Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 509 av 1074 recensioner" "
10 - Fantastiskt
509
8 - Bra i betyg. 266 av 1074 recensioner" "
8 - Bra
266
6 - Okej i betyg. 150 av 1074 recensioner" "
6 - Okej
150
4 - Dåligt i betyg. 83 av 1074 recensioner" "
4 - Dåligt
83
2 - Väldigt dåligt i betyg. 66 av 1074 recensioner" "
2 - Väldigt dåligt
66
7,8/10
Renlighet
8,8/10
Personal och service
7,8/10
Bekvämligheter
7,8/10
Boendets skick och faciliteter
8,0/10
Hållbarhet
Recensioner
6/10 Okej
Robert Joseph
Reste med familjen
21 maj 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
old, broken furniture in room. Bathroom dirty and multiple broken fixtures. Loud outside room constantly.
Robert Joseph
Bodde här 7 nätter i maj 2024
2/10 Väldigt dåligt
sergio
Reste med familjen
21 maj 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible customer service, room key was deactivated every day I would have to get a new key, hotel hallway carpet it’s dirty and smells awful, apparently in order to get room service you would have to requested it, even if you do they would not come……
sergio
Bodde här 4 nätter i maj 2024
10/10 Fantastiskt
Ramoncito
21 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hospitality of your service deak
Ramoncito
Bodde här 1 natt i maj 2024
4/10 Dåligt
Nicole
19 maj 2024
Nicole
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 20 maj 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bra
Laura
Reste med familjen
18 maj 2024
Gillade: Renlighet och boendets skick och faciliteter
I didn't like the bathroom when we shower all the water got out of the shower all the floor got wet my kids almost fall it was very slipper
Laura
Bodde här 4 nätter i maj 2024
Svar från Customer Care Team 20 maj 2024
Dear Laura, thank you for sharing your concerns. We apologize for the issue you encountered with the shower, leading to a slippery bathroom floor. The safety of our guests is our top priority, and we are addressing this issue promptly to ensure better water containment and safety measures. Your feedback is vital for our improvement, and we aim to provide a safer and more comfortable bathroom experience for our guests.Best Regards,Customer Care Team
6/10 Okej
Canena
Reste med familjen
17 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My recent stay wasnt that great. This property is my favorite when I head down to SoCal for the nearby theme parks. The floor I was in there was a gentleman on the phone at about 1:00am / 1:30am talking extremely loud, pacing up and down the hallway. Then in the morning bunch of high schoolers along with their chaperones causing a loud disturbance. No respect for their near by neighbors. Hopefully my next trip this wont be an issue. Parking at this hotel is getting bad. They need to redo the lines for each spot. Make them bigger and make sure larger vehicles park elsewhere. They take too much space preventing others to park at an open spot.
Canena
Svar från Customer Care Team 21 maj 2024
Dear Canena, thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay did not meet your expectations, especially considering you have chosen us as your favorite property when visiting SoCal for the nearby theme parks. We sincerely apologize for the noise disturbances caused by other guests during the night and early morning. Your comfort is our priority, and we will be addressing these issues with our staff to ensure a quieter environment for all guests. Additionally, we have taken note of your comments regarding our parking situation. We are currently reviewing our parking layout and will work on making improvements, as well as consider resizing the spaces and designating areas for larger vehicles. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team
10/10 Fantastiskt
Yuvia
14 maj 2024
Yuvia
Bodde här 1 natt i april 2024
Svar från Customer Care Team 16 maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bra
Rhonda
14 maj 2024
Gillade: Renlighet och personal och service
Staff is very nice. Breakfast was ok. They need fruit as well as a microwave to make the oatmeal. Room was clean.
Rhonda
Bodde här 3 nätter i maj 2024
Svar från Customer Care Team 16 maj 2024
Dear Rhonda, thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted that you were satisfied with our lovely staff team and clean accommodations. We appreciate your suggestion regarding the breakfast offerings, and we'll certainly take it into consideration as we continuously strive to enhance our guests' experience. Do not hesitate to let us know about any improvements we could bring to our establishment. We hope to welcome you back for another pleasant stay soon.Best Regards,Customer Care Team
8/10 Bra
Joshua
13 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Joshua
Bodde här 1 natt i maj 2024
Svar från Customer Care Team 14 maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Väldigt dåligt
Jorge Cristobal
Reste med familjen
10 maj 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very bad experience in this hotel. The manager is especially disgusting. We wanted to make an official complain about several things that weren’t working (the gymn, the pool, the breakfast buffet…) and they put all the possible problems so that we would not do so (but we did because there were too many things wrong with the hotel. I would definitively look for other hotels nearby. The also say that they are going to change the name so be careful.
