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Recensioner av OYO Osterley Park

3 out of 5
OYO Osterley Park
764 Great West Road, Isleworth, England

Recensioner

5,6
10 - Fantastiskt i betyg. 35 av 357 recensioner" "
8 - Bra i betyg. 101 av 357 recensioner" "
6 - Okej i betyg. 75 av 357 recensioner" "
4 - Dåligt i betyg. 47 av 357 recensioner" "
2 - Väldigt dåligt i betyg. 99 av 357 recensioner" "

6,0/10

Renlighet

6,4/10

Personal och service

5,8/10

Bekvämligheter

5,2/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Thomas

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Ammy 14 feb. 2020
Hey, Thomas, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 4 nätter i oktober 2019
Svar från Ammy 6 nov. 2019
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

6/10 Okej

Stefan

Gillade inte: Boendets skick och faciliteter
Ok
Low price with breakfast at least so ok
Bodde här 4 nätter i oktober 2019
Svar från Ammy 2 nov. 2019
We appreciate your feedback, Stefan! Hope to welcome you soon :) Regards, Ammy.

4/10 Dåligt

kokkoz, sweden

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dåligt skick
För det första var rummet väldigt sunkigt. Där var hål i golvet, duschen läckte, frukosten hade väldigt, väldigt litet utbud men var dyr, vissa i personalen var inte trevliga alls. Vi hade en incident där killen som stod i disken tog betalt för rummet två gånger. Han erkände och bad om ursäkt för det men skickade över till managern. Hon vägrade dock ge oss pengarna tillbaka förren vi kunder bevisa att det hade dragit pengar FAST kilen innan hade skrivit en lapp. Det var inte förren jag blev arg som hon löste de på annat sätt. Plus kortet till hotellet sluta fungera. Brandlarmet gick mitt i natten osv så jag rekomenderar inte detta hotellet
Bodde här 4 nätter i april 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Värt pengarna1
Värt pengarna! Toalleten var bra, duschvattnet var bra, renligheten var bra, värmen i rummet var bra (fanns element). Enda negativa var högljudda grannar.

6/10 Okej

Anette

Man får vad man betalar för
Billigt boende och hyfsat läge. Standard på rummet var sådär. Slitet och dragit samt att internet fungerade inte vilket gjorde att varken telefonen eller tv funkade som det skulle. Som kronan på verket gick strömmen sista timmen. Ingen kunde fixa det så jag fick gå in i grannrummet, som lämnats men inte var städat, för att göra mig klar. Ingen kompensation erbjöds. Så - man får vad man betalar för.
Bodde här 1 natt i december 2017
Svar från reception 11 jan. 2018
Dear Anette, We are sorry for the experience that you have had at our hotel. We have now rectified these issues and look forward to seeing you again.

2/10 Väldigt dåligt

Sonum

Affärsresenär
Gillade inte: Personal och service och rummets bekvämlighet
Worst hotel I have ever stayed in
The man on reception was incredibly rude and unhelpful. When I arrived he looked up at me gormlessly and said I don't have your reservation. I showed him email confirmation as well as a receipt of payment. He just blankly said its not on my computer screen. I said do you want to check the confirmation number etc. He then miraculously found the booking. The room key would only last for about an hour so you'd constantly need to keep going back to reception for new one. In the room there was no toiletries, not even just a bar of soap. No water in the room and the tap water was not drinkable. On day 2 of my stay I came back at 11pm after a long day at work, just wanting to go to sleep. As I pulled in to the car park the rudest man pulled the gate forward and started screaming at me to use the other car park entrance. Which no one would have any idea there was a second entrance as it wasnt signposted and was slightly further up the road. The cleaners would knock on the door but walk into the room at the same time not waiting for your response. On top of all of that , the hotel had construction work going on , which they didn't advertise or tell any of their guests. So after working all night, i got back to my room for some sleep, only to have a huge drilling noise all day going on! If they had told us there was construction work going on we wouldn't have booked a room there. On top of that they were still charging £63 a night for a shody room with construction noise banging.
Bodde här 2 nätter i juli 2020
Svar från Karl 21 juli 2020
Hi, Sonum! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Karl

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was having a full refurbishment, should not have been advertising availability.
Bodde här 4 nätter i juli 2020
Svar från John 11 juli 2020
We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, John!

