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Recensioner av Hampton by Hilton Liverpool/John Lennon Airport

3 out of 5
Hampton by Hilton Liverpool/John Lennon Airport
Speke Hall Avenue, Liverpool Airport, Liverpool, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 403 av 1001 recensioner" "
8 - Bra i betyg. 336 av 1001 recensioner" "
6 - Okej i betyg. 134 av 1001 recensioner" "
4 - Dåligt i betyg. 70 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1001 recensioner" "

8,6/10

Renlighet

8,2/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra
Bodde här 1 natt i december 2023
Svar från Nicole 21 dec. 2023
Thank you for your review!

6/10 Okej

Christoffer

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Comfotable location
Fläckig heltäckningsmatta i rum, var även vid förra vistelsen. Rörigt just nu då frukostserveringen renoverades vilket ledde till begränsat utbud.
Bodde här 2 nätter i september 2023
Svar från . 30 sep. 2023
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Fantastiskt

Lars

Bodde här 1 natt i juni 2023
Svar från Katie 6 juli 2023
Thank you for your review. I hope we cn welcome you back soon.

2/10 Väldigt dåligt

Affi

Bodde här 1 natt i juni 2023
Svar från Katie 6 juli 2023
Thank you for your review. I am sorry to see you scored so low. I hope we can welcome you back soon

6/10 Okej

Samuel

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Everything was okay except that the fire alarm went of three times at the middle of the night and no one checked it.
Bodde här 1 natt i maj 2023
Svar från Katie 8 juni 2023
Thank you for your review. I am sorry to hear the fire alarm went off during your stay. It is there for the safety of our guests and unfortunately, was out of our control as it was from the airport car park. I do hope we can welcome you back soon!

10/10 Fantastiskt

Brian

Bodde här 1 natt i mars 2023
Svar från Katie 24 mars 2023
Thank you for your review. We hope to welcome you back soon!

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
X
Bodde här 1 natt i september 2022
Svar från John 17 sep. 2022
Good morning, Bo WaernI apologise for any issues you may have experienced. If you would like to discuss this please do feel free to contact our team.

8/10 Bra

Maria

Bodde här 1 natt i juli 2022
Svar från John 25 juli 2022
Thank you for your feedback. We hope to see you again soon.

10/10 Fantastiskt

Jack

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
Very good location with a 2 min walk to the airport. Clean room, good service and comfortable bed. Can highly recommend if you’re having an early morning flight
Bodde här 1 natt i december 2021
Svar från Sam 7 jan. 2022
Hi Jack, Thank you for your 10/10 rating and great comments. We are really pleased you had a comfortable and enjoyable stay. Kind Regards,

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Inga ägg till frukost . Hårtorken fungerade inte. Inga näsdukar (fanns en i behållaren men de hittade inte flera). En glödlampa var trasig i badrummet. Trevlig personal som hjälpte till men definitivt inte värt pengarna. Hade förväntat mig mycket bättre. Tyst och en bra säng.
Bodde här 1 natt i november 2021

8/10 Bra

Verifierad resenär

Bodde här 10 nätter i december 2019

10/10 Fantastiskt

JOANNA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location when travelling
Bodde här 1 natt i maj 2024

4/10 Dåligt

Thomas

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The hotel is dated and soulless. In bed we were either frozen from the arctic a/c or sweating from the cheap polyester linen. The complementary breakfast was poor, the only hot item (a waffle) just leaked all over the counter top. Staff were dis-interested and shouted at each other at 05.30 in the morning from the reception to restaurant. The hotel lacks competition, we won’t ever stay or recommend this hotel again.
Bodde här 1 natt i maj 2024
Svar från James 19 maj 2024
Hi Thomas,I'm sorry to hear that your stay did not meet the experience we wish to leave for all guests.I will pass all comments onto the team and apologize for any inconvenience this may have caused you.

10/10 Fantastiskt

Martin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close proximity to airport , friendly staff , excellent size rooms and quiet , could have dine with a firm pillow , over all excellent stay
Bodde här 1 natt i maj 2024
Svar från James 16 maj 2024
Thank you for your review. I will pass all comments onto the team.We hope to welcome you back soon.

