Dear Guest, We would like to take this opportunity to thank you for your recent stay with us and for taking the time to provide feedback. Your excellent rating is sincerely appreciated and we hope to welcome you again at our hotel in the near future. Kind regards, Marwa Bouziane

Kära gäst, Tack så mycket för att skriva en översyn efter din vistelse hos oss. Vi är glada att veta att rummen var upp till standarder samt hygienen. Vi hoppas få se er igen inom en snar framtid. Vänliga Hälsningar, Renata Ruiz GSM

Kära gäst, Tack så mycket för denna trevliga översyn efter din vistelse hos oss. Vi är glada att veta att vårt hotell var bekväma och att det var funktionella också. Vi hoppas att vi ses snart i en snar framtid. Vänliga Hälsningar, Renata Ruiz GSM

Dear Guest, Thank you so much for your feedback regarding Holiday Inn Express London Vauxhall Nine Elms. I am really sorry to hear your night was disturbed because of the road traffic. Should there be anything we can do to make any future stays at Holiday Inn Express London Vauxhall Nine Elms more comfortable, please do not hesitate to speak to the Manager on Duty. We look forward to welcoming you back to our hotel in the future. Kind Regards Teddy Ivanova GSM

Dear Guest, Thank you for taking the time to leave your feedback following your recent stay at Holiday Inn Express London Vauxhall Nine Elms. I am sorry to hear that your request for late check-out was refused by a member of our team at the beginning. The late check out benefit is subject to hotel availability. I will make sure our Front Office team is properly trained so we don't have this situation again. As a loyal IHG Reward Member, please accept my sincere apologies for the inconvenience caused to you. Should there be anything we can do to make any future stays at Holiday Inn Express London Vauxhall Nine Elms more comfortable, please do not hesitate to speak to the Manager on Duty. We look forward to welcoming you back to our hotel in the future. Kind Regards Teddy Ivanova GSM

Dear Guest Thank you for your review regarding Holiday Inn Express London Vauxhall Nine Elms. We look forward to welcoming you back in a near future. Kind Regards Teddy Ivanova Guest Relations

Dear Guest, Thank you for your brilliant review regarding your stay at to Holiday Inn Vauxhall London Nine Elms We look forward to welcoming you back to our hotel. Kind regards, Angie W. -Reception Supervisor

Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - VAUXHALL NINE ELMS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Kindly be informed that the issue of the temperature during your stay has been investigated and found that the temperature was not set accurately, for your future reference we are 24hrs open and always happy to offer necessary help/assistance and always happy to room move if needed. Please feel free to contact me directly if you would like to discuss this issue further. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Kind regards Javed Ali Syed GSM

Dear Marjorie, Thank you for taking the time to provide feedback to share your experience during your recent stay. On behalf of our entire team, I would like to apologise for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Javed Ali Syed Guest Service Manager

Sehr Geehrter, Wie schön zu hören, dass Sie eine tolle Zeit in London und im Holiday Inn Express London Vauxhall hatten. Vielen Dank für das Lob für die Freundlichkeit unserer Mitarbeiter, die jeden Tag für unsere Gäste arbeiten, für den Komfort unserer Zimmer und für die Bequemlichkeit unserer Lage. Darüber hinaus freue ich mich, dass unser Frühstück einen so guten Eindruck bei Ihnen hinterlassen hat, dass wir eine fantastische Auswahl an verschiedenen frischen Produkten haben, die Sie genießen können. Nochmals vielen Dank und wir freuen uns, Sie auf Ihrer nächsten Reise nach London zu sehen Mit freundlichen Grüßen Angie W. Aufnahmeleiter

Dear Keith, How nice to hear that you had a great time in London and at the Holiday Inn Express London Vauxhall Nine Elms. Thank you for praising friendliness of our staff that work every day for our guests, the comfort of our rooms as well as you found our location convenient. Thank you again and we also look forward to seeing you on your next trip to London. Kindest Regards Angie W. Reception Supervisor

I appreciate your positive feedback about your recent experience at the Holiday Inn Express London Vauxhall Nine Elms. We do take pride in hosting our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us. I would like to than you for making suggestion regarding our breakfast. Your comment is highly appreciated, and it will be forwarded to our management team. Looking forward to welcoming you back soon to the Holiday Inn Express London Vauxhall. Kind regards, Angie W. – Reception Supervisor

Dear, Thank you for having taken the time to post such a lovely and detailed review regarding your recent stay with us. Thank you for praising the friendliness of our staff that work every day for our guests. We do believe that offering a friendly, yet impeccable service is what makes the difference nowadays. We sincerely hope to have the pleasure of having you again with us, you know already what to expect and that makes us a proud team. Feel welcome to come back anytime! Kind regards, Angie W. – Reception Supervisor

Dear Christine, Thank you for sharing a review on your recent stay with us. I am naturally disappointed to read that we couldn’t surpass your expectations in all areas during your stay. We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guests' needs in order to constantly improve our services. Your comments will be shared with our management team. So, we hope that you can come back to see us to prove that it was just an unfortunate episode. With best regards Angie W. – Reception Supervisor