Check in was smooth, they did not ask for credit card. They offer concierge but we did not use that option. If you are traveling with big luggages, the room may be too small. The stairs was very steep so not for those with knee problem. If you can get a guarantee for the first floor maybe. I like that their soap/shampoo are in big pump containers, not the usual hotel toiletries. Not much options on TV. Their electric outlet have USB and make sure to bring the universal adapter if not using USB. Only heater works, no cold option, maybe at least for winter/spring, not sure if cold air is available when it is summer. The room have a full sized mirror, no closet, 1 drawer, 1 chair. Instant coffee packets and sugar were provided. Hairdryer is in drawer. 5 hangers were provided but the hanging rack is weird, it is like to need to rummage thru to get the last item hanged as the bar is vertical from front to bak instead of horizontal (left to right). There is a smal convenience store at the corner and good set of cafe options. 18-20 walk to Victoria station. 8min walk to Victoria Coach station.