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Recensioner av Kingston Lodge Hotel

4 out of 5
Kingston Lodge Hotel
94 Kingston Hill, Kingston Upon Thames, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 122 av 454 recensioner" "
8 - Bra i betyg. 201 av 454 recensioner" "
6 - Okej i betyg. 75 av 454 recensioner" "
4 - Dåligt i betyg. 40 av 454 recensioner" "
2 - Väldigt dåligt i betyg. 16 av 454 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

7,2/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

2,0/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service

8/10 Bra

Hillevi, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Återkommer gärna till detta hotell igen
Firade jul tillsammans med min bror och hans son med familj som är bosatta i Norbiton.

2/10 Väldigt dåligt

Leslie

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
after booking and paying up front, we arrived to find the hotel closed and like a building site, it should never have been advertised.
Bodde här 1 natt i januari 2022

2/10 Väldigt dåligt

elizabeth

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2022

10/10 Fantastiskt

D

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Work trip
Plenty of free parking & quiet location.
Bodde här 4 nätter i november 2020

4/10 Dåligt

MIchael

Gillade: Rummets bekvämlighet
Hash browns were frozen and nobody apologised.milk in the room was out of date nobody apologised.No replenishment of coffee/milk in room after 1st night definitely not 4star
Bodde här 2 nätter i september 2020

6/10 Okej

John, London

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Staff were very helpful and were happy to deal with any queations. Rooms are tired and need a bit of updating. The bar and restaraunt were not open, although staff did provide non alcholic alternatives. Breakfast was a grab bag which was disapointing.
Bodde här 4 nätter i augusti 2020

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The property was not clean. It was difficult to communicate with staff for any requests. The facilities are poor and old. The hand wash was replaced with hand cream. The price for the room is outrageous for the poor facilities and room appearance
Bodde här 2 nätter i mars 2020

2/10 Väldigt dåligt

Pamela

Reste i grupp
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Keep away from this hotel
Poor start from the begining, found out that the hotel was under new management. Although thd staff tried to help, they also did not know what was going on. The room decor was tired and old, damp in the corner and un exciting to say the least, so much that we left and never went back. I would not recomend this hotel to anyone. Sorry!
Bodde här 1 natt i mars 2020

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Good size room, nice breakfast area. Staff were reasonably helpful after asking multiple times.
Bodde här 1 natt i mars 2020

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i februari 2020

4/10 Dåligt

Bryan

Affärsresenär
Gillade inte: Boendets skick och faciliteter
Park in their Carpark at your own risk!
Vehicle had rear tailgate window smashed and a bag was stolen out of the boot overnight. No CCTV in their Carpark and if they actually had a night porter nothing was seen even with the vehicle parked close to the reception area. Disappointing experience to say the least.
Bodde här 1 natt i februari 2020

4/10 Dåligt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade inte: Personal och service
The property was just okay and very dated and in need of a facelift
Bodde här 1 natt i februari 2020

6/10 Okej

Peter

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Constance

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cost and homely
From moment I arrive was treated as a valuable customer. Would not bypass this hotel when in area. Nothing is to much trouble. Will be back soon.
Bodde här 1 natt i januari 2020

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really cozy hotel - we are regular visitors. The staff are very friendly and remember who you are.
Bodde här 1 natt i januari 2020

10/10 Fantastiskt

Lynda

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great, nice staff
Bodde här 2 nätter i januari 2020

8/10 Bra

Jeanie

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Check-in issues
Hotel is fine but check-in was appalling, there was already one person waiting. When the one member of staff on duty arrived there were problems so my wait was very long. He then couldn't find my booking, blaming Hotels.Com, he kept saying it over and over despite me saying I must have used Hotels.com well over 300 times with absolutely no problems.... very odd, he gave me the room but made a real point of saying he was doing me a favour and the hotel would have to chase Hotels.Com for the payment....
Bodde här 1 natt i januari 2020

