Thank you very much for sharing your experiences with us. We should be in contacting in person shortly to address your concern.

Dear Mr. Lim,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your time with us. We appreciate your feedback as it helps us identify areas where we can improve our services.We understand that the condition of the property fell short of your expectations. We apologize for any discomfort caused by the dated appearance, lack of cleanliness, and the presence of dust and mold in your room and bathroom. We strive to maintain a high standard of hygiene, and we will investigate the issues you raised to ensure they are promptly addressed.We also apologize for the noise disturbance you encountered during your stay. We understand that soundproofing is essential for a peaceful experience, and we will review our procedures to identify any areas where improvements can be made to reduce noise levels.Regarding your interaction with the front desk staff, we are sorry for the unsatisfactory service you received. It is important to us that our guests feel cared for and assisted throughout their stay. We will address this matter with the staff member involved to ensure that our guests are treated with the utmost professionalism and courtesy.Once again, we apologize for falling short of your expectations and for any inconvenience caused during your stay. We appreciate your feedback, as it allows us to improve our services and provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.Best Regards,Rita ChanDuty Manager