6/10 Okej

Dale

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
First stay at this hotel, chose it as you can walk to the airport, the only good thing about it. Check In seemed to be hard work for the staff, like we were interrupting something. Room was fine but dining options were really poor. Basic food at extortionate prices, so we didn’t eat there. Bottle of 187m of wine £7 … checked same wine on internet £2. I know all airports are a ripoff but this is the worst we’ve come across. If there is a next time we will stay in the city & catch the airport bus.
Bodde här 1 natt i maj 2024
Svar från Sam 14 maj 2024
Hi Dale,I'm sorry your stay was disappointing, I do hope you spoke with one of our managers on duty to discuss this as we would have been more than happy to assist with anything we could. Kind Regards,

6/10 Okej

Steven

Reste med familjen
Very disappointed to arrive in the room and find the toilet seat with urine on it, had to clean thoroughly before my daughter could use, wouldn’t expect at an average hotel let alone a Hilton. Breakfast was hugely disappointing not an expected cooked breakfast to seat down to instead a bag of shrink wrapped cold stuff.
Bodde här 1 natt i maj 2024
Svar från Sam 14 maj 2024
Hi Steven, I'm sorry your stay did not meet expectations - I hope you spoke with a manager on site to discuss as we would have assisted in every way possible to resolve. Kind Regards,

4/10 Dåligt

Elaine

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sam 14 maj 2024
Hi Elaine, Thank you for your rating. Kind Regards,

8/10 Bra

Anh

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Takes around 30 minutes to get to centre
Bodde här 2 nätter i maj 2024
Svar från Sam 14 maj 2024
Hi Anh, Thank you for your rating. Kind Regards,

8/10 Bra

Regina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very convenient to airport
Bodde här 1 natt i maj 2024
Svar från Sam 14 maj 2024
Hi Regina, Thank you for your rating. Kind Regards,

6/10 Okej

JOANNA

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Sam 30 apr. 2024
Hi Joana, Thank you for your rating. Kind Regards,

4/10 Dåligt

Adam

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Very slow check in.
Bodde här 1 natt i april 2024
Svar från hampton 26 apr. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Fantastiskt

Faye

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such an easy and straight forward place to stay when flying the next day, plus the option to leave my car in the car park made everything so Simple for me trip x
Bodde här 1 natt i april 2024
Svar från Sam 30 apr. 2024
Hi Faye, Thank you for your 5/5 rating and comments. Kind Regards,

8/10 Bra

Noel

Gillade: Renlighet och personal och service
Nice room and staff
Bodde här 1 natt i april 2024
Svar från Sam 30 apr. 2024
Hi Noel,Thank you for your rating. Kind Regards,

2/10 Väldigt dåligt

Holly

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Didnt even have a USB port to charge my phone. Breakfast was poor
Bodde här 1 natt i april 2024
Svar från Sam 17 apr. 2024
Hi Holly, It's disappointing to have received a 1 rating. I do hope you discussed any of your issues with the team who would have been more than happy to help. Kind Regards,

10/10 Fantastiskt

Jacqueline

Bodde här 1 natt i april 2024
Svar från Sam 14 maj 2024
Hi Jacqueline, Thank you for your rating. Kind Regards,

8/10 Bra

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
What I didn’t like was the continental breakfast in your room. It was delivered in a brown bag and was awful. Where was the restaurant to get breakfast??? Not what I would expect from the Hilton. Maybe they are accommodating another sort of guest ?????
Bodde här 1 natt i april 2024
Svar från Tom 7 apr. 2024
Hi Stephen,I'm sorry that you didn't enjoy your breakfast,We recently had a flood and as such regular breakfast has been suspended until we can repair the damage in the breakfast area, This should have been explained on check-in.

6/10 Okej

Geoff

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Room was as described and met our needs, parking was in the multi storey next to the hotel. Room was clean and tidy. Breakfast was not available in the restaurant due to a flood which was not made at the time of booking , a continental breakfast was delivered in a bag with the offer of fruit juice and a hot bacon/sausage roll. Reception staff were functional but not welcoming both at check in and when relaxing with drink later in the evening and 24/7 menu was not available due to staff shortage.
Bodde här 1 natt i april 2024
Svar från Sam 7 apr. 2024
Hi Geoff,Thank you for your review. Kind Regards,

6/10 Okej

Mark

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Sam 7 apr. 2024
Hi Mark,Thank you for your rating. Kind Regards,

8/10 Bra

Helen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had to book this hotel at the last minute so hadn't had time to read any reviews or policies. The reception staff were great and explained that their was limited hot breakfast , we would only be able to order a hot breakfast roll but she would bring up a continental breakfast bag up to our room. Unfortunately the bag was not exactly what I would have called a continental breakfast, both bags were different and had random items in them. On the second night the breakfast bags had been left outside our room and again very random items in them. A packet of custard creams, a carton of orange juice and a small container of jam , a wooden knife and a spoon. Other than the lack of breakfast everything else was ok.
Bodde här 2 nätter i mars 2024
Svar från Sam 3 apr. 2024
Hi Helen, Thank you for your review.Kind Regards,

2/10 Väldigt dåligt

Larihun

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Breakfast was rubbish and we have to wait a long queue just to get water from the bar and the room have a bad smell
Bodde här 1 natt i mars 2024
Svar från Hampton 25 mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

6/10 Okej

brian

Reste med familjen
Gillade: Renlighet och personal och service
My room was great very clean, But dining for breakfast was limited as there was building work going on and was not made aware of this when booking and checking in.
Bodde här 2 nätter i mars 2024
Svar från Hampton 25 mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Fantastiskt

Andrzej

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ewerything was fine that day ,what l liked the most was the silence and cleanliness of the room. Thanks.😁👍
Bodde här 1 natt i mars 2024
Svar från Hampton 25 mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 Bra

Simon

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Comfy bed and decent sized room.
Bodde här 1 natt i mars 2024
Svar från Hampton 25 mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 Väldigt dåligt

Barrie

Gillade inte: Renlighet
Bodde här 1 natt i januari 2024
Svar från Sam 12 mars 2024
Hi Barrie, Sorry to see your rating was low. I do hope you spoke with us whilst here and we would have done all we could to help.

6/10 Okej

David

Reste i grupp
Gillade: Renlighet och personal och service
Service very good Limited breakfast - not previously advertised when booking hotel No hot water in room for 1st day Fire alarm went off in early hours, was a false alarm but no-one informed us
Bodde här 2 nätter i mars 2024
Svar från Sam 12 mars 2024
Hi David, Thank you for your review.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great facilities and excellent location
Bodde här 1 natt i februari 2024
Svar från Sam 12 mars 2024
Hi John, Thank you for your 5/5 rating.

10/10 Fantastiskt

Paul

Bodde här 1 natt i mars 2024
Svar från Abbie 27 mars 2024
Thank you for your 5/5 review.

10/10 Fantastiskt

Antony

Bodde här 1 natt i mars 2024
Svar från Hampton 25 mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 Bra

Catherine

Bodde här 1 natt i februari 2024
Svar från Sam 28 feb. 2024
Hi Catherine, Thank you for your rating.

4/10 Dåligt

Abi

Gillade inte: Personal och service och rummets bekvämlighet
Like sleeping on a stone slab
Stayed here as we had an early flight, barely slept a wink as the bed was rock solid, toilet constantly leaked so barely flushed, location is convenient but that’s where the positives ended
Bodde här 1 natt i februari 2024
Svar från Amanda 25 feb. 2024
Thank you for taking the time to leave us a review. We sincerely apologize for the issues you encountered during your stay. I will discuss your feedback with the team to review. We hope this does not deter you from staying with us in the future.

10/10 Fantastiskt

Jacqueline

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really lovely family stay. Staff were very friendly and helpful. Menu is limited but there is something to find.
Svar från Amanda 25 feb. 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

8/10 Bra

Christopher

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great location but eat before you arrive
Great location you can see departures from the hotel However not the place to get something to eat with the choice between a burger or pizza They promise specials but this was not an option I would eat before you arrive
Bodde här 1 natt i februari 2024
Svar från Amanda 25 feb. 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

10/10 Fantastiskt

Tara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Sam 28 feb. 2024
Hi Tara, Thank you for your 5/5 rating. Kind Regards,

8/10 Bra

Grzegorz, Gdansk

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Sam 28 feb. 2024
Hi Grzegorz, Thank you for your rating. Kind Regards,

6/10 Okej

David

Bodde här 1 natt i februari 2024
Svar från Sam 28 feb. 2024
Hi David, Thank you for your rating. Kind Regards,

10/10 Fantastiskt

darren

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024
Svar från Sam 14 feb. 2024
Hi Darren, Thank you for your 10/10 feedback.

6/10 Okej

Beata

Bodde här 1 natt i februari 2024
Svar från Sam 14 feb. 2024
Hi Beata, Thank you for your rating.

8/10 Bra

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quick stop
Clean rooms and a good breakfast. Couldn’t ask for more.
Bodde här 1 natt i februari 2024
Svar från Rachel 9 feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

4/10 Dåligt

Paul

Bodde här 1 natt i februari 2024
Svar från Rachel 9 feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
1 night stay, Feb 2024
Very nice stay. Hotel is directly across the road from the airport so no need to worry about getting to the airport. Nice, clean rooms and filling breakfast. Highly recommend.
Bodde här 1 natt i februari 2024
Svar från Rachel 9 feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!