. You can hear everything In the next rooms. The staff was sub par. Check in and check out was super slow.
Bodde här 4 nätter i februari 2024

10/10 Fantastiskt

Theresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying a La Concha Key West.We look forward to seeing you again!

8/10 Bra

Harold, Jeffersonville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time we have stayed here. It was unseasonably cool in Key West during our stay. We did not realize building had no heat system as most (all?) buildings in KW. We got some extra blankets and slept comfortably but room got pretty cool in the evenings before bedtime. Renovation seems to violate the historic feel of the establishment.
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Osvaldo, Pompano Beach

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great helpful staff, clean and awesome amenities.
Bodde här 1 natt i februari 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We appreciate your feedback.Hope to see you again!

6/10 Okej

Terri

Reste med familjen
Gillade: Personal och service
For the price, this stay was incredibly disappointing. The hotel appears to be in the midst of a rennovation. Outdoor pool was dirty; couldn’t find the indoor pool even after getting directions. Our room was ok but windows were filthy. Got a couple free breakfasts because they didn’t have a room with two queen beds even though that’s what we reserved. I wouldn’t stay on Duvall street again — pricey and loud. We had a good time just had expected a better stay.
Bodde här 1 natt i februari 2024

6/10 Okej

Helene

Bodde här 1 natt i februari 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again on the island!

6/10 Okej

Mary

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Tv didn’t work. Leakage under the sink that ran all over floor.
Bodde här 1 natt i februari 2024

6/10 Okej

Sandra

Reste med sin partner
Gillade: Renlighet och personal och service
SMALL rooms. 1. Bathroom is so small you cant stand in front of sink to wash hands or brush teeth. (And we are not big people) 2. Furniture is so large, there is approximately a 12 inch walkway between bed and tv stand. 3. Asked 3 times about where pool is located. We were told second floor…. There are no signs or markers to indicate the location. Finally found it. Yes, we were told about renovations in progress, but that didn't make the room any bigger ( and it was already renovated). So overall not worth the money for such small quarters. Shop around.
Bodde här 3 nätter i februari 2024

6/10 Okej

Lynn

Reste med familjen
Hotel is under construction. We were told to use an elevator that was quite far and separated by stairs from our room. There was an elevator right outside our room that didn’t say it wasn’t in use but then when you took it down to the street level, it put you in a construction zone. The pool was drained. I don’t think it was worth the $ given the state of the hotel.
Bodde här 1 natt i december 2023

4/10 Dåligt

Cristina

Reste i grupp, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
We stayed during the construction, power went out, had to use the stairs at that time , our room toilette seat slid when you sat on it was totally broken told them and it didn’t seem urgent?! They said they would send someone up they never did!! Poor service
Bodde här 4 nätter i februari 2024

8/10 Bra

James Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again!

10/10 Fantastiskt

Jessica

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Doing maintenance at time of visit. Otherwise, great value for location and service
Bodde här 4 nätter i februari 2024

2/10 Väldigt dåligt

Lacey

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Cheryl

Bodde här 2 nätter i januari 2024
Svar från Front Desk Team 10 apr. 2024
Thank you for staying at La Concha Key West.We look forward to seeing you again.

10/10 Fantastiskt

Edward

Gillade: Renlighet och personal och service
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Brenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

Karen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the free use of the bicycles. Also, the location to town. When we didn’t ride bikes we could walk there.
Bodde här 4 nätter i januari 2024
Svar från Monroe Holloway 3 feb. 2024
Greetings,Thank you for sharing feedback on your most recent experience at La Concha in sunny Key West. We appreciate your comments about our complimentary bicycles and look forward to your next stay.Yours in hospitality,

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Monroe Holloway 3 feb. 2024
Greetings Michael,Thank you for sharing feedback on your most recent stay. We do look forward to your next stay with us in sunny Key West. Yours in hospitality,