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Recensioner av Grand Airport Ensuites

3.5 out of 5
Grand Airport Ensuites
330 Bath Rd, West Drayton, England

Recensioner

4,8
10 - Fantastiskt i betyg. 2 av 46 recensioner" "
8 - Bra i betyg. 13 av 46 recensioner" "
6 - Okej i betyg. 4 av 46 recensioner" "
4 - Dåligt i betyg. 7 av 46 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 46 recensioner" "

5,6/10

Renlighet

4,4/10

Personal och service

4,2/10

Bekvämligheter

4,0/10

Boendets skick och faciliteter

4,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Aidan

Bodde här 1 natt i december 2023

4/10 Dåligt

Billy

Gillade inte: Personal och service och boendets skick och faciliteter
Not great.
It wasn’t great! The heating was stuck on and it was too hot and so we had to have windows open and listen to aeroplanes taking off and landing. There was no shower gel, only hand wash where it should have been, the ironing board had come off of the wall and was being kept in the cupboard with massive sharp screws sticking out of it… We called customer service for some advise with parking and they said they would call us back but didnt…. Should have paid an extra tenner and stayed at the premier inn.
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

TAMARA

Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Danielle

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No door on front entrance; free access for animals and public. Very unkept property
Bodde här 1 natt i juli 2023

2/10 Väldigt dåligt

Christopher

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible
This is not a hotel. It is like a bedsit/shared house. I was shocked to see Hotels.com allowing this type of property. I tried to cancel on the day but I couldn't. I stayed didn't dare leave anything in the room when I was out. No parking. If i wasn't alone I would not have stayed.
Bodde här 2 nätter i juli 2023

2/10 Väldigt dåligt

Guillaume

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Horrible place to stay, it’s not a hotel or BnB, it’s a dirty shared house with only customers inside and you receive a door code by message to reach your bedroom. They ask for a £25 deposit in order to give you the code, they told me that I will get that deposit back but it’s more than a week now and still nothing ! The place is extremely dirty, the mattress is horrible as we feel the springs in our back, and it’s 120cm large only (they call it double bed), also it’s very noisy. The noise doesn’t only come from the fact that this place is just at the end of the runway and the windows let the noise go through, it also comes from the other people staying at the same place using the kitchen after midnight, and the kitchen is the room linking all bedrooms. Last but not least, there was no table next to the bed and no switch to turn off the light, so you need to use the light of your phone in order to reach your bed, then you have to leave your phone on the dirty carpet… DO NOT STAY THERE !!!
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not as shown in the pictures. The room and bathroom wasn’t clean. Very disappointing
Bodde här 1 natt i maj 2023

4/10 Dåligt

Lisa

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Location vis-a-vis airport was good. Communication about check-in was terrible (received a doc I couldn't open and then could not communicate with any living human until late the evening of check-in - almost had to re-book elsewhere). Bed was truly terrible, shower didn't work, no bath mat.
Bodde här 1 natt i januari 2023

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Personal och service och rummets bekvämlighet
Horrible.
The name of the the ensuites sounded good. I signed the conditions sheet. We took a taxi to the place and it looks like a run down house. We didn't get the code to get in so stood outside in the snow storm and wind trying to get ahold of someone. We finally got in and then couldn't find room 3. We finally figured that out. The bed was clean but mattress was horrible. More like a hide-a-bed and not comfortable at all. We were half crippled in the morning. It did have a kitchenette but it was not very inviting. We did not take showers. Our room was really cold so we sat in the kitchenette and had some snack where there was heat. The blinds in the bedroom were broken and didn't cover the whole window. Not very private.
Bodde här 1 natt i december 2022

2/10 Väldigt dåligt

Mauricio Joven

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Definir what I was expecting based on the pictures posted
Bodde här 1 natt i december 2022

2/10 Väldigt dåligt

Nicholas

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Upon checking in I found the room in an absolutely disgusting state. The bed had been "made" with fresh towels and a duvet on top but the sheets underneath were stained, covered in dirt and absolutely filthy. The bathroom had urine on the floor, seat and inside the toilet itself. Used cups had been left by the last guest and whoever cleaned the room didn't notice they'd been used so just left them! The desk attached to the wall had been pulled off and exposed long screws to anyone unlucky enough to walk by.
Bodde här 1 natt i oktober 2022

4/10 Dåligt

Julio

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Habitación y baño literalmente con lo básico.
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

Fernando

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Please never waste your money in this dump hole
It has to be one of the filthiest and poorest maintained properties I ever experienced. Filthy, badly in decay, no airport transfer whatsoever, please avoid at all costs staying there, better use to spend that money in food at the airport and sleep in a chair.
Bodde här 1 natt i september 2022

