First, when we arrived, we had to switch rooms, and in the new room the air conditioning was not working. We spent the first night in a very hot room (more than 25°C), and my wife and son had a headache the day after. The second day there were four visits by the maintenance staff to fix the air conditioning, without succeeding and in the end we were offered another room, but we did have the strength to more all our things to the new room, so we stayed with the staff's recommendation to sleep with the window open. Which we did, and we woke up several times because there was a lot of noise outside the window (garbage trucks, etc). The first night we went to the restaurant, and even if the food was ok, we had to get the staff's attention by knocking on the kitchen door (we could hear them laughing and having fun inside the kitchen). Our family likes to work out, so we made sure that there was a fitness center and spa, but it was also a disappointment, because the exercise equipment was mostly broken, even the pool. The thing that made us the most sad was that at no point in all these problems did anyone offer us any compensation, no offer to change to a better room (upgrade, discount, etc), and even if we understand that things go wrong sometimes, if there is a will to fix it somehow, that can make all the difference, but that will or capacity was not there, in any of the staff.