6/10 Okej

A

Affärsresenär
Gillade inte: Personal och service
Bodde här 1 natt i mars 2020
Svar från Olivia 28 maj 2020
Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Olivia!

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i mars 2020
Svar från Ammy 5 apr. 2020
Hey! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Michael

2/10 Väldigt dåligt

Ismail

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Never stay here
OYO did not refund money because of covid-19. Rude reply to clients. Never stay that hotel.
Bodde här 8 nätter i mars 2020
Svar från Ammy 5 apr. 2020
Hi, Ismail! We would like to thank you for bringing this concern to our notice. Do not worry we will surely take corrective action in order to resolve this and to avoid such experience in the future. Regards, Michael

2/10 Väldigt dåligt

sal

Bodde här 1 natt i mars 2020
Svar från Ammy 30 apr. 2020
Hi, Sal! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you that it will be awesome. Regards, Jake

4/10 Dåligt

Cooper, Worcester

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Needs a face lift bed was very rough no towels in room
Bodde här 1 natt i mars 2020
Svar från Ammy 29 mars 2020
Hi, Cooper! Sorry for the trouble faced. We are tirelessly working to improve our services to ensure amazing hospitality to all our guests. Hope you will give us another chance to serve you better. Regards, Ryan

8/10 Bra

GÜLSEREN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Ammy 23 mars 2020
Hi, Thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Ryan

2/10 Väldigt dåligt

Richard

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i mars 2020
Svar från Ammy 18 mars 2020
Hi Richard, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

6/10 Okej

Vianney

Bodde här 2 nätter i mars 2020
Svar från Ammy 1 maj 2020
Hi, Vianney! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you that your next stay will be awesome. Regards, Joel

6/10 Okej

Eric

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Ammy 14 mars 2020
Sincere Apologies, Eric! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Oliver

8/10 Bra

Laura

Gillade: Renlighet, personal och service och rummets bekvämlighet
Trying hard
$50 cad taxi from airport each way.. the cost more than the hotel staff tried hard to help .. brand new to the hotel .. breakfast was terrible .. coffee cold This hotel is still 40 drive to Big Ben..
Bodde här 1 natt i februari 2020
Svar från Ammy 12 mars 2020
Hi, Laura! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Oliver

10/10 Fantastiskt

NOBU, Aichi Japan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A room is very clean. I could use shower. A shower stall is a little duty but I didn’t mind that so much. A breakfast is good. This hotel is very great in the point of view of a hotel charge. I’d like to stay at the hotel again.
Bodde här 1 natt i mars 2020
Svar från Ammy 11 mars 2020
Thanks for such a lovely review. We will strive to keep up with your expectations always. Regards, Ammy

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
部屋はかなりきれいな方だと感じました。シャワールームは丁度よいお湯が出ます。少し汚れはありましたが、それほど気にならない程度です。朝食も自由においしくいただけます。値段を考えると十分なサービスだと思います。また機会があれば利用したいです。
Bodde här 3 nätter i mars 2020
Svar från Ammy 12 mars 2020
Delighted to hear your words of praise. We will ensure consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Oliver

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
you got what you paid for, hotel has potential to be fabulous. We was on the ground floor room was very big.
Bodde här 1 natt i mars 2020
Svar från Ammy 9 mars 2020
Hi, We are glad to see that you liked our services. Regards, Oliver

8/10 Bra

Verifierad resenär

Bodde här 1 natt i mars 2020
Svar från Ammy 9 mars 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Oliver

10/10 Fantastiskt

Karine

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2020
Svar från Ammy 12 mars 2020
Glad to see that you have rated us super, Karine! Hope to serve you soon with an even more happening stay. Regards, Oliver

6/10 Okej

Mark

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Very disappointed with state of property
Hotel totally run down, looks like it's been run on a shoestring. Breakfast was a complete joke unless you like hard boiled eggs cold and that's the best part. electrics look unsafe throughout the property. I stay at least one day away at many hotels, this one I will not be revisiting.
Main door
Bathroom
View from our window.
Bodde här 1 natt i mars 2020
Svar från Ammy 9 mars 2020
We regret that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you up within our team and they are working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Oliver

