Dear Magnus, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am happy to hear that you enjoyed your stay with us. Thank you for your feedback. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Tiberiu - Guest Service Manager

Dear Thomas, Thank you for choosing Holiday Inn Express Royal Docks, and for taking the time to give us your honest feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible. I am sorry to hear that not everything was how it should have been during your stay with us. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards Tiberiu Guest Service Manager

Dear Anonymous, Thank you for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible and I am pleased to see that you enjoyed your stay in our hotel. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future. Kind regards, Marion Guest Service Manager

Dear Hamdi, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKS, LONDON, and for taking eh time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant and comfortable as possible and I am happy to hear that you enjoyed your time in our hotel. I thank you again for your time, and I hope you will choose to stay with us again. Kind regards, Marion

Dear Francisca, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards, Marion Bihan-Poudec

Dear Johanna, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, LONDON, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again, and we are looking forward to welcoming you in the future! Kind regards, Mahak (Guest Services Assistant)

Dear Silas, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your positive feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards,

Dear Jennifer, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and we take feedback very seriously. I would like to apologize for the inconveniences you faced during your stay. The issues have been passed to our maintenance department. Regarding our room cleanliness, we will coach our team and make the necessary changes to provide a better experience in the future. I hope you will choose to stay with us again. Kind regards, Signature.

Dear Esteban, Thank you for choosing HOLIDAY INN EXPRESS ROYAL DOCKLANDS, and for taking the time to give us your feedback regarding your experience with us. We strive to make each stay as pleasant as possible and I am happy to hear that you enjoyed your time in our hotel. I hope you will choose to stay with us again. Kind regards,

Dear MatthewThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Additionally, we are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Furthermore, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear MarkThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear LouiseThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you had an issue with our staff. Our staff are our key to delivering a great service and making your stay as comfortable as it can be. We will use your feedback in order to train our staff to respond more appropriately.Thank you for your suggestion for EV parking. We are constantly looking for ways to improve our environmental friendliness. I will pass on the suggestion to our General Manager for consideration.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear SuzanneThank you very much for sharing your positive experience with us! We are delighted to hear that you received a warm and friendly welcome upon arrival and that our staff were helpful throughout your stay. Ensuring our guests feel welcome and well taken care of is always our top priority.We're thrilled that you found your room to be clean and comfortable, and that you appreciated the value of having breakfast included in the price. It's fantastic to hear that the option to purchase 24 hours parking in our hotel car park was convenient for you.We're also pleased to hear that our hotel's location was ideal for your visit to the O2 arena. We understand the importance of convenience when traveling, and we're glad that our location met your needs.Thank you for your recommendation and for considering us for future stays. We look forward to welcoming you back again soon and providing you with another enjoyable stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you once again for choosing to stay with us. We can't wait to have you back with us soon!Kind RegardsTiberiu Guest Service Manager

Dear HannahThank you for taking the time to share your feedback with us. We truly appreciate your valuable insights.We're glad to hear that our convenient location served you well, but we're sorry to learn of the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience caused by the wear and tear in your room, particularly with the carpet, painting, and shower door. Rest assured, we take your comments seriously, and we will address these areas promptly to ensure a more enjoyable experience for our guests.Regarding the ongoing street work, we understand how it can impact your stay, and we apologize for any inconvenience caused. We share your optimism that the finished project will enhance the area's appeal.We're pleased to hear that you found the bed comfortable and were able to enjoy a good night's sleep. However, we acknowledge your feedback about the need for a refurbishment, and we assure you that we are continuously working to improve our facilities.Your satisfaction is important to us, and we appreciate your patience and understanding. Should you choose to stay with us again in the future, we would love the opportunity to provide you with a more pleasant experience. Please don't hesitate to reach out if there's anything else we can do to assist you.Thank you once again for your feedback. We hope to have the chance to welcome you back and exceed your expectations in the future.Kind RegardsTiberiu - Guest Service Manager

Dear NeilThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you found the roadworks to be an inconvenience. Newham council is conducting a road rework on the entirety of Silvertown Way. We do understand that this might be an inconvenience for some guests, however we are unable to affect the roadwords directly.Additionally, we are sorry to hear that you are not satisfied with the value for money we provide. We offer a focused service at our hotel which allows us to prioritise the key aspects of your stay and provide both Wi-Fi and Breakfast complementary. We also offer a lower price compared to other similar hotels which allows us to deliver great value to our customers. We are sorry to hear that those savings were not reflected for your booking. Our priced do change every day to reflect market conditions and we aim to maintain a fair price for all our guests.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear JaneThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Furthermore, we are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear CliveThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear DeniseThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them. We have let Alex know of your mention.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear ChantelThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear JennaThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you have been dissatisfied at our hotel. We strive to make each stay as comfortable as possible, and we aim to maintain a high standard of service to all our guests.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear SarahThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you have been dissatisfied at our hotel. We strive to make each stay as comfortable as possible, and we aim to maintain a high standard of service to all our guests.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear AnonymousThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear DarrenThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear PatriciaThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear PaulineThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see that you have noted cleanliness as a good aspect of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Additionally, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear Helen,Thank you for taking the time to share your feedback score at your recent stay with us.Your satisfaction is important to us, We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us.Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsBillie-Anne Guest Service Manager

Dear DannyThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear CeciThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear AnonymousThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear Ma DoloresThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.Firstly, we are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Secondly, we are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Lastly, we are glad to see that you have found our staff as an upside of your stay. Our staff is key to delivering an excellent service and making your stay as comfortable as it can be, we appreciate that you have acknowledged them.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear GordonThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to learn that you found the breakfast as an upside of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.However, we are sorry to learn that the facilities of the hotel are not to your satisfaction. We aim to keep our facilities up to date with the latest IHG standards. We would like to express our deepest regret that this has not been the case for your stay.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear TeresaThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear RonaldThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are glad to see that you have found the location of our hotel as a positive of your stay. We are perfectly located for quick access to the O2, the ExCel exhibition centre, Stratford, and Central London. We are delighted that you have specifically highlighted this as a positive of your stay.Additionally, we are happy to learn that you found the breakfast as a good aspect of your stay. We aim to provide a varied breakfast for all our guests and a great eating experience. We are beyond happy to see this reflected in your review.Furthermore, we are happy to see that you have noted cleanliness as an upside of your stay. We strive to ensure that all our rooms and the hotel itself maintain a high level of cleanliness. We are glad to see that this is reflected within your review.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear JamesThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear MichaelThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear TaitThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager

Dear DawnThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible and we are glad to see that your review reflects this commitment.Your satisfaction is important to us, and we appreciate your insights to make your next stay even more enjoyable. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager