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Recensioner av GrandStay Hotel & Suites

2.5 out of 5
GrandStay Hotel & Suites
525 Front Street North, La Crosse, WI

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 590 av 1001 recensioner" "
8 - Bra i betyg. 269 av 1001 recensioner" "
6 - Okej i betyg. 75 av 1001 recensioner" "
4 - Dåligt i betyg. 49 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 1001 recensioner" "

8,8/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jami

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great space for the cost. Conveniently located. Spacious room. Would definitely stay again if ever in the area.
Bodde här 2 nätter i maj 2024

8/10 Bra

Mandy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place and conveniently located near all the necessities.
Bodde här 3 nätter i maj 2024

8/10 Bra

Linda

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
clean and quiet
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Paula

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Double queen suite was very comfortable and spacious for our family’s stay. Close to downtown and the river, lots to walk to. Beds very comfortable. Pool and hot tub nice- a bit small but we loved hanging out there regardless. Easy check in and check out.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Carne

Reste i grupp
Loved the location, the spacious suite and courteous staff!
Bodde här 2 nätter i april 2024

4/10 Dåligt

Anna

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The rooms need to be updated and deep cleaned. Breakfast options were limited. The staff was nice.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Phillip

Gillade: Bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024

8/10 Bra

Dennis

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was great, just a few blocks from the La Crosse Center. Swimming pool was tiny and the fitness room was very small with quite limited equipment. Fortunately, the area is great for outdoor running.
Bodde här 2 nätter i april 2024

8/10 Bra

steve L

Reste med familj och småbarn
This is a very nice hotel. The lobby is awesome. The pool is nice. The rooms are spacious and clean. The breakfast is likely the worst breakfast I have ever seen at any hotel I have stayed at. The selection not only sucks, but what little was there ran out long before breakfast ended. There was no milk for the cereal, no gravy for the biscuits, no peanut butter/jelly packets for the toast and the juice ran out. This breakfast was really, really bad. When we asked the attendent about these items he said he ran out.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

David

All good
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tammy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
/a
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Heather

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the 2br suite perfect for what we needed for 4 person family
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Amanda

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Our stay was nice and the downtown was within walking distance so we did not have to move our car to enjoy!
Bodde här 1 natt i mars 2024
Svar från Monica, AGM 29 mars 2024
Hello, Amanda!Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!

10/10 Fantastiskt

Renee

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Really like the hospitality the room was very comfortable. If I had anything negative to say it would be the room needs a little upgrading the shower nozzle was ready to come off and the carpeting had a feet smell other than that everything was great nothing to complain about.
Bodde här 4 nätter i mars 2024

8/10 Bra

NEIL, DEERFIELD

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

4/10 Dåligt

Benjamin

Reste med familj och småbarn
Gillade inte: Renlighet
Room did not appear to be very clean when upon entering, asked twice to have it cleaned. Nobody came to clean.
Bodde här 3 nätter i februari 2024
Svar från Monica, AGM 1 mars 2024
Thank you for your feedback, Benjamin! I did pass along your request to our housekeeping manager, and we attempted to oblige. However, we are unable to touch guest belongings, and therefore, could not do as thorough of a tidying up as may have been expected. We are terribly sorry for any inconvenience. Best regards,

8/10 Bra

Nnenna

Gillade: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Monica, AGM 1 mars 2024
Thank you for your wonderful review, Nnenna! We are delighted you enjoyed your stay with us. We look forward to your next visit!Best regards,

10/10 Fantastiskt

Sarah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, quiet, comfortable rooms. Nice breakfast. Convenient walkable location. Great overall stay!
Bodde här 3 nätter i februari 2024
Svar från Monica, AGM 1 mars 2024
Thank you so much for your wonderful review, Sarah! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!Kind regards,

8/10 Bra

Brent

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Inside the hotel is nice. It's clean the rooms are clean. It's a bit dated, not bad at all. Across the road is the fest grounds. It's at the end of the street, close to the Freight House, a little walk to downtown. We have stayed here multiple times. Decent breakfast.
Bodde här 1 natt i februari 2024
Svar från Monica, AGM 1 mars 2024
Thank you for your comments, Brent! We appreciate your lovely review. Please come enjoy the comfort and amenities of the GrandStay again soon!Kind regards,

10/10 Fantastiskt

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Monica, AGM 1 mars 2024
Thank you for your lovely review, Nicole! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!Kind regards,

4/10 Dåligt

Alyson

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The walls are paper thin. Listened to couple having sex all night. Homeless guy took bath in hot tub so my girls could not use it.
Bodde här 1 natt i februari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your comments, Alyson! Our front desk is staffed 24 hours a day, and we are happy to make sure everyone is being mindful of other guests staying with us. No one likes noisy neighbors.Our pool and spa area are accessible by key card only. It wouldn't be impossible, but if a vagrant was in that area, a guest would have had to let them in. We are so terribly sorry that you were not able to fully enjoy the amenities. We do everything we possibly can to ensure non- guests are not on or in the hotel grounds. We hope your next visit to the GrandStay is an enjoyable one!Kind regards,

