Dear Mastercard, Fantastic review, thank you so much for sharing! Feedback like this is what we strive for everyday so it brings great happiness to see we met your expectations. We hope your next stay is just around the corner! Chevelle- General Manager

Thank you for sharing your feedback, Layla. However, it seems your message got cut off. If you could provide more details or specific aspects of your stay that you'd like to share, it would be helpful in understanding your experience better. Feel free to provide additional information or let us know if there's anything specific you'd like to address. Your input is valuable, and we appreciate your time in sharing your thoughts.

Dear Klara, thank you for the fantastic review, thank you so much for sharing! Feedback like this is what we strive for everyday so it brings great happiness to see we met your expectations. We hope your next stay is just around the corner! Nefi Assistant Manager

Dear Ulriika, Really appreciate the time you have taken to provide such a positive rating and feedback regarding your stay with us. Your feedback is particularly important in helping us to achieve our goal of creating memorable stays. As an independent boutique hotel we pride ourselves on the service we deliver and I am pleased to learn that your experience reflects the high standards that we strive to achieve. We appreciate the positive comments, in particular the feedback regarding our cleanliness; to our amenities, friendly staff and location. This gives me the opportunity to share this with our team and praise staff who are continuously and effortlessly providing excellent service. We look forward to the opportunity of having you stay with us on your next visit to London. - Best Wishes, Chevelle. A - Assistant Manager

Hi Ylva, Lovely comment and picture. We are happy you had a pleasant stay. Come back soon! Kind regards Church Street Hotel Manager

Hello, Thank you for your score. Please come to stay at Church Street Hotel again soon. Kind regards Church Street Hotel Manager

Dear Susanna, Thanks a lot for your comment! "Superb" is a big big compliment! We are happy you enjoyed your stay here at Church Street Hotel. We hope to see you again! Kind regards Church Street Hotel Manager

Dear Elizabeth, Thank you for your feedback. We are happy that your overall experience had been positive. For the breakfast confusion: some rooms have breakfast included and some not, some other have breakfast and others not. It was a genuine human inattention. Also, many of our guests prefer not to be disturbed and for that we ask if we can go into the room). Sorry to disappointed you. We hope to see you another time at Church street Hotel, Kind regards Alessandra Church Street Hotel Manager

Dear traveller, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Hello , Thank you for your feedback and i a sorry that you found the are is not suitable to your liking . Best wishes Tema Boyd

Dear Maana, Thank you for taking the time to leave us a great rating!, please know that your feedback is incredibly valuable to us regardless. We're thrilled to hear that you had such a positive experience during your stay with us. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet or exceed your expectations. If there's anything specific that you particularly enjoyed or anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We're here to ensure that every aspect of your stay is exceptional. We hope to have the pleasure of welcoming you back soon for another fantastic stay! Warm regards, Nefi B. Assistant Manager

Dear Kevin,Thank you for sharing your experience with us, although we're truly sorry to hear about the challenges you faced during your stay.We sincerely apologize for the inconvenience caused by the stairs leading to your room. Providing accessible accommodations for all our guests is a priority, and we regret that we did not meet your needs in this regard. Your feedback will be taken into serious consideration as we strive to improve our facilities and ensure a more comfortable stay for all guests.We understand the importance of accessibility, and we deeply regret that we were unable to accommodate your needs on this occasion. We appreciate your understanding and hope that you were able to find suitable accommodations elsewhere.If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to contact us directly.Warm regards,Nefi B.Assistant Manager

Dear Angel,Thank you for sharing your feedback with us! We're thrilled to hear that you found your room cozy, spacious, and clean during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that our accommodations met your expectations. It's fantastic to know that you enjoyed the cleanliness and comfort of our beddings and mattress, as well as the hearty and nutritious breakfast options available each morning.We're also pleased to hear that you found our staff to be friendly and helpful. Ensuring that our guests receive excellent service and assistance whenever needed is important to us, and we're glad that our team could contribute positively to your experience.We appreciate your positive comments about our convenient location and the abundance of pubs and restaurants in the neighborhood. It's wonderful to know that you felt safe and comfortable exploring the area, even at night.Thank you for your suggestion to bring slippers and toothbrushes. We will certainly take this into consideration and see if there are ways we can provide these amenities for our guests in the future.We can't wait to welcome you back for another stay during your next visit to London! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Nefi B.Assistant Manager

Dear Gaynor,Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay at our quirky budget hotel. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you found our facilities to be good, with a decent shower and comfortable bed.We appreciate your constructive feedback regarding the condition of the room. Ensuring that our accommodations are well-maintained and up to standard is important to us, and we will certainly take your comments into consideration as we strive to improve our facilities for future guests. We would love to welcome you back for another stay, and we'll make sure to address the issues you mentioned to ensure an even more enjoyable experience next time. If there's anything specific you'd like to see improved or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to the opportunity to host you again in the future!Warm regards,Nefi B.Assistant Manager

