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Recensioner av Beckenham High Street

2.5 out of 5
Beckenham High Street
80 HIGH STREET, Beckenham, England

Recensioner

6,0
10 - Fantastiskt i betyg. 6 av 21 recensioner" "
8 - Bra i betyg. 1 av 21 recensioner" "
6 - Okej i betyg. 4 av 21 recensioner" "
4 - Dåligt i betyg. 5 av 21 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 21 recensioner" "

6,6/10

Renlighet

6,6/10

Personal och service

6,8/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Florence

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024

2/10 Väldigt dåligt

Sonja

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beckenham High St accommodation review
Advertised as disabled accessible...external stairlift out of action, walker had to be left outside of room as bed limited access to the room and had to enter in sideways, lino was coming up, no bin in bathroom, unable to use bathroom efficiently as was too small, informed reception tv not working properly not sorted, bathroom light bulb reported due to being blown not replaced, awaiting to hear back from management as they are not on duty today (Tues 5th Sept). Took me asking three times asking for extra teabags and milk before getting repleshishment. Room cleaned apparantly every five days was there for four days, so will be cleaned 24 hours after depature. Sandra is rather rude and obnoxious too.Hoping for some kind of refund.
Bodde här 3 nätter i september 2023
Svar från TLK 6 sep. 2023
Firstly this property does not advertise as having disabled access, this was explained to you before arrival. There is a bin provided in the kitchen area, as this is a small apartment we thought that sufficient, but will review this. Tea/coffee is complimentary on arrival and not provided every day. As your booking was for 3 nights your room would not have been serviced as this is done every 5 days.

4/10 Dåligt

Wendy

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Very compact. Too warm with only one rear window opening onto back of restaurant kitchens with fan going all the time. First Toilet flush resulted in a mini-flood in the shower room.
Bodde här 1 natt i juli 2023
Svar från TLK 15 juli 2023
Thank you for your feedback, I apologise for what happened during your stay. We do hope you give us another try, we do have larger rooms should you need one.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Uncomfortable and invaded privacy
We had a lot of problems in our stay. When we got there, there was construction going on until the evening and then waking us up at 7.30 in the morning. It was constant noise of jack hammers, banging and swearing from the workers. There was debris all over the corridor falling down. There had been a roof when we arrived and the roof had been taken off during our stay. There was also a lot of debris falling in and outside our window. What we are especially not happy with is that the construction workers could and did look into our room through the roof skylight. We were not able to relax, were woken up numerous times and feel very uncomfortable that our privacy was invaded. Contacted the property and they said the construction was out of their control and that they could do nothing about it. Could be nice without peeping toms looking into the room.
Roof that had been taken off right outside our room
Skylight with no blind that construction workers were looking through.
Bodde här 2 nätter i maj 2023
Svar från TLK 4 juni 2023
I am sorry for your experience, unfortunately this was major work that needed to be done and was not done by TLK. We do hope you give us another try in the future.

10/10 Fantastiskt

Irfan

Gillade: Personal och service och boendets skick och faciliteter
Svar från TLK 26 apr. 2023
Thank you for your feedback.

4/10 Dåligt

Miss A J

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disappointing
A member of staff helpfully brought us a haordryer which had been requested at booking and forgotten. The room was bare, and in ok condition, just about ok for the price we paid. The high ceilings were a bonus ans gave the impression of more space. Shower gel and soap was provided as stated with towels. The kitchenette appeared complete though we did not need it. However, the bedsprings and headboard were broken, not all windows were able to be covered and a movement sensitive light was just outside. We saw multiple mousetraps down throughout the building. Our shower was clogged and on the second day there was no heating or hot water. Despite swift responses from the customer care team (thank you) we are yet to hear from management with regard to compensation or refund.
Bodde här 2 nätter i februari 2023
Svar från TLK 13 feb. 2023
I am sorry for your experience, if you have sent an e-mail to info@tlkhotel.com they will respond to you. Please allow them a few days.

4/10 Dåligt

Christopher

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
not impressed
unable to reach window, mug had no handle, soap dispenser was empty, sheets were dirty...not impressed
Bodde här 1 natt i januari 2023
Svar från TLK 2 feb. 2023
Good Morning, Christopher. I hope you’re well. I would firstly like to let you know that we appreciate every piece of feedback we get and always try to improve on everything that’s mentioned. I would like to apologise on behalf of everyone here about your previous experience, level of satisfaction and comfort you accounted. I really hope that you will come back again in the future and give us another try! If you wish to speak more about this feedback, I would be happy to hear from you. Kind regards, -Karen, receptionist, TLK Apartments & Hotel

2/10 Väldigt dåligt

Carlos

Bodde här 1 natt i december 2022
Svar från TLK 27 dec. 2022
I am sorry you felt this way on your stay with us. Unfortunately you do not state what the issue was, we do however try our best to make guests happy. We do hope you give us another try.

