Reception
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Recensioner av Leonardo Hotel London Croydon - formerly Jurys Inn

3.5 out of 5
Leonardo Hotel London Croydon - formerly Jurys Inn
Wellesley Road, Croydon, England

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 453 av 1003 recensioner" "
8 - Bra i betyg. 340 av 1003 recensioner" "
6 - Okej i betyg. 102 av 1003 recensioner" "
4 - Dåligt i betyg. 54 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 54 av 1003 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

7,8/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Merella

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Loubna Kerrou 24 dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Dåligt

Anna

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
- To whoever wrote that they had great breakfast... Your review was the reason why I booked this hotel and the breakfast was not good at all. Also the restaurant personal lack manners. - AC kept on turning off by itself at night so I woke up shivering. - The cleaning missed someone's lunchbox with food in it and scissors on the floor. The personal was very helpful and I got some sort of a heater to my room. Thank you. The hotel is really close to subway and the airport I got a refund for the negative breakfast experience. Thank you.

8/10 Bra

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2022

4/10 Dåligt

Ulf

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Rena o stora rum dock smal dubbelsäng (140) med bara ett täcke. Vi bokade två rum o i ena rummet lossnade handtaget till toalett så vi kunde inte komma in. Det tog 16 timmar innan vi kunde komma in på toalett och få tag i toalettartiklar inkl smink etc. Som tur var hade vi två rum och därmed tillgång till en toalettstol.
Bodde här 2 nätter i augusti 2022
Svar från Duty Manager 29 aug. 2022
Dear Ulf,We are sorry for the issues you experienced whilst staying with us.Kind Regards,Duty Manager

10/10 Fantastiskt

Johan

Bodde här 1 natt i juli 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2022

8/10 Bra

Robert

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2022

8/10 Bra

Kristina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2020
Svar från Atanu Bhowmick 12 mars 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thx Holly
Bra hotell, sköna sängar och nära till tåget och Gatwick. Stort tack till Holly i Baren som hjälpte mig med att hålla mediciner kalla som jag skulle lämna i London.
Bodde här 2 nätter i oktober 2019
Svar från Atanu Bhowmick 19 okt. 2019
Dear Guest, Thank you for your positive feedback. It was a pleasure to have you as our guest. I will share your comments with Holly, I am sure she will be pleased and will encourage her to keep providing a service level of excellence. We look forward to welcome you back at the Jurys Inn Croydon.

2/10 Väldigt dåligt

Morgan

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Heel aardig en behulpzaam personeel
Bodde här 2 nätter i april 2024

8/10 Bra

Michael

Gillade: Renlighet och boendets skick och faciliteter
Staff didn’t inform me that I could receive a £6 reduction of my parking fee. I consequently ended up paying the full price – £18 per day.
Bodde här 3 nätter i april 2024
Svar från Katerina 27 apr. 2024
Dear Michael,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 Bra

Jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was all types of restaurants options around
Bodde här 1 natt i april 2024
Svar från Katerina 27 apr. 2024
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

serge

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Newton Aloysius

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room is very clean, Very close to the public transport. Staff s are very polite and friendly.
Bodde här 2 nätter i april 2024
Svar från Katerina 17 apr. 2024
Dear Newton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

Stephen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bed was very comfortable. Lifts were a bit slow - waited quite a long time for a lift at checkout time.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Colin

Bodde här 1 natt i mars 2024
Svar från Katerina 16 apr. 2024
Dear Colin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Duty Manager 2 apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Lord Khilan J

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Room was very spacious and so quiet I didn't hear any noise at all. The bed was comfortable and the bar was nice area to sit and relax.
Bodde här 1 natt i mars 2024
Svar från Duty Manager 2 apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 4 nätter i januari 2024
Svar från Katerina 6 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

KIERAN, London

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in easy walking distance of East Croydon station. Very friendly receptionist checked me in. Lovely comfortable bed. Really nice that there was a fridge in the room.
Bodde här 1 natt i februari 2024
Svar från San 5 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

Bethan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a good price in a good location
Bodde här 2 nätter i mars 2024
Svar från San 5 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

8/10 Bra

Patrick

Affärsresenär
Gillade: Renlighet och personal och service
A little long in the tooth, but great staff, smooth Expedia check in and walking distance to the train stop.
Bodde här 1 natt i februari 2024
Svar från Katerina 3 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

4/10 Dåligt

Julie

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The hotel was freezing cold. Couldn’t sit in the bar as it was so cold. I asked for a portable heater 3 times but was told that there wasn’t any available. I was also unable to shower as it pointed straight down to the drain so couldn’t stand underneath When I asked why there wasn’t any SOOO in the room I was told they were out of stock.
Bodde här 1 natt i mars 2024
Svar från Katerina 3 mars 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 Bra

Wayneworth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sort of convenient to Central London and a Lot cheaper to stay.
Bodde här 8 nätter i februari 2024
Svar från Katerina 28 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

4/10 Dåligt

Salvatore

Bodde här 2 nätter i februari 2024
Svar från Duty Manager 2 apr. 2024
Dear Salvatore,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 Fantastiskt