10/10 Fantastiskt

Keith

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Nice place, decent breakfast, & great location.
Bodde här 2 nätter i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you so much for your wonderful review, Keith! We are delighted you enjoyed your stay with us. We look forward to welcoming you back again soon!Kind regards,

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Monica, FDS 12 feb. 2024
Thank you for your feedback, Thomas! We so appreciate your wonderful review.We are so glad you enjoyed your stay with us. We look forward to welcoming you back again soon!Kind regards,

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the layout of our room. The studio suite had more amenities than I expected. It was quiet & comfortable. I didn't like the rate increase for the second night stay though.
Bodde här 1 natt i februari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your lovely review, James! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Visit
The Front Desk Hosts who checked me in were amazing.
Bodde här 1 natt i februari 2024
Svar från Monica, FDS 12 feb. 2024
Hello, Paul!Thank you so much for your wonderful review! It was an absolute delight to meet you. We look forward to seeing you next time you are in La Crosse!Kind regards,

6/10 Okej

Cameran

Affärsresenär, Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Overall good for a one night stay. Rooms locks and doors are unsafe, pillows had hair on them(glad I brought my own) and random people standing around front of the building that definitely were not there for the hotel stay. Pool dirty as can be and weight room was the size of a small bathroom. Not worth the money unless you want to save a buck but definitely advise spending the extra at a different hotel.
Bodde här 1 natt i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your comments, Cameran! We appreciate your feedback. We are always looking for ways to improve our valued guest's experience.Best regards,

10/10 Fantastiskt

Denise

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value
Arrived for our one night stay in the early evening. Room was great but we noticed the ice maker was making a loud sound intermittently. Will at the front desk found us another room quickly and was so helpful! Very quiet room, comfortable bed. Love the suite layout. The coffee maker didn’t work but we got coffee at the breakfast bar. Food was average but there was plenty of it. Overall very nice value. Will stay here again.
Bodde här 1 natt i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you so much for your wonderful review, Denise! We do have the best staff around. We look forward to your next visit to the GrandStay! We can't wait to welcome you back.Kind regards,

10/10 Fantastiskt

Carol

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your wonderful review, Carol! We are so glad you enjoyed your stay with us. We hope to welcome you back to the GrandStay again soon!Kind regards,

10/10 Fantastiskt

Keri

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your wonderful review, Keri! We are delighted to hear you enjoyed your stay with us. We look forward to seeing you again soon!Kind regards,

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff checked with us several times to assure our comfort and offer their services if needed. Beds were comfortable, space in the suite was sufficient.
Bodde här 2 nätter i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you so much for your wonderful review, Joan! We are so glad you enjoyed your stay with us. We do have the best staff around! Please come enjoy the comfort and amenities of the GrandStay again soon!Best regards,

6/10 Okej

Luanne

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Room had a nice set up but in poor condition. No hangers, no dishes or silverware. Bathroom door was cracked and had a hole in it, cracked tile on bathroom floor.
Bodde här 2 nätter i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your comments, Luanne! We appreciate you bringing these concerns to our attention. We have passed this information along to the appropriate departments so we can take the necessary actions to correct this.Best regards,

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your excellent review, Erica! We are delighted you enjoyed your stay with us. Please come visit again soon!Kind regards,

8/10 Bra

Richie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The stay was wonderful and the room was spacious and well appointed. The only issue we had was noise. We had a particularly loud group on the floor above us.
Bodde här 2 nätter i december 2023
Svar från Monica, FDS 12 feb. 2024
Thank you for your feedback, Richie!Our front desk is staffed 24 hours a day, and we are always happy to make sure everyone is being mindful of other guests staying with us. Please feel free to reach out in the future, so we can expeditiously take care of any concerns you have. We aim to provide all of our valued guests with a peaceful and comfortable stay.Best regards,

10/10 Fantastiskt

Gregory

Bodde här 1 natt i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your excellent review, Gregory! We appreciate you staying with us, and we look forward to welcoming you back to the GrandStay!Best regards,

10/10 Fantastiskt

Elyse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you so much for your lovely review, Elyse! We appreciate you staying with us, and we look forward to welcoming you back to the GrandStay again soon!Best regards,

8/10 Bra

David

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Monica, FDS 12 feb. 2024
Thank you for your review, David! We are delighted you enjoyed your stay with us. Please come visit again soon!Best regards,

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
La Crosse
It appeared that the hotel was well short of capacity. Our room was excellent, the pool and hot tub were clean and convenient. Staff was friendly and available. I had breakfast at 9:50 and not all items were available (no eggs or sausage).
Bodde här 2 nätter i januari 2024
Svar från Monica, FDS 11 jan. 2024
Thank you for your wonderful review, David! We appreciate you staying with us. Please come visit again soon!Kind regards,