10/10 Fantastiskt

Constance

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Small and homely
Staff polite and accommodating. Was woken up by noisy lad next door at 1.30, rang reception and it was dealt with at once. Cooked breakfast could have been warmer but I was one of the last to come down, so to be expected. Staying her again in 2 weeks. A nice safe place for a woman on her own.
Bodde här 1 natt i januari 2020

8/10 Bra

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020

2/10 Väldigt dåligt

David

Reste i grupp
Gillade inte: Personal och service och boendets skick och faciliteter
Kingston never stay there
This Hotel is like a poor old woman keeping up appearances staff friendly everywhere dusty drapes windows uncleaned at breakfast management has told staff to make themselves scarce I even had my breakfast table cleared before i had begun to eat. The owners are obviously focused on income only and they themselves instruct their staff and management to give zero help.to their guests as they themselves have total disrespect for those that stay. The building is great the owners are greedy money focused idiots.
Bodde här 1 natt i januari 2020

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Personal och service
het hotel ligt op een goede locatie bij Richmond park en station Norbiton. de inrichting is ouderwets en gezellig. het onderhoud kan beter. het kan schoner en de luchtverwarming maakt lawaai. de prijs/kwaliteit is goed en het personeel is aardig.
Bodde här 3 nätter i december 2019

8/10 Bra

Thelma

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019

4/10 Dåligt

Shlomo

Reste med familjen
Gillade inte: Personal och service och rummets bekvämlighet
Nothing about this place is 4 star!
Two words - fawlty towers! We book two rooms and confirmed in advance that they would be interconnecting but arrived to find they were not. No apology. We requested a cot and were given one folded and had to put it up ourselves. Were not given a sheet for it. Rooms were cold with no proper heating system. Eventually the gave us a free drink. Place is very old and the pictures on the website make it look like a different place!
Bodde här 1 natt i december 2019

2/10 Väldigt dåligt

Pranav

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Bodde här 3 nätter i december 2019

6/10 Okej

billy

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Mr Black
Keep up the good work and don’t drop your standards....congrats
Bodde här 1 natt i december 2019

8/10 Bra

Adrian

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Pleasant stay
A very quick stop over when visiting family. Didn’t eat there is spend much time there, but pleasant enough.
Bodde här 1 natt i december 2019

2/10 Väldigt dåligt

A

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location for visiting town centre, hospital & Richmond Park is excellent. Star of the show though is the staff. They were so friendly & helpful. Rooms are comfortable with 2 easy chairs, tea making facilities. My room needed light bulb replacing and there was only a lamp on one side of bed.
Bodde här 1 natt i december 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
When we arrived we were told that there was a Xmas party later that evening but because we were at the back we wouldn’t hear any noise unfortunately we did & when we finally got to sleep we were woken at 1am by people fighting outside our room
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i november 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location for my needs, staff very pleasant. Excellent choice of beverages in the bar, was lovely to see an open fire on arrival.
Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Excellent in all, clean, comfortable and helpful staff
Bodde här 1 natt i december 2019

4/10 Dåligt

Emma

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
AVOID all bedrooms beginning with the number 1
It appears that rooms in the basement do not have heating (not broken, they just don"t have it)!!!! Really love being freezing cold in the middle of winter in a so called 4 star hotel (which it most definitely isn't - 2 star scraping 3 star perhaps). They did put a very small fan heater in the room but you can't leave it on when you go out (don"t want to risk a fire )or when you go to bec (too noisy to sleep). Nothing on their website saying no heating and not even informed on check in. Dreadful service - asked for blankets and / or an additional duvet too but never given any. Note - the duvet on the bex was a very thin foam one which didn't keep you warm at all. I asked to soeak to the duty manager an hour after check in before going out but was told they were busy in a function. I was told they would be available from 8am the following morning. I asked to see them at check out ((10.15am) and was told he wasn't up yet. I said thar i want to see him as i don't believe the room and lack of sleep warrants the price I paid. Reception called him, was told he would be down shortly. After waiting 20 mins, he still hadn"t appeared. I gave up in the end as had somewhere to be. Will never return there or recommend to anyone
Bodde här 1 natt i november 2019