Jorge Cristobal
Bodde här 4 nätter i maj 2024
Svar från Customer Care Team 14 maj 2024
Dear Jorge, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent La Quinta service in the future!Best Regards,Customer Care Team
8/10 Bra
Hajela
5 maj 2024
Gillade: Renlighet och personal och service
Staff friendly
Hajela
Bodde här 4 nätter i april 2024
Svar från Customer Care Team 6 maj 2024
Dear Hajela, we are happy to have served you well at La Quinta Inn & Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to La Palma, with our facilities running at their best.Best Regards,Customer Care Team
8/10 Bra
Hajela
5 maj 2024
Staff very helpful. Appliances like microwave and lamp shades doesn’t work
Hajela
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 6 maj 2024
Dear Hajela, thank you for recognizing our helpful staff. We apologize for any inconvenience caused by the malfunctioning appliances in your room. Ensuring that all amenities are in proper working order is important to us, and we will address these issues promptly to ensure a more comfortable stay for our guests. Do not hesitate to let us know about any improvements we could bring to our establishment. We hope to see you and serve you better at La Quinta Inn & Suites on your next visit!Best Regards,Customer Care Team
10/10 Fantastiskt
Lissette
4 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely
Lissette
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 6 maj 2024
Dear Lissette, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
10/10 Fantastiskt
Pinky
Affärsresenär
4 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would say this La Quinta is way better than the Costa Mesa I stayed weeks ago. Way cheaper and the room they gave me was perfect. I only put 4 for cleanliness because the carpet was stained and a bit smelly. But overall no complaints. Staff was excellent! The breakfast is good too! I will stay at this La Quinta again .
Pinky
Bodde här 1 natt i april 2024
Svar från Customer Care Team 6 maj 2024
Dear Pinky, we're delighted to hear that you had an enjoyable stay with us and that our hotel exceeded your expectations compared to your previous La Quinta experience. Thank you for your kind words about our low prices, incredible staff team, and breakfast offerings. We apologize for any inconvenience caused by the stained carpet in your room, and we will address this with our housekeeping team to ensure a higher standard of cleanliness moving forward. Do not hesitate to let us know about any improvements we could bring to our establishment. You had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times.Best Regards,Customer Care Team
8/10 Bra
Jaime
Reste med sin partner
4 maj 2024
Gillade: Renlighet och personal och service
The property was a bit run down. It needs some updating. The price goes hand in hand. Clean and easy check in process. Would recommend.
Jaime
Bodde här 1 natt i april 2024
Svar från Customer Care Team 6 maj 2024
Dear Jaime, thank you for choosing to stay with us and for your honest feedback. We're glad to hear that you were satisfied with our modest pricing, smooth check-in process, and hygiene standards. We apologize for any inconvenience caused by the property's worn-out condition, and we appreciate your recommendation. Your feedback is valuable to us, and we will use it to prioritize areas for improvement. We hope to have the opportunity to welcome you back for a more satisfying experience at La Quinta Inn & Suites.Best Regards,Customer Care Team
10/10 Fantastiskt
Alejandra
1 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Alejandra
Bodde här 7 nätter i april 2024
Svar från Customer Care Team 3 maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bra
Maria
Reste i grupp
1 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was good
Maria
Bodde här 3 nätter i april 2024
Svar från Customer Care Team 2 maj 2024
Dear Maria, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team
10/10 Fantastiskt
John
Affärsresenär
30 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The last time I stayed at this particular place, I had to evacuate my house for a couple of nights because of termite fumigation. I had a real good sleep and the location was very convenient.
I had a customer/friend coming from out of town so I booked this place for them. It was very stress free and they stayed comfortably.
John
Bodde här 3 nätter i april 2024
Svar från Customer Care Team 2 maj 2024
Dear John, we're delighted to hear that both you and your guest enjoyed a comfortable and stress-free time during your vacations at our place. Thank you for choosing our hotel for your accommodations, and we appreciate your positive feedback about our convenient location. We hope to have the opportunity to welcome you as well as your friend for another relaxing stay at La Quinta Inn & Suites.Best Regards,Customer Care Team
6/10 Okej
Lakisha
29 apr. 2024
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Older property. Definitely needs an upgrade
Lakisha
Bodde här 1 natt i april 2024
Svar från Customer Care Team 30 apr. 2024
Hi Lakisha, we are excited to know that you found our stay quite satisfactory. Thank you for reviewing our property, but we understand a few conditions were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at La Quinta Inn & Suites. We hope to have you join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team
8/10 Bra
Jose
26 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Jose
Bodde här 3 nätter i april 2024
Svar från Customer Care Team 29 apr. 2024
Dear Jose, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Inn & Suites, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
8/10 Bra
Sarah
23 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No elevator
Sarah
Bodde här 1 natt i april 2024
Svar från Customer Care Team 26 apr. 2024
Dear Sarah, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. Besides the lack of an elevator, we hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team
8/10 Bra
Sarah
Reste med sin partner
23 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No elevators
Sarah
Bodde här 3 nätter i april 2024
Svar från General Manager 23 apr. 2024
Hi Sarah,Thank you for staying iwth us! We have 2 elevators and I'm sorry if you missed them. We hope you will come back and visit us agian!
