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Recensioner av TownePlace Suites by Marriott Little Rock West

2.5 out of 5
TownePlace Suites by Marriott Little Rock West
12 Crossings Ct, Little Rock, AR

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 215 av 380 recensioner" "
8 - Bra i betyg. 85 av 380 recensioner" "
6 - Okej i betyg. 43 av 380 recensioner" "
4 - Dåligt i betyg. 24 av 380 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 380 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Ronda

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Our check in was terrible. The front desk woman had a disrespectful attitude and the room I reserved was not available. I cannot wait to speak with the manager and I will be requesting a partial refund.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Erika

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean. Friendly star.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Emmarie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I loved this stay would definitely stay again
Bodde här 1 natt i mars 2024
Svar från Kristine Todd 14 maj 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Anastasia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean. Friendly service.
Bodde här 1 natt i maj 2024
Svar från Kristine Todd 14 maj 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

4/10 Dåligt

Michelle, Brandon

Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Renlighet
Room had stains on bed and couch.
Bodde här 4 nätter i april 2024
Svar från Kristine Todd 30 apr. 2024
We are so very sorry for the issues you encountered. I will share your comments with our housekeeping team.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Ronald

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Over all wife and I had a very good experience. The Wi-Fi should be password protected.
Bodde här 3 nätter i april 2024
Svar från Kristine Todd 30 apr. 2024
Thanks so much for staying with us! We look forward to seeing you again!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Michael

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property, staff, location, rooms…loved everything about it. Would happily go back here.
Bodde här 2 nätter i april 2024
Svar från Kristine Todd 30 apr. 2024
Thanks so much for staying with us! We look forward to seeing you again!Sincerely,Kristine ToddGeneral Manager

4/10 Dåligt

Desmond

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn’t like the $150 incidental Hold
Bodde här 1 natt i april 2024
Svar från Kristine Todd 17 apr. 2024
We appreciate your feedback. Any additional hold are released upon checkout.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

John

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is greatl! So much room and very clean. The staff is very friendly. We will stay here every time we are in Little Rock.
Bodde här 1 natt i april 2024
Svar från Kristine Todd 17 apr. 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

6/10 Okej

Jimmy

Bodde här 1 natt i april 2024
Svar från Kristine Todd 11 apr. 2024
We appreciate you taking the time to share your feedback.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Rachel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We loved it here!
Bodde här 1 natt i mars 2024
Svar från Kristine Todd 11 apr. 2024
Thank you so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

6/10 Okej

Yvonne

Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
This property needs to have updated carpets and hotel room.
Bodde här 1 natt i april 2024
Svar från Kristine Todd 3 apr. 2024
We are in the process of a full renovation and hope to provide you with better service soon.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Greg, Sherman

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I always enjoy staying here when i have business in Little Rock.
Bodde här 2 nätter i mars 2024
Svar från Kristine Todd 28 mars 2024
Thanks so much for being our valued guest! We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing staff room was clean and comfortable!!!
Bodde här 2 nätter i mars 2024
Svar från Kristine Todd 8 mars 2024
We appreciate you staying with us!Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay and the staff was amazing
Bodde här 1 natt i mars 2024
Svar från Kristine Todd 8 mars 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

4/10 Dåligt

Latonda

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is not the cleanest, carpet and furniture in suites need upgrades as well as the stove!!! There was inside construction going on with loud hammering in the rooms next to us and above us. When I called the front desk an inquired about the noise, the worker had an attitude and hung up the phone without acknowledging she was going to hang up. Will not be booking with this hotel again!!
Bodde här 2 nätter i mars 2024
Svar från Kristine Todd 6 mars 2024
We are very sorry for the issues you encountered during your stay. I will share your feedback as a teachable moment to prevent these problems in the future. We are undergoing renovations currently and do hope to provide better services soon!Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Manager there was amazing and the overnight lady can't remember her name,but she had dreads in her hair was amazing I will be coming back!!
Bodde här 2 nätter i mars 2024
Svar från Kristine Todd 6 mars 2024
Thanks so much for staying with us. We're delighted you had a great visit.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Larry

