Lobby

Recensioner av Best Western Plus Kingston Hotel And Conference Center

2.5 out of 5

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 383 av 1000 recensioner" "
8 - Bra i betyg. 342 av 1000 recensioner" "
6 - Okej i betyg. 153 av 1000 recensioner" "
4 - Dåligt i betyg. 73 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 1000 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från Deb 22 okt. 2018
Thank you for the 4 star rating. We appreciate the feedback.

6/10 Okej

Sarah

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Christopher, West Rutland V

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always accommodating
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Desiree

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel and excellent customer service.
Bodde här 1 natt i april 2024
Svar från Deb 1 maj 2024
Thank you for the top rating. We appreciate your wonderful comments and endorsement.

8/10 Bra

anna

Gillade: Renlighet och personal och service
It was close to the event I was attending, Staff is very polite with the exception of cleaning ladies, who started to talk loudly in am without regard to people who might be still sleeping; Room was nice , clean but the window could not be closed all the way , so had to keep the heater on all night. Overall good enough stay.
Bodde här 2 nätter i april 2024
Svar från Deb 29 apr. 2024
Thank you for the rating and sharing your comments about your stay. We appreciate the feedback as it helps us to improve. Thank you for letting us know the window needs attention. Hope you have another opportunity to stay with us.

10/10 Fantastiskt

Angie

Bodde här 1 natt i april 2024

8/10 Bra

Alain

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Deb 27 apr. 2024
Thank you for the 4 star rating. Great to hear you enjoyed your stay with us and look forward to having you stay again.

8/10 Bra

Marcos

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The restaurant is very good
Bodde här 1 natt i april 2024
Svar från Deb 23 apr. 2024
Thank you for rating your stay and for sharing your comments about our on site restaurant. We appreciate the endorsement.

10/10 Fantastiskt

Analuisa, Bloomfield

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was pleased surprised when I found this gem, the staff is so sweet and amazing. The potatoes at breakfast are SOOOOOOO good but they had a lot of breakfast options. The one thing I really loved about this place was the pool/arcade/gym area. The pool was warm (I like it warmer but I’m naturally always cold lol) the gym had glass windows that would overlook the pool and the arcade was in the area beside the pool. It was a cute “Central Park” vibe. The arcade takes cash only and so does the front desk but they have an atm right there so Apple Pay users may have to wait a few years but honestly it’s not so bad. Everything was cheap. We took a ride on the Catskills train which was super cute and fun for the little ones. Dietz diner is a 10/10 and 3 minutes away. The pizzeria in front was also very very good. The rooms were very clean as well, I ALWAYS check behind the bed and it was clean for sure. I going to come back because of how much I loved the place!!!
Bodde här 2 nätter i april 2024
Svar från Deb 22 apr. 2024
Thank you for the top rating and for posting the wonderful review about your stay with us. Will share with the staff and management. We so appreciate you highlighting so many of the things you enjoyed and recognized during your stay, especially the your comments about the staff. It really is the most important thing. We do have wonderful staff that care about our guests.

6/10 Okej

Jean

Bodde här 1 natt i april 2024
Svar från Deb 15 maj 2024
Thank you for rating your stay. If we could have done anything to have made your stay more enjoyable, let us know.

10/10 Fantastiskt

Xavier, Los Angeles

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the fact is is at the entrance of the town
Bodde här 2 nätter i april 2024
Svar från Deb 19 apr. 2024
Thank you for the top rating and for your comments about our great location.

10/10 Fantastiskt

Garnette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms could be brighter, but was clean.
Bodde här 2 nätter i april 2024
Svar från Deb 18 apr. 2024
Thank you for the rating and for your comments. We appreciate the feedback.

8/10 Bra

Mike

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Deb 11 apr. 2024
Thank for for the rating. We appreciate you posting for us and look forward to having you stay again in the future.

2/10 Väldigt dåligt

Hunter

Freezer didn’t work our food we got for freezer melted . Front desk was very helpful. But kinda sucks that they have appliances or amenities that don’t work.
Bodde här 1 natt i mars 2024
Svar från Deb 29 mars 2024
We apologize that our in room frig did not have an adequately working freezer for you. The desk did offer to assist and help you with the items you wanted keep frozen in our freezer. We are sorry we fell below your expectation and we will do our best to repair the frig. Thank you for letting us know if the issue.