Malundama

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Très belle hôtel situé à quelque pas de la gare de Croydon
Bodde här 1 natt i januari 2024
Svar från Katerina 6 feb. 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Duty Manager

8/10 Bra

Graham

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Katerina 4 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
wonderful great staff always will stay again.
Bodde här 3 nätter i januari 2024
Svar från Katerina 4 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Anthony

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från San 18 feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Andy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Katerina 31 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Duty Manager

10/10 Fantastiskt

KING WAH

Bodde här 2 nätter i januari 2024
Svar från Katerina 31 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worked for me
No problems. The bath safety is an issue. Slippery tub and no adequate grab bars. Scrap the tub and simply use a walk in shower. Easier and safer. Restaurant staff are excellent and helpful 100%. How about a few early access rooms for those of us flying in overnight from N America. Waiting until 3:00 is a rea downer -- even for a reasonable comfortable room. Had forgotten how cold English hotels can be!
Bodde här 3 nätter i januari 2024
Svar från San 18 feb. 2024
Dear Peter,Thank you for sharing your feedback. We're glad you had a positive experience with our restaurant staff. Regarding bath safety, we offer non-slip bath mats upon request for your convenience.For early check-in, we understand the importance, and while we do accommodate it based on availability, a fee of 10 per hour applies. We appreciate your understanding and look forward to the opportunity to welcome you back.Best regards,Duty Manager

2/10 Väldigt dåligt

Salvatore

Bodde här 2 nätter i januari 2024
Svar från Duty Manager 2 apr. 2024
Dear Salvatore,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Clean and comfortable but poor attitude
Overall the quality of the hotel was fine, room was in good condition and breakfast quality good. The reception staff however were disinterested and unhelpful. On arrival I was waiting behind a lady who I thought was a disgruntled staff member remonstrating with the two receptionists. Only when another staff member approached reception and saw me waiting did he then point out to the staff I was there and it transpired all of the people at reception were employees they had just opted to make me wait whilst they continued their argument/conversation.
Bodde här 1 natt i januari 2024
Svar från Katerina 25 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 Fantastiskt

Sonja

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, very easy to travel by train from Gatwick airport. Everything was good and we all were very satisfied.
Bodde här 3 nätter i januari 2024
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Md Kudrat

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

patrick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

6/10 Okej

Olufemi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
More dining options and please put fridges in your rooms
Bodde här 2 nätter i januari 2024
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Et okay hotel. Rent på værelset. Okay morgenmad men de kunne ikke følge med hvis der blev travlt. Der var ventetid på de fleste ting, og når de fyldte op var der alt for lidt og der var tomt igen efter 1 min. De kom seriøst med 7 skiver ost og 3 halve stykker brie.
Bodde här 7 nätter i december 2023
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

6/10 Okej

Gemma

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
The hotel its self was lovley. The women who checked us in i found very rude! Other staff were friendly and nice. My room was clean apart from blood on the sheet of the single bed and the coffee cup not been clean.. when i went to reception to let them no there was no one about. Same for check out no one was about.
Bodde här 1 natt i december 2023
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 Fantastiskt

Ebenezer

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

Anika

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Frances

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic hotel
It’s the third time we have stayed at the hotel every thing about the hotel is fantastic bar the breakfast!! It’s never been hot … but that will not stop us from staying there we may not have breakfast due to there being a Co-op being a short distance up the road. I must say the staff on the front desk were brilliant they are a credit to you well done.
Bodde här 1 natt i december 2023
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 Bra

pau

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
It look clean
Bodde här 3 nätter i december 2023
Svar från Katerina 21 jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 Fantastiskt

Adwoa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was very convenient, accessible to good transportation and shopping mall.
Bodde här 2 nätter i december 2023
Svar från Katerina Vilchek 29 dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okej

Jason

Bodde här 1 natt i december 2023
Svar från Katerina Vilchek 29 dec. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okej

Rockel

Gillade: Renlighet och personal och service
While the facility was clean and staff was friendly, the heating in the room was not working we reported this and was given a very small blow heating which was inadequate there our sleepnqas cold and uncomfortable
Bodde här 1 natt i december 2023
Svar från Loubna Kerrou 24 dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convenient chain in Croydon
Great chain hotel, very convenient for Croydon. East Croydon is within easy reach, allowing easy travel into London. Solid breakfast, if included in your booking - if not then there are plenty of good options nearby. My only complaints were that the room (4th floor) was a bit dark - there are no lights in the main part of the room. And also BBC1 had no sound on the TV - the only channel with this problem, but a bit strange. Beyond this, highly recommended.
Bodde här 4 nätter i december 2023
Svar från Loubna Kerrou 24 dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

Swetlana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
War sehr gut mit Öffentlichen erreichbar. Bist in 20 min in London.Freundliches Personal, Frühstück ausreichend ausser am Wochenende obwohl das Frühstück bis 11 Uhr ist werden die Sachen nicht mehr aufgefüllt. Im Zimmer war es leider zu kalt, die Heizung hat nicht funktioniert.
Bodde här 4 nätter i december 2023
Svar från Loubna Kerrou 24 dec. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,