Bodde här 1 natt i februari 2024
Svar från Kristine Todd 28 mars 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Large, clean, comfortable rooms; pretty typical hotel breakfast, with lots of options and helpful service; only minor complaint was not being able to open window in our room more than an inch or two. Would definitely stay there again. Good value for the price.
Bodde här 3 nätter i februari 2024
Svar från Kristine Todd 27 feb. 2024
We appreciate you staying with us and hope to see you again in the future!Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

EDWARD

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Kristine Todd 23 feb. 2024
We appreciate your feedback and look forward to your next visit!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Reyna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i februari 2024
Svar från Kristine Todd 23 feb. 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Malina

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable beds. Overall, pretty clean. I like the full size dining table and the fridge and sink to wash dishes. Was the perfect place to stay overnight with kids. Breakfast was also great.
Bodde här 1 natt i februari 2024
Svar från Kristine Todd 13 feb. 2024
We appreciate your feedback and look forward to seeing you again!Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Timothy

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
it was quiet and very short stay.
Bodde här 1 natt i februari 2024
Svar från Kristine Todd 13 feb. 2024
Thanks so much for staying with us! We appreciate your feedback.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Nancy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Kristine Todd 2 feb. 2024
We appreciate you staying with us.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Eric

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was great
Bodde här 1 natt i januari 2024
Svar från Kristine Todd 2 feb. 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

April

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Kristine Todd 29 jan. 2024
Thanks so much for staying with us! We're delighted you had a great visit!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Beth

Affärsresenär
Bodde här 1 natt i januari 2024
Svar från Kristine Todd 24 jan. 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Carolyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Easy access and felt safe
Bodde här 1 natt i januari 2024
Svar från Kristine Todd 17 jan. 2024
Thanks so much for staying with us! We look forward to seeing you again.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Kristine Todd 10 jan. 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Jeremy

Bodde här 1 natt i januari 2024
Svar från Kristine Todd 2 feb. 2024
Thanks so much for staying!Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Jeremy

Bodde här 1 natt i januari 2024
Svar från Kristine Todd 24 jan. 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Delorse

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i december 2023
Svar från Kristine Todd 2 jan. 2024
Thanks so much for staying with us!

2/10 Väldigt dåligt

Melanie

Bodde här 1 natt i december 2023
Svar från Kristine Todd 19 dec. 2023
We apologize for any issues you encountered during your stay with us and hope to make your next visit more memorable.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Glenn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Christmas shopping trip
Staff was great, we were allow to check in early. This allowed my wife and I to freshin up a bit prior to Christmas shopping. Room was very nice and comfortable.
Bodde här 1 natt i december 2023
Svar från Kristine Todd 18 dec. 2023
Thanks so much for staying with us. We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

8/10 Bra

Jeanine

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The hotel is near a lot of restaurants and right next to a Walmart.You could literally walk to the store, it’s so close lol! Staff was okay not too bad and the breakfast was nice for the price you pay for. Parking wasn’t bad at all and it’s in a pretty good area. The only thing weird though was if you are local you have to pay a $150 in-state fee. But other than that a 4/5 stars for sure!!!
Bodde här 2 nätter i december 2023
Svar från Kristine Todd 18 dec. 2023
We appreciate you staying with us and hope to make your next visit even better!Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Crystal

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly and the property was clean.
Bodde här 1 natt i november 2023
Svar från Kristine Todd 30 nov. 2023
Thanks so much for staying with us! We look forward to your next visit!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Dameisha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved it! Thankful there was room for the holidays.
Bodde här 1 natt i november 2023
Svar från Kristine Todd 27 nov. 2023
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Latrivia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice stay
The hotel was very clean and staff was nice and helpful. The breakfast was great. Normally we would travel and never get breakfast because my husband has a pork allergy but the hotel had Turkey as an option.. we travel a lot and that’s never happened.
Bodde här 4 nätter i november 2023
Svar från Kristine Todd 15 nov. 2023
Thanks so much for staying with us. We're delighted you had a great stay and look forward to seeing you again!Warmest Regards,Kristine ToddGeneral Manager