6/10 Okej

Jessica

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Pool was great. Arcade a hit with the kids, although the hotel doesn’t take responsibility for broken machines and ate a bunch of our tokens. Moody candy in one of the prize machines, not surprising, but gross. Room was okay, but there were ants. Staff kind and helpful.
Bodde här 3 nätter i mars 2024
Svar från Deb 29 mars 2024
Thank you for rating your stay and letting us know what your family enjoyed and where we fell short. We will reach out to the vendor to address the issue your reported of a broken machine and the issue of a candy brand that was of concern. We are sorry your stay was impacted and hope you try us again. We appreciate all your feedback as it helps us to improve.

8/10 Bra

Michael

Gillade: Renlighet, personal och service och bekvämligheter
Hotel needs updating. The front lobby was nice but carpet in hallways and rooms need to be updated.
Bodde här 3 nätter i mars 2024
Svar från Deb 25 mars 2024
Thank you for rating your stay with us and for sharing the areas where we could improve. This helps as we strive the make improvements to our hotel and services.

8/10 Bra

Vanna

Reste med sin partner
Gillade: Renlighet och personal och service
Nice hotel. Breakfast was good. Felt safe and it was very quiet. The bathroom in the room, the ac and heating system, need to be updated. The elevator by the lobby needs up dating bad. Feels like your going to go through the fall. The hall felt dark. Needs a little up dating.
Bodde här 1 natt i mars 2024
Svar från Deb 15 mars 2024
Thank you for the 4 star rating and your comments. We appreciate you sharing your experience and letting us know areas where we could improve. We look forward to having you stay with us again.

8/10 Bra

Carol

Lighting was poor around the building especially in the rear. As an older female traveling alone I look for better lighting. Also parking at the entrance was extremely limited.
Bodde här 1 natt i februari 2024
Svar från Deb 26 feb. 2024
Thank you for rating your stay and for your comments about lighting and parking. We appreciate the notes and will do our best to improve.

6/10 Okej

CARLA, MAPLEWOOD

Reste med familjen
Gillade inte: Boendets skick och faciliteter
There aren’t many choices when you need a hotel near the slopes. It was good enough for what we needed.
Bodde här 2 nätter i februari 2024
Svar från Deb 26 feb. 2024
Thank you for rating your stay and for your comments. We hope you try us again.

10/10 Fantastiskt

Tyondai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Deb 26 feb. 2024
Thank you for the top rating. We appreciate the endorsement.

8/10 Bra

Ashley

Reste med sin partner
Gillade: Renlighet och personal och service
Everything was good until the next morning when the power went out! Everything was pitch black I couldn’t do anything I had to use the flashlight on my phone to see.
Bodde här 1 natt i februari 2024
Svar från Deb 21 feb. 2024
Thank you for rating your stay and for your comments. We are sorry your stay was impacted due to the power outage caused by the wind storm that took out power on on line for a few hours. Hope for have a chance to stay again. It is very rate for us to loose power but the weather can be unpredictable.

10/10 Fantastiskt

CARLOS, POMONA

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
perfect place to stay
Bodde här 4 nätter i februari 2024
Svar från Deb 20 feb. 2024
Thank for the the top rating and the wonderful endorsement. We appreciate hearing "perfect place to stay"!!

8/10 Bra

Satish

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel
Bodde här 1 natt i februari 2024
Svar från Deb 19 feb. 2024
Thank you for the rating and the nice endorsement. We appreciate you posting for us.

10/10 Fantastiskt

Stephanie

Gillade inte: Renlighet och boendets skick och faciliteter
There was hair and food on the surfaces in my room. The shower had hair in it. I found a cockroach/ bug on the wall and floor. Pee stains on my toilet seat. Glad I bring my own cleaning supplies with me. Pool was dirty.
Bodde här 1 natt i februari 2024
Svar från Deb 19 feb. 2024
Thank you for rating your stay and sharing the concerns you had with the cleanliness of your room. We apologize for the housekeeping issue and may have checked you in a room not yet ready for the next guest. We certainly would offer to move you to another room. We are sorry for the inconvenience you experienced and thank you for bringing the issues to our attention. We will do our best to correct the problem.

