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Recensioner av Leonardo Hotel Liverpool

4 out of 5
Leonardo Hotel Liverpool
No. 31 Keel Wharf, Liverpool, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 635 av 1285 recensioner" "
8 - Bra i betyg. 381 av 1285 recensioner" "
6 - Okej i betyg. 156 av 1285 recensioner" "
4 - Dåligt i betyg. 76 av 1285 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1285 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Robin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från The Leonardo Hotel Liverpool 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

8/10 Bra

Karoly

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
0
Bodde här 1 natt i november 2023
Svar från The Leonardo Hotel Liverpool 28 nov. 2023
Thanks' for you're feedback!

6/10 Okej

Niklas

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Slitet
Slitet hotell . I behov av renovering. Frukosten (knappt) ok men inte mer. Giller inte heller läget men det är ju individuellt beroende på vad man ska göra. Ska man på m&s bank arena är ju läget kanon.
Bodde här 3 nätter i september 2023
Svar från The Leonardo Hotel Liverpool 3 okt. 2023
Thank you

8/10 Bra

dennis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Charlie 22 juli 2023
Dear Dennis, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am happy to see your score reflects an overall good stay with us. Best Regards.

2/10 Väldigt dåligt

Klaus

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Simon

Bodde här 1 natt i april 2022

6/10 Okej

Åsa

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
The hotell in general ok. But few things annoyed me. The stairway smelled like old, sour milk. It was difficult to get the water warm enough. The room was cold. The staff in the reception not very helpful.
Bodde här 4 nätter i december 2021

10/10 Fantastiskt

Mathias

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021

10/10 Fantastiskt

PETER

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2021

8/10 Bra

Victoria

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Great location for a family trip, receptionist was brilliant and checked us in when we arrived to drop off our bags ar 11am which was a bonus. Everything very clean, only negative was the rooms were very basic, bathrooms in particular were similar to a more budget chain. But for what we wanted it was great
Bodde här 1 natt i maj 2024

8/10 Bra

Peter

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location. Easy access to city centre and Albert Dock.
Bodde här 3 nätter i maj 2024

8/10 Bra

Robyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mathew

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Catherine

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great place to stay walking distance to most areas
Bodde här 1 natt i april 2024

8/10 Bra

Martin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel is adequate. Rooms average
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

david

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the excellent staff. nothing i didntlike
Bodde här 3 nätter i april 2024

6/10 Okej

Annette

Reste med familjen
Gillade: Renlighet
It was ludicrously expensive for what felt basically like a premier inn. However, it was in a very convenient position.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Bodde här 2 nätter i april 2024
Svar från The Leonardo Hotel Liverpool 14 apr. 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Okej

Jennifer

Bodde här 1 natt i april 2024
Svar från The Leonardo Hotel Liverpool 14 apr. 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Bra

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Bodde här 3 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 9 apr. 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Okej

Carl

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Bodde här 1 natt i april 2024
Svar från The Leonardo Hotel Liverpool 14 apr. 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Early check-in was good jack was a pleasant young man
Bodde här 4 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 2 apr. 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

10/10 Fantastiskt

LAI MAN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convince and nice hotel
Bodde här 1 natt i mars 2024
Svar från The Leonardo Hotel Liverpool 31 mars 2024
Thanks for the 5/5 review

8/10 Bra

Louise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Bodde här 3 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 14 apr. 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Fantastiskt

Carter

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location- wonderful room.
Bodde här 2 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 26 mars 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Okej

Mark

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Bodde här 3 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 14 apr. 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Dåligt

Joanna

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Bodde här 2 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 21 mars 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Bra

Dian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från The Leonardo Hotel Liverpool 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Okej

Seema

Reste med sin partner
Gillade: Renlighet och personal och service
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Bodde här 1 natt i mars 2024
Svar från The Leonardo Hotel Liverpool 11 mars 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 Bra

Dipti

Bodde här 2 nätter i februari 2024
Svar från The Leonardo Hotel Liverpool 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Dåligt

Nicola

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 27 feb. 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 24 feb. 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Bra

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 24 feb. 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fantastiskt

Erin

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a great time. Thank you
Bodde här 2 nätter i februari 2024
Svar från The Leonardo Hotel Liverpool 24 feb. 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Fantastiskt

Rachel

Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bra

Katrina

Reste med familjen
Warm and clean close to Albert Dock
Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 15 feb. 2024
Thanks for submitting a review.

