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Our dear guest. First of all, thank you for your valuable comments. Your opinions are valuable to us and will be decisive for our future services. 1. No complaints were received from the customers who stayed before and after you in the room where you stated that there was a bad smell. It was estimated that the smell could be caused by the environment in those days and your room was changed immediately without any objection to you in terms of customer satisfaction. 2. In the other room given to you, there was noise due to a technical problem in the pool for that night and although the technical problem in the pool was resolved the next day, your room was changed again in order to please you. We apologize to you for reasons beyond our control due to the technical glitch in the pool. You have completed your remaining holiday here, since we did not receive any complaints from the next room. 4. The point is that the rooms are not cleaned, because we are an apart-style hotel and our customers usually stay for long periods, in terms of customer security and privacy, the rooms are not entered without customer consent. For this reason, you came to your room for cleaning twice, but it was not done because you declared that you did not want cleaning. It is your choice not to clean, and the rooms of our customers who stay in our hotel for a long time are constantly cleaned upon their request. regards

Thank you

Thank you

thank you

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Thank you