4/10 Dåligt

Giorgia

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
our room was dirty and lacked all the amenities that were listed in the booking page. we didn’t care about not having a dryer or an iron (since we were only staying for 5 days) but we didn’t even have a hairdryer !!! we asked the staff to get us one multiple times but we got pretty much ignored since we never got it. it wasn’t even possible to check in at a different time even if they had it as an option in their booking page and even sent us an email asking us about our arrival time to adjust our check in time. when we told them the time we were expecting to arrive they told us that the check in was at 3/4pm and couldn’t be changed.
Svar från TLK 18 dec. 2022
Thank you for your feedback, I am sorry you did not receive the hairdryer. Early check in is only available if the rooms are ready before.

2/10 Väldigt dåligt

Lina

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Puces de lit qui m’ont piqué durant la nuit et aucun service mis à disposition pour moi, je pense d’ailleurs qu’il y en a depuis un petit moment. Endroit assez sale et beaucoup de bruit. Je ne recommande pas du tout.
Bodde här 3 nätter i oktober 2022
Svar från TLK 31 okt. 2022
Je suis tellement désolé pour votre expérience, je peux vous assurer que cela n'a pas été le cas depuis un moment. Une fois que celle-ci nous est signalée, bien sûr la lutte antiparasitaire est alertée et la pièce est traitée. Dès que nous en avons été conscients, cela a été traité et tout est comme il se doit pour nos invités.

10/10 Fantastiskt

Krishnel

Bodde här 1 natt i augusti 2022

6/10 Okej

Lavinia

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very clean and tidy property
Check in really complicated,to many stairs for me as l have a walking disability,very tidy and well kept property,room small but very clean and everthing you could need,shower briiliant and wonderful good bed.and pillows
Bodde här 1 natt i juni 2022
Svar från TLK 10 juni 2022
Thank you for your feedback we really appreciate it. We are happy you enjoyed your room, apart from the stairs. On your next visit why not try our Orpington branch which has ground floor rooms as well as first floor which is only one flight of stairs. Should you decide to do this please let us know in advance so we can do our best to accommodate you.

10/10 Fantastiskt

Yasmine

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great customer service
Very comfy.
Bodde här 3 nätter i januari 2022
Svar från TLK 9 feb. 2022
Thank you for your feedback, we appreciate it and are happy you enjoyed your stay with us. We look forward to seeing you n the future.

10/10 Fantastiskt

Sevim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2021

10/10 Fantastiskt

Reg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well located, good food options and easier to find than the instructions suggested
Bodde här 1 natt i november 2021
Svar från TLK 19 nov. 2021
Thank you for your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future.

8/10 Bra

John

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No frills, great location, value for money
We spent 3 nights here and were not disappointed, it is basic but clean, plenty of windows for light and ventilation, and a good amount of room inside. The shower might be a little cramped for larger people as it was a quite tight squeeze, but a nice powerful shower. The location was perfect for us, right in the middle of the high street, a little noisy outside late night but ideal for the location and price. Would definitely stay again.
Bodde här 3 nätter i september 2021
Svar från TLK 19 nov. 2021
Thank you for your feedback, we are happy your enjoyed your stay with us and look forward to seeing you again.

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
If stayed again would not pay same amount room not hoovered or floor washed part of cereal wrapper on carpet 2cherry stems and cherry pop near kitchen bin so clearly not properly cleaned no soap in shower dispenser and shower needs be held
Bodde här 1 natt i juni 2021

4/10 Dåligt

Callum

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Noisy neighbours
The room itself was okay but there was lots of surrounding noise from another room with shouting and inappropriate noises so it was hard for us to get to sleep early after a long days drive the walls are very thin and the light in the halway stops the rooms from being dark when your individual light is off.
Bodde här 1 natt i maj 2021
Svar från TLK 19 maj 2021
Thank you for your feedback. Unfortunately some guests have no consideration for others. The light is triggered when someone walks past, we will look into this.

6/10 Okej

Francoise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Alarme cigarette
Euh ! À part l’alarme incendie qui sonne à 1h30 du matin et l’odeur permanente de cigarette dans le couloir, ça s’est bien passé !!!
Bodde här 2 nätter i maj 2021
Svar från TLK 19 maj 2021
Thank you for your feedback. The fire alarm was activated because of the thoughtless guest that was smoking. We do apologise for the inconvenience that was caused to you.

10/10 Fantastiskt

Françoise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Demarche Françoise
3 times in this Hotel ! Allways satisfied !
Bodde här 2 nätter i mars 2021
Svar från TLK 19 mars 2021
Thank you for your feedback, we are happy you enjoyed staying with us. We look forward to seeing you in the future. Karen