8/10 Bra

Iorwerth

Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 15 feb. 2024
Thanks for submitting a review.

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 15 feb. 2024
Thanks for submitting a review.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från The Leonardo Hotel Liverpool 12 feb. 2024
Thanks for leaving us a review

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
Bodde här 2 nätter i februari 2024
Svar från The Leonardo Hotel Liverpool 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Fantastiskt

Karen

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från The Leonardo Hotel Liverpool 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Fantastiskt

Ana Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från The Leonardo Hotel Liverpool 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Fantastiskt

Cathriona

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från The Leonardo Hotel Liverpool 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 Väldigt dåligt

John

Bodde här 2 nätter i januari 2024
Svar från The Leonardo Hotel Liverpool 10 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

2/10 Väldigt dåligt

MICHAEL

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Overpriced poor experience
Location perfect. Extremely overpriced. Room - blood on the pillow and cobwebs in the room. The breakfast buffet quality is poor. Not to the standard of other Leonardo Hotels
Bodde här 1 natt i januari 2024
Svar från The Leonardo Hotel Liverpool 29 jan. 2024
Dear Michael,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.Please accept our apologies that your stay was not living up to company standards, at Leonardo Hotel's we thrive on standards and were sorry they were not met this time.We've passed this feedback onto our Accommodation Manager who will of course address this with the team and take appropriate action.We hope to welcome you back soon.

6/10 Okej

Stephen

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Not the cleanest
Bodde här 1 natt i november 2023
Svar från The Leonardo Hotel Liverpool 28 jan. 2024
Dear Stephen,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.I'm sorry to hear the hotels usual standards were not up to scratch, we've passed the feedback onto our Housekeeping Manager who can be sure to address his with her team.Thank you again for leaving us a review!

8/10 Bra

Torgeir

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från The Leonardo Hotel Liverpool 27 jan. 2024
Thank you for taking the time to leave us a review!

8/10 Bra

Ben

Bodde här 1 natt i januari 2024
Svar från The Leonardo Hotel Liverpool 21 mars 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Bra

Natalie

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från The Leonardo Hotel Liverpool 27 jan. 2024
Thank you for taking the time to leave us a review!

8/10 Bra

Steffan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Location - A little noisy
Our second stay at Leonardo Liverpool. Was in a little rush on checkin as wanted to take items to room before heading out. We got to the room to be faced with Strangers in the room and the linked door was open. I was a little taken back that this could happen and will always check linked doors in future! We reported to reception and they quickly allocated a new room and apologised. The hotel is in a great location for the docks and city centre and the parking is very close and added discount. I also went for a run each day and can recommend the paths on the mersey. The bar area on Saturday was very busy and this is due to the hotel being close to the Liverpool Arena. Expect a very busy bar if an event is on. I might be a light sleeper but the rooms do not stop the noise from party go’ers. It can get a little noisy at night.
Bodde här 2 nätter i januari 2024
Svar från The Leonardo Hotel Liverpool 27 jan. 2024
Dear Steffan,Thank you for taking the time to leave us a review here at The Leonardo Hotel Liverpool, we really appreciate the feedback!Please accept our sincerest apologies on the way you were greeted when entering you room by unknown guests, please note we have spoken with the Housekeeping manager who will relay this review with her team and specifically the staff on shift that day, we take all matters of safe guarding seriously and we appreciate this was not a nice way to start of your stay with us.I would like to thank you again for bringing this to our attention as you did when you stayed with us at the hotel as we are always looking for ways to improve our guests experiences and make sure they make the most out of there stay!Thank you again,Leonardo Hotel Liverpool