Dear Mark,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our rooms beautifully designed and our beds wonderfully comfy. Providing a comfortable and relaxing environment for our guests is always our goal, and we're delighted that we were able to exceed your expectations.It's fantastic to know that your stay was drama-free and that everything met or exceeded your expectations. Your satisfaction means the world to us, and we truly appreciate your kind words.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Nefi B.Assistant Manager

Dear Annick,It's wonderful to hear that the location was convenient and that you found the staff helpful and professional. However, I'm sorry to learn about the unpleasant smell in your room and the absence of a kettle despite it being listed. Accurate representation of amenities is crucial for ensuring guests have a comfortable stay. Your mention of the communal kitchen as an alternative for making drinks is insightful for future guests. If there are any additional details or further feedback you'd like to provide, please don't hesitate to share!

Thanks for sharing your experience, Mark! It's great to hear that you had a lovely stay at the hotel. If there are any specific aspects of your stay that stood out to you or any suggestions for improvement, feel free to share. Your feedback can be helpful for both the hotel and future guests.

Thank you for your feedback, Vicki. We appreciate you taking the time to share your experience with us. If there are any specific aspects of your stay that you feel could be improved, please don't hesitate to let us know. We strive to provide the best possible experience for all our guests and your input helps us to achieve that goal. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

Dear Aaron,Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience during your stay with us. If there are any specific aspects that you particularly enjoyed or any areas where we can improve further, please feel free to let us know.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Vincent,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel quieter than expected and appreciated the quirky and funky decor. It's great to know that you found the bed comfortable and the pillows satisfactory.We apologize for any inconvenience caused by the windows, and we appreciate your feedback regarding this matter. Your comments will be taken into consideration as we strive to improve the comfort of our accommodations.We're delighted that you enjoyed the highlight of our breakfast room and found the quality of ingredients in the continental breakfast to be good. Your satisfaction is important to us, and we're pleased to have met your expectations in this aspect.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Katrina,Thank you for your five-star rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your visit memorable or if there are any areas where we can further improve, please don't hesitate to let us know.We appreciate your choice to stay with us and hope to welcome you back for another fantastic stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Ryo,Thank you for your five-star rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific that made your visit memorable or if there are any areas where we can further improve, please don't hesitate to let us know.We appreciate your choice to stay with us and hope to welcome you back for another fantastic stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Genevieve,Thank you for your five-star review! We're delighted to hear that you really liked our hotel and that you found our personnel kind, the rooms comfortable, and your overall stay pleasant. It's great to know that you appreciated the complimentary tea and coffee, as well as the DVD borrowing service.We apologize for any inconvenience caused by the thin windows and the noise at night. Your feedback is valuable, and we appreciate your recommendation to bring earplugs, especially for light sleepers.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Christopher,Thank you for your five-star review! We're delighted to hear that you found our room clean and simple, and that you encountered friendly staff during your stay. Providing a welcoming and comfortable experience for our guests is our top priority, and we're pleased to know that we succeeded during your visit.We appreciate your positive feedback and your choice to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Nefi B.Assistant Manager

Dear Claudio,Thank you for your five-star review! We're glad to hear that you enjoyed our classic English hotel. We hope you had a pleasant and comfortable stay with us.Thank you for choosing to stay with us, and we hope to welcome you back soon!Best Regards,Nefi B.Assistant Manager

Dear Louise,Thank you for taking the time to leave a review. We're delighted to hear that you found our hotel clean and enjoyed the great shower, as well as the quality towels and products provided in the room. We're also glad that you enjoyed the breakfast options and found them to be of high quality.We apologize for any discomfort you experienced with the mattress during your stay. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve the comfort of our accommodations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Best Regards,Nefi B.Assistant Manager

Dear Genevieve,Thank you for sharing your feedback with us. We're delighted to hear that you found our personnel kind and helpful, and that you appreciated the comfort and amenities provided in our rooms.We understand that room size can be a consideration for some guests, and we're glad to hear that despite this, you found them comfortable and well-equipped.We're thrilled that you found our hotel to be excellent value for money and that you would highly recommend it. Your recommendation means a lot to us, and we truly appreciate your positive feedback.If there's anything specific you'd like us to focus on or if there are any special requests for your next visit, please feel free to let us know. We're here to ensure you have another wonderful experience when you return.Thank you for choosing to stay with us, and we look forward to hosting you again soon!Best Regards,Nefi B.Assistant Manager

Dear Kevin,Thank you for taking the time to share your feedback. We appreciate your positive comments about our discreet hotel, welcoming staff, and the surprisingly comfortable beds. Your satisfaction is important to us, and we're glad to hear that certain aspects of your stay were enjoyable.We apologize for any inconvenience caused by the noisy surroundings at night and understand the impact it can have on your experience. Additionally, we appreciate your input about the room needing a little refreshing.If there are specific areas you'd like us to focus on or improve for your future stays, please feel free to share more details. Your feedback is valuable, and we aim to make each stay more pleasant.Thank you for choosing to stay with us, and we look forward to the opportunity to provide an even better experience in the future.Best Regards,Nefi B.Assistant Manager