10/10 Fantastiskt

Joshua

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Deb 29 jan. 2024
Thank you for the top rating. We appreciate the wonderful endorsement.

2/10 Väldigt dåligt

Sarah-Jeanne

Very old .. the breakfast was terrible. Plastique ustensiles it’s a no.
Bodde här 1 natt i januari 2024
Svar från Deb 21 jan. 2024
We are sorry you did not enjoy our complimentary house breakfast buffet. We strive to offer a variety of hot and cold items to accommodate our guests and do at this time use disposable plates and utensils. Thank you for letting us know of the issues and we are sorry your stay was impacted.

8/10 Bra

Giovanna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved the pool and the buffet breakfast. It was New Year's eve, so many people in and out on the hallway. Just wished they had parties at the venues only instead of the arcade/pool space, which was closer to my window because I had trouble putting my baby to sleep.
Bodde här 2 nätter i december 2023
Svar från Deb 9 jan. 2024
Thank you for rating your stay. We are sorry guest using our public center area disturbed your stay. We do tend to have more families with us over the holiday period. The area off the courtyard is for all guests and does close down by 10pm. We are sorry your stay was impacted. We do also offer rooms not facing the center courtyard if you want to try us again.

10/10 Fantastiskt

Sylvie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Deb 5 jan. 2024
Thank you for the top rating. We appreciate you posting for us.

8/10 Bra

Karen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My room was comfortable and clean and check in was fast and easy. The staff was pleasant and helpful. Overall, a great stay. I would just add that the hotel was very dark. Dark wood and dark brown carpeting - it didn't give a welcoming vibe. I would suggest some renovations to brighten up the space and make it more appealing and inviting.
Bodde här 1 natt i december 2023
Svar från Deb 5 jan. 2024
Thank you for rating your stay and your comments. We pass on your recommendations for our next renovation.

10/10 Fantastiskt

Deanna

Reste med familjen
Gillade: Personal och service och bekvämligheter
It seemed a little dirty and and definitely needs to be remodeled. I have been staying here on New Year’s Eve for 20 years . And it smelled like a dead mouse in my room when I got there . I had to go buy air freshener. I had never experienced this in the past.
Bodde här 1 natt i december 2023
Svar från Deb 5 jan. 2024
Thank you for the rating and for letting us know we had an issue with the smell. We will address and correct the problem. We are sorry your stay was impacted.

10/10 Fantastiskt

Patricio

Bodde här 1 natt i december 2023
Svar från Deb 5 jan. 2024
Thank you for the top rating. We appreciate the endorsement.

10/10 Fantastiskt

Brad

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel had a very nice pool, game room, and fitness center. Free breakfast was good.
Bodde här 1 natt i december 2023
Svar från Deb 5 jan. 2024
Thank you for the top rating and sharing your comments about our features.

10/10 Fantastiskt

Marcos

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The food at the restaurant is really good. My congratulations!!
Bodde här 1 natt i december 2023
Svar från Deb 5 jan. 2024
Thank you for the top rating and for your wonderful endorsement about our restaurant. I will share with the staff.

6/10 Okej

Camryn

Bodde här 1 natt i december 2023
Svar från deb 27 dec. 2023
Thank you for rating your stay with us. If you could have done anything to have made your stay more enjoyable, please let us know.

6/10 Okej

Anne

Gillade: Personal och service
Bodde här 1 natt i december 2023
Svar från Deb 27 dec. 2023
Thank you for rating your stay with us. If you could have done anything to have made your stay more enjoyable, please let us know.

8/10 Bra

HaeSung

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As a one day guest, generally satisfied! Clean lodging and convenient location.
Bodde här 1 natt i december 2023
Svar från Deb 27 dec. 2023
Thank you for the 4 star rating and sharing your comments about the hotel.

10/10 Fantastiskt

Darby

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Deb 27 dec. 2023
Thank you for the top rating.

6/10 Okej

Louis

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Deb 16 dec. 2023
Thank you for rating your stay. Please let us know if we could have done anything to have made your stay more enjoyable.

