Dear Sir,Namashkar !!!It was an honour to have you with us and we thank you for your valuable feedback.It is indeed sad on our part to learn about your discomfort, and we sincerely apologize for the inconvenience caused to you of your experience as indicated. Kindly note that your concerns have already been addressed and necessary corrective action has been taken wherever required.Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favourable opinion of The Sonnet Kolkata.We do look forward to serving you on your next visit and we will make sure you carry back better memories of our hospitality.Profound Regards,

Dear Mr. Guha Namashkar !!! Thank you for choosing us as your preferred accommodation in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us and this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavor to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Please accept our sincere apologies on behalf of the entire team. It has been brought to our attention that your recent visit with us was not at par to your expectations.. Kindly note that your concerns have already been addressed and necessary corrective action has been taken wherever required. Do kindly treat this as a one- of aberration on our part and not mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favorable opinion of The Sonnet, Kolkata. I do look forward to meet with you on your next visit and we will make sure that you carry back better memories of our hospitality. Profound Regards, Dipankar Bhattacharya Assistant Front Office Manager The Sonnet Kolkata

Dear Guest , Namashkar! Thank you for choosing us as your preferred service solutions in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us as this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavor to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Words cannot express how truly we feel for the inconvenience that was caused. This is especially saddening because The Sonnet Kolkata believes in the promise to serve with a deep rooted passion and making the experience of Guest happier and easier for everyone who chooses to stay with us. Please accept my sincere apologies on behalf of the entire team. It has been brought to my attention that your recent visit with us was not at par to our standard of hospitality I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for its patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. "Atithi Devo Bhaba" is our age old culture and we at the sonnet stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Guest, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedback regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavor to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. We look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavor to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. We look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

Dear Guest, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Madam/ Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future, and my team shall ensure the sonnet benchmarks, those you would love to recall & share with your friends and family. Assuring you of our best efforts to deliver "Poetry in Service". Thanks & Regards, Rituparna Basu Dey

Dear Manuj, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedback regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,

Dear Mimi, Namashkar ! Thanks for taking out time to put in your honest comments. We appreciate your patronage of The Sonnet and considering us as your preferred hotel for your recent stay in the city. We are absolutely perturbed with the feedbacks regarding your overall stay experience what you had with us. I earnestly apologize for the inconvenience that you faced due to the same. The entire team at the hotel has been taken through a detailed rigorous training regime and all requisite measures are being taken to reinforce international service standards. Having stated the foresaid, once again I humbly apologize for all the inconveniences, you faced. I take this opportunity to assure you that The Sonnet believes in the promise to serve with a deep rooted passion and leaves no stone unturned to ensure paramount satisfaction for it's patrons. I am sure that during your next visit to the hotel, we at The Sonnet would be able to give you better memories and pleasant stories to share & cherish. We shall look forward to welcome you back at The Sonnet very soon and my team shall go that extra mile to extend the Sonnet hospitality of "Poetry in Service". Thanks & Regards,

Dear Mr. Bhupindra, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey

We thank you for staying with us and we trust you had a comfortable stay at The Sonnet Kolkata. We feel sad about the most unpleasant encounters you faced, one could ever have and we strongly criticize the inhuman act you went through in Dakshineswar. Accompanying you for all the formalities was our duty towards you being our Esteemed Guest and we find pride in being able to do so.

Dear Madam / Sir, Namashkar! The Sonnet Family takes this opportunity to thank you for taking out time to share your experience on this platform & happy to know that your expectations were met during your recent stay with us. It is our constant endeavour to deliver the personalized best in Hospitality standards & services and we firmly stand committed to our goal....creating a true "Home away from home". "Atithi Devo Bhaba" is our age old culture and we stand firmly committed to it.... striving to impart best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. We are glad that you loved your stay at The Sonnet, and special mention about our services & efforts to make your stay a comfortable one elates us, we shall definitely live up to your expectations at all times. I look forward to welcome you back during your next visit to the city .... soon in the near future. Thanks and Regards, Rituparna Basu Dey