Dear Patricia,We are truly grateful for your positive feedback and are thrilled to be your preferred choice in the area. Your satisfaction is our priority, and we'd love to ensure each stay meets or exceeds your expectations.If there are specific aspects you particularly enjoy or if there's anything we can enhance to make your experience even better, please share your thoughts with us. Your input is valuable, and we want to make each visit memorable.Thank you for choosing us as your go-to place, and we look forward to the pleasure of welcoming you back for many more outstanding stays.Best Regards,Nefi B.Assistant Manager

Hello Faris, I appreciate you taking the time to leave feedback however I am incredibly disappointed to see you leave us such negative feedback. I would firstly like to point out that the room you had been located was a Deluxe King Ensuite, furnished with one king size bed (not a single as you have stated). I must also inform you that we had located you correctly as per the reservation we had received from the agency.To our horror we had discovered that room descriptions being listed on particular OTA'S was not of a true identity to the rooms we have at our property, some of which were offering an extra bed. I must clarify that was not in any way an error on our side and following this discovery I have spent a lot of time liaising back and fourth with partners to rectify these mistakes immediately. I can absolutely understand and relate to your frustrations here, if you believe you are paying for a particular facility you would of course expect to receive it. My team work incredibly very hard to ensure guest satisfaction so as I'm sure you could also understand our disappointment, errors such as these are very damaging to our brand and reputationI would like to mention that the price you had payed for your stay was correct in relation to the room you had occupied. (No overcharges there)I would strongly advise that you do follow this up with the correct party. With that being said, I do hope to welcome you back to Church Street Hotel in the future for a true experience that so many of our guests have grown to love!Yours Sincerley, Chevelle Ashley General Manager

Dear Carolyn,Thank you for your rating. While we're glad to hear that you had a positive experience overall, we would love to know more about your stay and any areas where we can improve. If there are any specific aspects of your stay that you feel could have been better, please don't hesitate to reach out and share your feedback with us.We appreciate your choice to stay with us and hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards,Nefi B.Assistant Manager

Dear Genevieve,Thank you for choosing our hotel and for sharing your positive experience. We are thrilled to hear that you found excellent value for the price and had a wonderful stay. Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service. If you have any specific highlights or suggestions you'd like to share, please feel free to do so. We look forward to hosting you again on your future travels.Best regards

Dear Tina,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with the room allocation, TV, plug, and other amenities. Your observations help us identify areas for improvement, and we'll be addressing these concerns with our team to ensure a better experience for our guests in the future.We appreciate your positive comments about the cleanliness, decor, and the friendliness of our staff. We value your feedback and hope to have the opportunity to provide you with an improved stay if you choose to stay with us again. If there's anything more you'd like to share or discuss, please feel free to reach out. Thank you for your understanding.

Dear Sasha,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that your experience was positive overall. Your comments help us understand what we're doing right and where we can make improvements. If there are specific aspects you enjoyed or any suggestions you'd like to share, please feel free to let us know. We value your input and hope to have the pleasure of welcoming you back in the future.

Thank you for your feedback, Michael! If there are any specific aspects of your stay that stood out to you or areas where you feel improvements could be made, feel free to share more details. Your insights can be valuable for both the hotel and future guests.

Thank you for taking the time to share your positive feedback, Genevieve! We're thrilled to hear that you had a great experience. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to let us know. Your feedback is valuable, and we appreciate your choice to stay with us. We look forward to welcoming you back in the future!

Thank you for sharing your positive experience, Martina! It's great to hear that you found the hotel nice, with clean rooms and friendly staff. Your recommendation is appreciated. If you have any more details or insights about your stay that you'd like to share, feel free to do so. Your feedback can be helpful for others looking for accommodation.

Hello Joshua, I noticed your rating but it seems the details or comments associated with it are missing. If you'd like to share more about your experience or any specific concerns, feel free to provide additional information. Your feedback can be valuable for both the hotel and future guests.

Thank you for sharing your feedback, Ziyad! It's understandable that room size and fixed shower features can influence the overall experience. If there are specific aspects you'd like the staff to be aware of or if you have additional comments, feel free to share. Your insights contribute to the ongoing improvement of the hotel's services.

I'm sorry to hear about your negative experience, Evelyn. It's important for hotels to provide accurate information about their amenities and services. If you encountered issues during your stay, it's a good idea to reach out to the hotel directly or through the booking platform to express your concerns. Additionally, if the hotel didn't meet the expectations set in their terms and conditions, you may want to discuss this matter with the hotel management or the booking platform's customer service for further assistance.