4/10 Dåligt

Eldred

Reste med familjen
Gillade inte: Renlighet
First the positives- the staff was ok, not rude though not overly friendly. The facility seemed to be a bit in need of a refresh but overall not bad. The room and hallways did not smell bad as some hotels seem to do. Negatives - We rented the two bedroom suite and immediately upon entering our room we noticed large white stains of what appeared to be sp****e on the chair, ottoman, couch, and carpet. The stain on the chair and ottoman were wet still where it appeared that some attempt to clean it had taken place but the effort was a low effort one at best. In addition, there were soiled places around the room in several areas. We took pictures of the disgusting stains but it looks like they can’t be posted to Expedia. Would definitely not stay there again.
Bodde här 1 natt i november 2023
Svar från Kristine Todd 15 nov. 2023
We are so very sorry for the issues you encountered during your stay with us. I will share your feedback with the housekeeping leaders to ensure this does not happen again.Warmest Regards,Kristine ToddGeneral Manager

4/10 Dåligt

Tenita

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 2 nätter i november 2023
Svar från Kristine Todd 7 nov. 2023
We apologize for any issues you encountered during your stay. Sincerely,Kristine ToddGeneral Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Small maintenance items
Overall, the hotel was nice. Just a couple of things that could be better. The lighting in the bathroom is really dim. And the bed frame was damaged. Bed shifted when we got in it.
Bodde här 1 natt i oktober 2023
Svar från Kristine Todd 7 nov. 2023
We appreciate you taking the time to share your feedback. I will get those items addressed immediately.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place.
Nice place, staff was very accommodating. Minor issues here & there, but nothing that degraded the experience.
Bodde här 1 natt i oktober 2023
Svar från Kristine Todd 24 okt. 2023
Thanks so much for staying with us! We look forward to seeing you again.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

April

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Exceptional stay
It was my first time staying at this location and it was exceptional. Kristin was wonderful at check in and check out. The room was fantastic. I will stay again soon.
Bodde här 1 natt i oktober 2023
Svar från Kristine Todd 7 nov. 2023
Thanks so much for staying with us! We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

6/10 Okej

Kimberly

Reste med familjen
Gillade: Personal och service
The staff were super helpful and friendly. The hotel appears to be doing renovations. Had some bugs in the kitchen area each morning that was a little off putting. Room was clean for the most part except the few bugs.
Bodde här 3 nätter i oktober 2023
Svar från Kristine Todd 23 okt. 2023
We are so very sorry for the pest issues you encountered. I will contact our pest control company to resolve this immediately.Warmest Regards,Kristine ToddGeneral Manager

8/10 Bra

Zerundrick

Gillade: Renlighet och boendets skick och faciliteter
It was nice and comfortable.
Bodde här 1 natt i oktober 2023
Svar från Kristine Todd 23 okt. 2023
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

8/10 Bra

Christine

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Friendly, professional staff. Good location and a nice breakfast.
Bodde här 1 natt i oktober 2023
Svar från Kristine Todd 13 okt. 2023
Thanks so much for staying with us! We look forward to seeing you again soon.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Kristy

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed our stay! Would definitely stay here again!
Bodde här 2 nätter i september 2023
Svar från Kristine Todd 25 sep. 2023
Thank you so much for staying with us! We're delighted to hear you had a great visit.Warmest Regards,Kristine ToddGeneral Manager

10/10 Fantastiskt

Theresa

Gillade: Renlighet, personal och service och rummets bekvämlighet
Road trip
Room was comfortable and quiet. Friendly staff. Buffett breakfast could use improvement.
Bodde här 1 natt i september 2023
Svar från Kristine Todd 30 okt. 2023
We appreciate you staying with us and look forward to making your next visit even better.Sincerely,Kristine ToddGeneral Manager

10/10 Fantastiskt

Rod

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Kristine Todd 18 sep. 2023
Thanks so much for staying with us! We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

4/10 Dåligt

Cherelle

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Glad it was only for one night
We arrived a little early. Before we could even try to check in we was informed the rooms are not ready and another family was waiting over there on their room too. The room we stayed in smell like cleaning supplies and musk. My husband convinced me to stay it was on for one night so I sprayed air freshener and opened the window. The breakfast wasn’t all it was hype up to be. The front desk worker wasn’t really friendly. Not looking to stay there again.
Bodde här 1 natt i september 2023
Svar från Kristine Todd 11 sep. 2023
We are so very sorry for the experience you had while at our hotel. Your comments will be shared with the front desk and housekeeping staff in an effort to improve our services.Sincerely,Kristine ToddGeneral Manager