4/10 Dåligt

Mike

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022

8/10 Bra

Ganiyat

Gillade: Renlighet och personal och service
Bodde här 1 natt i september 2022

2/10 Väldigt dåligt

Isadora

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022

2/10 Väldigt dåligt

Rodolfo

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Un lugar lamentable, nunca mas!!!
Muy mala experiencia, no se como se atreven a llamase Graind Airport Ensuites, Es una casa frente al aeropuerto subdividida en varias habitaciones, muy ruidosas y incomodas. Según la descripción tenia transporte hasta el aeropuerto, pero finalmente es un servicio con cargo por reservar un taxi, lamentable. Y esa es solo una de las condiciones que no cumplen.
Bodde här 1 natt i juli 2022

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet och personal och service
Bodde här 1 natt i juli 2022

8/10 Bra

Clair

Bodde här 1 natt i juli 2022
Svar från Ana 14 juli 2022
Thank you for your feedback

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från ana 14 juli 2022
please let us know how can we improve

2/10 Väldigt dåligt

Wlodek

Bodde här 1 natt i oktober 2021
Svar från Ana 28 dec. 2021
we are sorry you were not happy, please let us know how can we do better

2/10 Väldigt dåligt

Mittapalli

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The worst service I have ever seen . Don’t choose this bloody hotel . Waste of hard earned money . Never look at this hotel .
Bodde här 1 natt i oktober 2021

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
nice room but narrow stairs, hard to take luggage
nice room, clear information for checking in without any people serving. hard to take luggage upstairs with the narrow stairs.
Bodde här 1 natt i september 2021

4/10 Dåligt

Tiesha R, Gainesville

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
My partner and I are usually in need of a place with a full kitchen or some semblance to a kitchen when we travel. We thought the guest house would be a good alternative to the apart-hotels. We were wrong. While we got plenty of privacy, we got virtually no assistance when it was needed. The kitchen was ill equipped and no grocery store near, so delivered grocery and take put was necessary. The managers that were supposedly onsite, never showed, the customer service number changed during our stay and no one can br contacted after 10pm for anything. Housekeeping offered service after we had stayed 7 days (yet the toilet paper needed to be refilled) and they didnt sprak English, so attempting to gey anything from them was a task. The customer service was terrible.
Bodde här 21 nätter i augusti 2021

6/10 Okej

nicki

Gillade inte: Rummets bekvämlighet
room was average.shower was awful,scalding water you could not adjust
Bodde här 1 natt i augusti 2021

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
The place is not clean., they taking ID for short stay too, no communication I went to property twice.. microwave 100 years old...bed is not comfortable,, room not cleaned from two years looks like..they didn’t give proper room and didn’t take request to change it when other room were available
Bodde här 2 nätter i juli 2021

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Don’t stay here,they necer provided with the code to the front door and being there @ 11:30pm w/no one answering the phone or messages I ended up going to the Marriot, .Don’t waste your money here.
Bodde här 1 natt i juni 2021

8/10 Bra

Stephen

Gillade: Personal och service
Would recommend for cheap place to stay
I found the stay very convient for travelling to heathrow the next day, there are free buses every 7minutes outside. The rooms pretty standard but ideal if you need somewhere close to stay. It had cooking facilities,microwave and a fridge which i found handy. I would definetly stay there again but personally id take ear plugs as your likely to have other travellers leaving at various times which is to be expected next to the airport.
Bodde här 1 natt i maj 2021
Svar från ana 9 juni 2021
Dear Stephen Thanks you for review

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2021
Svar från Ana 9 juni 2021
Hi thanks for the review please let us know how may we improve

8/10 Bra

Verifierad resenär

Bodde här 11 nätter i mars 2021
Svar från Ana 22 maj 2021
Thanks

6/10 Okej

Verifierad resenär

Gillade: Personal och service
It was easy to find and next to local shops so easy to get groceries. Very close to Heathrow great for easy cheap overnight stay. Only shared kitchen facilities and seating area and very thin walls. The blinds were broken and there were Old cobwebs in the bathroom, but the staff were nice and the tv worked and it was comfortable for a quick stopover. Very easy contactless check in and out.
Bodde här 1 natt i mars 2021
Svar från Ana 24 mars 2021
Dear Guest Thank you for your review

8/10 Bra

Solomon

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
It was a nice place to stay. Adequate facilities except that I was told to use the washing machine, I would need to pay £15 per load which i found to be ridiculous and a negative
Bodde här 7 nätter i september 2020
Svar från ANA 18 sep. 2020
Thank you for your review

