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Recensioner av Motel 6 Litchfield, IL

2 out of 5
Motel 6 Litchfield, IL
211 Ohren Lane, Litchfield, IL

Recensioner

6,4
10 - Fantastiskt i betyg. 23 av 86 recensioner" "
8 - Bra i betyg. 18 av 86 recensioner" "
6 - Okej i betyg. 11 av 86 recensioner" "
4 - Dåligt i betyg. 17 av 86 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 86 recensioner" "

6,6/10

Renlighet

7,0/10

Personal och service

6,0/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

8/10 Bra

Danial

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Manager 6 maj 2024
Hello Danial,We appreciate you choosing to stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon!

2/10 Väldigt dåligt

Terry

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Noise all night long from other rooms, from the people in the lobby including staff, dogs barking. We had a group of 15 and no one got any sleep. Worst night ever
Svar från Manager 15 feb. 2024
Hello Terry, Thank you for taking the time to share your experience with us. We regret to hear that you and your group had a sleepless night due to noise disturbances from other rooms, the lobby, and barking dogs. We apologize for any inconvenience caused. Guest comfort is important to us, and we appreciate your feedback. We hope to have the opportunity to better meet your expectations in the future.

2/10 Väldigt dåligt

Terry

Gillade inte: Personal och service
Dogs barking all night, people including staff were talking loudly in the middle of the night. I booked 8 rooms for my group, all but to of the rooms were exposed to loud noises all night long and barely slept
Bodde här 1 natt i november 2023
Svar från Manager 5 nov. 2023
Hello Terry,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disruptions during your stay. We understand the importance of a peaceful night's sleep and ensure you that we will address this matter with our team to prevent any future occurrences.

2/10 Väldigt dåligt

Brad

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dirty room and linens, some items in dis repair. Sounded like people above us were coming through the ceiling
Bodde här 1 natt i oktober 2023
Svar från Manager 28 okt. 2023
Hello Brad,We apologize for the inconvenience caused during your stay. Your feedback is valuable to us and we will address the issues mentioned to ensure a more pleasant experience in the future. Thank you for bringing this to our attention.

10/10 Fantastiskt

Nancy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was knowledgeable, friendly. The hotel was clean, breakfast was good. We really enjoyed our stay. Thank you!!
Bodde här 1 natt i september 2023
Svar från Manager 4 okt. 2023
Hi Nancy,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

8/10 Bra

Brian

Bodde här 1 natt i september 2023
Svar från Manager 30 sep. 2023
Hello Brian,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Dåligt

Jeffrey

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
It was run down and the "breakfast" sucked.
Bodde här 1 natt i september 2023
Svar från Manager 26 sep. 2023
Hello Jeffrey, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Bra

Helen

Affärsresenär
Gillade: Renlighet och personal och service
I had a bug in my room.
Bodde här 1 natt i september 2023
Svar från Manager 24 sep. 2023
Hello Helen,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Okej

Steven

Bodde här 1 natt i september 2023
Svar från Manager 27 sep. 2023
Hello Steven, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Fantastiskt

Jim

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
They did some remodeling but it was shoddy work. No attention to detail. Wall color on trim with brush marks. Carpet was removed but the tack strip was left across the door. Was in socks and it snagged my sock and got to my foot. (No injury) Volume on front door chime was so loud it echoed down the hall and could clearly be hear in every room. Breakfast was basic but good
Bodde här 1 natt i september 2023
Svar från Manager 17 sep. 2023
Hello Jim,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast and your insights regarding our room. Please do come see us again.

