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Recensioner av Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
401 7th North St, Liverpool, NY

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 444 av 1003 recensioner" "
8 - Bra i betyg. 287 av 1003 recensioner" "
6 - Okej i betyg. 133 av 1003 recensioner" "
4 - Dåligt i betyg. 74 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 1003 recensioner" "

8,0/10

Renlighet

8,4/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

patrick j

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Need better lighting outside...
Bodde här 1 natt i maj 2024
Svar från GM 23 maj 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

4/10 Dåligt

Dianna

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location
Bodde här 2 nätter i maj 2024
Svar från FD 20 maj 2024
Thank you for your recent stay. We are unaware of any issues with your stay. We will be reaching out to you for more clarification. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Fantastiskt

Ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från GM 18 maj 2024
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.

2/10 Väldigt dåligt

Muriah

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was filthy! Obviously had not been vacuumed, wallpaper peeling off the wall in several places, the trim was not completed and dirt and lint had collected on it. We closed the draped and there was something indescribable staining. The floors in many spots had stains. When I got into the shower, there was something in the shower wall. I out a towel down to try to feel like I was walking in something clean, the side of the towel that was on the floor was brown with dirt! We left!
Bodde här 1 natt i maj 2024
Svar från GM 9 maj 2024
Thank you for taking the time to write a review. We believe you have left out multiple details on your stay. The first thing is that you booked a (No Cancel) Reservation and were demanding a refund before you even stay at the Hotel. The staff explained that we could not cancel your reservation and you would be charged for the No Show due to how you booked your reservation as a (No Cancel). The second detail that there was evidence in your room #207 of smoking. We are a (100%) Non-Smoking Hotel, pure and simple. Your claims of the room being dirty are false, due to the fact the we walked your room after check out due to the smoke smell. We wish you well and best travels.

10/10 Fantastiskt

daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly reception
Bodde här 1 natt i maj 2024
Svar från GM 8 maj 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Bra

Jason

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pros: Great location right off the highway. Ample parking. At check-in we had the pleasure of dealing with Pat. She was nothing short of amazing! Friendly, helpful and it was easy to see that she loved her job and really enjoyed dealing with the public. This hotel needs to bend over backwards to keep her. Room was small but nice. Air con worked well. Bed was super comfy. Included breakfast was awesome. Cons: After a long day of being out we got back to the hotel fairly late - hoping to grab 2 bottles of water from the front desk. At the front desk was the polar opposite of Pat. Her name was Chola. Aloof, disinterested and really seemed that she would have rather been anywhere else but there. We thanked her for the water and went up to our room. Neither of our key worked. Back down to deal with Chola - another unpleasant experience. Once back in our room and getting into bed, we noticed just how dirty and stained the comforter and blanket on the bed were. It was pretty gross. Not wanting to have to get dressed and go back to deal with Chola, we took it off and slept with only a top sheet. The other downside was the wifi. I’ve never had such issues connecting/staying connected to a hotel wifi in my life - not even in the Caribbean. Summary: Would we stay here again? Yes. An indifferent employee, spotty wifi and dirty bedding aren’t dealbreakers. We had such a pleasant check-in experience, wonderful sleep and great breakfast. We now know to check the bedding right away.
Bodde här 1 natt i maj 2024
Svar från GM 7 maj 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

8/10 Bra

Grace E, Durham

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Helpful staff.
Bodde här 2 nätter i april 2024

8/10 Bra

Stephan

Bodde här 2 nätter i april 2024
Svar från GM 23 maj 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

6/10 Okej

Peter, Puslinch

Bodde här 1 natt i mars 2024
Svar från FD 19 maj 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Fantastiskt

Jean-Pierre

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Très bien situer
Bodde här 1 natt i april 2024
Svar från Viraj 29 apr. 2024
Thank you so much for your feedback! We hope you'll stay with us again in the near future!

10/10 Fantastiskt

Janet

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Received a free bottle of wine ! Super fast check in.
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Fantastiskt

RICHARD, DRUMMONDVILLE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service à l’arrivée. Merci
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Fantastiskt

Larry, Massena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tullys restaurant right across the street. Very convenient
Bodde här 1 natt i april 2024
Svar från GM 27 apr. 2024
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

10/10 Fantastiskt

Carol

Easy check in after continued stay.
Bodde här 2 nätter i april 2024
Svar från Viraj 27 apr. 2024
Thank you so much for your feedback! We're happy you enjoyed your time at our hotel. We look forward having the opportunity to host you again!