8/10 Bra

Lee

Affärsresenär
Gillade: Renlighet
Checking in was a bit difficult but room was nice
Bodde här 1 natt i september 2020
Svar från ANA 18 sep. 2020
Thank you for your review

2/10 Väldigt dåligt

simon

Affärsresenär
Gillade inte: Rummets bekvämlighet
ont do it
Only half a toilet door so can’t lock it floor not finished noisy guests no hot water one night or light in hallway rubbish not cleaned or room just 2 towels for us both for the whole week and that’s just the start
Bodde här 4 nätter i juni 2020
Svar från Ana 9 juli 2020
Dear Simon Thank you for staying with us, in your stay you never approached us for any help, more than to say thank you and that you're coming back. Please let us know in the future if you encounter problems. Best Regards Ana

8/10 Bra

Gillian

Gillade: Renlighet och rummets bekvämlighet
Good stay
Easy access to airport...free public transport. Good communication with host. Room was a bit basic..could have used another plug socket and would have much liked a TV and a hook on the door to hang clothes Whole property was clean especially the kitchen.
Bodde här 3 nätter i juni 2020

10/10 Fantastiskt

Manuel

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i juni 2020
Svar från Ana 12 juni 2020
Dear Manuel Thank you for your review Best Regards Ana

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Cleaning was not good, the toilet on bad shap and shower was terrible. Need new shower taps and proper water pressure.
Bodde här 1 natt i maj 2020
Svar från Ana 12 juni 2020
Dear Guest Thank you for staying with us, next time please call us and we are happy to help. Best Regards Ana

4/10 Dåligt

Alal, Birmingham

Affärsresenär
Very average, too expensive for the amenity and cleaniness needs to improve
Bodde här 2 nätter i maj 2020
Svar från Ana 12 juni 2020
Dear Guest Thank you for staying with us, next time please call us and we are happy to help. If anything is needed extra be sure for your next stay it will be taken to account. Best Regards Ana

8/10 Bra

Brendan

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Good value.
Convenient, I had one of the downstairs rear bedrooms. Useful to have a door into garden area. Kitchen facilities ideal for short stays. Minor point was inability to get shower to cool down from molten lava setting.
Bodde här 2 nätter i maj 2020
Svar från Ana 12 juni 2020
Dear Guest Thank you for staying with us, next time please call us and we are happy to help. We look forward to see you again. Best Regards Ana

10/10 Fantastiskt

Jeferson, Murcia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Buen alojamiento Volveria otra vez si tengo la opurtunidad
Bodde här 2 nätter i maj 2020
Svar från Ana 12 juni 2020
Dear Guest Thank you for staying with us. Your discount code for client is ready for you Jeferson. Best Regards Ana

8/10 Bra

Stewart

Bodde här 2 nätter i maj 2020
Svar från Ana 12 juni 2020
Dear Guest Thank you for staying with us. Best Regards Ana

8/10 Bra

Verifierad resenär

Bodde här 1 natt i april 2020
Svar från Ana 6 maj 2020
Dear guest Thank you for your review

8/10 Bra

Verifierad resenär

Gillade: Renlighet
Bodde här 1 natt i april 2020
Svar från Agustin 3 maj 2020
Dear Guest Thank you for your review. Best Regards Agustin

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
REALLY GOOD THINGS: Clean & Comfortable. Everything worked. Very easy to get into property via key codes on front door & bedroom door. Chosen for its great price (£43 for room) and its nearness to Heathrow airport (5 min taxi or shuttle ride) and Heathrow car hire outlets (8 min walk via pedestrian cut through or 4 min by taxi) as our flight arrived at night when car hire outlets were closed (10pm-6am). The airport & car hire sites were clearly visible from property. We just needed a place to sleep, bath/shower and make a hot drink & microwave food etc - all possible (but must bring own food & drink). And though no staff in site (that we saw) a 24/7 phone number issued immediately after booking and was manned by very helpful staff re any problems or queries. And the option to cancel the booking free of charge up to 24 hours before (if you don’t like their answer to any question you might have or your travel plans change). OK THINGS: Compact room but good storage space. Shared (clean) kitchen with large fridge, microwave, kettle & toaster. Plus glasses, crockery & cutlery provided. LESS GOOD THINGS: Only 1 towel provided (we suspect this was accidental). The finish/decor was basic. Only 3 bedrooms on ground floor (no’s 1-3) so luggage has to be carried by you up a normal family home size stair case to all other Roos. The shuttle service cost £35 (but taxis available). Would have preferred access to phone number before we booked. ALL SAID WOULD DEFINITELY BOOK AGAIN!
Bodde här 1 natt i april 2020
Svar från Ana 3 maj 2020
Dear Guest Thank you for your review Best Regards Ana