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly enviroment and staff. Made me and my family feel very welcome.
Bodde här 7 nätter i november 2019

10/10 Fantastiskt

Simon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
A lot of the property had been refurbished however the dining/breakfast area had wallpaper peeling off the walls and a carpet stained in many areas. However the decor throughout the rest of the property was to a high standard. Don't go for breakfast at 7am, it is packed out and there are no free tables. Maybe if they offered breakfast from 6:30am it would be more staggered and less busy. Having said that the little lady with brown hair who helped serve breakfast was very polite and pleasant. The building is quite old so the walls between bedrooms aren't very sound proof. You can clearly hear voices from the next room, even with their telephone conversations. One night I hardly got any sleep at all because all I could hear was the snoring and clearing of throat sounds from the person in the room next door. The car park is free for hotel guests which is great. However the car park is not very big and for a quite a few nights I struggled to get a parking spot. The hotel is located up Kingston Hill so maybe a 25 minute pleasant walk into the town.
Bodde här 5 nätter i november 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
Breakfast was understaffed and poor on our second morning, 15th Nov. They ran out of orange juice,bread, butter and plates. There were no croissants, yogurts or Danish pastries The hot food was dry and cold, Also, there doesn't seem to be any mention on the website that it is not accessible to people with poor mobility.
Bodde här 2 nätter i november 2019

10/10 Fantastiskt

Deborah

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room we stayed in this time ws excellent ,nice and big,no broken taps. The staff were helpful and friendly .
Bodde här 2 nätter i oktober 2019

8/10 Bra

Keith

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent hotel, very good service.
Bodde här 4 nätter i oktober 2019

4/10 Dåligt

Simon

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointing Stay
Parking spaces are really quite small; thats more to do with the size of todays cars but none the less, it's almost impossible to park and get in and out... Room was rustically clean, corridors around the hotel serve as a haven to wildlife; just look in any corner. Room cool but not cold; heating controls looked somewhat of a time travel experience so didn't bother. Room had a connecting door to the adjacent room; when they returned from the bar at 10.30 I felt like I was invited in. Lack of noise insulation or loud people... maybe both. Security concerns as fire escape doors seemed to be always propped wide open. Water pressure too low; difficult to shower as water is slow to escape leaving you with soap where it shouldn't be. TV wouldn't work. Initially thought it might be the remote's batteries but the button on the TV didn't work either. WiFi I found to be very slow for my needs, only 1MB download which prevented me from working; I had to use my phone as a hotspot - being in Kingston I did expect better. Food I feel is pricey here, particularly based on the quality when it arrives. I thought service was rather slow, I was given wrong food initially which was meant for another table; quickly rectified. Breakfast is 6.30 onwards, which would have been OK if they were actually ready. At 6.30 there were glasses and cups but nothing else. I left having had no breakfast and grabbed some coffee and food at Starbucks instead
Bodde här 2 nätter i oktober 2019

6/10 Okej

Nicholas

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2019

6/10 Okej

Nicholas

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disappointing experience
Room not hoovered ,dog hairs over the carpet.Light shades all very tatty.Central light with one blown bulb.Standard lamp lampshade also in shreds. Bathroom...under soap dish black and mouldy.Edge of floors in bathroom and bedroom very dirty.Desperately in need of a refurb. Reception staff delightful ...all reported to them.Told Hotel Manager would call us but no call yet..
Bodde här 1 natt i oktober 2019

8/10 Bra

Belle, Alexandria VA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cute little inn but a confusing layout with lots of steps to get to rooms. I was assigned a first floor room with a sliding glass door opening onto a cozy nicely landscaped courtyard. Hotel hosted weddings while I was there including one with a DJ playing late into the night. Earplugs recommended. Breakfast buffet was OK. Staff was very pleasant.
Bodde här 3 nätter i september 2019