8/10 Bra

Estella

Gillade: Renlighet, personal och service och rummets bekvämlighet
My stay
I'd driven about 160 miles, when I arrived. At reception, there was already a man there. The receptionist decided to check me in at the same time, as he'd already checked the man in and was waiting on something which didn't take long. After he'd left, I handed over my confirmation email but the receptionist had difficulty in finding my booking. He did eventually find it and then told me to fill in my car's registration number and to sign it, which I did. The receptionist then carried my suitcase to my room. As my car was parked on the main road, I had to drive to the traffic lights, turn the car round and drive back up to the other traffic lights. I wasn't allowed to turn the car round, so I went right. I turned the car round, outside a school, and went back and went left and drove into their car park. I then found the TV switcher had only one battery in it. So, I took to reception and he gave me four different ones to try. He told me, if I had any more problems I had to phone him. Later, I found my bathroom had no toilet paper. This was quickly resolved, after I phoned him. When I left, after checking out, I found someone had moved my right hand wing mirror for no reason.
Bodde här 3 nätter i februari 2020
Svar från Ammy 4 mars 2020
Thank you for your feedback, Estella! We have shared the same with our concerned team and necessary changes towards improvement will be taken from our end. Regards, Ammy

8/10 Bra

James, London

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
A nice receptionist, very comfortable bed. Good value for the price.
Bodde här 1 natt i februari 2020
Svar från Ammy 1 mars 2020
Thanks for the review, James! Your review made our day. We hope to amaze you consistently with our services. Regards, Ammy.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
A friendly receptionist, very comfortable bed. For the price it does the job.
Bodde här 1 natt i februari 2020
Svar från Ammy 1 mars 2020
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Ammy.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel bom, porém afastado do centro, fica a 15 minutos andando da estação de trem mas próximo. A arrumação não foi das melhores, a camareira simplesmente puxou o lençol da cama, não arrumou. Café da manhã bom.
Bodde här 3 nätter i februari 2020
Svar från Ammy 29 feb. 2020
Olá, Obrigado por gastar seu precioso tempo escrevendo a resenha. Comentários e sugestões de nossos estimados, como você sempre nos motivam a melhorar ainda mais nossos serviços. Atenciosamente, Ammy.

8/10 Bra

Scott

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Ammy 26 feb. 2020
Thanks for rating us positively, Scott! Glad to see that the services offered by us meet your expectations, we will endeavour to keep it up. Regards, Ammy.

2/10 Väldigt dåligt

Sara

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020
Svar från Ammy 26 feb. 2020
Hi, Sara! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Ammy.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
hotel was good value for money. only complaint was the wifi.
Bodde här 3 nätter i februari 2020
Svar från Joey 24 feb. 2020
Hey, Thanks for rating us positively. We do apologize for the hassle faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Joey

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Awful hotel!!!! 4 showers between 2 rooms all broken or leaking. Breakfast awful.... Do not stay here eapecially if you have a family. Kettle broken and room in general poor conditon. Told on check in that we needed ID, this was not mentioned on booking, as rooms were being trashed. Would never go back.
Bodde här 1 natt i februari 2020
Svar från Ammy 21 feb. 2020
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Bra

Andrea

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Habitación bonita
Ha sido una habitación muy bonita.
Bodde här 1 natt i februari 2020
Svar från Ammy 20 feb. 2020
Agradecemos tus comentarios, Andrea! Espero darle la bienvenida pronto :) Saludos, Ammy.