10/10 Fantastiskt

Katrina

Bodde här 1 natt i januari 2024
Svar från Monica, FDS 11 jan. 2024
Thank you so much for your lovely review, Katrina! We are so glad you enjoyed your stay here with us. We look forward to welcoming you back to the GrandStay again soon!Kind regards,

10/10 Fantastiskt

Kimberlee

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Nancy

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel and surrounding property was beautiful and well maintained. The staff was friendly, professional and very personable. I also liked the fact they are so accepting and accommodating with regard to pets. My grandson was getting a serious hospital procedure done tomorrow. So we found a hotel near the hospital, where family and his dog could join him for the night before. It allowed us all to laugh and have some fun memories before the big event. Thank you for the great experience.
Bodde här 1 natt i januari 2024
Svar från Monica, FDS 8 jan. 2024
Hello, Nancy,Thank you so much for your wonderful review. We are humbled by your kind words. We are so glad we were able to make such a big event a little easier. We wish all the best to you and your family in the New Year, and always.Best regards,

10/10 Fantastiskt

roger

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the only minus was the sub par breakfast, fruit choice poor, hot food was minimal, and poor bakery
Bodde här 1 natt i december 2023

10/10 Fantastiskt

JENNY L.

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We love staying at the GrandStay because it is in close walking distance to the park and downtown. The staff is always friendly, breakfast is delicious and rooms are always clean.
Bodde här 1 natt i december 2023
Svar från Monica, FDS 8 jan. 2024
Thank you for your lovely review, Jenny! We are delighted to hear you enjoyed your stay with us. Please come enjoy the comfort and charm of the GrandStay again soon!

6/10 Okej

Elizabeth, Speedway

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Not as clean as previous times we've stayed here. No daily room service unless you request it. This is not the fault of the hotel, but a very large homeless camp has been permitted by the city to be stablished in the beautiful walking area adjacent to the property.
Bodde här 4 nätter i december 2023
Svar från Monica, FDS 8 jan. 2024
Thank you for your feedback, Elizabeth! We appreciate you staying with us. Best regards,

10/10 Fantastiskt

Trista

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Grandstay exceeded our expectations! Service was great, anything you needed they were more than happy to help. Rooms were clean and roomy. Will be staying here again!
Bodde här 7 nätter i december 2023
Svar från Monica, FDS 8 jan. 2024
Hello, Trista!What a wonderful review! We are delighted you enjoyed your stay with us! Thank you so much for choosing the GrandStay. We look forward to welcoming you back again soon!

8/10 Bra

KELLY, Lancaster

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Vents were full of mold. There was no happy medium with the temperature in the room....either freezing or very hot. Room was very dusty. Strings on floor so it appears it wasn't vacuumed. We set out laudry to be exchanged and it was never picked up, so we didn’t get fresh towels. Internet was extremely slow. Overall experience is a 2 out 5.
Bodde här 2 nätter i december 2023
Svar från Monica, FDS 8 jan. 2024
Thank you for your feedback, Kelly! We appreciate your comments. I am terribly sorry you were disappointed with your stay. We strive to provide a clean, comfortable stay for all of our valued guests, and it seems we missed the mark here. I have passed along these issues to the appropriate departments so we can rectify these things, in hopes of improving our guest satisfaction across the board. We appreciate you staying with us.

8/10 Bra

Nancy

Reste med familjen
Gillade: Personal och service
This hotel was the perfect location for the event that we visited LaCrosse for. Staff was great. Pool could have been larger. Enjoyed having a kitchenette and two individual bedrooms. No fan in the bathroom was a surprise.
Bodde här 1 natt i december 2023

8/10 Bra

Tina Marie

Reste med sin partner
Gillade: Bekvämligheter
Room was nice and clean, staff was friendly! Pool and hot tub are small but we enjoyed it
Bodde här 1 natt i december 2023
Svar från Monica, FDS 28 dec. 2023
Thank you so much for your wonderful review, Tina! We appreciate you joining us at the GrandStay La Crosse. We look forward to welcoming you back again soon!

8/10 Bra

Mandie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
This is not the first time staying and would return again. the place is nice for a weekend in La Crosse . There could be some upgrades but spacious , friendly and clean . The Breakfast was good .
Bodde här 1 natt i december 2023
Svar från Monica, FDS 28 dec. 2023
Thank you for your wonderful feedback, Mandie! We are so glad you enjoyed your stay with us. Please come visit the GrandStay again soon!

8/10 Bra

Scott

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked how close it was to the lights and downtown with a parking lot right outside the hotel
Bodde här 1 natt i december 2023
Svar från Monica, FDS 28 dec. 2023
Thank you for your lovely review, Scott! We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back to the GrandStay again soon!