10/10 Fantastiskt
Jorge
Reste med familjen
23 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love the cleanest of the room , the convenience of the ice maker. The location to knots berry farms and the friendly staff.
Jorge
Bodde här 1 natt i april 2024
Svar från Customer Care Team 24 apr. 2024
Dear Jorge, we are pleased that you thoroughly enjoyed your time at La Quinta Inn & Suites. We appreciate you letting us know how satisfied you were with our clean rooms, facilities, convenient location, and friendly staff. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to La Palma.Best Regards,Customer Care Team
10/10 Fantastiskt
Nan
22 apr. 2024
Very nice.
Nan
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 24 apr. 2024
Dear Nan, we are happy to have hosted you and served you well at La Quinta Inn & Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team
8/10 Bra
Francisco J
Reste med familjen
21 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is excellent except for the breakfast. Breakfast is poor.
Francisco J
Bodde här 1 natt i april 2024
Svar från Customer Care Team 22 apr. 2024
Dear Francisco, thank you for taking the time to let us know about your stay. We regularly ensure that all our rooms and services are up to the standards that our guests expect, so it is absolutely satisfying to hear that you had a great stay at our hotel. We apologize for the shortcomings with breakfast and will make amends immediately. Thank you for bringing this issue to our attention. Do not hesitate to let us know about any improvements we could introduce to our establishment. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve.Best Regards,Customer Care Team
10/10 Fantastiskt
Alfred
20 apr. 2024
Alfred
Bodde här 1 natt i april 2024
Svar från Customer Care Team 10 maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Fantastiskt
Ryan
16 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ryan
Bodde här 1 natt i april 2024
Svar från Customer Care Team 17 apr. 2024
Dear Ryan, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team
10/10 Fantastiskt
Miguel
13 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Miguel
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 15 apr. 2024
Dear Miguel, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
8/10 Bra
Yaqing
Reste med familj och småbarn
10 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When I go to LA, i always booked this hotel. I have a good experience here.
Yaqing
Bodde här 5 nätter i mars 2024
Svar från Customer Care Team 11 apr. 2024
Dear Yaqing, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel on each visit. We strive to achieve maximum guest satisfaction at La Quinta Inn & Suites, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
10/10 Fantastiskt
Gabriel
10 apr. 2024
Gabriel
Bodde här 1 natt i april 2024
Svar från Customer Care Team 30 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Dåligt
Tara
Reste med familj och småbarn
10 apr. 2024
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The shower handle was broken. The vent fan was broken. The door kept hitting the door to the shower and toilet area. The hot tub was cold. The beds were really small. The stairs had gum and spit on the railings.
Tara
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 11 apr. 2024
Dear Tara, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team
10/10 Fantastiskt
Leticia
7 apr. 2024
Gillade: Renlighet och personal och service
Leticia
Bodde här 1 natt i april 2024
Svar från Customer Care Team 8 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Fantastiskt
Eboni
Reste med familj och småbarn
6 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would like to say thanks to the women who checked me in and assisted me with my room keys they were nice and friendly I appreciate good customer service
Eboni
Bodde här 1 natt i april 2024
Svar från Customer Care Team 8 apr. 2024
Hi Eboni, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Inn & Suites with the finest of our amenities and resources!Best Regards,Customer Care Team
10/10 Fantastiskt
Mayra
5 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Mayra
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 8 apr. 2024
Dear Mayra, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
10/10 Fantastiskt
Mayra
5 apr. 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Mayra
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 8 apr. 2024
Dear Mayra, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
10/10 Fantastiskt
Aaron Sydnie
Reste med familjen
4 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property. Would definitely stay there again. Staff was awesome with dinner recommendations.