4/10 Dåligt

Melanie

Gillade inte: Boendets skick och faciliteter
It was functional in a pinch, but double the price of what it should have been. It also looked like someone tried to break into the room a few times with all the scratch marks around the door bolt. Mildly sketchy and not worth the $190 price tag
Bodde här 1 natt i december 2023
Svar från Deb 5 dec. 2023
We are sorry we fell below you expectations on this visit and you felt the price of the hotel was too high. Thank you for letting us know that there were scratch marks door that need repair. We again are sorry we fell short.

4/10 Dåligt

Michael

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Deb 5 dec. 2023
Thank you for rating your stay. Please let us know if we could have done anything to make your stay more enjoyable. We are sorry we fell short of your expectations on this visit.

8/10 Bra

mei-hua

Gillade: Boendets skick och faciliteter
Fair
Bodde här 1 natt i november 2023
Svar från Deb 5 dec. 2023
Thank you for rating your stay. We appreciate hearing from our customers.

4/10 Dåligt

Rebecca

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very strange service. We tired to eat at the bistro for dinner around 6. No body approached us for seating. No waiter. We ended up leaving to get food after a very long drive. The floors were not vacuumed in hallways and stairwells. Lots of cob webs in room. Beds were thankfully clean. Will not be returning.
Bodde här 1 natt i november 2023
Svar från Deb 1 dec. 2023
We apologize for not accommodating you in our restaurant. Thank you for brining to our attention the housekeeping issues that need to be addressed. We are sorry we fell short and your stay was impacted.

10/10 Fantastiskt

tiia

Bodde här 2 nätter i november 2023
Svar från Deb 27 dec. 2023
Thank you for the top rating.

10/10 Fantastiskt

Samuel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have been staying here for years. My wife is from Kingston and this is our choice when visiting. Close to the thruway, CVS, Vegan burger and Woodstock.
Svar från Deb 1 dec. 2023
Thank you for the top rating and for sharing your comments about the hotel and our location.

10/10 Fantastiskt

Rachel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ni, who greeted us upon arrival, was very helpful not only upon arrival/check in but throughout our stay. Breakfast was hot, clean, well stocked with a great selection. Tables were always clean, setting was very comfortable and food was good. Hats off to Best Western in Kingston!
Bodde här 2 nätter i november 2023
Svar från Deb 27 nov. 2023
Thank you for the top rating and for your wonderful endorsement. We appreciate the recognition of staff also!!

6/10 Okej

Linda

Reste med husdjur
The doors slam all night with people coming and going. They heard all dogs into one hallway where the dogs pick up other dogs scents. There is barking and growling. I switched rooms for the second night, same hallway but I came home from that trip absolutely exhausted after not getting any sleep for two nights in a row.
Bodde här 2 nätter i november 2023
Svar från Deb 1 dec. 2023
Thank you for rating your stay and reporting the issues regarding our pet friendly accommodations. We do struggle to continue to offer this option to our guests. At this time we do have one wing with easy access to an entrance. This wing is in demand and will often have multiple rooms with pets. We are sorry this disturbed your stay. If you did not require a pet friendly, room we could have moved you to an alternate location. We again apologize that you were disturbed by the other guests and that your stay was impacted.

10/10 Fantastiskt

Iqubal

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean faculty and friendly staff. Huge indoor pool and arcade was a welcomed bonus. Felt like i was on a cruise with the view of the pool from my room
Bodde här 1 natt i november 2023
Svar från Deb 27 nov. 2023
Thank you for the top rating and your wonderful comments about the hotel and the staff. Great to hear you enjoyed your stay.

10/10 Fantastiskt

Samuel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Deb 1 dec. 2023
Thank you for the top rating. We appreciate the endorsement.

10/10 Fantastiskt

Richard, Brooklyn

The price was the big catch. Especially during the holiday weekend:
Bodde här 1 natt i november 2023
Svar från Deb 27 nov. 2023
Thanks for the posting and for the top score. Great to hear you your enjoyed your stay and we met your expectations.

10/10 Fantastiskt

arlene

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pet friendly. Easy check in. Friendly staff.
Bodde här 2 nätter i oktober 2023
Svar från Deb 27 nov. 2023
Thank you for the top rating and for your comments about our staff and our pet friendly offering.