10/10 Fantastiskt

Patrick

Reste med familjen
Gillade: Renlighet och personal och service
Okay
Bodde här 1 natt i september 2023
Svar från Manager 2 sep. 2023
Hello Patrick,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okej

Clint, Benton

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Beds were comfortable. Could use more cleaning in common areas, hallways, dining area. Breakfast was very basic. Waffles, cereal, oatmeal packs, and old fruit
Bodde här 1 natt i augusti 2023
Svar från Manager 25 aug. 2023
Hello Clint, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Fantastiskt

Kim

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and helpful.
Bodde här 1 natt i augusti 2023
Svar från Manager 14 aug. 2023
Hello Kim,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Fantastiskt

Chris

Bodde här 1 natt i augusti 2023
Svar från Manager 29 aug. 2023
Hello Chris,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Bra

Lisa

Bodde här 1 natt i juli 2023
Svar från Manager 1 aug. 2023
Hello Lisa,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bra

William

Gillade: Renlighet
A
Bodde här 3 nätter i juli 2023
Svar från Manager 25 juli 2023
Hello William,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bra

Walter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don't judge a book by its cover.
The outside of the hotel is not too pleasing - no curbside appeal. Lobby was OK but the room was stellar - very roomy, clean and well appointed. Would highly recommend this hotel!
Bodde här 1 natt i juni 2023
Svar från Manager 5 juli 2023
Hello Walter,Thank you for sharing this experience with us. We truly value you feedback with regards to our room. We appreciate you taking the time to share your experience.

2/10 Väldigt dåligt

Daniel

Bodde här 1 natt i juli 2023
Svar från Manager 2 sep. 2023
Hello Daniel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Manager 27 juni 2023
Hello Roger,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Fantastiskt

Patrick

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Manager 12 juni 2023
Hello Patrick,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Room was on second floor, hallway floors were dirty needed vacuumed. Room had new furniture but a sloppy remodel of paint splatters on floor by beds. Bathroom somewhat clean.
Bodde här 1 natt i juni 2023
Svar från Manager 6 juni 2023
Hello Guest, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Fantastiskt

Halyna

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comfortable, clean & close to everything
Bodde här 1 natt i maj 2023
Svar från Manager 3 juni 2023
Hi Halyna,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 Bra

Tiffanie

Affärsresenär
Gillade: Renlighet och personal och service
Nicer than expected!
The hotel was fairly clean, but noisy. You can hear everything and everyone. It doesn’t help that they have a slot machine room that invites more noise! The employees are very nice and helpful! though.
Bodde här 28 nätter i april 2023
Svar från Manager 30 maj 2023
Hi Tiffanie,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities. Thank you for taking the time to share and please accept our apologies for the noise issues you experienced. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Lynette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very, very clean and comfortable. Friendly staff and they make you feel welcome. It’s not a high rent posh place but it is the cleanest most comfortable place I’ve stayed in for the price range.
Bodde här 1 natt i maj 2023
Svar från Manager 30 maj 2023
Hi Lynette,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Fantastiskt

Lynette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would have to say this is one of the best budget motels I’ve ever stayed in. It shows that the owners care about the property and the guests.
Bodde här 1 natt i maj 2023
Svar från Manager 23 maj 2023
Hi Lynette,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

10/10 Fantastiskt

Ben

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
comfortable
it was what I need. Basic room for sleep. Was comfortabl.
Bodde här 1 natt i maj 2023
Svar från Manager 4 maj 2023
Hi Ben,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

4/10 Dåligt

Mary

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hallway was hot and musty. Room was musty and visible mold in the bathroom. Air conditioner barely worked. The breakfast offerings were a joke. Heard other guests in hall way and front door bell all night long. There are other hotels in Litchfield so we won't be staying here again.
Bodde här 1 natt i april 2023
Svar från Manager 22 apr. 2023
Hello Mary, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Fantastiskt

Julie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed overnight. We were pleased with condition and how clean our room and motel were. Staff was very attentive. I would stay here again.
Bodde här 1 natt i mars 2023
Svar från Guest Relations Specialist 3 apr. 2023
Hi Julie, We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