10/10 Fantastiskt

Angel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is good and the property was clean and safe
Bodde här 3 nätter i mars 2024
Svar från GM 25 apr. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Okej

Karen

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The bed linens and mattress covers on both beds had stains, the toilet seat didn’t fit, the drain plug didn’t work in the bath tub and the carpet was stained . Not a very good variety for hot breakfast.
Bodde här 1 natt i april 2024
Svar från GM 21 apr. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

6/10 Okej

Douglas

Bodde här 1 natt i april 2024
Svar från GM 10 maj 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Fantastiskt

William

Gillade: Renlighet och personal och service
Excellent stay and staff was great!
Bodde här 1 natt i april 2024
Svar från GM 19 apr. 2024
Thank you for your recent stay with us and the feedback. We will certainly share with the team. Hope to see you again soon!! :)

4/10 Dåligt

Devika

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och bekvämligheter
I booked a room here on somewhat short notice--I had canceled a solar eclipse trip due to predicted bad weather and wanted to try somewhere else in the zone of totality that was a driveable distance from home. The price for the room was exorbitant -- 3x or more what a usual rate would be. I understood that there was high demand due to the eclipse, so I was willing to pay. However, the hotel did not meet standards. Housekeeping did not clean our room on either day that we were there, even though we left the sign on our door indicating when they could come. The bathroom was cramped, and the sink was not in the bathroom. Sheets and towels had stains. Hallways smelled musty. The breakfast was pretty good, although they ran out of coffee on our first day. Front desk staff was friendly and polite. But paying luxury hotel prices for a less than mediocre stay at a place off the highway outside Syracuse? Terrible. We ended up leaving early to drive home in crazy traffic rather than staying for the third night that I had paid for.
Bodde här 3 nätter i april 2024
Svar från GM 19 apr. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

2/10 Väldigt dåligt

Chris

Gillade inte: Renlighet och boendets skick och faciliteter
I would have rather drank Transmission fluid than the room coffee
Bodde här 1 natt i april 2024
Svar från Folgers 19 apr. 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience. Your review is laughable. Please note that there is a Dunkin Doughnuts right next door.

2/10 Väldigt dåligt

Shateisha

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They allowed pets so there where very loud dogs barking. While I was trying to sleep. I believe we had flees in our room. We had no wash cloths at one point. And we left something in the room and it's be hard to get it back.
Bodde här 3 nätter i april 2024
Svar från GM 19 apr. 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We have inspected your claims with our 3rd party service provider and they found no evidence of such a claim. Also, if you left something at the Hotel, please call the Hotel directly, leaving a statement its hard to get something back when you haven't even contacted the Hotel to inquire is ridiculous. Best Travels and Good Luck.

10/10 Fantastiskt

Karen

Bodde här 1 natt i april 2024
Svar från GM 8 maj 2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

8/10 Bra

Kristin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I first was given a room on the 3rd floor and there was an unattended barking dog across the hall. I quickly called the front desk and they changed my room to the first floor by the fitness room. It was very quiet and comfortable. My only complaint was how dirty the floor was. The slate/tile looked like it hadn’t been mopped in a long time. The carpet was old and stained (even though the hotel bragged about their remodel). Everything else was great and I will stay again!
Bodde här 2 nätter i april 2024
Svar från GM 15 apr. 2024
Thank you for your recent stay with us and the feedback. We will certainly share the feedback with the Hk Team and take the corrective actions as needed. We hope to see you again in the future

10/10 Fantastiskt

Lori

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel, clean and quiet
Bodde här 1 natt i april 2024
Svar från GM 15 apr. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Fantastiskt

Angelica

Bodde här 1 natt i april 2024
Svar från GM 4 maj 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

10/10 Fantastiskt

Philippe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay
Bodde här 1 natt i april 2024
Svar från GM 14 apr. 2024
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.

10/10 Fantastiskt

Tim

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Clean, friendly
Bodde här 1 natt i april 2024
Svar från GM 7 apr. 2024
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.

