Utomhuspool, öppet 08.00 till 22.00, parasoller och solstolar

Recensioner av Hotel Encanto de Las Cruces

3.5 out of 5
Hotel Encanto de Las Cruces
705 S Telshor Blvd, Las Cruces, NM

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 655 av 1064 recensioner" "
8 - Bra i betyg. 205 av 1064 recensioner" "
6 - Okej i betyg. 102 av 1064 recensioner" "
4 - Dåligt i betyg. 62 av 1064 recensioner" "
2 - Väldigt dåligt i betyg. 40 av 1064 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Stephen S

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were all really nice. The hotel itself is beautiful, though certainly not new.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i maj 2024
Svar från Kelsey H- Social Media Coordinator 14 maj 2024
We cherish your kind review, John! We hope you can return for another enjoyable stay with us soon.

10/10 Fantastiskt

Jesus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 14 maj 2024
We are ecstatic that you enjoyed your stay with us! Thank you so much for your positive review and support.

6/10 Okej

Barbara

Reste med familjen
Gillade inte: Bekvämligheter
The restaurant was horrible, the food cold and unbearable. Staff at front desk often not available. Rooms need upgrading.
Bodde här 4 nätter i maj 2024
Svar från Kelsey H- Social Media Coordinator 14 maj 2024
We are sad to hear that there were aspects of your stay that negatively impacted your experience with us, Barbara. We appreciate you bringing your concerns to our attention and we will work with our team to improve.

4/10 Dåligt

Keith

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The pictures did not match the feel and condition of the guests rooms The rooms were dated and the bedding was terrible. The tv was old and did not work There was no refrigerator
Bodde här 2 nätter i maj 2024
Svar från Kelsey H- Social Media Coordinator 13 maj 2024
We are sorry to hear that the room did not meet your expectations, Keith. We appreciate your honest feedback and we will share your concerns with our housekeeping and maintenance teams as we are always working to improve. We hope you will give us another shot to impress you in the future.

10/10 Fantastiskt

Carol, BERNALILLO

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property. Restaurant was delicious with excellent service. The guests 1 floor below us on a patio were very loud and obnoxious all weekend, 6am, 10am, 5pm, 10pm, every day for 3 days. Screaming and loud partying. We asked them nicely to wait til 8am or before 10pm to be loud. Did not work.
Bodde här 2 nätter i maj 2024
Svar från Kelsey H- Social Media Coordinator 13 maj 2024
Thank you for taking the time to share about your stay with us, Carol. We are glad that you enjoyed our hotel and restaurant, but we apologize for the noise disturbance you experienced. We value your feedback and we would love another opportunity to care for you again in the future.

6/10 Okej

Curtis

Reste med familjen
Gillade: Renlighet och personal och service
Average
Bodde här 2 nätter i maj 2024
Svar från Kelsey H- Social Media Coordinator 13 maj 2024
Thank you for your review, Curtis. We value your honest feedback.

10/10 Fantastiskt

Kris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean rooms, good service, good restaurant and bar area.
Bodde här 2 nätter i maj 2024
Svar från Kelsey H- Social Media Coordinator 13 maj 2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 Fantastiskt

Amy

Gillade: Renlighet och personal och service
Nice property, but don’t count on using the EV chargers.
Bodde här 1 natt i maj 2024
Svar från Kelsey H- Social Media Coordinator 12 maj 2024
Thank you for your review, Amy. We value your support and feedback and we will share your concern with our team. We hope to care for you again in the future.

10/10 Fantastiskt

Brian, Chandler

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 6 maj 2024
We are elated that your experience was five-star! Thank you so much for your review and support.

10/10 Fantastiskt

Diana

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful property!
Bodde här 4 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 6 maj 2024
We appreciate your positive review and support, Diana! We would love to care for you again in the future.

10/10 Fantastiskt

Rossie R

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved it
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 3 maj 2024
Thank you for your positive review, Rossie! We appreciate your support.

2/10 Väldigt dåligt

Michelle

For 120 a night it was out dated no refrigerator, was disappointing
Bodde här 4 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 30 apr. 2024
We are sorry to hear that you were disappointed with your stay with us, Michelle. We appreciate your honest feedback and we would love another shot to impress you in the future.

8/10 Bra

John

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
It was a nice place to stay with some historical charm.
Bodde här 5 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 30 apr. 2024
We appreciate your kind review, John! Thank you so much for your support.

6/10 Okej

Kelli

Gillade: Renlighet och personal och service
Staff were very friendly. The thermostat in my room didn't work very well. Overall, the visit was good.
Bodde här 2 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 6 maj 2024
We are glad to hear that you had a good visit with us. We apologize for the issues with the thermostat, but we value your honest feedback and we hope you will give us another chance to care for you again.

10/10 Fantastiskt

Rossanna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and great service
Bodde här 2 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 29 apr. 2024
Thank you for your kind words! We would love to care for you again in the future.

10/10 Fantastiskt

Meredith

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is so cute and I love the hotel
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 29 apr. 2024
We are elated to hear that you love Hotel Encanto! Thank you so much for your review and support. It means the world to us!

2/10 Väldigt dåligt

Romel

They charge my card for nothing where in fact I was able to pay everthing aside from the incidental fee. Sigh
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 26 apr. 2024
Thank you for taking the time to leave us this review. We kindly ask that you give our hotel a call if you believe that there were errors with your charges. We would be more than happy to look into this and correct any errors as needed. We hope to connect with your soon.