10/10 Fantastiskt

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Alles war sehr gut, vor allem sehr freundliches Personal, Preis-Leistung war ebenfalls sehr gut. Insgesamt für britische Verhältnisse ein sehr gutes Hotel aber mit deutschen Hotels nicht vergleichbar.
Bodde här 4 nätter i februari 2020
Svar från Cheshta 14 feb. 2020
Vielen Dank, dass Sie uns super bewertet haben. Wir freuen uns zu wissen, dass Ihnen unsere Dienstleistungen gefallen haben. Ich hoffe, wir sehen uns bald wieder :) Grüße, Cheshta

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Charming ensuite double room, with internet and TV facilities. Room was really comfortable, and - despite proximity to the airport - was really quiet. Excellent staff and good breakfast.
Bodde här 2 nätter i februari 2020
Svar från Cheshta 12 feb. 2020
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 Bra

Verifierad resenär

Gillade: Personal och service och bekvämligheter
Bodde här 1 natt i februari 2020
Svar från Cheshta 8 feb. 2020
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

4/10 Dåligt

Verifierad resenär

Bodde här 1 natt i februari 2020
Svar från Cheshta 3 feb. 2020
Sincere Apologies, We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta

2/10 Väldigt dåligt

Paul

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nightmare
This place is disgusting I had no hot water no central heating The place is dirty and the staff at reception very rude and they just don’t care where are young boys doing a man’s job I was promised a refund as I couldn’t stay in the place it was that bad and they kept lying to me about refunding me in the end I had to go back to hotels.com in order to get my refund do you not stay in this place avoid like the plague
Bodde här 4 nätter i januari 2020
Svar från Cheshta 3 feb. 2020
We truly regret the distress caused, Paul! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

10/10 Fantastiskt

Joyce

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I'll be back...
I have stayed many times at this hotel. It has recently changed owners and management. I cannot fault the friendliness of the staff and they cannot do enough to make your stay there be a pleasant experience. My bags were carried from the car straight to my room by Sam the manager. Heaters were supplied in the room as the temperature was quite cold. I know some previous comments from customers have said that the rooms are due an upgrade but I would like to say that I would rather have friendly accommodating staff than a brand spanking new room. It was clean it was tidy and suited my needs. I ate in the Terminal 6 bar restaurant and I was amazed at the value and even more with the quality and taste of the food. Please see image attached to this review, it was so good. The value for money is exceptional and I for one will definitely be staying there when I can.
Evening meal
Bodde här 2 nätter i januari 2020
Svar från Ammy 28 jan. 2020
Hey, Joyce, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2020
Svar från Ammy 17 jan. 2020
Hey, Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

10/10 Fantastiskt

Brian

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Bodde här 1 natt i januari 2020
Svar från Cheshta 15 jan. 2020
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Pictures are deceiving. Hotel is old and in serious need of an upgrade. Pitty we did not read the reviews. Look warm water to shower in. Bed linen was clean. Pub was open till late and wanted just a small snack but non of the comfort food was abailable so we had to order a big meal... If the hotel wants to be a stand out destination and charge what they charge they need to up their game and they have such a beautiful building... Disappointed!!
Bodde här 1 natt i januari 2020
Svar från Ammy 14 jan. 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sam the receptionist is cool as hell!!!!!!!!!!!!!!!!!!!
Bodde här 2 nätter i januari 2020
Svar från Ammy 13 jan. 2020
Hi, Thanks for taking out time to share your precious review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ammy.

6/10 Okej

JINHA

Reste i grupp
Gillade: Personal och service
Bodde här 11 nätter i december 2019
Svar från Ammy 26 jan. 2020
Hi, JInha! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect clean , staff and breakfast
Bodde här 1 natt i januari 2020
Svar från Ammy 10 jan. 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Proximity to the airport. Room overwhelmed with cigarette smell, very disturbing
Bodde här 1 natt i januari 2020
Svar från Adiya 10 jan. 2020
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Adiya!

8/10 Bra

Olugbenga Solomon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short stay
Just ok. Breakfast could be better.
Bodde här 1 natt i januari 2020
Svar från Ammy 8 jan. 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Bra

glen

Bodde här 1 natt i januari 2020

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2020
Svar från Joey 5 jan. 2020
Thanks for the positive rating, Hope to host you soon :) Regards, Joey

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
It was quick and easy for what we needed. But very low quality room and quite dirty. Like I said, perfect for what we needed but wouldn’t recommend for most people.
Bodde här 1 natt i december 2019
Svar från Adiya 4 jan. 2020
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Adiya!