10/10 Fantastiskt

Shirley

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet och personal och service
It was affordable.. but small room for two queens. Not much room for luggage.
Bodde här 3 nätter i mars 2023
Svar från Manager 26 mars 2023
Hello Shirley,Thank you for sharing this experience with us. We truly value you feedback with regards to our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Fantastiskt

Chris

Svar från Guest Relations Specialist 6 mars 2023
Hello Chris, We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

4/10 Dåligt

Myron

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Older property not well kept.
Svar från Manager 26 dec. 2022
Hello Myron, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bra

BRYAN

Bodde här 1 natt i december 2022
Svar från Manager 7 nov. 2023
Hello BRYAN,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We take your comments regarding the noise level seriously and have shared them with the appropriate team. Please feel free to reach out to our management with any further concerns. We hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Edward

Gillade inte: Personal och service
No one was at the desk. I was never able to check in. I had to go stay elsewhere.
Bodde här 1 natt i november 2022
Svar från Guest Relations Specialist 1 dec. 2022
We are heartbroken to learn that you were dissatisfied with your stay with us, resulting in a low ranking. I'd like to apologize on behalf of our entire team for not exceeding your standards. We hope that we will have another opportunity to change your mind about our hotel and services.

4/10 Dåligt

Karen

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i oktober 2022
Svar från Manager 23 jan. 2023
Hello Karen, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Väldigt dåligt

Milenda

Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
double charged me even though paid fully to travelocity. Kept saying they needed to run my CC to verify I was who I said I was and charged me both times. they lied to travelocity when the agent called. Found fridge full of black mold. locked us out of our room and belongings when we went to front desk about charges and then sat outside our window for till 3am talking on the phone.
Bodde här 1 natt i maj 2022
Svar från Guest Relations Specialist 29 sep. 2022
Hi Milenda, I sincerely apologize for your bad experience; this is not the kind of impression we want to leave on our valued visitors. I want you to know that we take all guest comments very seriously and work to resolve any problems you have brought to our attention. Our success depends on our guests' happiness, and your input will help us make the necessary changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services. I hope you will stay with us again so that we can give you a better experience and change your mind about our hotel and services.

4/10 Dåligt

KATHLEEN

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not so “Super”
This Super8 is NOT so “Super”. We were passing through on our way to AZ. We’ve stayed at Super8’s before with no issues. Our room was paid for in advance so when she asked for my credit card when we checked in, I was hesitant to give it to her, as I’ve been double charged for rooms before. She assured me I wouldn’t be charged anything that this was just for verification purposes. When I got to my room I looked at my account online and they had a charge of $50 pending out of my account! Our room wasn’t very clean, however sheets were clean and it appeared the bathroom had been cleaned. There were greasy prints on the nightstand as well as on the desk and mirror above the desk. Pieces of food/large crumbs were on the floor under and around the desk. I was going to address all of these things upon checkout, but there was a note on the desk saying back in 10 minutes along with a contact number. I tried calling the number, but all it did was ring. There were also a bunch of other people waiting to check out, with one who had been waiting for 1 1/2 hours! I decided to just leave my keys by their computer and just leave. I immediately called the Super 8 customer service number to file a complaint, and to make sure I wasn’t double charged. I was informed that since they are all independently owned, the owner has up to 7 days to contact me, so now I just wait……….won’t be staying here again!
Bodde här 1 natt i september 2022
Svar från Guest Relations Specialist 6 sep. 2022
Dear Kathleen, Thank you for your review. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements to our housekeeping standards and the working order of amenities that we make. I am sorry that our property was not prepared for you according to the standards of our housekeeping staff. Thank you for taking the time to share your experience and bring this matter to our attention.

2/10 Väldigt dåligt

Ottine

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I did not stay and they better not charge me. I walked out because when I inspected the room I found evidence of Bed Bugs. I did not take anything into the room.
Bodde här 1 natt i augusti 2022
Svar från Guest Relations Specialist 29 aug. 2022
Hello, Ottine. Thank you for bringing your experience and comments about your stay at our hotel to our attention. We take this very seriously and apologize for the problems you encountered; this information has been forwarded to management, who will address it as soon as possible. Thank you for sharing again, and we hope to earn your business in the future by evolving and improving the guest experience.