8/10 Bra

james

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean,could have had better breakfast.
Bodde här 1 natt i mars 2024
Svar från GM 12 maj 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

6/10 Okej

Laena

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The room was average.
Bodde här 1 natt i mars 2024
Svar från GM 3 apr. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Fantastiskt

GINA

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 4 apr. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

10/10 Fantastiskt

Sarah

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från GM 3 apr. 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Bra

Asia

Bodde här 1 natt i mars 2024
Svar från GM 15 apr. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Bra

Meghan E

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and helpful staff. Beautiful hotel. Great location. Wish there was more brochures about local eating places and places that delivered to the hotel.
Bodde här 1 natt i mars 2024
Svar från GM 20 mars 2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

6/10 Okej

Shannon

Reste med familjen
Gillade inte: Bekvämligheter
The front desk lady wasnt very pleasant throughout our stay. The carpet in the room was old and dingy and under beds was dirty. Coffee was horrible and breakfast was just ok. I dont think id stay again
Bodde här 2 nätter i mars 2024
Svar från GM 18 mars 2024
Thank you for your recent stay and the feedback. Best travels..

6/10 Okej

Shana Lise

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
Convenient location, near highway. Friendly welcome. Staff did not read the notes made on the booking for they initially gave us a room on the pet floor, despite being notified of our allergies ahead of time. The room was a bit run down with stains on walls and sheets. Beds were comfortable enough. Breakfast had hot options like eggs and waffles but a limited selection of items overall.
Bodde här 2 nätter i mars 2024
Svar från GM 17 mars 2024
Thank you for your recent stay and the feedback. With special requests, always contact the Hotel Directly. Leaving a special request through a Expedia Internal Message does not always come through. We do apologize.

10/10 Fantastiskt

Bruce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff were very pleasant and friendly. Check in process was fast and easy. Destiny Mall was super close and the free hot breakfast was good. Beds were super comfortable and i slept well.
Bodde här 1 natt i mars 2024
Svar från GM 14 mars 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

4/10 Dåligt

Louis

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från GM 13 mars 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Leaving no feedback does not help us fix the issue you may have had, its questionable. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

10/10 Fantastiskt

Russell

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was friendly and breakfast was good for this level of property
Bodde här 2 nätter i mars 2024
Svar från GM 12 mars 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Bra

Michael

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The bed and air conditioner were excellent. The breakfast was mediocre (the breakfast employee was very very nice)
Bodde här 1 natt i mars 2024
Svar från GM 12 mars 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Fantastiskt

Susan

Bodde här 1 natt i mars 2024
Svar från GM 31 mars 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Comfort Inn & Suites. We thought you might be interested to learn that we alsooffer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Bra

Delos, Owego

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A good option for an airport hotel. About a ten minute drive. Lots of road noise and from Tullys next door. Try to request a room on the back side, will be quieter
Bodde här 1 natt i mars 2024
Svar från GM 10 mars 2024
Thank you for your recent stay and the feedback. We hope to see you again soon. :)

10/10 Fantastiskt

Cindy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My husband and I were very happy staying at the property. Everyone was so friendly and extremely helpful.
Bodde här 3 nätter i februari 2024
Svar från GM 7 mars 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

4/10 Dåligt

Michael

Gillade: Personal och service
Gillade inte: Renlighet
-
Bodde här 1 natt i mars 2024
Svar från GM 5 mars 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. However leaving no feedback does not help us fix the issue you may have had. Best Travels....

6/10 Okej

Gary L.

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was nice, and is located near some nice places.
Bodde här 3 nätter i februari 2024
Svar från GM 24 feb. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Fantastiskt

Ann

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nicely and newly renovated. Friendly staff.
Bodde här 1 natt i februari 2024
Svar från GM 24 feb. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Fantastiskt

Marie eve

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från GM 20 feb. 2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

10/10 Fantastiskt

Brittany

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was very up to date.
Bodde här 1 natt i februari 2024
Svar från GM 19 feb. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Fantastiskt

Medhanit

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Would not mind starting here again.
Bodde här 1 natt i februari 2024
Svar från GM 18 feb. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Okej

Lynn

Reste med familjen
The first room we had there were ants. Front desk upgraded us to a suite. The room could use a carpet cleaning and more attention to detail while cleaning.
Bodde här 1 natt i februari 2024
Svar från GM 17 feb. 2024
We appreciate the review of your recent stay at our hotel and are sorry that you received a poor level of service; this is not the Comfort Inn norm as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

8/10 Bra

Tammy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från GM 15 feb. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)