Dear guest, Thank you very much for sharing this review of your recent stay at our Occidental Lanzarote Playa hotel. We sincerely regret reading that our location did not meet your expectations although it offers Costa Teguise all in walking distance or swift car ride, and we encourage you for a future occasion to visit our website or to contact our call centre from where our agents will be able to offer you a personalised booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes. Thank you again for this review of your stay with us, we look forward to your next visit. Kind regards, Nancy Steinert Guest Experience Management

Dear Guest; On behalf of Occidental Lanzarote Playa Hotel I would like to thank you for selecting our hotel for your stay and for sharing your comments at Expedia.com; We hope you had a nice stay and we take this opportunity to thank you for your advices which are always very important to us. Kind Regards

Good morning,We would like to express our appreciation for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us.We hope to have the opportunity to welcome you back in our hotel in the nerar future.Kind regards,

Dear Oliver,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory, particularly with regard to your concerns about cross-contamination in the restaurant. We will certainly reflect on your suggestion to improve our service in this aspect. Moreover, we regret any confusion caused by the fitness activities descriptions and we acknowledge the importance of clear communication for guest enjoyment. Your positive remarks regarding the room, the variety and taste of our cuisine, and the cleanliness throughout the hotel are sincerely appreciated. We are delighted that the tranquil views contributed to your restful sleep and that you found the storage facilities to your liking. It is also gratifying to hear such high praise for our staff across all departments, as they strive to provide exceptional service. Your participation in the fitness activities and enjoyment of our extensive offerings have been noted with pleasure.We hope to see you again in the future. Kind regards,Guest Experience Manager

Thank you for reviewing your recent stay in our Barceló Lanzarote Active Resort. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Estimada Carmen,Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro hotel Barceló Lanzarote Active Resort. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios.Lamentamos que el sabor del café no haya estado a la altura de sus expectativas; el disfrute de nuestros huéspedes es primordial, y valoramos mucho sus comentarios al respecto. Nos complace saber que encontró la limpieza, el estado del hotel, el servicio y la comodidad de la habitación satisfactorios, con valoraciones del 80%.Quedamos a la espera de su pronto regreso. Un cordial saludo,Guest Experience Manager

Good morning,Thank you very much for your review.Kind regards

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Lanzarote Active Resort was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Cher Benjamin,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Barceló Lanzarote Active Resort.Nous sommes désolés que certains aspects n'aient pas totalement répondu à vos attentes. Nous sommes ravis que vous ayez trouvé le personnel agréable et que les facilités d'accès et d'activités aient été à votre goût.Nous sommes également heureux que vous ayez apprécié la propreté de la chambre, l'état de l'hôtel, les équipements disponibles dans la chambre et le service exceptionnel fourni par notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Guest Experience Manager

Good morning,Thank you very much for your review.Kind regards

Good morning,Thank you very much for your review.Kind regards

Muchas gracias!!

Good morning,Thank you very much for your nice review.Kind regards

Thank you

Sehr geehrter Marcus,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Es freut uns sehr zu hören, dass Sie den freundlichen Service unseres Teams und den Pool besonders positiv hervorgehoben haben. Auch dass das Zimmer mit seinem herrlichen Meerblick zu einem angenehmen Aufenthalt beigetragen hat, ist für uns eine wunderbare Bestätigung unserer Bemühungen, unseren Gästen Erholung und Genuss zu bieten. Wir bedauern, dass nicht alle Aspekte Ihres Aufenthalts Ihren Erwartungen entsprochen haben und möchten Ihnen versichern, dass wir Ihr Feedback ernst nehmen.Guest Experience Manager

Dear Sam, Thank you very much for your kind feedback.We are delighted to hear that you appreciated the recent refurbishments and found the food and drinks options, as well as the activity programs, to your liking. It's great to know that the cleanliness of our rooms, the condition of the hotel, and the service provided by our team met your expectations. Your comfort is our top priority, and we're glad to see that reflected in your feedback.We are sorry that the solutions provided during your stay were not satisfactory.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Claudia,Thank you for your positive feedback.It is a pleasure to know that you had such a nice stay with us. The satisfaction of our guests is a top priority, so your positive feedback is very rewarding.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Sehr geehrter Gast,vielen Dank, dass Sie uns Ihre Meinung über Ihren Aufenthalt mitgeteilt haben.Wir bedauern, dass Sie mit der Kostenpflichtigkeit unserer 50m Schwimmbahn nicht zufrieden waren. Unser Ziel ist es, transparente Informationen zu unseren Dienstleistungen zu bieten, und wir werden Ihre Rückmeldung nutzen, um unsere Kommunikation in diesem Bereich zu verbessern. Bitte entschuldigen Sie jegliche Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Wir hoffen, dass wir Sie bald wieder bei uns begrüßen dürfen und dass Ihr nächster Aufenthalt noch angenehmer wird. Ihr Wohlbefinden ist uns sehr wichtig.Es freut uns jedoch zu hören, dass Sie mit der Sauberkeit des Zimmers, dem Zustand des Hotels und dem Service zufrieden waren. Wir sind stolz auf unsere hohen Standards und es ist schön zu sehen, dass diese von unseren Gästen geschätzt werden.Es wäre uns ein Vergnügen, wenn wir Sie auch in Zukunft wieder bei uns begrüßen dürften!Mit Freundlichen Grüßen,Guest Experience Manager

Thank you very much for leaving these wonderful comments , we are delighted that you enjoyed your stay among us.

Dear Richard, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the great food at our hotel. It's wonderful to know that our focus on providing a variety of sports activities, especially for swimmers, contributed to your positive experience.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Muchas gracias!!

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

Muchas gracias!!

Good morning,Thank you for your comments.We genuinely appreciate the time you took out of your day to inform us and we will inform the relevant department.We sincerely hope that you will allow us another opportunity to welcome you again. Kind regards

Muchas gracias

Good afternoon,Thank you very much for your good review.Kind regards

Gracias

Dear Clare,Thank you for this rating of your stay at the Barceló Lanzarote Active Resort.We apologize if the booking process was not as seamless as we would have liked.Our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area. We are working with the official guidelines to ensure the safety of all guests as well as our staff. We regret any inconvenience and hope that we can count on your understanding.We look forward to welcoming you back. Best regards,Guest Experience Manager

Muchas gracias

Thank you

Thank you

Dear Guest, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Muchas gracias

Thank you

Vielen Dank.

Danke

Thank you

Grazie mille

Sehr geehrte Elfriede Christine,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir bedanken uns recht herzlich für Ihren Besuch und freuen uns über Ihre netten Worte zu unseren gut ausgestatteten Zimmern.Wir möchten Ihnen nochmals unseren Dank für diesen liebenswürdigen Bericht über unser Hotel aussprechen und freuen uns, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Guest Experience Manager

Cher Client, Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre Barceló Lanzarote Active Resort. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,Guest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on a future occasion.Best wishes,Guest Experience Manager

Dear Kate,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We are delighted that we are able to provide you with a great dining experience.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager