Bar på takterrassen

Recensioner av Altis Grand Hotel

5 out of 5
Altis Grand Hotel
Rua Castilho, 11, Lisbon

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 592 av 1002 recensioner" "
8 - Bra i betyg. 283 av 1002 recensioner" "
6 - Okej i betyg. 84 av 1002 recensioner" "
4 - Dåligt i betyg. 28 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 1002 recensioner" "

9,0/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Arad

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Sofia Carmo | Guest Experience Ambassador 20 maj 2023
Dear Mr. Arad,Thank you for choosing Altis Grand Hotel.We really appreciate for taking the time to write about your hotel experience.We are delighted to learn that you had such an excellent experience with us. It is always very rewarding to know that!Thank you very much for recommend us!We will be very happy to welcome you back to the Altis Grand Hotel.Best Regards,

10/10 Fantastiskt

Fredrik

Bodde här 1 natt i februari 2023
Svar från Sofia Carmo | Guest Experience Ambassador 15 feb. 2023
Dear Mr. Fredrik Bermar,We thank you for having chosen Altis Grand Hotel during your visit to Lisbon!We really appreciate for taking the time to share with us your hotel experience. We are very glad to know that you appreciate your stay. It is always very rewarding to know that.Thank you very much.We will be very happy to welcome you back to the Altis Grand Hotel.Best Regards,

10/10 Fantastiskt

Shadi

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice stay!
Rooms were clean, spacious, comfy beds. Good bathrooms. Cleaned rooms every day. Good breakfast. Very friendly staff. Only downside was some loud construction work going on at the floor beneath us.
Bodde här 1 natt i juli 2022
Svar från João S.| Guest Experience Ambassador 2 aug. 2022
Dear M. Shadi, Thank you for your preference in Altis Grand Hotel. We are thrilled to know that you have enjoyed such a great stay in Altis Grand Hotel! It is very fulfilling to know that the service provided by our team was appreciated by you. We thank you for taking the time to share your experience with us, and we hope to see you again in Altis Grand Hotel. Best regards,

8/10 Bra

Michelle

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i april 2022
Svar från Conceição 2 maj 2022
Dear Ms. Michelle, Thank you for your good review on Hoteis.com, and for having selected Altis Grand Hotel during your stay with us. We are pleased to know that you could enjoy a pleasant time while staying with us. We are waiting for your arrival at Altis Grand Hotel in Lisbon. Kindest regards, Artur Conceição | Guest Experience Ambassador

10/10 Fantastiskt

Bethel

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk och Centralt
Fantastisk ställe nära till shopping en promenade till gamla stan. Nära till hop in hop off station en promenade till Metro. Och fint spa avdelning . Jag bad om tandborste😀och den kom👍👍👍👍
Bodde här 1 natt i mars 2020
Svar från Joana Ribeiro | Guest Experience Ambassador 12 mars 2020
Dear Mrs. Bethel, First of all we would like to thank you for taking the time to write such a nice review about your hotel and city experience. What a beautiful pictures! We are very happy to see that you had such a pleasant stay with us and felt the genuine hospitality of the team service. We, as usual, will share the review with the whole team! Thank you very much for your recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards,

10/10 Fantastiskt

Johan Hultman

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2019

6/10 Okej

Verifierad resenär

Gillade inte: Bekvämligheter
Bodde här 2 nätter i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Utmärkt service, toppen personal och fina rum. Transfer till flyg ingick i service såsom guidade turer. Pool och takbar gjorde det lilla extra.
Bodde här 3 nätter i maj 2019
Svar från Joana Ribeiro | Guest Experience Ambassador 20 juni 2019
Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write about your hotel experience. We are delighted to realize that you had a comfortable stay as well as a good impression regarding the service and overall experience. It is always very rewarding to receive this kind of feedback! Thank you very much for your compliments and recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards,

10/10 Fantastiskt

Jonas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i april 2019
Svar från Guest Experience Team 2 juni 2019
Dear valued guest, Thank you for rating your hotel experience with us. We will be delighted to welcome you back to Altis Grand Hotel if you ever return to Lisbon. Isabel Almeida | Guest Experience Ambassador

10/10 Fantastiskt

Patrick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2019

10/10 Fantastiskt

Seher

Mycket trevligt hotell! Älskar frukosten, sjukt god frukost har dem!!! Gångavstånd till det mesta. Negativa är deras spa, bubbelpoolen fungerade inte riktigt och det var dåligt med platser då det var mycket folk på plats.
Bodde här 3 nätter i november 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 28 nov. 2018
Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write a review about your hotel experience. We are delighted to know that you had a positive impression regarding the service and overall experience. It is always very rewarding to receive this kind of feedback! We regret to realize that, regarding the spa experience, your expectations were not met and we truly understand your disappointment. We took good care of the notes that you have highlighted so we can improve the quality of service and maximize the satisfaction of our valued guests. Thank you very much for your recommendation! We will be very happy to have the opportunity to receive you once again at Altis Grand Hotel. Best regards,

2/10 Väldigt dåligt

magnus

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018

4/10 Dåligt

magnus

Gillade inte: Rummets bekvämlighet
Otroligt dåliga sängar och kuddar. Roomservicen fungerade inte, fel mat och dålig.
Bodde här 1 natt i november 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 19 nov. 2018
Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write about your hotel experience. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays, for this reason, your review is very important to identify areas that need our closest attention. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have so kindly highlighted and they are going to receive our best attention so we can improve the service and maximize the satisfaction of our valued guests. We would be pleased to have another opportunity to welcoming you and have the chance to improve your opinion about us. Best regards,

8/10 Bra

per

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ett bra hotell men utan det lilla extra
Ett fint hotell men ganska opersonligt. Rymliga rum och okej badrum men inte det där lilla extra. Frukosten var både varm och kall men samma sak där, inget utöver det vanliga.. Personalen däremot var mycket hjälpsamma och trevliga! Spa, pool och gym var fint. Läget bra men hade nog ändå valt ett hotell mer i smeten av Lissabon.
Bodde här 3 nätter i september 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 3 okt. 2018
Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to evaluate your hotel experience. We are glad to realize that you had a pleasant stay with us. We took good care of the notes less positives that you have highlighted about and we guarantee that they will receive our best attention so we can improve our service and maximize the satisfaction of our valued guests. Thank you very much for your time. We hope to have the pleasure of having you again with us. Thank you for your recommendation! Best regards,

10/10 Fantastiskt

Helen Kristina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and comfortable stay
Nice hotel with very service minded staff. The hotel met our expectations in all areas (service, WiFi, air con etc) and has a nice roof top bar. Walking distance to many interesting sites.
Bodde här 3 nätter i augusti 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 9 aug. 2018
Dear Ms. Helen Kristina, Thank you for choosing Altis Grand Hotel and for taking the time to write about your hotel experience. We are delighted to know that you enjoyed our prime location as well as the hotel facilities. It is also a pleasure to realize that you felt the genuine hospitality of our staff! Thank you very much for your recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juni 2018

8/10 Bra

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
resvan
Central läge, städade omgivningar, nära till transporter, bra service på städat hotell. Bekvämt med en utmärkt hotell-transport till/från flygplats!
Bodde här 2 nätter i juni 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 12 juni 2018
Dear Mr. Anders, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. We are delighted to know that you had a pleasant stay with us and to know you enjoyed our facilities. It is always very rewarding to receive this kind of feeback! Thank you very much for your recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

10/10 Fantastiskt

Björn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Camilla

Gillade: Renlighet, personal och service och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2018

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nöjd med rummet, rent och städat, superfrukost och bra läge till sevärdheter. Lite ljudligt mellan väggarna.
Bodde här 4 nätter i februari 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 12 mars 2018
Dear Ms. Anna, Thank you for choosing Altis Grand Hotel and for taking the time to write a review about your hotel experience. It is very good to see your compliments concerning the Housekeeping service as well as the breakfast! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nöjd
Jätte trevlig personal med god service. Jag kontaktade receptionen flera gånger, både för frukost på rummet och födelsedags firande som de ordnade upp snabbt och enkelt. Bra städning och stort utbud på frukosten. Ligger centralt, vilket gjorde det bekvämt att ta sig ut på promenader!
Bodde här 3 nätter i februari 2018
Svar från Joana Ribeiro | Guest Experience Ambassador 12 mars 2018
Dea valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write such a nice review about your hotel experience. We are delighted to see that our Guest Experience Team made the difference during such a special occasion. It is very rewarding to realize how well you felt in Lisbon! Thank you very much for all your compliments and recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2018

10/10 Fantastiskt

Lennart

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A first class hotel
This 5-star hotel deserves every single star. Top class throughout. Staff, very polite and helpful, doing their very best for the customer. Excellent breakfast, and an elegant restaurant on the top floor. Convenient location with three metro stations not far away. Also walking distance (1,5-2 km) to the city center.
Bodde här 5 nätter i december 2017
Svar från Joana Ribeiro | Guest Experience Ambassador 8 jan. 2018
Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write about your hotel experience. We are delighted to know you had a very pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! Thank you very much for all your compliments and recommendation! We will be very happy to have the opportunity to receive you once again at Altis Grand Hotel. Best regards,

10/10 Fantastiskt

Erika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Supernöjd!
Rekommendrar starkt!
Bodde här 3 nätter i november 2017
Svar från Joana Ribeiro | Guest Experience Ambassador 8 jan. 2018
Dear Mrs. Erika, Thank you for choosing Altis Grand Hotel and for taking the time to write about your hotel experience. We are delighted to know you had a pleasant stay. It is always very rewarding to know that! Thank you very much for your recommendation! We will be very happy to have the opportunity to receive you once again at Altis Grand Hotel. Best regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2017

8/10 Bra

Jackie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättefint hotell som ligger bra till, ca en kvart från centrum gångavstånd. Som sagt, det var ett fint hotell, men städningen kunde varit bättre, vi fick inte nya handdukar efter att de hade städat, så vi fick gå till receptionen för att få nya.
Bodde här 4 nätter i augusti 2017
Svar från GuestManager Diogo Pinto 11 sep. 2017
Dear Jackie, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. We are glad to know that you enjoyed our prime location and the hotel. It is always very good to receive this kind of feedback! We truly regret that, regarding some situations, your expectations were not met and we were not as efficient as we should with our Housekeeping Service. We took good care of the notes that you have highlighted and we guarantee that they will receive our best attention so we can improve our service and maximize the satisfaction of our valuable guests. Thank you very much! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador

6/10 Okej

Thord

Försök till att lurapå sviten
Hotellet försökte lura oss med att tilldela oss sämre rum än vi hade betalt för vi skulle ha 2st sviter men fick bara en och ett rum med dörr emellan .Men efter en del pratande och flyttande och extra besvär fick vi våra 2 sviter. Vilket ger lite dåliga vibbar efter vistelsen. Barnen hade inte heller tillträde till spa området och poolen som de hade sett fram emot en stor besvikelse.
Bodde här 1 natt i juli 2017
Svar från GuestManager Diogo Pinto 4 aug. 2017
Dear Mr. Thord, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. We regret to know that not all aspects of your stay were as you expected. We took good care of the notes that you have highlighted and we guarantee that this issue will receive our best attention so we can improve the service and maximize the satisfaction of our valuable guests. We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador

8/10 Bra

Christofer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra konferenshotell
Var på konferens på hotellet. Konferensrum, lunch och service funkade utmärkt för detta.
Bodde här 4 nätter i maj 2017

10/10 Fantastiskt

Joakim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fräscht Hotell med alla bekvämligheter
Väldigt bra hotell, frukost, wifi, personal, placering av hotellet, när till det mesta med en lite promenad!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rent och fint rum.
Trevlig inomhuspool, bra gym, läcker utsikt från restaurangen+baren på översta våningen. Suveränt rent och fint rum.

10/10 Fantastiskt

Mats

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotellet hade bra service och hjälpte oss med att boka resturanger och annat samt gav oss rekommendationer. Skönt med en pool där man kan ta det lugnt efter en lång dag på stan där man går mycket. Gångavstånd till det mesta men ville man ta en taxi kostade resan i de flesta fall ca €5.
Svar från GuestManager Diogo Pinto 29 mars 2017
Dear Mr. Mats, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. It is such a delight to know that you had a pleasant stay with us. Thank you very much for your recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet

10/10 Fantastiskt

Sascha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr nettes Personal, sehr zuvorkommend! Tolles Ambiente - uns hat es sehr gefallen. Unglaublich bequemes Bett! Im 9. Stock schon eine gute Aussicht. in der Rooftopbar war sie Abends noch mal viel besser...
Bodde här 3 nätter i maj 2024
Svar från Filipa Isidro | Guest Experience Ambassador 12 maj 2024
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel We are delighted to receive your compliments about your stay at the Grand Altis. Thank you for sharing your experience with us and for recognizing the effort and attention dedicated by our team.We look forward to your next visit with open arms!Best regards,

10/10 Fantastiskt

Maria Bruun

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Professional and pleasant staff. Clean and spacious rooms and with little noise from the outside. The rooftop bar is nice and the pool and spa area on the 3rd floor is very nice although the corridors leading to the area could do with some freshening up. The hotel is big and busy, but it never felt crowded and we did not have to wait for long for assistance.
Bodde här 1 natt i maj 2024
Svar från Carolina Menezes | Guest Experience Ambassador 11 maj 2024
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel,We are pleased to know that your experience with us was excellent!We await your next visit with open arms!Best regards,

10/10 Fantastiskt

Kari

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay at the Altis Grand immensely, and are looking forward to returning for another stay in the future!! The staff were very helpful, and the hotel was excellent!! The spa was totally booked when I tried to make an appt., so I'm hoping to try that out next time we visit!!
Bodde här 10 nätter i april 2024
Svar från Carolina Menezes | Guest Experience Ambassador 11 maj 2024
Dear M. Kari, Thank you for your visit and your preference for the Altis Grand Hotel! We are delighted to hear that you enjoyed your stay with us. Our team works everyday for the maximum satisfation of all clients. We await your next visit with open arms! Best regards, Carolina Menezes Guest Experience Ambassador

10/10 Fantastiskt

Bruna, Pompano Beach

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly , ready to help you . Specially Bruno and Victor, they were very pleasant. Clean environment, great food and the hotel is beautiful. Safe neighborhood.
Bodde här 3 nätter i maj 2024
Svar från Beatriz Antunes | Guest Experience Ambassador 10 maj 2024
Dear Guest,We're delighted to hear that your stay at our hotel was so pleasant! We sincerely appreciate your praise for our staff, especially Bruno and Victor. They are true professionals dedicated to providing the best possible experience for our guests.It is gratifying to know that you appreciated our clean environment, the quality of the food and the beauty of the hotel. We continually strive to maintain high standards of service and comfort for all our visitors.If there is anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you to our hotel again soon.Best regards,

10/10 Fantastiskt

Darcy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Carolina Menezes | Guest Experience Ambassador 4 maj 2024
Dear Ms. Darcy,Thank you for choosing Altis Grand Hotel! We are delighted to know you enjoyed your stay with us. You will always be welcome back! We look forward to have you with us again soon. Best regards, Carolina Menezes Guest Experience Ambassador

10/10 Fantastiskt

Brandon, St. John's

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very high quality hotel and rooms!
Bodde här 2 nätter i april 2024
Svar från Carolina Menezes | Guest Experience Ambassador 2 maj 2024
Dear Guest, Thank you for your excellent review and for choosing the Altis Grand Hotel for your stay in Lisbon! We are very pleased to know that you enjoyed your stay with us and we look forward to welcoming you again with open arms! We will share your kind words with the entire team. It is always very gratifying to know that our genuine hospitality is recognized. Best regards,

8/10 Bra

Gabriel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
En relacion con la habitación mi opinión es que no se correspone con las expectativas de un 5 estrellas.
Bodde här 3 nätter i april 2024
Svar från Carolina Menezes | Guest Experience Ambassador 2 maj 2024
Estimado Huésped, Gracias por su comentario y por haber elegido el Altis Grand Hotel para su estancia en Lisboa. ¡Estamos muy contentos de saber que disfrutó de su estancia con nosotros y esperamos darle la bienvenida de nuevo con los brazos abiertos! En cuanto a la habitación, ¿podría ser más específico? Nos ayudaría a mejorar nuestro servicio. Saludos cordiales,

6/10 Okej

Helen

Reste med sin partner
We stayed at this hotel for four days, it was okay. It is close to the main street, that has designer shopping stores. Overall, it is in a quiet and clean location. I found the room to be small, and the carpet was dirty. The water in the bathroom shower/bathtub was extremely hot, I almost burnt myself, as I was trying to adjust the temperature. On the third day our room did not get cleaned until 8:30pm, and that was after mentioning it several times. Some of the staff members were nice, but others had attitude.
Bodde här 3 nätter i april 2024
Svar från Artur Conceição | Guest Experience Ambasador 30 apr. 2024
Dear Mrs. Helen,Thank you for your review on Expedia. com, and your for having chosen the Altis Grand Hotel during your stay in Lisbon, Portugal!Concerning the shower's issue, and the "attitude" of some of our Team, we kindly present our sincere apologies, once their aren't representative of our Altis Hotels standards, and procedures.We already shared your review, and comment to all the Hotel's Team. We are pleased to know that you enjoy overall your experience with us.We await your next visit with open arms!Kindest regards,Artur Conceição Guest Experience Ambasador

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stunning, clean and super friendly.
Bodde här 4 nätter i april 2024
Svar från Artur Conceição | Guest Experience Ambassador 29 apr. 2024
Dear Guest,Thank you so much for your Excellent review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!We are so thrilled to know that you enjoyed completly your stay with us, particularly our Hotel's Team which works everyday to fulfill our Guests needs, exceeding their expectations.We are waiting for your next visit with our open arms, and smiling faces.Yours sincerely,Artur Conceição Guest Experience Ambassador

4/10 Dåligt

Joseph

Bodde här 1 natt i april 2024
Svar från Artur Conceição | Guest Experience Ambassador 17 maj 2024
Dear Guest,Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal.Concerning your review, we regret that we cannot fulfilled your needs, and expectations. We hope that you may give us a second opportunity to welcomne you properly.Kind regards,Artur Conceição

10/10 Fantastiskt

Natasha

Bodde här 1 natt i april 2024
Svar från Carolina Menezes | Guest Experience Ambassador 11 maj 2024
Dear M. Natasha, Thank you for choosing Altis Grand Hotel! We are delighted to know you enjoyed your stay with us. You will always be welcome back! We look forward to have you with us again soon. Best regards, Carolina Menezes Guest Experience Ambassador

4/10 Dåligt

Mohammed

Bodde här 2 nätter i april 2024
Svar från Sofia Carmo | Guest Experience Ambassador 18 apr. 2024
Dear Mr. Mohammed Booubdi, Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your visit to Lisbon, Portugal! Concerning your evaluation, may you be so kind to clarify us what were the reasons or issues during your stay which promoted it? Once our Guests satisfaction is our main focus. We thank you in advance. Meanwhile, we remain available for any further information or request. Yours sincerely,

6/10 Okej

Lori

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was odd to be charged for water and coffee in the room. The petty nature of the billing would prevent me from either staying there again or recommending them to others.
Bodde här 7 nätter i april 2024
Svar från Carolina Menezes | Guest Experience Ambassador 18 apr. 2024
Dear Mr. Lori,Thank you for your review, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal! Reffering to the water and coffee in the room, they are complementary for all our guest to enjoy. We have already checked with the team and they were not charged. We are sorry we did not meet your expectations, we would love to welcome you back again. Kind regards,

10/10 Fantastiskt

James

Bodde här 1 natt i april 2024
Svar från Filipa Isidro | Guest Experience Ambassador 8 maj 2024
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel,We are pleased to know that your experience with us was excellent!We await your next visit with open arms!Best regards,

10/10 Fantastiskt

Pinar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a great stay, the hotel has provided us with a n ice baby cot that is big in size for free which was great, they were super helpful and accommodating at all times. Great hotel to stay!
Bodde här 3 nätter i april 2024
Svar från Sofia Carmo | Guest Experience Ambassador 14 apr. 2024
Dear Mrs. Pinar Silahtaroglu,Thank you for your visit and your preference for the Altis Grand Hotel. We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 Fantastiskt

Hooman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel with an amazing staff! Very attentive and friendly! The bed was very comfortable as well.
Bodde här 7 nätter i mars 2024
Svar från Filipa Isidro | Guest Experience Ambassador 14 apr. 2024
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel.We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,