10/10 Fantastiskt

Michael

Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 22 apr. 2024
We cherish your rating and support, Michael! We would love to care for you again.

10/10 Fantastiskt

Durwood

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 21 apr. 2024
Thank you for your review and feedback! We hope to care for you again soon.

4/10 Dåligt

Paige

Reste med sin partner
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 21 apr. 2024
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 18 apr. 2024
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 Fantastiskt

yvette

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
n/a
Bodde här 3 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 19 apr. 2024
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 Bra

Keenan

Gillade: Renlighet och personal och service
Bodde här 5 nätter i mars 2024
Svar från Kelsey H- Social Media Coordinator 19 apr. 2024
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 Fantastiskt

SUSAN

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 18 apr. 2024
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 Okej

Cesar

Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 18 apr. 2024
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 Okej

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 15 apr. 2024
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 Okej

Margaret

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
Bodde här 3 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 15 apr. 2024
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 Okej

Catherine

Reste med familjen
Gillade: Bekvämligheter
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
Bodde här 4 nätter i mars 2024
Svar från Kelsey H- Social Media Coordinator 14 apr. 2024
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

4/10 Dåligt

Dennis

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Das Hotel wird vom Personal gut gereinigt aber der Rest ist stark Renovierungsbedürftig. Sehr flache Decken und stark abgewohnte Zimmer mit einem unglaublich schlechten Internetzugang. Zum Nationalpark “White Sands“ sollte man auf jeden Fall 1 Stunde einplanen.
Bodde här 2 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 15 apr. 2024
We are glad to hear that you enjoyed our cleanliness, but we apologize that we missed the mark in other areas of your stay. We appreciate your honest feedback and we will work with our team to improve.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 13 apr. 2024
We appreciate your positive review! We would love to care for you again.

10/10 Fantastiskt

Joanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 13 apr. 2024
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Fantastiskt

rebekah

Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 1 maj 2024
We are thrilled that you enjoyed your visit with us! We hope you can return again soon.

6/10 Okej

Abigail

Reste med sin partner
Gillade: Renlighet och personal och service
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
Svar från Kelsey H- Social Media Coordinator 13 apr. 2024
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 Fantastiskt

Michael E

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 13 apr. 2024
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 Fantastiskt

Craig

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, classy
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 10 apr. 2024
Thank you for your kind words! We cherish your support.

10/10 Fantastiskt

catherine

Why not two queens?
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 13 apr. 2024
Thank you for your review, Catherine. We hope you can return in the future.

6/10 Okej

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 10 apr. 2024
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 Okej

Jeri

Reste med sin partner
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 10 apr. 2024
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

2/10 Väldigt dåligt

John

Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 28 apr. 2024
We are sorry to hear that your experience with us was not the best, John. We would love another opportunity to impress you in the future.

10/10 Fantastiskt

Erik

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice here!
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 7 apr. 2024
We value your kind review, Erik! Your support is greatly appreciated.

8/10 Bra

MJ

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely stay
Bodde här 2 nätter i april 2024
Svar från Kelsey H- Social Media Coordinator 7 apr. 2024
We are so glad that you enjoyed your stay with us! Thank you so much for your support.

10/10 Fantastiskt

Benjamin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Kelsey H- Social Media Coordinator 5 apr. 2024
We appreciate your rating and support, Benjamin! We hope you can return soon.

10/10 Fantastiskt

Nahum

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo a la mano
Bodde här 1 natt i mars 2024
Svar från Kelsey H- Social Media Coordinator 3 apr. 2024
We are thrilled that you enjoyed your visit with us! Thank you so much for your support.

10/10 Fantastiskt

Julio, Houston

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
excellent place to stay
Bodde här 3 nätter i mars 2024
Svar från Kelsey H- Social Media Coordinator 2 apr. 2024
Thank you for your positive review, Julio! We value your support and we hope to see you again soon.

6/10 Okej

Gina

Convenient location. Pool area is lovely. Overall the hotel is lovely. The restaurant and bar have limited hours that are not the most convenient for travelers.
Bodde här 3 nätter i mars 2024
Svar från Kelsey H- Social Media Coordinator 3 apr. 2024
We appreciate your review and honest feedback, Gina. We would love to care for you again soon!

10/10 Fantastiskt

Catina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property! Exceeded our expectations! Wish I had more time on the property. Definitely will return someday!!
Bodde här 1 natt i mars 2024
Svar från Kelsey H- Social Media Coordinator 2 apr. 2024
We are elated to hear that we exceeded your expectations! Thank you so much for your kind review and support. We would love to care for you again!

10/10 Fantastiskt

Beth, Lexington

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Such a pretty lobby. Fast, friendly check-in.
Bodde här 1 natt i mars 2024
Svar från Kelsey H- Social Media Coordinator 1 apr. 2024
We are delighted to hear that you enjoyed our lobby and check in process, Beth! We appreciate your support and we hope to see you again soon.

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Kelsey H- Social Media Coordinator 2 apr. 2024
We appreciate your kind rating, Kim! Thank you for your support.

10/10 Fantastiskt

Gabrielle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing
Bodde här 2 nätter i mars 2024
Svar från Kelsey H- Social Media Coordinator 1 apr. 2024
We are so happy to hear that you enjoyed your experience with us! Thank you so much for your support.