2/10 Väldigt dåligt

Dawn

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Toilet did not work staff couldn't fix nor move rooms. BEDBUGS beware was lucky enough to find before packing personal items up.
Bodde här 1 natt i augusti 2022
Svar från Guest Relations Specialist 23 aug. 2022
Hello, Dawn.Thank you for bringing your experience and comments about your stay at our hotel to our attention. We take this very seriously and apologize for the problems you encountered; this information has been forwarded to management, who will address it as soon as possible. Thank you for sharing again, and we hope to earn your business in the future by evolving and improving the guest experience.

6/10 Okej

Edwina

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från Guest Relations Specialist 9 aug. 2022
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our facilities. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Väldigt dåligt

Tina

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Guest Relations Specialist 3 aug. 2022
Hello, Tina. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you would find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you would find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Manager 29 juli 2022
Hello Charles, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Bra

christine

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Staff were very accommodating and friendly
Bodde här 1 natt i juli 2022
Svar från Guest Relations Specialist 27 juli 2022
Thank you for sharing this experience with us. We truly value your feedback with regards to our staff and comments about our view. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Bra

Edwina

Bodde här 1 natt i juli 2022
Svar från Guest Relations Specialist 27 juli 2022
Your high remark really means a lot to us. We truly appreciate you taking the time to rate your stay with us. We would be honored to serve you again. Thank you very much.

6/10 Okej

Connie

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
The shower didn’t look clean. The bathroom door was filthy on both sides. The hallway and stairs were dirty.
Bodde här 1 natt i juli 2022
Svar från Manager 20 juli 2022
Hello Connie, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Front desk is clueless
Took FOREVER to check in. Then they called our room at 1:15am waking me up to tell me that our card didn’t go through. Found out in the morning that they actually charged us TWICE for the room, which I’m still in dispute about.
Bodde här 1 natt i juli 2022
Svar från Manager 13 juli 2022
Dear Guest, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

2/10 Väldigt dåligt

Julia

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bathroom was dirty. Hairs in bath tub. Not enough towels. When asked for more he didn’t want to give more but eventually dis. Breakfast was a joke. Orange juice warm and milk smelled sour.
Bodde här 1 natt i juni 2022
Svar från Manager 26 juni 2022
Hello Julia, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

6/10 Okej

Cheryl

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Nice Room - Hotel needs some TLC
The stay was alright after an initial mix up. We were given a room that was already occupied. A quick trip back to the desk and this was fixed. However the room wasn't completely clean. The bed was good and we had clean towels, but we had to go ask for soap and shampoo. We also noticed later in the evening that the trash had not been emptied from the previous guest. We were already ready to go to bed, so we just let it go.
Bodde här 1 natt i juni 2022
Svar från Manager 24 juni 2022
Hello Cheryl, Thank you for taking the time to share your comments regarding our bed and your insights regarding our towels. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Dåligt

Peter

Bodde här 2 nätter i juni 2022
Svar från Manager 18 juni 2022
Hello Peter, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 Dåligt

Sharon

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
We did have problems checking in. Although we did have a reservation. But our big problem was in the morning when there was no coffee in the attendant when I asked about it asked me how to make it. That is not my job. Also the waffle machine was not turned on which try that couldn’t wait for a waffle. We ended up going to a restaurant for breakfast. We were very unhappy.
Bodde här 1 natt i juni 2022
Svar från Guest Relations Specialist 17 juni 2022
Hi, Sharon. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We can only imagine how frustrating it was for you and we sincerely apologize for any inconvenience. We can only ask you to reconsider staying with us again in the future as we strive to make continuous progress.

8/10 Bra

Jeff

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2022
Svar från Manager 15 juni 2022
Hello Jeff, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,