Aaron Sydnie
Bodde här 5 nätter i mars 2024
Svar från Customer Care Team 8 apr. 2024
Dear Aaron, we are pleased that you thoroughly enjoyed your time at La Quinta Inn & Suites. We appreciate you letting us know how satisfied you were with our property, staff team, and their dinner recommendations. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to La Palma.Best Regards,Customer Care Team
8/10 Bra
Kathryn F
4 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It would be nice to have the pool open by 9am. Good breakfast! Very kind people!
Kathryn F
Bodde här 2 nätter i april 2024
Svar från Customer Care Team 5 apr. 2024
Dear Kathryn, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our breakfast and courteous customer service makes us very pleased. Besides the pool timings, we hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team
8/10 Bra
Thomas
4 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I dont like that the main entrance is locked 24hrs a day. You must have a key just to get into the lobby. Makes it difficult if you haven't checked in yet. Apparently that started during the covid lockdown and they just kept it locked down to this day.
Thomas
Bodde här 1 natt i april 2024
Svar från Customer Care Team 5 apr. 2024
Dear Thomas, we appreciate you sharing your feedback with us. While we understand your concerns about the main entrance being locked 24 hours a day, this measure was implemented during the COVID-19 lockdown to prioritize the safety and security of our guests and staff. We apologize for any inconvenience this may have caused you; we will review our policies to ensure that they align with the current needs of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.Best Regards,Customer Care Team
8/10 Bra
Isabella
3 apr. 2024
Isabella
Bodde här 4 nätter i mars 2024
Svar från Customer Care Team 4 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Fantastiskt
Jennifer
3 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
…
Jennifer
Bodde här 1 natt i april 2024
Svar från Customer Care Team 4 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Väldigt dåligt
Fabian
Reste med familjen
3 apr. 2024
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The 2nd floor hall wall smell. Carpets are horrible.
Fabian
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 4 apr. 2024
Dear Fabian, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the unpleasant odor on the second-floor hall and the state of the carpets that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. We feel let down that you did not find our performance adequate for the price you paid. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team
10/10 Fantastiskt
Bryant
Reste med familjen
3 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice that they have deaf service for me! Door flasher and alarm vibration ready for me! When my key was bad and they came and replace without me telling them that key was bad! Love that hotel spa. But no bacon and eggs scrambled for breakfast. Please add it so that I can come back soon!
Bryant
Bodde här 4 nätter i mars 2024
Svar från Customer Care Team 4 apr. 2024
Dear Bryant, we're delighted to hear that you appreciated our efforts to provide accommodations for your needs and enjoyed the amenities our hotel offers. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. Your feedback regarding breakfast options is valuable to us, and we'll certainly take it into consideration as we review and update our offerings. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Best Regards,Customer Care Team
8/10 Bra
Jorge, zapopan
3 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool
Jorge
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 4 apr. 2024
Dear Jorge, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Inn & Suites, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
10/10 Fantastiskt
Michael
Reste med sin partner
29 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very welcoming and also let me check in early because we had a early flight
Michael
Bodde här 5 nätter i mars 2024
Svar från Customer Care Team 1 apr. 2024
Dear Michael, we are thankful for giving our hotel a splendid rating for our warm welcome and early check-in services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team
8/10 Bra
Kelly
Reste med familjen
24 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, staff was friendly, easy to get to theme parks, stores, ect. Coffee downstairs was good, food selection was limited and didn’t change.
Kelly
Bodde här 3 nätter i mars 2024
Svar från Customer Care Team 26 mars 2024
Dear Kelly, thank you for taking the time to let us know about your stay and for appreciating our convenient location. We regularly ensure that all our rooms and services are up to the standards that our guests expect, so it is absolutely satisfying to hear that you had a clean and relaxed stay at our hotel. We apologize for the limited food selection and will work on improvements immediately. Thank you for bringing this issue to our attention. Do not hesitate to let us know about any improvements we could introduce to our establishment. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve.Best Regards,Customer Care Team
10/10 Fantastiskt
damon
22 mars 2024
damon
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 11 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Fantastiskt
Marc, Roselle Park
19 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Marc
Bodde här 2 nätter i december 2023
Svar från Customer Care Team 21 mars 2024
Dear Marc, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team
10/10 Fantastiskt
Carmen
Reste i grupp
18 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet
Carmen
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 19 mars 2024
Dear Carmen, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit.Best Regards,Customer Care Team
2/10 Väldigt dåligt
MAGGY
18 mars 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
MAGGY
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 19 mars 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bra
Israel
18 mars 2024
Israel
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 8 apr. 2024
Dear Israel, we are happy to have served you well at La Quinta Inn & Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to La Palma, with our facilities running at their best.Best Regards,Customer Care Team